






Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.
Surbiton offers comfortable, single rooms, most with full en-suite facilities,...
Care Provided by Surbiton Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Surbiton Care Home for full pricing details and T&Cs.
Contact Surbiton Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- CHD Living Ltd
- Private Owned
Person in charge
- Heidi Bradbury(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (26)
- Single Rooms with ensuite Wet Room (13)
- Couples/Companion Rooms with ensuite Wet Room (4)
Surbiton Care Home Reviews (54)
Surbiton Care Home has a Review Score of 9.4 (9.402) out of 10, based on 19 reviews in the last 2 years.
Over all time Surbiton Care Home has 54 reviews.
Great, comfortable home from home, better than I thought it would be. Highly recommend it to anyone thinking of coming here.
My dear friend and spiritual brother moved into the Surbiton Care Home somewhat reluctantly at first, afraid of losing his independence, but was soon won over by the friendliness and high level of care he experienced. Each time I visited I was welcomed warmly by staff. You can tell the care is good because the residents are cheerful.
Thank you for the kind things you said about our team. I am very proud of the team here and you are right the staff are happy and that does make our residents happy. We all like coming to Surbiton. To us, it is not a job we are coming to our friend's home.
I have no hesitation but to highly recommend Surbiton Care Home in every way.
Hello. Thank you for the review of our home. Your mum has settled in very well and has made many friends here. Being small means that we can offer family orientated care, and loved ones can still feel they are part of a family atmosphere.
Since my friend has moved into Surbiton Care Home I am so pleased with the change in her. She is so happy now and being cared for so well. Every time I see her she is all smiles and praising all the staff. I'm so grateful that she has moved into such a lovely place and is so well looked after.
Thank you for the lovely review. Having the support of our residents' family and friends is very important to us here at Surbiton. Your relationship with us is just as special as the relationship we have with your loved ones.
Since coming here, my life has been transformed in so many positive ways. The care I receive is second to none and I am so happy here and feel so secure. The food is excellent and the staff are amazing. Nothing is too much trouble for them. It is a home from home in every way and I am so grateful to be here.
Thank you for your very kind words and we are so happy and proud to know how you feel about living here. We feel honoured that we are in our residents' home and that you are part of our family here. We strive to make sure that all the residents' needs are met both physically and mentally and will go the extra mile for the happiness of the people we care for. Happy staff make happy residents.
My mother has been at Surbiton Care Home for just under a month and the difference in her is wonderful. She is less anxious, more engaging and very happy. Surbiton Care Home says she has come home and doesn't want to leave. That is all we need for her. She is loved and so very well looked after. All the staff are just wonderful. Thank you Surbiton Care Home for all you do.
Thank you so very much for your great feedback. It makes us feel so proud when we hear our residents and their families are so happy at Surbiton as this is exactly what all the staff here wish for, for all our residents to feel safe, loved and cared for. Moving into a care home is a new chapter in...
Surbiton Care Home is a small, friendly and homely care home. My mother is treated with kindness and respect. She is happy and content living there. The management and staff listen and do their best to resolve any issues. My mother says the food is delicious and particularly enjoys the homemade cakes. The room is kept clean and tidy. My mother always looks nicely dressed and presented.
Thank you for your lovely review. Your mum is a pleasure to look after and we are glad she is happy here. We pride ourselves on our listening and will always keep you updated when resolving any concerns raised.
The current team are kind, friendly and well-managed.
There is good and regular communication between the home and relatives of the residents.
Thank you for this lovely review of our care and our staff. All our staff believe that a happy team makes for happy residents and that is what we are all about.
The management and staff, together with the facilities, are first-class, and I am very happy with the way my son is treated.
Thank you for your review of our staff and our care here at Surbiton. We are proud of the care and attention we give to our residents - nothing is too much trouble for our staff. We know we are going in the right direction when we receive such kind words from the families of the loved ones we support.
Nice atmosphere. Staff were friendly and they had time to chat. I myself have additional needs and the staff acommodated me. Especially the manager, who was very kind and has welcomed me back.
Thank you for your kind words about Surbiton. We like to ensure that friends and family are as much a part of our home as their loved ones that live here. We look forward to seeing you very soon.
