






Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.
Surbiton offers comfortable, single rooms, most with full en-suite facilities,...
Care Provided by Surbiton Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Surbiton Care Home for full pricing details and T&Cs.
Contact Surbiton Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- CHD Living Ltd
- Private Owned
Person in charge
- Heidi Bradbury(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (26)
- Single Rooms with ensuite Wet Room (13)
- Couples/Companion Rooms with ensuite Wet Room (4)
Surbiton Care Home Reviews (54)
Surbiton Care Home has a Review Score of 9.4 (9.402) out of 10, based on 19 reviews in the last 2 years.
Over all time Surbiton Care Home has 54 reviews.
The staff are so kind and so welcoming. It feels like a home from home for my granny. The daily activities are amazing, and the tea and cake we get when we come are delicious. A great place!
This is a lovely comment for my team. Many thanks. We always encourage all my residents to take ownership of the home. This is their home, and it must be homely as always. Thank you once again for your trust and support.
Staff are always polite and helpful. It's always a pleasure to visit.
The care home provide person-centred care with dignity and respect with their preferences always. We make them feel like it's their "own home" and celebrate their independence. Our families are very very cooperative and supportive with our care home policies and guidelines, during this pandemic period specifically.
Had a lovely visit with her today. Was so nice to see how well she is being looked after. She seems very well at the moment. The manager and his team are very kind and take time to talk to family members.
The staff always make my visit very friendly and welcoming. They know each of the residents well and have their interests at heart. My mother very much enjoys all the activities which create a happy home atmosphere, and her health has improved since being there.
As this is my first experience of being a resident in a care home, I am unable to make any comparison, but I find the staff here extremely helpful and very caring.
My aunt has been a resident at Surbiton Care Home since August 2019. It has been difficult for her to adjust following the death of her husband some five years ago and having previously had a fairly independent existence, but she now seems fairly well settled. I have always found the staff very attentive and helpful. The room my aunt occupies is in good condition and kept very clean. The food is of a high standard and generally, the premises appears to be well organised and well run. In particular, I have found the manager always to be helpful and approachable. The home is situated in a nice residential area and has an excellent rear garden, which can be used by residents in the summer period.
The home has a dedicated team with passionate care and support to my service users always. All families are very supportive and cooperative with our visiting guidance to maintain Infection Control policy with all safety measures. Person-centred care is a key factor in the home.
Mum has now been in this home for 3 years and received first-rate care and attention over that time. In the recent period of Covid-19, the management and staff have been vigilant in maintaining a safe environment, and although I haven't been able to visit personally, I have been kept aware of Mum's situation, and thus I have no concerns about her well being. A regular diary of activities keep her 'entertained', which with her dementia is essential, and is evidenced by pictures and videos posted on private social media. If there are any issues, I know I will receive a phone call to advise or seek guidance.
Families are always very supportive and cooperative with the action plan of the home to ensure it is run very effectively.
I have always been impressed by the warm and friendly reception I get whenever I phone or visit. I am kept updated regularly of my mother's health and activities. She is very well looked after in a warm and friendly environment providing continuing excellent care since she has been a resident from 2017.
Always very supportive and helpful with all actions, which are put in place by care home to maintain excellent service.
Some staff are excellent. On-site management is on the ball and responsive.
After looking at a few care homes for my 93-year-old mother, I chose Surbiton Care Home. As soon as I walked through the door I noticed it had a different feel to the other homes I have visited. It felt warm and welcoming and I was very happy I chose this home. The staff are compassionate and caring and the family were always made very welcome. I would not hesitate to recommend this home.
1)Handling of new resident. At a time in anyone's life losing a partner is a heartache. Losing him/her and moving into a residence and meeting new people and allowing others to take care of essentials is very upsetting. I found Surbiton Care Home, all staff, treated my friend (family friend) with care, sympathy, respect, dignity. All the attributes of a very professional team.
2) Food and beverages - Excellent.
3) Activities and care - Excellent.
4) Staff - Excellent.
I have visited my dear friend three times now, every time she has clearly been very relaxed, contented and happy. I have always been made very welcome and offered a cup of tea. The staff are very friendly. Lovely home, well and comfortably appointed.
My mum had two respite stays at Surbiton Care Home. Last month my mum became a permanent resident. The staff are so kind, friendly and very caring. Surbiton has a homely feel and is not too large, so the residents are treated as individuals and with respect. The food is excellent to tempt declining appetites.
I visited a number of care homes before deciding, 6 months ago, on Surbiton Care Home for my very elderly relative. I have found no reason at all to regret my choice. The staff seem to me to be caring and involved with the residents. Friends and relatives are welcomed and involved in decisions. The home is clean, bright and well furnished. There are many activities - entertainments, arts and crafts, card and board games, quizzes and more - and the less able are helped to take part. Regular residents' and relatives' meetings are held. The food is outstanding and residents and relatives are involved in menu-planning. Social events have been organised inside the home and in the garden. Anniversaries are celebrated. Health and safety has been carefully addressed and relatives informed of current practices.
Though reluctant at first, my relative has settled well, has been gently encouraged to join in activities and has made friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Aug 2024
Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...
There are no upcoming events for Surbiton Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: CHD Living Ltd
- 28 Feb 2019Recipient: Surbiton Care Home
- 01 Feb 2018Recipient: Surbiton Care Home
Meet the Team (1)

At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbiton Care Home to verify any information. View our terms and conditions. Surbiton Care Home has an Enhanced Service -more info.