Surbiton Care Home, Surbiton, London
Surbiton Care Home, Surbiton, London
Surbiton Care Home, Surbiton, London

Group: CHD Living Ltd

Person in charge: Akua Buabeng (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 26

Rooms with ensuite WC: 2

Weekly Charges Guide: Nursing Care Single from £850 (These prices are only a guideline, please contact Surbiton Care Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Surbiton Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 25 Jan 2018

Privately Funded &Social Services/CCG Funded

Reviews

9.7 Surbiton Care Home has a Review Score of 9.7 (9.745)

The Review Score of 9.7 (maximum of 10) for Surbiton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Surbiton Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Surbiton Care Home is calculated as follows: ( (47 Excellents x 5) + (13 Goods x 4) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.962 Points relating to the number of positive Reviews for Surbiton Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.2 Target = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Surbiton Care Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Surbiton Care Home

  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

Several things impressed me regarding this care home.
1)Handling of new resident. At a time in anyone's life losing a partner is a heartache. Losing him/her and moving into a residence and meeting new people and allowing others to take care of essentials is very upsetting. I found Surbiton Care Home, all staff, treated my friend (family friend) with care, sympathy, respect, dignity. All the attributes of a very professional team.
2) Food and beverages - Excellent.
3) Activities and care - Excellent.
4) Staff - Excellent.

How likely would you be to recommend Surbiton Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited my dear friend three times now, every time she has clearly been very relaxed, contented and happy. I have always been made very welcome and offered a cup of tea. The staff are very friendly. Lovely home, well and comfortably appointed.

How likely would you be to recommend Surbiton Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum had two respite stays at Surbiton Care Home. Last month my mum became a permanent resident. The staff are so kind, friendly and very caring. Surbiton has a homely feel and is not too large, so the residents are treated as individuals and with respect. The food is excellent to tempt declining appetites.

How likely would you be to recommend Surbiton Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visited a number of care homes before deciding, 6 months ago, on Surbiton Care Home for my very elderly relative. I have found no reason at all to regret my choice. The staff seem to me to be caring and involved with the residents. Friends and relatives are welcomed and involved in decisions. The home is clean, bright and well furnished. There are many activities - entertainments, arts and crafts, card and board games, quizzes and more - and the less able are helped to take part. Regular residents' and relatives' meetings are held. The food is outstanding and residents and relatives are involved in menu-planning. Social events have been organised inside the home and in the garden. Anniversaries are celebrated. Health and safety has been carefully addressed and relatives informed of current practices.

Though reluctant at first, my relative has settled well, has been gently encouraged to join in activities and has made friends.

How likely would you be to recommend Surbiton Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Both mum and dad were admitted about 3 months ago and from day one have been cared for by all the staff in a friendly and efficient manner. This has also been extended to all the family whenever we visit and are prepared to resolve any questions we may have. Unfortunately, dad passed away recently, but everyone was very supportive and particularly patient with mum who, because of her dementia, struggled to come to terms with his loss.

How likely would you be to recommend Surbiton Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2018

Top 20 Care Homes London 2018

Recipient: Surbiton Care Home

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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