Surbiton Care Home

11-15 Park Road, Surbiton KT5 8QA
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9.6 52 Reviews
  • Surbiton Care Home, Surbiton
Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.

Surbiton offers comfortable, single rooms, most with full en-suite facilities, and additional communal shower rooms. The bedrooms enjoy glorious views of the garden or a picturesque and friendly neighbourhood, and residents can choose to have personal TVs with Freeview and direct dial telephones in the comfort of their bedroom.

Surbiton offers indoor and outdoor space for private family meals and group activities, as well as a place for residents and their friends and families to relax. The home has several communal areas, including a choice of two attractive lounges where residents can watch TV, entertain guests and partake in activities. A well-maintained, secure garden space provides sufficient seating and shade, shared with its surrounding nature. The extended lawn provides fantastic space for group exercises.

Fresh, homemade meals are offered, with alternative options to suit dietary preferences and needs. A dedicated activities room offers a multi-functional area for recreation, entertainment and reminiscence, and the adjacent kitchen encourages and enhances cooking and baking opportunities.

The home embeds itself within the local community, making the most of opportunities such as monthly visits from a vicar and mobile library, as well as partnerships with schools and sports clubs. Residents are visited bi-weekly by a hairdresser and manicure, podiatry and pedicure treatments are also available.

The service enormously benefits from the homely feeling that it strives to deliver for its residents benefit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1465
  • Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1465

These prices are only a guideline, please contact Surbiton Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Heidi Bradbury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (26)
  • Single Rooms with Ensuite Wet Room (13)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Surbiton Care Home Reviews (52)

9.6

Surbiton Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years.
Over all time Surbiton Care Home has 52 reviews.

Overall Experience
  • 41
  • 9
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Date Published
  • 52
  • 10
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  • 28
  • 24
Reviewer Connection to Surbiton Care Home
  • 13
  • 9
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  • 6
  • 2
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  • 2
  • 2
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  • 1
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Total of 52, showing 41-52
Review from S W (Sister-in-law of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a lovely visit with her today. Was so nice to see how well she is being looked after. She seems very well at the moment. The manager and his team are very kind and take time to talk to family members.
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Review from L B (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff always make my visit very friendly and welcoming. They know each of the residents well and have their interests at heart. My mother very much enjoys all the activities which create a happy home atmosphere, and her health has improved since being there.
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Review from Dorothy W (Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As this is my first experience of being a resident in a care home, I am unable to make any comparison, but I find the staff here extremely helpful and very caring.
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Review from Roger D (Nephew of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Surbiton Care Home since August 2019. It has been difficult for her to adjust following the death of her husband some five years ago and having previously had a fairly independent existence, but she now seems fairly well settled. I have always found the staff very attentive
and helpful. The room my aunt occupies is in good condition and kept very clean. The food is of a high standard and generally, the premises appears to be well organised and well run. In particular, I have found the manager always to be helpful and approachable. The home is situated in a nice residential area and has an excellent rear garden, which can be used by residents in the summer period.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

The home has a dedicated team with passionate care and support to my service users always. All families are very supportive and cooperative with our visiting guidance to maintain Infection Control policy with all safety measures. Person-centred care is a key factor in the home.

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Review from Steve H (Son of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been in this home for 3 years and received first-rate care and attention over that time. In the recent period of Covid-19, the management and staff have been vigilant in maintaining a safe environment, and although I haven't been able to visit personally, I have been kept aware of Mum's
situation, and thus I have no concerns about her well being. A regular diary of activities keep her 'entertained', which with her dementia is essential, and is evidenced by pictures and videos posted on private social media. If there are any issues, I know I will receive a phone call to advise or seek guidance.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Families are always very supportive and cooperative with the action plan of the home to ensure it is run very effectively.

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Review from Diane L (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been impressed by the warm and friendly reception I get whenever I phone or visit. I am kept updated regularly of my mother's health and activities. She is very well looked after in a warm and friendly environment providing continuing excellent care since she has been a resident from 2017.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Always very supportive and helpful with all actions, which are put in place by care home to maintain excellent service.

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Review from P L (Son of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some staff are excellent. On-site management is on the ball and responsive.
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Review from Lynne G (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking at a few care homes for my 93-year-old mother, I chose Surbiton Care Home. As soon as I walked through the door I noticed it had a different feel to the other homes I have visited. It felt warm and welcoming and I was very happy I chose this home. The staff are compassionate and caring
and the family were always made very welcome. I would not hesitate to recommend this home.
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Review from Alastair F (Friend of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Several things impressed me regarding this care home.
1)Handling of new resident. At a time in anyone's life losing a partner is a heartache. Losing him/her and moving into a residence and meeting new people and allowing others to take care of essentials is very upsetting. I found Surbiton Care Home,
all staff, treated my friend (family friend) with care, sympathy, respect, dignity. All the attributes of a very professional team.
2) Food and beverages - Excellent.
3) Activities and care - Excellent.
4) Staff - Excellent.
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Review from S C (Friend of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my dear friend three times now, every time she has clearly been very relaxed, contented and happy. I have always been made very welcome and offered a cup of tea. The staff are very friendly. Lovely home, well and comfortably appointed.
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Review from Carol C (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had two respite stays at Surbiton Care Home. Last month my mum became a permanent resident. The staff are so kind, friendly and very caring. Surbiton has a homely feel and is not too large, so the residents are treated as individuals and with respect. The food is excellent to tempt declining
appetites.
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Review from Jillian L (Niece of Resident) published on 18 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a number of care homes before deciding, 6 months ago, on Surbiton Care Home for my very elderly relative. I have found no reason at all to regret my choice. The staff seem to me to be caring and involved with the residents. Friends and relatives are welcomed and involved in decisions.
The home is clean, bright and well furnished. There are many activities - entertainments, arts and crafts, card and board games, quizzes and more - and the less able are helped to take part. Regular residents' and relatives' meetings are held. The food is outstanding and residents and relatives are involved in menu-planning. Social events have been organised inside the home and in the garden. Anniversaries are celebrated. Health and safety has been carefully addressed and relatives informed of current practices.


Though reluctant at first, my relative has settled well, has been gently encouraged to join in activities and has made friends.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Surbiton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Surbiton Care Home is calculated as follows: ( (237 Excellents x 5) + (55 Goods x 4) + (20 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 321 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Surbiton Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Heidi

Heidi Bradbury

Job Title: Registered Manager Joined: 2019

At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbiton Care Home to verify any information. View our terms and conditions. Surbiton Care Home has an Enhanced Service - more info.