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Heatherwood Care Centre

47 Foxley Lane, Purley, London CR8 3EH
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Heatherwood Care Centre, Purley
Heatherwood Care Centre, Purley
Heatherwood Care Centre, Purley

Heatherwood Care Centre is dedicated to providing:

· High-quality residential dementia care and personal care

· A safe and friendly home

· A clean and homely ambience

· An enhanced quality of life

If you are considering a care home and planning for peace of mind, there’s nothing more reassuring than finding someone you can really trust.

Heatherwood Care Centre is a long-established, small, family-run concern which has earned an excellent reputation for the highest standard of care.

Care Provided by Heatherwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Heatherwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Aurea Mendoza (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 40 to 100

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Visiting hours are very flexible to ensure that families and their loved ones always are always able to be together.

Parking

  • There is ample off street parking for 10 cars.

Heatherwood Care Centre Reviews (30)

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7.6

Heatherwood Care Centre has a Review Score of 7.6 (7.560) out of 10, based on 4 reviews in the last 2 years. Over all time Heatherwood Care Centre has 30 reviews.

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Review from L K (Cousin of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

Staff are pleasant and work well with the clientele. The room is a bit small, but is clean and tidy.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre
Dear Lesley,

Thank you for your review, which is very much appreciated. I shall certainly be passing on these comments to the staff which will be well received. I do acknowledge that the room is somewhat smaller due to this not being a purpose built facility. However , we continue to care and love for each resident and ensure that they have a fulfilling and meaningful stay with us.

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Review from E L (Sister of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience
More staff needed to give residents proper attention.

Use of urine odour eliminator and some air freshener distributors.

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Review from J W (Son of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

My father is in this home for 7 months now. The home is amazing. Staff excellent. He's a changed man. Very happy here.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Thank you so much for the wonderful review. I shall of course pass these kind messages onto the team. We do strive to make each and every resident comfortable, safe and of course happy.Please do pop in for a chat anytime.Kind Regards

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Review from Dammi A (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card
Overall Experience

Our mum is receiving a great support as always. When we visit mum, we see the nice things. Well supported team members. One of the staff who helped mum today was very kind and respectful with dignity for out meal. Great pleasure to see such kind, well supportive staff. Thank you.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Dear Madam, Thank you so much for the wonderful review and the trust you and your family place in allowing us to look after your loved one. I will share this feedback with the staff, whom I'm sure will very much appreciate this! Kind Regards.

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Review from B F (Friend of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience

The care is very good everyone caring and kind.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you most kindly for the wonderful review. I will be sharing this feedback with the entire team. Kind Regards

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Review from C D (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience

We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you so much for your feedback, which is valued. I will certainly be sharing this with the entire team here at Heatherwood. Kind Regards.

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Review from K L (Ex Family Member) published on 1 March 2024 Submitted via Website
Overall Experience
The manager who does the absolute minimal in terms of customer-facing care ignored my emails on more than one occasion, and still hasn't replied 4 months later!. No reassurance, energy or enthusiasm when I have spoken with her. The nursing staff is very considerate and knowledgeable. Care Assistants are helpful, although they often have limited knowledge of the resident's likes and dislikes.
Internet is very poor, even phone calls lose reception, or crackle during a call.

The garden is very high-fenced. No views across any horizon which is important for reality and calming by my relative. Feels hemmed in.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Sorry to hear that you are unhappy with responses to our emails - your queries have always been directed to your loved one's Social Worker for a resolution as the Power of Attorney for Health is not with yourself. I know this is frustrating. The social worker for your loved one is fully aware. We...  

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Review from A K (Cousin of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

Very good overall experience, she enjoyed everything

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for your kind words, which we will certainly be passing onto the staffing team.

Kind Regards

Aurea Mendoza

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Review from Portia E (Relative of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

Mum was very happy here. All the staff are very nice and friendly. I will be very happy for my Mum to come back in the future.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre
Dear Madam,
Thank you most kindly for your words. It was our pleasure looking after your Mum during her respite. We're also really happy as a team that youre happy for Mum to come back should the need arise.
Kind Regards

Aurea Mendoza

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Review from Carol C (Wife of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

Since my husband has been at Heatherwood Care Centre, he seems to be happy and settled. He often talks about the staff being kind and friendly.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre
Dear Carol,
Thank you so much for taking the time to complete the review. We very much appreciate the kind comments.
I will certainly be passing on these comments to the staffing team.

Kind regards.

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Review from A B (Wife of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

Majority of staff are kind, considerate and caring. A few prefer to be on their mobiles than look after/interact with residents. The main problem is that English is not the staff s first language which makes understanding difficult for visitors but especially difficult for their clients. the manager is always supportive. The day room is drab and dreary and the curtains are always closed. My husband's room is functional but very narrow and characterless with a very small metal locker used as a wardrobe. The home is very clean. the garden is well maintained. My husband enjoys the food. I find this home small and cramped, dull and claustrophobic rather than bright, airy, cheerful and spacious. Not worth the obscene amount of money we're paying.

