Surbiton Care Home

11-15 Park Road, Surbiton KT5 8QA
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9.6 52 Reviews
  • Surbiton Care Home, Surbiton
Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.

Surbiton offers comfortable, single rooms, most with full en-suite facilities, and additional communal shower rooms. The bedrooms enjoy glorious views of the garden or a picturesque and friendly neighbourhood, and residents can choose to have personal TVs with Freeview and direct dial telephones in the comfort of their bedroom.

Surbiton offers indoor and outdoor space for private family meals and group activities, as well as a place for residents and their friends and families to relax. The home has several communal areas, including a choice of two attractive lounges where residents can watch TV, entertain guests and partake in activities. A well-maintained, secure garden space provides sufficient seating and shade, shared with its surrounding nature. The extended lawn provides fantastic space for group exercises.

Fresh, homemade meals are offered, with alternative options to suit dietary preferences and needs. A dedicated activities room offers a multi-functional area for recreation, entertainment and reminiscence, and the adjacent kitchen encourages and enhances cooking and baking opportunities.

The home embeds itself within the local community, making the most of opportunities such as monthly visits from a vicar and mobile library, as well as partnerships with schools and sports clubs. Residents are visited bi-weekly by a hairdresser and manicure, podiatry and pedicure treatments are also available.

The service enormously benefits from the homely feeling that it strives to deliver for its residents benefit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1465
  • Self-Funded Residential Dementia Care: from £1465
  • RESPITE Self-Funded Residential Care: from £1465
  • RESPITE Self-Funded Residential Dementia Care: from £1465

These prices are only a guideline, please contact Surbiton Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Heidi Bradbury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (26)
  • Single Rooms with Ensuite Wet Room (13)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Surbiton Care Home Reviews (52)

9.6

Surbiton Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years.
Over all time Surbiton Care Home has 52 reviews.

Overall Experience
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Date Published
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  • 10
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Reviewer Connection to Surbiton Care Home
  • 13
  • 9
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Total of 52, showing 21-40
Review from Y Z (Daughter of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Surbiton Care Home. Mum's life has been transformed in so many ways. The care, devotion and support she receives each and every day is truly exemplary. She is happy and secure in ever way and we as her family couldn't be happier to see her move into such a positive phase of her life.
I
have no hesitation but to highly recommend Surbiton Care Home in every way.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Hello. Thank you for the review of our home. Your mum has settled in very well and has made many friends here. Being small means that we can offer family orientated care, and loved ones can still feel they are part of a family atmosphere.

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Review from Rose A (Friend of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend has moved into Surbiton Care Home I am so pleased with the change in her. She is so happy now and being cared for so well. Every time I see her she is all smiles and praising all the staff. I'm so grateful that she has moved into such a lovely place and is so well looked after.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for the lovely review. Having the support of our residents' family and friends is very important to us here at Surbiton. Your relationship with us is just as special as the relationship we have with your loved ones.

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Review from Margaret Z (Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming here, my life has been transformed in so many positive ways. The care I receive is second to none and I am so happy here and feel so secure. The food is excellent and the staff are amazing. Nothing is too much trouble for them. It is a home from home in every way and I am so grateful to
be here.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your very kind words and we are so happy and proud to know how you feel about living here. We feel honoured that we are in our residents' home and that you are part of our family here. We strive to make sure that all the residents' needs are met both physically and mentally and will go the extra mile for the happiness of the people we care for. Happy staff make happy residents.

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Review from S R (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Surbiton Care Home for just under a month and the difference in her is wonderful. She is less anxious, more engaging and very happy. Surbiton Care Home says she has come home and doesn't want to leave. That is all we need for her. She is loved and so very well looked after. All
the staff are just wonderful. Thank you Surbiton Care Home for all you do.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you so very much for your great feedback. It makes us feel so proud when we hear our residents and their families are so happy at Surbiton as this is exactly what all the staff here wish for, for all our residents to feel safe, loved and cared for. Moving into a care home is a new chapter in their lives and this can be daunting for everyone. Surbiton Care makes sure everyone becomes part of our little family here at Surbiton.

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Review from A V (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surbiton Care Home is a small, friendly and homely care home. My mother is treated with kindness and respect. She is happy and content living there. The management and staff listen and do their best to resolve any issues. My mother says the food is delicious and particularly enjoys the homemade cakes.
The room is kept clean and tidy. My mother always looks nicely dressed and presented.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely review. Your mum is a pleasure to look after and we are glad she is happy here. We pride ourselves on our listening and will always keep you updated when resolving any concerns raised.

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Review from Patrick W (Son of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for six years and has always been respected and well-treated by the staff.
The current team are kind, friendly and well-managed.
There is good and regular communication between the home and relatives of the residents.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for this lovely review of our care and our staff. All our staff believe that a happy team makes for happy residents and that is what we are all about.

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Review from Arnold K (Father of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff, together with the facilities, are first-class, and I am very happy with the way my son is treated.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your review of our staff and our care here at Surbiton. We are proud of the care and attention we give to our residents - nothing is too much trouble for our staff. We know we are going in the right direction when we receive such kind words from the families of the loved ones we support.

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Review from Tom R (Friend of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice atmosphere. Staff were friendly and they had time to chat. I myself have additional needs and the staff acommodated me. Especially the manager, who was very kind and has welcomed me back.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about Surbiton. We like to ensure that friends and family are as much a part of our home as their loved ones that live here. We look forward to seeing you very soon.

