- UK Care Homes Search
- Care Homes in England
- Care Homes in London
- Care Homes in Sutton Borough
- Willow Lodge Nursing Home







The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment.
Give a loved one the care and support they deserve with this CQC registered nursing home. A member of the Nursing Home Association, professionals ensure high standards at all times and maintain a homely and caring atmosphere. The team have many years' experience caring for clients with mental health needs and provide around the clock care...
Care Provided by Willow Lodge Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Willow Lodge Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Heatherwood Nursing Home Ltd
- Private Owned
Person in charge
- Malgorzata Kanarkowska (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages from 40 to 100
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (10)
Visiting
- Willow Lodge has flexible with visiting hours, as it's important that families and loved ones, should always have the opportunity to be together.
Parking
- There is plenty of parking the homes dedicated parking at the front of the home to accommodate over 10 vehicles.
Willow Lodge Nursing Home Reviews (30)
Willow Lodge Nursing Home has a Review Score of 9.2 (9.153) out of 10, based on 6 reviews in the last 2 years.
Over all time Willow Lodge Nursing Home has 30 reviews.
Willow Lodge is brilliant. The manager sets a brilliant ethos of holistic care for the staff. The staff are caring & respectful of all the residents. The improvements to the rear lounge & conservatory have made it a much nicer environment for all. The marquee in the garden has been a wonderful environment for residents and I commend you for ensuring that it is once again available, especially in the extreme heat. Fresh air, light and the garden environment are great for well-being. The activities coordinator is a joy and creates a community feel.
Dear Sheila, thank you for the most wonderful review into our services at Willow Lodge Nursing Home. The entire team is delighted with your comments. I am so glad that you are happy with the refurbishments that have been taking place and the marquee for the residents. Certainly makes a difference. Thank you once again and the positive comments for the activities coordinator.
I have seen specialist community staff in action on visits; physiotherapy & specialist community nurses. An experienced hairdresser had washed & expertly cut my friends hair. Trained nurses and care staff; some who are from an agency, are often in the lounge area's assisting with drinks. At lunch times it is particularly busy, as a number of residents need assistance with specially prepared food. The home is clean and visitors are always welcome.
Dear JH, thank you most kindly for the wonderful review. This means a lot to the entire staffing team who work tirelessly to enable and provide a high standard of care. I shall certainly be passing on these wonderful remarks.
The services are very good and the staff are helpful and friendly. The manager excels in the duties that she carries out. The overall experience is very good.
Thank you for the wonderful review, which is very much appreciated. I shall certainly be passing on the feedback to the staff. We all very much appreciate this very positive feedback and your kind words and feedback of Myself. The door is always open, please feel free to pop in for a cuppa and a chat!!
Excellent nursing home, management and staff are friendly, caring, always happy to chat and answer all questions and any worries that I have. Willow Lodge is clean and the food is excellent with plenty of variety. I highly recommend. Beautiful garden space for residents to enjoy in the warmer days, with plenty of shelter.
Thank you so much for completing the review card. This means a lot. The wonderful comments are very much appreciated and are a testament to the staff. I will certainly be passing on these kind words to the staffing team. Kind Regards Registered Manager
The home is in good repair and rooms spacious clean and well kept. All the staff are professional in approach. The staff are attentive and the residents medial needs are appreciated. The residents are treated with dignity, respect and compassion and are well cared for, clean and well dressed. The home is calm and conducive to well being of the residents.
Thank you so much for taking the time to complete the review. Your comments are very much appreciated, and I shall certainly be passing these on to the team. It is our honour and privilege to look after loved ones. Please do pass by my office for a cuppa and a chat anytime!
A huge thank you to all at Willow Lodge. My stay here will hopefully be a temporary one, but I cannot fault the care I am receiving here. The garden areas are amazing and have been a massive self-help form of therapy for me, beautiful! Thanks again to all staff, and keep on doing what you are doing, you are amazing.
Thank you for the kind words and comments about the garden and the benefit this has been to you - we really appreciate this. I will certainly pass on the positive comments to the entire team.
The place does not get maintained on a regular basis and appears to be scruffy.
I am sorry to hear about your experience. We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back almost 2 years. With regards to fees, these are in line with local and national compatible's and we...
Amazing care all around for my husband, the staff are all superb. One carer has eased the very difficult time and guilt of putting my husband into a home and my family and I are so grateful for all the help and loving ways she has shown all of us. The carers are so very caring and I know their jobs are not easy but they are truly wonderful. I am very happy with my husband being in this lovely care home.
Whatever we can do, it's our honour to do.
Kind Regards
My mother has been in this home for some time now with dementia. The care given by all the staff has been amazing to date. They have become like family members so much so that some of the staff even attended my father's funeral in February. Cannot fault the home or staff in any way and it's a lovely peace of mind knowing that my mother is being lovingly cared for. Excellent!
thank you for the wonderful words and for sharing your views with us. We deeply appreciate the comments you have made and will continue to look after Mum and everyone at Willow Lodge.
The entire team at Willow Lodge are very happy to read your review.
Warm Regards
My uncle's been in the home for over a year now, and the way they look after him is excellent, especially during the pandemic. He is always clean and well looked after when I visit. The manager calls regularly to keep me updated on his health. The staff are very caring, and nothing is too much for them, always smiling. The food's good, and Uncle's put on weight, which is a good sign. Highly recommended.
