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Surbiton Care Home

11-15 Park Road, Surbiton, London KT5 8QA
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Surbiton Care Home, Surbiton
Surbiton Care Home, Surbiton
Surbiton Care Home, Surbiton

Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.

Surbiton offers comfortable, single rooms, most with full en-suite facilities,...  

Care Provided by Surbiton Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,900£1,350 - £1,900
Residential Dementia Care£1,350 - £1,900£1,350 - £1,900

Contact Surbiton Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Heidi Bradbury(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (26)
  • Single Rooms with ensuite Wet Room (13)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Surbiton Care Home Reviews (54)

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9.4

Surbiton Care Home has a Review Score of 9.4 (9.402) out of 10, based on 19 reviews in the last 2 years. Over all time Surbiton Care Home has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from E V (Granddaughter of Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

The staff are so kind and so welcoming. It feels like a home from home for my granny. The daily activities are amazing, and the tea and cake we get when we come are delicious. A great place!

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

This is a lovely comment for my team. Many thanks. We always encourage all my residents to take ownership of the home. This is their home, and it must be homely as always. Thank you once again for your trust and support.

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Review from Kevin G (Son of Resident) published on 1 February 2021 Submitted via Postal Card
Overall Experience

Staff are always polite and helpful. It's always a pleasure to visit.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

The care home provide person-centred care with dignity and respect with their preferences always. We make them feel like it's their "own home" and celebrate their independence. Our families are very very cooperative and supportive with our care home policies and guidelines, during this pandemic period specifically.

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Review from S W (Sister-in-law of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

Had a lovely visit with her today. Was so nice to see how well she is being looked after. She seems very well at the moment. The manager and his team are very kind and take time to talk to family members.

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Review from L B (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card
Overall Experience

The staff always make my visit very friendly and welcoming. They know each of the residents well and have their interests at heart. My mother very much enjoys all the activities which create a happy home atmosphere, and her health has improved since being there.

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Review from Dorothy W (Resident / Service User) published on 19 November 2020 Submitted via Postal Card
Overall Experience

As this is my first experience of being a resident in a care home, I am unable to make any comparison, but I find the staff here extremely helpful and very caring.

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Review from Roger D (Nephew of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

My aunt has been a resident at Surbiton Care Home since August 2019. It has been difficult for her to adjust following the death of her husband some five years ago and having previously had a fairly independent existence, but she now seems fairly well settled. I have always found the staff very attentive and helpful. The room my aunt occupies is in good condition and kept very clean. The food is of a high standard and generally, the premises appears to be well organised and well run. In particular, I have found the manager always to be helpful and approachable. The home is situated in a nice residential area and has an excellent rear garden, which can be used by residents in the summer period.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

The home has a dedicated team with passionate care and support to my service users always. All families are very supportive and cooperative with our visiting guidance to maintain Infection Control policy with all safety measures. Person-centred care is a key factor in the home.

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Review from Steve H (Son of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

Mum has now been in this home for 3 years and received first-rate care and attention over that time. In the recent period of Covid-19, the management and staff have been vigilant in maintaining a safe environment, and although I haven't been able to visit personally, I have been kept aware of Mum's situation, and thus I have no concerns about her well being. A regular diary of activities keep her 'entertained', which with her dementia is essential, and is evidenced by pictures and videos posted on private social media. If there are any issues, I know I will receive a phone call to advise or seek guidance.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Families are always very supportive and cooperative with the action plan of the home to ensure it is run very effectively.

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Review from Diane L (Daughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

I have always been impressed by the warm and friendly reception I get whenever I phone or visit. I am kept updated regularly of my mother's health and activities. She is very well looked after in a warm and friendly environment providing continuing excellent care since she has been a resident from 2017.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Always very supportive and helpful with all actions, which are put in place by care home to maintain excellent service.

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Review from P L (Son of Resident) published on 29 July 2020 Submitted via Postal Card
Overall Experience

Some staff are excellent. On-site management is on the ball and responsive.

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Review from Lynne G (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

After looking at a few care homes for my 93-year-old mother, I chose Surbiton Care Home. As soon as I walked through the door I noticed it had a different feel to the other homes I have visited. It felt warm and welcoming and I was very happy I chose this home. The staff are compassionate and caring and the family were always made very welcome. I would not hesitate to recommend this home.

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Review from Alastair F (Friend of Resident) published on 25 September 2017 Submitted via Postal Card
Overall Experience
Several things impressed me regarding this care home.
1)Handling of new resident. At a time in anyone's life losing a partner is a heartache. Losing him/her and moving into a residence and meeting new people and allowing others to take care of essentials is very upsetting. I found Surbiton Care Home, all staff, treated my friend (family friend) with care, sympathy, respect, dignity. All the attributes of a very professional team.
2) Food and beverages - Excellent.
3) Activities and care - Excellent.

4) Staff - Excellent.

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Review from S C (Friend of Resident) published on 7 September 2017 Submitted via Postal Card
Overall Experience

I have visited my dear friend three times now, every time she has clearly been very relaxed, contented and happy. I have always been made very welcome and offered a cup of tea. The staff are very friendly. Lovely home, well and comfortably appointed.

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Review from Carol C (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card
Overall Experience

My mum had two respite stays at Surbiton Care Home. Last month my mum became a permanent resident. The staff are so kind, friendly and very caring. Surbiton has a homely feel and is not too large, so the residents are treated as individuals and with respect. The food is excellent to tempt declining appetites.

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Review from Jillian L (Niece of Resident) published on 18 August 2017 Submitted via Website
Overall Experience

I visited a number of care homes before deciding, 6 months ago, on Surbiton Care Home for my very elderly relative. I have found no reason at all to regret my choice. The staff seem to me to be caring and involved with the residents. Friends and relatives are welcomed and involved in decisions. The home is clean, bright and well furnished. There are many activities - entertainments, arts and crafts, card and board games, quizzes and more - and the less able are helped to take part. Regular residents' and relatives' meetings are held. The food is outstanding and residents and relatives are involved in menu-planning. Social events have been organised inside the home and in the garden. Anniversaries are celebrated. Health and safety has been carefully addressed and relatives informed of current practices.

Though reluctant at first, my relative has settled well, has been gently encouraged to join in activities and has made friends.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Aug 2024

    Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...

Upcoming Events

There are no upcoming events for Surbiton Care Home.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: CHD Living Ltd
  • 28 Feb 2019Recipient: Surbiton Care Home
  • 01 Feb 2018Recipient: Surbiton Care Home

Accreditations

Meet the Team (1)

Heidi Bradbury
Heidi BradburyJob Title:Registered ManagerJoined: 2019

At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbiton Care Home to verify any information. View our terms and conditions. Surbiton Care Home has an Enhanced Service -more info.