






At Laurel Dene care home in Hampton, you can expect the best quality care and a warm welcome from a friendly team. The stylish, purpose-built care home provides residential, dementia and nursing care for older people.
Inside, the home offers bright and spacious bedrooms where residents can enjoy some privacy. There are also communal areas including sensory rooms and a cinema.
On warmer days, the attractive gardens are a lovely place...
Care Provided by Laurel Dene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Laurel Dene for full pricing details and T&Cs.
Contact Laurel Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Christine Fisher(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (99)
Parking
- on-site
Laurel Dene Reviews (22)
Over all time Laurel Dene has 22 reviews.
The staff, in general, are excellent, especially regular staff, occasional staff are seen often doing little when they could be engaging with residents. Chairs could be more comfortable i.e some with soft arms for residents who remain in chairs most of the day. Food is very good, drinks should be available (on side table) to residents at all times. Gardens (which could be beautiful are not kept cut i.e hedges, grass etc. No flowers to speak of. I am very pleased that, at last, Laurel Dene is seeing an improvement in decoration. My mother is in Norton Wing, the wallpaper that has been peeling off the walls for years, has at last been stripped and the walls all painted magnolia looking very much as a hospital. Unfortunately, there doesn't seem to have been any foresight in making the lounge/dining/kitchen look homely. All the walls are painted the one colour and I understand the corridors etc are to be done the same. There is a wood surround in the lounge room, which if it had a colour (burgundy perhaps, which would go with the old curtains that I understand are being re-hung), would make the room more homely and cosy. The hand rails in the corridors also need to be a colour so the clients can see them easily. Being all Magnolia, they get lost and are difficult for some clients to see. The care home should be "home" to the people living there. It should be warm and cosy, this doesn't seem to have been thought about. I would also point out that, out of the lamps in the lounge room, there are four- 2 shade wall lamps of which only 3 of the 8 lights are working and three- 3 shade ceiling lights of which only 4 of the 9 lights are working. On the completion of the work, I trust this will be rectified as the elderly need good lighting. Another matter I would like to bring up is the garden outside Norton Wing (if you can call it a garden, nothing is done to make it attractive, there are no flowers, it is a mess. I do hope you will look at this matter seriously. I have had conversations with a number of clients, family members and staff, we all agree regarding the above. I would appreciate hearing from you at your earliest convenience.
We’re grateful for your feedback and are delighted with the positive comments and scores for the team at the home, as well as the food and activities at Laurel Dene. In regards to the décor, we are working hard on a project to update the interiors at the home and as well as those that have already...
The care my mother receives is excellent, not enough praise is given to carers. My mother is so happy and settled here. She has kind staff, a lovely bright unit (tudor) and nothing seems to be too much when she asks for help. A great group of people.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Laurel Dene.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Laurel Dene.
Accreditations
There are no accreditations posted yet for Laurel Dene.
Meet the Team (1)

I joined Care UK in 2015 as a Night Team Leader, and I worked my way up to Deputy Manager and now Home Manager.
Before Care UK, I worked for another care provider as a Team Leader, but I took a year off when my husband passed away. I wanted to make a fresh start when I came back to work, and I’d heard good things from friends who worked at Care UK homes. Becoming a Home Manager here was the highlight of my career so far.
You need to be caring, understanding and passionate to do this role. Teamwork is also incredibly important. Laurel Dene is a big home and without the help of a great team around me, all working towards the same goal, my job would be impossible.
I look forward to continuing to progress the home forward and improve the lives of all the residents. Spending time with them is my favourite part of each day. They always have interesting stories to tell from their past!
When I’m not at work, I enjoy spending time with my grandchildren – although they love to come into the home and spend time with residents too!
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