We always appreciate positive feedback and build on this. I will ensure my team is informed of the positive good news, and we will continue to look after and care for your Uncle.
The manager and her team are very hands-on. Aunties taken care of very well, well nourished and loved by all around her. Lots of activities and lots of snacks and food at all times.
Thank you for those kind words, this is very much appreciated - I will be passing on these kind comments to all the team at Willow Lodge with heartfelt gratitude.
We are happy that we can continue to support your aunt and yourself and that you're happy with the quality of care provided.
Warm Regards,
Gosia
My friend has been in this home for 2 years during the pandemic. Every time I visit him he is always happy to see me and very well looked after, I don't have any complaints about the home. Staff are loving and caring.
Dear Sir, thank you for the kind words, I will certainly be passing these onto our team. We do our level best and very much appreciate positive comments.
My mum who suffers from Alzheimer’s went into Willow Lodge on 12th June 2020 and at first, everything seemed ok but then gradually a few concerns starting arising. The protocol was that when visiting regardless if it was through a double glazed window or not, gowns, gloves and masks were to be worn and the temperature was to be taken. This protocol changed depending on which member of staff was working that day. On one occasion my sister’s temperature was taken inner ear and then without changing the plastic cap they tried to take my temperature! On a number of my visits, I was not given a gown, nor gloves and sometimes not even a mask! Furthermore, when visits behind a plastic screen started taking place we were reassured that this area would be cleaned thoroughly however again this was not the case. On a few of my visits, the supposedly clean safe area was left with gloves and gowns from previous visits. As you can imagine, this raised many concerns for myself and my family.
We feel that we have exhausted all avenues to resolving these issues. PPE was at all times worn and ample supplies sourced from the NHS portal and other suppliers.
All our...
I was very lucky and very happy to discover Willow Lodge Nursing Home. It is the best place for my mother. The staff is unbelievably good. They are like a family and the residents are mostly nice people. I know that my mother is in safe hands and in the best place. I am especially grateful for the manager of the home. She is incredibly competent, reliable and helpful. I feel very happy for my Mother and she is enjoying her stay at Willow Lodge.
Dear E B, thank you so much for those kind words, I shall certainly pass on your comments to the entire team. It's an honour and privilege to be looking after your Mum. Gosia Kanarkowska, Registered Manager, Willow Lodge Nursing Home.
A variety of users, some with loss of quality of life, perception or judgement of fellow users.
The garden is heavenly and well kept but although the property is far from "modern", it is adapted for the purpose. At the state of user I have come to visit with this final destination, I say no more. Renovation and improvements are in process.
Dear Zarina, thank you for the wonderful comments. I will be sure to pass on these compliments to all the staff. Our values have always been rooted in "our family", and am touched that these are shared values. Deepest thanks.
Willow Lodge Nursing Home has greatly improved. My mother's quality of life. All the staff cannot do enough for Mum and they carry out their duties with care, compassion and professionalism. Nothing is too much trouble and the staff make me feel just as important as my Mum. Since arriving at Willow Lodge Mum has gained weight and her mobility and speech have greatly improved. Thanks to Willow Lodge I am a lot less stressed.
The home is currently going through a meticulously planned refurbishment which is why I’ve given a score of good, when it’s finished it will be a score of excellent. Pop's room is one that has been refurbished which is why I gave an excellent score for rooms. Come for a visit and see for yourself!
My mother moved here from her last care home where she was unhappy and distressed. Here she has blossomed as much as her dementia will allow. She has stopped losing weight and put some back on. She seems relaxed, dances with the carers and shows affection to the manager. It's as if her last home didn't happen, here her sweet persona is nurtured with humour and fondness. My mother is in good hands.
Dear Valerie, thank you most kindly for your kind words. Mum is certainly blossoming in her persona. She can dance far better than me! I will pass on these kind words to the entire team at Willow Lodge Nursing Home.
It has a lovely garden and provides music at all times which really helps people with Alzheimer's like my husband.
Wow, thank you for your kind words, we're really happy to know that you like the quality of care provided at Willow Lodge Nursing Home. I will pass on these messages to the entire team, it's really appreciated. Lots of music, tea and cakes as usual.
Having our family member in Willow Lodge has been such a relief. We are so thankful that all the great staff are caring for him. In our opinion, he settled extremely well and seems settled and contented. Very happy with Willow Lodge.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Lodge Nursing Home.
There are no upcoming events for Willow Lodge Nursing Home.
Awards / Recognitions (5)
- 01 Sep 2017Recipient: Willow Lodge Nursing Home
- 03 Jul 2017Recipient: Willow Lodge Nursing Home
- 01 May 2017Recipient: Willow Lodge Nursing Home
Accreditations
There are no accreditations posted yet for Willow Lodge Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willow Lodge Nursing Home
What types of Care is Willow Lodge Nursing Home registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Lodge Nursing Home have?
There are 28 Single Rooms.
What are the Facilities & Services at Willow Lodge Nursing Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Lodge Nursing Home to the centre of Sutton?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Lodge Nursing Home to verify any information. View our terms and conditions. Willow Lodge Nursing Home has an Enhanced Service -more info.