Willow Lodge Nursing Home

59 Burdon Lane, Cheam Village, Sutton SM2 7BY
Review Us
9.1 29 Reviews
  • Willow Lodge Nursing Home, Sutton
The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment.

Give a loved one the care and support they deserve with this CQC registered nursing home. A member of the Nursing Home Association, professionals ensure high standards at all times and maintain a homely and caring atmosphere. The team have many years' experience caring for clients with mental health needs and provide around the clock care to make sure the needs of each individual are met.

Why choose Willow Lodge Nursing Home?

Est 1984
24 hour nursing care
All nurses NVQ qualified & registered
Well maintained facilities & grounds
Within walking distance of Cheam village, shops & station
Specialist services for those suffering with dementia
Registered for respite care
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Care Provided by Willow Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1100 – £1300
  • Self-Funded Nursing Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £2200 – £2500
  • RESPITE Self-Funded Residential Dementia Care: £2300 – £2700
  • RESPITE Self-Funded Nursing Care: £2300 – £2700
  • RESPITE Self-Funded Nursing Dementia Care: £2300 – £2700

These prices are only a guideline, please contact Willow Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Malgorzata Kanarkowska (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages from 40 to 100

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Willow Lodge has flexible with visiting hours, as it's important that families and loved ones, should always have the opportunity to be together.

Parking

  • There is plenty of parking the homes dedicated parking at the front of the home to accommodate over 10 vehicles.

Willow Lodge Nursing Home Reviews (29)

9.1

Willow Lodge Nursing Home has a Review Score of 9.1 (9.083) out of 10, based on 5 reviews in the last 2 years.
Over all time Willow Lodge Nursing Home has 29 reviews.

