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Laurel Dene

117 Hampton Road, Hampton, London TW12 1JQ
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Laurel Dene, Hampton
Laurel Dene, Hampton
Laurel Dene, Hampton

At Laurel Dene care home in Hampton, you can expect the best quality care and a warm welcome from a friendly team. The stylish, purpose-built care home provides residential, dementia and nursing care for older people.

Inside, the home offers bright and spacious bedrooms where residents can enjoy some privacy. There are also communal areas including sensory rooms and a cinema.

On warmer days, the attractive gardens are a lovely place...  

Care Provided by Laurel Dene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,066From £2,276
Residential Dementia CareFrom £2,161From £2,371
Nursing CareFrom £2,331From £2,541
Nursing Dementia CareFrom £2,426From £2,636
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Laurel Dene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Christine Fisher(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (99)
  • Single Rooms with ensuite Wet Room (99)

Parking

  • on-site

Laurel Dene Reviews (22)

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Over all time Laurel Dene has 22 reviews.

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Showing 22 reviews matching selected criteria
Review from L W (Daughter of Resident) published on 1 November 2016 Submitted via Postal Card
Overall Experience

The staff, in general, are excellent, especially regular staff, occasional staff are seen often doing little when they could be engaging with residents. Chairs could be more comfortable i.e some with soft arms for residents who remain in chairs most of the day. Food is very good, drinks should be available (on side table) to residents at all times. Gardens (which could be beautiful are not kept cut i.e hedges, grass etc. No flowers to speak of. I am very pleased that, at last, Laurel Dene is seeing an improvement in decoration. My mother is in Norton Wing, the wallpaper that has been peeling off the walls for years, has at last been stripped and the walls all painted magnolia looking very much as a hospital. Unfortunately, there doesn't seem to have been any foresight in making the lounge/dining/kitchen look homely. All the walls are painted the one colour and I understand the corridors etc are to be done the same. There is a wood surround in the lounge room, which if it had a colour (burgundy perhaps, which would go with the old curtains that I understand are being re-hung), would make the room more homely and cosy. The hand rails in the corridors also need to be a colour so the clients can see them easily. Being all Magnolia, they get lost and are difficult for some clients to see. The care home should be "home" to the people living there. It should be warm and cosy, this doesn't seem to have been thought about. I would also point out that, out of the lamps in the lounge room, there are four- 2 shade wall lamps of which only 3 of the 8 lights are working and three- 3 shade ceiling lights of which only 4 of the 9 lights are working. On the completion of the work, I trust this will be rectified as the elderly need good lighting. Another matter I would like to bring up is the garden outside Norton Wing (if you can call it a garden, nothing is done to make it attractive, there are no flowers, it is a mess. I do hope you will look at this matter seriously. I have had conversations with a number of clients, family members and staff, we all agree regarding the above. I would appreciate hearing from you at your earliest convenience.

Reply from Samantha Debenham, Marketing Support Administrator at Laurel Dene

We’re grateful for your feedback and are delighted with the positive comments and scores for the team at the home, as well as the food and activities at Laurel Dene. In regards to the décor, we are working hard on a project to update the interiors at the home and as well as those that have already...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Georgina B (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card
Overall Experience

The care my mother receives is excellent, not enough praise is given to carers. My mother is so happy and settled here. She has kind staff, a lovely bright unit (tudor) and nothing seems to be too much when she asks for help. A great group of people.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Christine Fisher
Christine FisherJob Title:Home Manager

I joined Care UK in 2015 as a Night Team Leader, and I worked my way up to Deputy Manager and now Home Manager.

Before Care UK, I worked for another care provider as a Team Leader, but I took a year off when my husband passed away. I wanted to make a fresh start when I came back to work, and I’d heard good things from friends who worked at Care UK homes. Becoming a Home Manager here was the highlight of my career so far.

You need to be caring, understanding and passionate to do this role. Teamwork is also incredibly important. Laurel Dene is a big home and without the help of a great team around me, all working towards the same goal, my job would be impossible.

I look forward to continuing to progress the home forward and improve the lives of all the residents. Spending time with them is my favourite part of each day. They always have interesting stories to tell from their past!

When I’m not at work, I enjoy spending time with my grandchildren – although they love to come into the home and spend time with residents too!

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