Heatherwood Nursing Home Ltd in London | 3 Care Homes

Review of
Lloyd Park Nursing Home
from R K (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

The care is excellent. My mum is treated so well by the staff and always with dignity. It's clever that they are genuinely fond of her and she of them.
Other aspects of the home are perfectly adequate. The most impotant thing is that we trust the staff to treat her with respect.

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear RK, thank you so much for the wonderful review that you have left. We are delighted that you trust us to look after your loved one and that our staff certainly take a keen interest. I shall be…read more

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Review of
Lloyd Park Nursing Home
from P G (Power of Attorney of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

Lloyd Park Nursing Home has been looking after Mrs Joan for four years, during which time the staff and management have provided perfectly tailored care to Mrs Joan ever mindful of her dementia diagnosis, her other medical needs and her disposition day to day. I have been provided with regular updates

regarding her well-being, and feel assured that she is being excellently looked after.

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear PG, thank you so much for the wonderful review and kind words. I shall certainly be passing the feedback onto the staffing team. This means a lot to the entire team.Kind Regards Aurea Registered…read more

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Review of
Lloyd Park Nursing Home
from Andy M (Brother of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My sister has been very happy there and I'm always updated on her situation by the manager she seems very fond of the staff who know how she communicates and cater for her needs and the communication between myself and the team is good

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear Andy, thank you so much for the kind response. We very much appreciate the review and will certainly be passing these wonderful comments onto the staffing team. Warm Regards Aurea

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Review of
Lloyd Park Nursing Home
from Sharon K (Sister of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My visit was during a very busy lunch when the number of residents seemed extremely high and more disturbed and needy than usual. They needed more staff on this shift. Have been happy with the care but was slightly worried on this occasion.

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear Sharon, thank you so much for the positive feedback and your observations. Yes, at times care is challenging more often than not. Though with the excellent support of the staff we manage the best…read more

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Review of
Willow Lodge Nursing Home
from C G (Sister of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

The services are very good and the staff are helpful and friendly. The manager excels in the duties that she carries out. The overall experience is very good.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you for the wonderful review, which is very much appreciated. I shall certainly be passing on the feedback to the staff. We all very much appreciate this very positive feedback and your kind…read more

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Review of
Heatherwood Care Centre
from J W (Son of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

My father is in this home for 7 months now. The home is amazing. Staff excellent. He's a changed man. Very happy here.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Thank you so much for the wonderful review. I shall of course pass these kind messages onto the team. We do strive to make each and every resident comfortable, safe and of course happy.Please do pop…read more

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Review of
Willow Lodge Nursing Home
from Amanda V (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Excellent nursing home, management and staff are friendly, caring, always happy to chat and answer all questions and any worries that I have. Willow Lodge is clean and the food is excellent with plenty of variety. I highly recommend. Beautiful garden space for residents to enjoy in the warmer days,

with plenty of shelter.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you so much for completing the review card. This means a lot. The wonderful comments are very much appreciated and are a testament to the staff. I will certainly be passing on these kind words…read more

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Review of
Willow Lodge Nursing Home
from John H (Husband of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

The home is in good repair and rooms spacious clean and well kept. All the staff are professional in approach. The staff are attentive and the residents medial needs are appreciated. The residents are treated with dignity, respect and compassion and are well cared for, clean and well dressed. The home

is calm and conducive to well being of the residents.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you so much for taking the time to complete the review. Your comments are very much appreciated, and I shall certainly be passing these on to the team. It is our honour and privilege to look…read more

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Review of
Willow Lodge Nursing Home
from Samantha K (Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

A huge thank you to all at Willow Lodge. My stay here will hopefully be a temporary one, but I cannot fault the care I am receiving here. The garden areas are amazing and have been a massive self-help form of therapy for me, beautiful! Thanks again to all staff, and keep on doing what you are doing,

you are amazing.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you for the kind words and comments about the garden and the benefit this has been to you - we really appreciate this. I will certainly pass on the positive comments to the entire team.

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Review of
Heatherwood Care Centre
from Dammi A (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report

Overall Experience

Our mum is receiving a great support as always. When we visit mum, we see the nice things. Well supported team members. One of the staff who helped mum today was very kind and respectful with dignity for out meal. Great pleasure to see such kind, well supportive staff. Thank you.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Dear Madam, Thank you so much for the wonderful review and the trust you and your family place in allowing us to look after your loved one. I will share this feedback with the staff, whom I'm sure…read more

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Review of
Heatherwood Care Centre
from B F (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report

Overall Experience

The care is very good everyone caring and kind.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you most kindly for the wonderful review. I will be sharing this feedback with the entire team. Kind Regards

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Review of
Heatherwood Care Centre
from C D (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report

Overall Experience

We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you so much for your feedback, which is valued. I will certainly be sharing this with the entire team here at Heatherwood. Kind Regards.