Overall Experience
  • 21
  • 6
  • 0
  • 1
  • 1
Date Published
  • 29
  • 4
  • 4
  • 5
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Reviewer Connection to Willow Lodge Nursing Home
  • 11
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  • 1
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Total of 29, showing 1-20
Review from C G (Sister of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The services are very good and the staff are helpful and friendly. The manager excels in the duties that she carries out. The overall experience is very good.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Thank you for the wonderful review, which is very much appreciated. I shall certainly be passing on the feedback to the staff. We all very much appreciate this very positive feedback and your kind…read more
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Review from Amanda V (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing home, management and staff are friendly, caring, always happy to chat and answer all questions and any worries that I have. Willow Lodge is clean and the food is excellent with plenty of variety. I highly recommend. Beautiful garden space for residents to enjoy in the warmer days,
with plenty of shelter.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Thank you so much for completing the review card. This means a lot. The wonderful comments are very much appreciated and are a testament to the staff. I will certainly be passing on these kind words…read more
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Review from John H (Husband of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is in good repair and rooms spacious clean and well kept. All the staff are professional in approach. The staff are attentive and the residents medial needs are appreciated. The residents are treated with dignity, respect and compassion and are well cared for, clean and well dressed. The home
is calm and conducive to well being of the residents.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Thank you so much for taking the time to complete the review. Your comments are very much appreciated, and I shall certainly be passing these on to the team. It is our honour and privilege to look…read more
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Review from Samantha K (Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all at Willow Lodge. My stay here will hopefully be a temporary one, but I cannot fault the care I am receiving here. The garden areas are amazing and have been a massive self-help form of therapy for me, beautiful! Thanks again to all staff, and keep on doing what you are doing,
you are amazing.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Thank you for the kind words and comments about the garden and the benefit this has been to you - we really appreciate this. I will certainly pass on the positive comments to the entire team.
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Review from Sheila C (Friend of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has been living in Willow Lodge since March 2023 and I and her other visitors have nothing but praise for Willow Lodge, the manager and her staff. The manager sets a caring ethos, encouraging her staff to be lively and playful with residents so that they will sense their energy and happiness
and this will improve the well-being of the residents.
We are so pleased with the homeliness of Willow Lodge and have confidence in the skill of the carers to identify my friend's needs which she cannot articulate for herself.
Willow Lodge has been having a makeover but this has to be done around the continuing care of all the residents so it must have been a challenging few months, but everyone stays calm and positive whenever I have been there.
Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home
Thank you so much for the wonderful review. Indeed it's our honour and pleasure to look after a loved one. We're so happy with your feedback, I will certainly be sharing this with the entire team.…read more
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Review from J H (Son of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Although the staff at the home are extremely caring and pleasant the pictures do not represent the actual rooms and facilities at Willow Lodge. The home is rather tatty and unkept for the amount they charge on a monthly basis!
The place does not get maintained on a regular basis and appears to be
scruffy.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
I am sorry to hear about your experience. We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back…read more
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Review from Joy S (Wife of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care all around for my husband, the staff are all superb. One carer has eased the very difficult time and guilt of putting my husband into a home and my family and I are so grateful for all the help and loving ways she has shown all of us. The carers are so very caring and I know their jobs
are not easy but they are truly wonderful. I am very happy with my husband being in this lovely care home.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Dear Joy, thank you so much for the kind words. The entire team at Willow are honoured and privileged to be given this opportunity. I will certainly be passing on these wonderful words of support to…read more
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Review from Paul F (Son of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this home for some time now with dementia. The care given by all the staff has been amazing to date. They have become like family members so much so that some of the staff even attended my father's funeral in February. Cannot fault the home or staff in any way and it's a lovely
peace of mind knowing that my mother is being lovingly cared for. Excellent!
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Dear Paul,
thank you for the wonderful words and for sharing your views with us. We deeply appreciate the comments you have made and will continue to look after Mum and everyone at Willow Lodge.
The…read more
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Review from A T (Nephew of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle's been in the home for over a year now, and the way they look after him is excellent, especially during the pandemic. He is always clean and well looked after when I visit. The manager calls regularly to keep me updated on his health. The staff are very caring, and nothing is too much for them,
always smiling. The food's good, and Uncle's put on weight, which is a good sign. Highly recommended.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Thank you most kindly for the warm words and recognition of the staff's dedication and hard work.
We always appreciate positive feedback and build on this. I will ensure my team is informed of the…read more
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Review from Gulzar B (Niece of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge "thank you" to the entire team at Willow Lodge. They've been marvellous. Ever since my Aunt was admitted earlier in the year, she's a new person. Nothing is too much for the staff - always greeted pleasantly.
The manager and her team are very hands-on. Aunties taken care
of very well, well nourished and loved by all around her. Lots of activities and lots of snacks and food at all times.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Dear Gulzar,
Thank you for those kind words, this is very much appreciated - I will be passing on these kind comments to all the team at Willow Lodge with heartfelt gratitude.
We are happy that we…read more
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Review from T V (Friend of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in this home for 2 years during the pandemic. Every time I visit him he is always happy to see me and very well looked after, I don't have any complaints about the home. Staff are loving and caring.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Dear Sir, thank you for the kind words, I will certainly be passing these onto our team. We do our level best and very much appreciate positive comments.
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Review from Gavin B (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum who suffers from Alzheimer’s went into Willow Lodge on 12th June 2020 and at first, everything seemed ok but then gradually a few concerns starting arising. The protocol was that when visiting regardless if it was through a double glazed window or not, gowns, gloves and masks were to be worn
