Willow Lodge Nursing Home

Willow Lodge is brilliant. The manager sets a brilliant ethos of holistic care for the staff. The staff are caring & respectful of all the residents. The improvements to the rear lounge & conservatory have made it a much nicer environment for all. The marquee in the garden has been a wonderful environment for residents and I commend you for ensuring that it is once again available, especially in the extreme heat. Fresh air, light and the garden environment are great for well-being. The activities coordinator is a joy and creates a community feel.

I have seen specialist community staff in action on visits; physiotherapy & specialist community nurses. An experienced hairdresser had washed & expertly cut my friends hair. Trained nurses and care staff; some who are from an agency, are often in the lounge area's assisting with drinks. At lunch times it is particularly busy, as a number of residents need assistance with specially prepared food. The home is clean and visitors are always welcome.

The services are very good and the staff are helpful and friendly. The manager excels in the duties that she carries out. The overall experience is very good.

Excellent nursing home, management and staff are friendly, caring, always happy to chat and answer all questions and any worries that I have. Willow Lodge is clean and the food is excellent with plenty of variety. I highly recommend. Beautiful garden space for residents to enjoy in the warmer days, with plenty of shelter.

The home is in good repair and rooms spacious clean and well kept. All the staff are professional in approach. The staff are attentive and the residents medial needs are appreciated. The residents are treated with dignity, respect and compassion and are well cared for, clean and well dressed. The home is calm and conducive to well being of the residents.

A huge thank you to all at Willow Lodge. My stay here will hopefully be a temporary one, but I cannot fault the care I am receiving here. The garden areas are amazing and have been a massive self-help form of therapy for me, beautiful! Thanks again to all staff, and keep on doing what you are doing, you are amazing.

The place does not get maintained on a regular basis and appears to be scruffy.

Amazing care all around for my husband, the staff are all superb. One carer has eased the very difficult time and guilt of putting my husband into a home and my family and I are so grateful for all the help and loving ways she has shown all of us. The carers are so very caring and I know their jobs are not easy but they are truly wonderful. I am very happy with my husband being in this lovely care home.

My mother has been in this home for some time now with dementia. The care given by all the staff has been amazing to date. They have become like family members so much so that some of the staff even attended my father's funeral in February. Cannot fault the home or staff in any way and it's a lovely peace of mind knowing that my mother is being lovingly cared for. Excellent!

My uncle's been in the home for over a year now, and the way they look after him is excellent, especially during the pandemic. He is always clean and well looked after when I visit. The manager calls regularly to keep me updated on his health. The staff are very caring, and nothing is too much for them, always smiling. The food's good, and Uncle's put on weight, which is a good sign. Highly recommended.

The manager and her team are very hands-on. Aunties taken care of very well, well nourished and loved by all around her. Lots of activities and lots of snacks and food at all times.

My friend has been in this home for 2 years during the pandemic. Every time I visit him he is always happy to see me and very well looked after, I don't have any complaints about the home. Staff are loving and caring.

My mum who suffers from Alzheimer’s went into Willow Lodge on 12th June 2020 and at first, everything seemed ok but then gradually a few concerns starting arising. The protocol was that when visiting regardless if it was through a double glazed window or not, gowns, gloves and masks were to be worn and the temperature was to be taken. This protocol changed depending on which member of staff was working that day. On one occasion my sister’s temperature was taken inner ear and then without changing the plastic cap they tried to take my temperature! On a number of my visits, I was not given a gown, nor gloves and sometimes not even a mask! Furthermore, when visits behind a plastic screen started taking place we were reassured that this area would be cleaned thoroughly however again this was not the case. On a few of my visits, the supposedly clean safe area was left with gloves and gowns from previous visits. As you can imagine, this raised many concerns for myself and my family.

I was very lucky and very happy to discover Willow Lodge Nursing Home. It is the best place for my mother. The staff is unbelievably good. They are like a family and the residents are mostly nice people. I know that my mother is in safe hands and in the best place. I am especially grateful for the manager of the home. She is incredibly competent, reliable and helpful. I feel very happy for my Mother and she is enjoying her stay at Willow Lodge.

The garden is heavenly and well kept but although the property is far from "modern", it is adapted for the purpose. At the state of user I have come to visit with this final destination, I say no more. Renovation and improvements are in process.

Willow Lodge Nursing Home has greatly improved. My mother's quality of life. All the staff cannot do enough for Mum and they carry out their duties with care, compassion and professionalism. Nothing is too much trouble and the staff make me feel just as important as my Mum. Since arriving at Willow Lodge Mum has gained weight and her mobility and speech have greatly improved. Thanks to Willow Lodge I am a lot less stressed.

The home is currently going through a meticulously planned refurbishment which is why I’ve given a score of good, when it’s finished it will be a score of excellent. Pop's room is one that has been refurbished which is why I gave an excellent score for rooms. Come for a visit and see for yourself!

My mother moved here from her last care home where she was unhappy and distressed. Here she has blossomed as much as her dementia will allow. She has stopped losing weight and put some back on. She seems relaxed, dances with the carers and shows affection to the manager. It's as if her last home didn't happen, here her sweet persona is nurtured with humour and fondness. My mother is in good hands.

It has a lovely garden and provides music at all times which really helps people with Alzheimer's like my husband.

Having our family member in Willow Lodge has been such a relief. We are so thankful that all the great staff are caring for him. In our opinion, he settled extremely well and seems settled and contented. Very happy with Willow Lodge.