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Review of
Heatherwood Care Centre
from K L (Ex Family Member) published on 1 March 2024 Submitted via Website • Report

Overall Experience

The manager who does the absolute minimal in terms of customer-facing care ignored my emails on more than one occasion, and still hasn't replied 4 months later!. No reassurance, energy or enthusiasm when I have spoken with her. The nursing staff is very considerate and knowledgeable. Care Assistants

are helpful, although they often have limited knowledge of the resident's likes and dislikes.
Internet is very poor, even phone calls lose reception, or crackle during a call.
The garden is very high-fenced. No views across any horizon which is important for reality and calming by my relative. Feels hemmed in.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Sorry to hear that you are unhappy with responses to our emails - your queries have always been directed to your loved one's Social Worker for a resolution as the Power of Attorney for Health is not…read more

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Review of
Willow Lodge Nursing Home
from Sheila C (Friend of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

My dear friend has been living in Willow Lodge since March 2023 and I and her other visitors have nothing but praise for Willow Lodge, the manager and her staff. The manager sets a caring ethos, encouraging her staff to be lively and playful with residents so that they will sense their energy and happiness

and this will improve the well-being of the residents.
We are so pleased with the homeliness of Willow Lodge and have confidence in the skill of the carers to identify my friend's needs which she cannot articulate for herself.
Willow Lodge has been having a makeover but this has to be done around the continuing care of all the residents so it must have been a challenging few months, but everyone stays calm and positive whenever I have been there.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you so much for the wonderful review. Indeed it's our honour and pleasure to look after a loved one. We're so happy with your feedback, I will certainly be sharing this with the entire team.…read more

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Review of
Willow Lodge Nursing Home
from J H (Son of Resident) published on 10 July 2023 Submitted via Website • Report

Overall Experience

Although the staff at the home are extremely caring and pleasant the pictures do not represent the actual rooms and facilities at Willow Lodge. The home is rather tatty and unkept for the amount they charge on a monthly basis!
The place does not get maintained on a regular basis and appears to be

scruffy.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

I am sorry to hear about your experience. We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back…read more

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Review of
Lloyd Park Nursing Home
from V P (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report

Overall Experience

The staff are very caring with residents. Staff provide the service as per our requests. They are very kind to my mum.

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Thank you for your kind words, which is much appreciated. I shall be forwarding these to the care team staff.

Kind Regards

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Review of
Heatherwood Care Centre
from A K (Cousin of Resident) published on 7 June 2023 Submitted via Postal Card • Report

Overall Experience

Very good overall experience, she enjoyed everything

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for your kind words, which we will certainly be passing onto the staffing team.

Kind Regards
Aurea Mendoza

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Review of
Heatherwood Care Centre
from Portia E (Relative of Resident) published on 7 June 2023 Submitted via Postal Card • Report

Overall Experience

Mum was very happy here. All the staff are very nice and friendly. I will be very happy for my Mum to come back in the future.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Dear Madam,
Thank you most kindly for your words. It was our pleasure looking after your Mum during her respite. We're also really happy as a team that youre happy for Mum to come back should the…read more

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Review of
Heatherwood Care Centre
from Carol C (Wife of Resident) published on 1 June 2023 Submitted via Postal Card • Report

Overall Experience

Since my husband has been at Heatherwood Care Centre, he seems to be happy and settled. He often talks about the staff being kind and friendly.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Dear Carol,
Thank you so much for taking the time to complete the review. We very much appreciate the kind comments.
I will certainly be passing on these comments to the staffing team.
Kind…read more

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Review of
Willow Lodge Nursing Home
from Joy S (Wife of Resident) published on 18 April 2023 Submitted via Postal Card • Report

Overall Experience

Amazing care all around for my husband, the staff are all superb. One carer has eased the very difficult time and guilt of putting my husband into a home and my family and I are so grateful for all the help and loving ways she has shown all of us. The carers are so very caring and I know their jobs

are not easy but they are truly wonderful. I am very happy with my husband being in this lovely care home.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Joy, thank you so much for the kind words. The entire team at Willow are honoured and privileged to be given this opportunity. I will certainly be passing on these wonderful words of support to…read more

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Care Homes Owned by Heatherwood Nursing Home Ltd in London

Heatherwood Nursing Home Ltd Locations in London (3)

Heatherwood Nursing Home Ltd Reviews in London (70)

Lloyd Park Nursing Home

Lloyd Park Nursing Home

Lloyd Park Nursing Home

Lloyd Park Nursing Home

Willow Lodge Nursing Home

Heatherwood Care Centre

Willow Lodge Nursing Home

Willow Lodge Nursing Home

Willow Lodge Nursing Home

Heatherwood Care Centre

Heatherwood Care Centre

Heatherwood Care Centre

Heatherwood Care Centre

Willow Lodge Nursing Home

Willow Lodge Nursing Home

Lloyd Park Nursing Home

Heatherwood Care Centre

Heatherwood Care Centre

Heatherwood Care Centre

Willow Lodge Nursing Home

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