and the temperature was to be taken. This protocol changed depending on which member of staff was working that day. On one occasion my sister’s temperature was taken inner ear and then without changing the plastic cap they tried to take my temperature! On a number of my visits, I was not given a gown, nor gloves and sometimes not even a mask! Furthermore, when visits behind a plastic screen started taking place we were reassured that this area would be cleaned thoroughly however again this was not the case. On a few of my visits, the supposedly clean safe area was left with gloves and gowns from previous visits. As you can imagine, this raised many concerns for myself and my family.
Reply from Amin Virani, Director at Willow Lodge Nursing Home
Firstly I would like to thank you for the comments. I can assure you that at all times our duty of care was to your Mother.
We feel that we have exhausted all avenues to resolving these issues. PPE…read more
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Review from E B (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very lucky and very happy to discover Willow Lodge Nursing Home. It is the best place for my mother. The staff is unbelievably good. They are like a family and the residents are mostly nice people. I know that my mother is in safe hands and in the best place. I am especially grateful for the manager
of the home. She is incredibly competent, reliable and helpful. I feel very happy for my Mother and she is enjoying her stay at Willow Lodge.
Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home
Dear E B, thank you so much for those kind words, I shall certainly pass on your comments to the entire team. It's an honour and privilege to be looking after your Mum. Gosia Kanarkowska, Registered…read more
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Review from Z B (Sister of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, the most outstanding thing that strikes one is what a relief to see the user in an ideal, caring, peace-giving place at end of life. The staff, from the manager down, are loving, in the task that's not easy by any means, with a smile and cheerful welcome to visitors. By the senior-most
person with genuine, not "put on" face, she said they are "my family".
A variety of users, some with loss of quality of life, perception or judgement of fellow users.
The garden is heavenly and well kept but although the property is far from "modern", it is adapted for the purpose. At the state of user I have come to visit with this final destination, I say no more. Renovation and improvements are in process.
Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home
Dear Zarina, thank you for the wonderful comments. I will be sure to pass on these compliments to all the staff. Our values have always been rooted in "our family", and am touched that these are…read more
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Review from S H (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Lodge Nursing Home has greatly improved. My mother's quality of life. All the staff cannot do enough for Mum and they carry out their duties with care, compassion and professionalism. Nothing is too much trouble and the staff make me feel just as important as my Mum. Since arriving at Willow
Lodge Mum has gained weight and her mobility and speech have greatly improved. Thanks to Willow Lodge I am a lot less stressed.
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Review from Katina S (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pops is living with Dementia and was transferred to Willow Lodge from another nursing home unable to cope with his challenging behaviours. From day one he has been treated with nothing but respect and been given excellent care from the whole team; the Manager, nurses, carers and catering teams. They
are so patient with him which has been key to getting him settled really quickly, and helped to diffuse his challenging behaviours when they arise. This is a home in the true sense of the word, everyone working together with the well-being of the residents at the heart of everything they do. I thank the universe for leading us here and for my pops now receiving the quality care he deserves.
The home is currently going through a meticulously planned refurbishment which is why I’ve given a score of good, when it’s finished it will be a score of excellent. Pop's room is one that has been refurbished which is why I gave an excellent score for rooms. Come for a visit and see for yourself!
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Review from V V (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved here from her last care home where she was unhappy and distressed. Here she has blossomed as much as her dementia will allow. She has stopped losing weight and put some back on. She seems relaxed, dances with the carers and shows affection to the manager. It's as if her last home didn't
happen, here her sweet persona is nurtured with humour and fondness. My mother is in good hands.
Reply from Ghosia Kanarkowska, Manager at Willow Lodge Nursing Home
Dear Valerie, thank you most kindly for your kind words. Mum is certainly blossoming in her persona. She can dance far better than me! I will pass on these kind words to the entire team at Willow…read more
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Review from E J (Wife of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home has been very kind to my husband and has looked after him well, keeping him safe at all times. The staff are considerate to myself and my family and provide any help we need regarding my husband.
It has a lovely garden and provides music at all times which really helps people with Alzheimer's
like my husband.
Reply from Ghosia Kanarkowska, Manager at Willow Lodge Nursing Home
Wow, thank you for your kind words, we're really happy to know that you like the quality of care provided at Willow Lodge Nursing Home. I will pass on these messages to the entire team, it's really…read more
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Review from Emma B (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having our family member in Willow Lodge has been such a relief. We are so thankful that all the great staff are caring for him. In our opinion, he settled extremely well and seems settled and contented. Very happy with Willow Lodge.
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Review from Karen S (Daughter of Resident) published on 24 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Willow Lodge since May 2014, so just over 4 years as I write this review. He came to Willow Lodge at the age of 82 suffering from dementia with Lewy Bodies. In the early years, I was able to take him out regularly as he was still very mobile and lucid. I visited him most days
and so I knew he was content and settled. New owners took over a while back and I was worried at first as there were lots of changes but I can honestly say that the manager and her team are absolutely amazing. The staff make this place. It may not be the Ritz inside but I cannot fault the care. Unfortunately, my father's health has recently deteriorated but I am so grateful as to the way the staff treat and care for him.
Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home
Thank you most kindly for those touching and kind remarks, certainly I shall be passing these onto the team. It's the team that makes Willow Lodge great for everyone, residents and families alike.…read more
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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Willow Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Willow Lodge Nursing Home is calculated as follows: ( (42 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.393 Points relating to the number of positive Reviews for Willow Lodge Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 5 Positive Reviews ÷ 5.6 = 0.893
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Willow Lodge Nursing Home

What types of Care is Willow Lodge Nursing Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Lodge Nursing Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Willow Lodge Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Lodge Nursing Home to the centre of Sutton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Lodge Nursing Home to verify any information. View our terms and conditions. Willow Lodge Nursing Home has an Enhanced Service - more info.