Surbiton Care Home

Came to visit as mum was becoming unsafe at home. Mum visited a few weeks later, both visits we were made very welcome. The care home is extremly friendly and great to hear the staff laughing with the residents. The move in was easy, allowed to bring personal items and mum is enjoying the food. My life is now easier but its never easy placing a parent into care. thank you for everything

All the staff are wonderful and it's such a cheerful place, the food and care given are exceptional.

Mum's needs, which are considerable, are well catered for. Her mood can vary from day to day - sometimes being difficult to handle - but the staff are able to adapt her handling according to her needs at any given time. She enjoys her meals very much - having to be helped consistently on account of her blindness. Always treated with dignity.

Since Mum moved into Surbiton Care Home, she has been cared for by attentive, caring staff. Consequently, she is very happy, is eating well and enjoying socialising with other residents and staff. This means, as a family, we can rest assured that mum is in safe hands in a safe environment.

My aunt always appears very happy and expresses her happiness when I visit. The staff are always so friendly and welcoming.

A delightful place staff were amazing so friendly and welcoming. Great interaction with the residents. My great aunt was very happy and well looked after the premises were decorated delightfully for Christmas and the hairdresser was in the way to doll up everyone for santas arrival tomorrow . I can honestly say I met some angles today.

A pleasant welcoming atmosphere and a happy home.

Lovely to see my aunt so well cared for and happy.

Beautifully appointed room with lovely garden outlook. All the staff are very helpful and supportive and understanding of mums specific needs. Smooth process of admission and already seen improvement in mums wellbeing and more positive demeanor. Thank you.

I came for respite care following a hip operation. Had no experience of a care home before and have been pleasantly surprised. The staff couldn't have been nicer or care more. Nothing is too much trouble and the medical needs are met.

My mother required somewhere to stay whilst building work took place after leaving hospital from a hip replacement. The staff and management have been fantastic dealing with all the issues involved. They have looked after her medical issues better than the hospital did and have got mum walking with much more confidence. I would thoroughly recommend this home to anyone.

Always a friendly and happy atmosphere. Mum is very well looked after and is always very complimentary of the staff.

This is a very happy care home, our mum is very well looked after, with caring and friendly staff. The recent redecoration has made a huge improvement.

The manager and the team are doing such a lovely job looking after my nan. It's wonderful that Nan is given such care, especially given her age. Thank you on behalf of me, nan and my son.

The staff are very friednly and helpful. It would be useful if there was a list of all the staff so that we can learn their names. I have suggested this to the manager who is currently working on it. It would also be useful to understand the hierarchy and the correct communication channels, as we always need to go through the manager, who is wonderful. We have had to return a couple of items of clothing that were assigned to Mum. I understand from Mum that some of the residents are a bit rude to staff so I apologise on their behalf. Thank you to all of the staff.

I arrived here after a fall, so I was confused and weak. I wish I could be at home but I understand why I am here. The staff are very friendly, kind and helpful. Some of the residents are a bit grumpy or rude, so I am sorry that the staff need to deal with that, they do a great job.

Your care for my mother-in-law has been careful and caring. She is well cared for both practically and emotionally. The home is being redecorated at the moment and is looking better each time I visit.

- Catering staff very caring with each resident at meal times.

Time to leave an honest review now that my mother has been moved to another care home, where she will receive the care that Surbiton care home pledged to do. My complaints are in the space of two years, my Mother has been given the wrong medication. I have visited to take her out to find her in dirty clothes. One summer visit mum was wheeled out in a Christmas jumper! We have had endless clothes, blankets go missing, medication found on the bedroom floor. She had been taken to hospital and left on her own, no notification to the family for several hours. Hospitalised due to an accident caused by a member of staff, twice! by same staff member that was subsequently sacked, as we were told by the manager. In all honesty there was not one single area that any of the staff excelled in. My mothers wedding ring that my late father bought over 70 years ago, has been stolen, obviously by a member of staff, it is no longer on my Mothers finger, and is nowhere to be found in the home, stolen!

They were so so kind. They couldn't do enough for me, what a welcome. Staff very kind and caring.