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Review from Lorna H (Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came in to give my daughter a holiday but liked it so much that I decided to stay, glad I did!
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Hi, It was lovely to receive your review. We make every effort to ensure that our residents are treated like family here.
Thank you

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Review from Lucy Y (Relative of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always visit my aunt at Surbiton Care Home and always receive a lovely welcome for myself and other family members. My aunt is relaxed and; looked after so well; she speaks highly of all the staff members, especially the admin lady; she speaks really highly of her - my aunt adores her and says she
helps everyone - nothing is ever too much trouble for her and I’ve witnessed this myself, she always takes time out to speak to all residents - such a kind heart, happy and chirpy, always smiling and that’s what residential homes should be like - happy staff = happy residents, and that shines through in Surbiton. I couldn’t imagine my aunt anywhere else, she is so content and happy and very well cared for, and that’s all we ever wanted for her. It was hard enough to see her in care, but this is like home-from-home, lovely meals, just so homely. I would like to say on behalf of my family that we appreciate everything you do for our aunt.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely review.
We are so thrilled that you feel that your loved one is well cared for in a homely environment. We want everyone to feel like a family here. Nothing is too much trouble for our staff. Our residents are our extended family.

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Review from Julie O (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad sadly had to enter dementia care at the end of March, and I chose Surbiton Care home as it was small scale (only 22 rooms) and homely, and the staff are absolutely lovely. It didn't feel sterile and corporate like other settings. There is a real emphasis on getting residents out of their bedrooms
during the day to get them engaged in activities and social interaction. The manager has been amazing, liaising with me daily during my dad's settling-in period, and there is a Whatsapp group for sharing updates and pictures. The food is also very good, and my mum enjoys eating there when she visits my dad. I don't think going into care is ever a "happy" occasion, but the care home has been so supportive of both my dad and family members, and I am really grateful for them helping us all during this time. The garden also is very nice.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about our home. Our aim is that every person that comes to live here including their family members and our staff becomes part of our family. We ensure that everyone's needs are met each day and that is how we show our care and compassion to each other.
After all, we are guests in their home.

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Review from Sue M (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to look at the home feeling very sad that my mother needed to go into care. Something I found very hard. We met the manager, and she was/is lovely. Looked around the home, and everything was explained very well. Residents were sat in the garden chatting happily. My mother came and, within 24
hours, wanted to go home, but after a few days said how she felt safe and was enjoying being looked after. After nearly four months, she is so happy there.
Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely review of Surbiton Care.
I am very proud of our team here and the care they show to everyone.
I encourage a family atmosphere here, and it shows through everything we do.

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Review from Howard E (Son of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, excellent staff and accommodation. Foos is prepared to a high standard. Good cleanliness throughout. My father is happy and well looked after.
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Review from Susan M (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mother has been exceptional, with the staff going out of their way to make her feel at home. She has been treated with respect and understanding over the difficult transition from her own home. I can' thank you enough for all that you have done for her.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Great to receive such lovely feedback. Really appreciate your time. We all work as a team, and all my residents are very special to me and provide person-centred care and support always. Thank you.

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Review from Barbara K (Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Surbiton Care Home for three weeks and received wonderful care. All the staff are so attentive, patient and friendly. I have enjoyed all my meals, the chef/cook asks us what we would like, and the food is just as good as home, and there is always an alternative. Hopefully, I do not need
respite again but would certainly choose here if it was necessary.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

These are amazing comments. We are all here to serve as per their needs, preferences and choice. This is their own home, and I always give my service users ownership to feel the home from home environment.

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Review from M H (Respite Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay at the home very relaxing.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

That is amazing. I always make my residents the owner of the house and feel their own home. Your stay here was an unforgettable experience. You are very lovely and very cooperative with all our daily living activities. You have an amazing, lovely family. Thanks for your appreciation for my home and team.

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Review from Helen A (Friend of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My long term friend was very happy and well looked after.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Dear Helen, your friend is very special to our home. She makes us laugh and inspire us for the day. We all here for them to provide Persona centred care as per their wishes and preferences. Thanks for your appreciation for the team and home.

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Review from Jack B (Friend of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend is being looked after very well, and we have a lot of praise and appreciation for the hard-working staff. The manager looks after the staff and residents very well. All the residents seem cheerful and satisfied. My full marks.
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Review from E V (Granddaughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are so kind and so welcoming. It feels like a home from home for my granny. The daily activities are amazing, and the tea and cake we get when we come are delicious. A great place!
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

This is a lovely comment for my team. Many thanks. We always encourage all my residents to take ownership of the home. This is their home, and it must be homely as always. Thank you once again for your trust and support.

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Review from Kevin G (Son of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always polite and helpful. It's always a pleasure to visit.
Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

The care home provide person-centred care with dignity and respect with their preferences always. We make them feel like it's their "own home" and celebrate their independence. Our families are very very cooperative and supportive with our care home policies and guidelines, during this pandemic period specifically.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Surbiton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Surbiton Care Home is calculated as follows: ( (237 Excellents x 5) + (55 Goods x 4) + (20 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 321 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Surbiton Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Heidi

Heidi Bradbury

Job Title: Registered Manager Joined: 2019

At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbiton Care Home to verify any information. View our terms and conditions. Surbiton Care Home has an Enhanced Service - more info.