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Review from Marie P (Wife of Resident) published on 1 August 2022 Submitted via Postal Card
Overall Experience

Heatherwood Care Centre has provided my husband with care and attention over the past year. I have been more than satisfied with his care and the staff are outstanding.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre
Thank you for the wonderful words, they certainly mean a lot to the entire team. I will be sure to pass on these comments. It's our pleasure to help.

Aurea Mendoza - Registered Manager

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Review from Caroline H (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card
Overall Experience

We are well informed of what mum has been doing or not doing. We are kept informed with updates and emails and the newsletter, enabling us to see what Mum has been up to. We usually receive a warm welcome and information shared before Mum is brought to us. It's nice that the manager always comes to say hello too. The carers all seem pleasant and attentive. It is a shame that we have to sit in a small room when visiting and it would be nice if we could see Mum's room.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre
Thank you most kindly for the positive feedback, this is really appreciated. Our aim is to support your loved ones and the family.

Best Wishes.

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Review from P S (Son of Resident) published on 25 August 2021 Submitted via Postal Card
Overall Experience

Dad has settled in so well at Heatherwood Care Centre. All the staff are very attentive and polite and it is so nice to know that Dad is well looked after.

Reply from Aurea Mendoza, Manager at Heatherwood Care Centre
It's wonderful to know that Dad has settled in so well and that you are happy with the care. I will certainly be passing on the kind words to the entire team.
Kind Regards

Aurea

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Review from A L (Resident / Service User) published on 21 September 2020 Submitted via Postal Card
Overall Experience

I am very happy here. I enjoy the activities. I feel safe, and well looked after.

Reply from Daniela Oprea, Manager at Heatherwood Care Centre

It's wonderful to know that you are happy, well looked after and feel safe at Heatherwood. It's an honour and privilege that we are able to look after you and Heatherwood your Home. I will certainly be passing on your thanks and gratitude to the entire team. Daniela Oprea - Manager - Heatherwood Nursing Home.

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Review from Marie L (Daughter of Resident) published on 2 July 2020 Submitted via Website
Overall Experience

Very friendly staff who take the time to chat. Various activities planned to keep the residents busy. Music is usually played in the main lounge or outside when the weather is good enough to sit in the large back garden. The food always looks lovely and the quantities are very good. I like the fact that the lounge and bedrooms are carpeted as it makes it more homely. It is a modern, clean and spacious nursing home.

Reply from Daniela Oprea, Manager at Heatherwood Care Centre

Dear Marie, thank you for your kind words. I will certainly pass on these messages to the entire team. We all try our best, and looking after Mum and Dad is a pleasure and honour. These are difficult times and we are also deeply grateful for the immense support given by families. Kind Regards.

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Review from T C (Son of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience

Very friendly staff, always show a lot of care for mum. I always feel mum is safe and happy every time I visit. I would always recommend Heathwood to anyone looking for a good care home for their loved ones.

Reply from Daniella Oprea, Manager at Heatherwood Care Centre

Thank you most kindly for the kind words. I will be certain to convey these to the entire team. Regards Daniella,

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Review from Valerie T (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

The staff are very caring and they treat my mum with dignity. They have lots of activities.

Reply from Jewin Vellera-Edwin, Manager at Heatherwood Care Centre

Dear Valerie, thank you for those kind words. I will certainly pass on your comments to the staff, thank you for the trust and privilege of looking after Mum.

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Review from Genese I (Sister of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

The nursing home is very well run, the staff are always kind and caring and look after my sister well and according to her needs. I am very happy with my sister being here.

Reply from Jewin Vellera-Edwin, Manager at Heatherwood Care Centre

Dear Genese, thank you so much for your kind words, I will certainly pass on your good wishes to the entire team. It's always a pleasure and honour to be given the responsibility to care. Best Wishes

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Review from Tracy W (Daughter-in-law of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience

My mother-in-law has only been here a few weeks and she can be difficult and demanding but since being a resident here she seems much happier and calmer than she has been.

Reply from Jewin Vellera-Edwin, Manager at Heatherwood Care Centre

Dear Tracy, thank you for those kind thoughts, I will pass on these good words to the staff and the entire team at Heatherwood. It's a pleasure to take care of Mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Heatherwood Care Centre.

Accreditations

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Frequently Asked Questions about Heatherwood Care Centre

What types of Care is Heatherwood Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherwood Care Centre have?

There are 23 Single Rooms.

What are the Facilities & Services at Heatherwood Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Heatherwood Care Centre to the centre of Purley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherwood Care Centre to verify any information. View our terms and conditions. Heatherwood Care Centre has an Enhanced Service -more info.