Willow Lodge Nursing Home

59 Burdon Lane, Cheam Village, Sutton SM2 7BY

The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment.

Give a loved one the care and support they deserve with this CQC registered nursing home. A member of the Nursing Home Association, professionals ensure high standards at all times and maintain a homely and caring atmosphere. The team have many years' experience caring for clients with mental health needs and provide around the clock care to make sure the needs of each individual are met.

Why choose Willow Lodge Nursing Home?

Est 1984
24 hour nursing care
All nurses NVQ qualified & registered
Well maintained facilities & grounds
Within walking distance of Cheam village, shops & station
Specialist services for those suffering with dementia
Registered for respite care

Group: Heatherwood Nursing Home Ltd

Person in charge: Malgorzata Kanarkowska (Registered Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Stroke

Admission Information: Ages from 50 to 100.

Languages Spoken by Staff (other than English): Greek, Modern, Spanish; Castilian, French, Portuguese

Single Rooms: 21

Shared Rooms: 3

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £850 – £1100 , Personal Care Shared (per person) £750 – £950 Nursing Care Single £850 – £1100 , Nursing Care Shared (per person) £850 – £1100 (These prices are only a guideline, please contact Willow Lodge Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is nested in the middle of Cheam Village, on Burdon Lane, a tranquil residential lane in the heart of Surrey. A 10 minute walk from Cheam railway station.

Visiting:

Kindly contact the Manager to arrange a viewing.

Parking:

There is plenty of parking the homes dedicated parking at the front of the home to accommodate over 10 vehicles.

Latest Care Quality Commission* Report on Willow Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Willow Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Willow Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.505 for Willow Lodge Nursing Home is calculated as follows: ( (52 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willow Lodge Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Willow Lodge Nursing Home has a Review Score of 9.5 (9.505) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Lodge Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Lodge Nursing Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Whenever we visit, my mother-in-law always looks clean and cared for.
A member of staff is always on hand in the day room to tend to the residents.
We are always made to feel welcome whichever day or time we visit.
My mother-in-law seems very happy there.

How likely would you be to recommend Willow Lodge Nursing Home? Likely

Overall Standard

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Average Rating:   4.8 out of 5

Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 09 Apr 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother-in-law and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.

It is very sad when an elderly person has to come into a home like this but without this care, my mother would have no life and neither would I. The staff are all very attentive and caring. My mother seems to enjoy the food. Due to her illness, my mother is not very agreeable, it makes a visit difficult but I feel she is better when I'm not there.

How likely would you be to recommend Willow Lodge Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 09 Apr 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.

Although not what she would have asked for, mum seems very happy and content at Willow Lodge. The staff are very friendly, helpful and attentive.

How likely would you be to recommend Willow Lodge Nursing Home? Likely

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Average Rating:   4.2 out of 5

Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 09 Apr 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.

Willow Lodge is a very friendly and caring place. My mother has settled in quite well and all the staff give the residents the care and support that they need.

How likely would you be to recommend Willow Lodge Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 09 Apr 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.

My mother is well looked after at Willow Lodge and our family feel safe trusting her day to day care to them. In particular, we have appreciated the effort of the staff in inviting us to summer and Christmas parties, the entertainment and refreshments. As a family, we are grateful to be able to bring our dog in to visit my mother as it means a lot to her.

How likely would you be to recommend Willow Lodge Nursing Home? Likely

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Average Rating:   3.8 out of 5

My mother has received excellent treatment since she has been here. She has "come out of her shell" again and is loud and joking. She loves the company of other residents and nurses/carers. All her needs are met quickly: toileting, food, washing, dressing and activities. She is clearly happy here. Staff are also very helpful to relatives, keeping them up to date with how she is progressing. The care plan is excellent!

How likely would you be to recommend Willow Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.

Upon walking through the front door the staff are always on hand to provide a warm welcome. They are always aware of where the resident (Grandad) is and are happy to lead us to them, and provide chairs, tea and biscuits! All staff are interactive and friendly towards us, the visitors and the residents.

How likely would you be to recommend Willow Lodge Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Gosia Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 10 Mar 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Grandfather and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home Cheam Village. PS, Tea and Biscuits always at hand.

I visit my wife three times a week she is registered blind with dementia and cannot walk. I am 90 and she is 88 and has been in the home now for three years. I cannot fault the care and attention given to my wife or myself when I visit she also has her own bedroom.

How likely would you be to recommend Willow Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Gosia Kanarkowska, Manager at Willow Lodge Nursing Home responded to this review on 28 Feb 2018:

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Wife, and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home Cheam Village.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

September 2017

July 2017

CQC RATED

Recipient: Willow Lodge Nursing Home

Date: Monday 03 Jul 2017

more details

May 2017

March 2017

NAPA AWARDS

Recipient: Willow Lodge Nursing Home

Date: Monday 06 Mar 2017

more details

September 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willow Lodge Nursing Home