Came in to give my daughter a holiday but liked it so much that I decided to stay, glad I did!
Thank you
I always visit my aunt at Surbiton Care Home and always receive a lovely welcome for myself and other family members. My aunt is relaxed and; looked after so well; she speaks highly of all the staff members, especially the admin lady; she speaks really highly of her - my aunt adores her and says she helps everyone - nothing is ever too much trouble for her and I’ve witnessed this myself, she always takes time out to speak to all residents - such a kind heart, happy and chirpy, always smiling and that’s what residential homes should be like - happy staff = happy residents, and that shines through in Surbiton. I couldn’t imagine my aunt anywhere else, she is so content and happy and very well cared for, and that’s all we ever wanted for her. It was hard enough to see her in care, but this is like home-from-home, lovely meals, just so homely. I would like to say on behalf of my family that we appreciate everything you do for our aunt.
We are so thrilled that you feel that your loved one is well cared for in a homely environment. We want everyone to feel like a family here. Nothing is too much trouble for our staff. Our residents are our extended family.
My dad sadly had to enter dementia care at the end of March, and I chose Surbiton Care home as it was small scale (only 22 rooms) and homely, and the staff are absolutely lovely. It didn't feel sterile and corporate like other settings. There is a real emphasis on getting residents out of their bedrooms during the day to get them engaged in activities and social interaction. The manager has been amazing, liaising with me daily during my dad's settling-in period, and there is a Whatsapp group for sharing updates and pictures. The food is also very good, and my mum enjoys eating there when she visits my dad. I don't think going into care is ever a "happy" occasion, but the care home has been so supportive of both my dad and family members, and I am really grateful for them helping us all during this time. The garden also is very nice.
After all, we are guests in their home.
We came to look at the home feeling very sad that my mother needed to go into care. Something I found very hard. We met the manager, and she was/is lovely. Looked around the home, and everything was explained very well. Residents were sat in the garden chatting happily. My mother came and, within 24 hours, wanted to go home, but after a few days said how she felt safe and was enjoying being looked after. After nearly four months, she is so happy there.
I am very proud of our team here and the care they show to everyone.
I encourage a family atmosphere here, and it shows through everything we do.
Very friendly, excellent staff and accommodation. Foos is prepared to a high standard. Good cleanliness throughout. My father is happy and well looked after.
The care for my mother has been exceptional, with the staff going out of their way to make her feel at home. She has been treated with respect and understanding over the difficult transition from her own home. I can' thank you enough for all that you have done for her.
Great to receive such lovely feedback. Really appreciate your time. We all work as a team, and all my residents are very special to me and provide person-centred care and support always. Thank you.
I have been at Surbiton Care Home for three weeks and received wonderful care. All the staff are so attentive, patient and friendly. I have enjoyed all my meals, the chef/cook asks us what we would like, and the food is just as good as home, and there is always an alternative. Hopefully, I do not need respite again but would certainly choose here if it was necessary.
These are amazing comments. We are all here to serve as per their needs, preferences and choice. This is their own home, and I always give my service users ownership to feel the home from home environment.
I found my stay at the home very relaxing.
That is amazing. I always make my residents the owner of the house and feel their own home. Your stay here was an unforgettable experience. You are very lovely and very cooperative with all our daily living activities. You have an amazing, lovely family. Thanks for your appreciation for my home and team.
My long term friend was very happy and well looked after.
Dear Helen, your friend is very special to our home. She makes us laugh and inspire us for the day. We all here for them to provide Persona centred care as per their wishes and preferences. Thanks for your appreciation for the team and home.
Our friend is being looked after very well, and we have a lot of praise and appreciation for the hard-working staff. The manager looks after the staff and residents very well. All the residents seem cheerful and satisfied. My full marks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Aug 2024
Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...
There are no upcoming events for Surbiton Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: CHD Living Ltd
- 28 Feb 2019Recipient: Surbiton Care Home
- 01 Feb 2018Recipient: Surbiton Care Home
Meet the Team (1)

At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surbiton Care Home to verify any information. View our terms and conditions. Surbiton Care Home has an Enhanced Service -more info.