Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.
Surbiton offers comfortable, single rooms, most with full en-suite facilities,...
Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.
Surbiton offers comfortable, single rooms, most with full en-suite facilities, and additional communal shower rooms. The bedrooms enjoy glorious views of the garden or a picturesque and friendly neighbourhood, and residents can choose to have personal TVs with Freeview and direct dial telephones in the comfort of their bedroom.
Surbiton offers indoor and outdoor space for private family meals and group activities, as well as a place for residents and their friends and families to relax. The home has several communal areas, including a choice of two attractive lounges where residents can watch TV, entertain guests and partake in activities. A well-maintained, secure garden space provides sufficient seating and shade, shared with its surrounding nature. The extended lawn provides fantastic space for group exercises.
Fresh, homemade meals are offered, with alternative options to suit dietary preferences and needs. A dedicated activities room offers a multi-functional area for recreation, entertainment and reminiscence, and the adjacent kitchen encourages and enhances cooking and baking opportunities.
The home embeds itself within the local community, making the most of opportunities such as monthly visits from a vicar and mobile library, as well as partnerships with schools and sports clubs. Residents are visited bi-weekly by a hairdresser and manicure, podiatry and pedicure treatments are also available.
The service enormously benefits from the homely feeling that it strives to deliver for its residents benefit.
Contact Surbiton Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Surbiton Care Home for full pricing details and T&Cs.
Surbiton Care Home has a Review Score of 9.5 (9.490) out of 10, based on 21 reviews in the last 2 years.
Over all time Surbiton Care Home has 58 reviews.
Mum has been in Surbiton Care Home since November 2021. She is very happy here. The staff are friendly and caring and always available to answer any questions we may have, As a family we are confident that Mum is receiving the best care and that puts our minds at great. We chose Surbiton Care Home...
Mum has been in Surbiton Care Home since November 2021. She is very happy here. The staff are friendly and caring and always available to answer any questions we may have, As a family we are confident that Mum is receiving the best care and that puts our minds at great. We chose Surbiton Care Home for Mum because of its family atmosphere. It is clean and bright and the staff and residents are extremely happy.
Thank you for your kind words. If our staff are happy so are our residents. It is important that we respect each other and because we do it creates the atmosphere that we are so well known for. Everyone deserves kindness and respect.
My mother did not want to go into a home but her health forced her and after a bit of settling in she seems to be enjoying it. Friendly and caring staff. She is clean, well presented and happy. I would recommend this home.
My mother did not want to go into a home but her health forced her and after a bit of settling in she seems to be enjoying it. Friendly and caring staff. She is clean, well presented and happy. I would recommend this home.
Thank you for the review. We understand how scary it can be moving into a new home, and whether it is respite or permanent, our staff will ensure that everyone is made to feel special and part of our family. It doesn't usually take long for people to settle in when being treated like part of the family.
Greeted courteously, the door was securely locked. My friend was sitting in the lounge, was nicely groomed and hair done. Was immediately offered a cup of tea. The staff were very pleasant and treated residents with care and dignity. The overall impression was really pleasing. Admin was very...
Greeted courteously, the door was securely locked. My friend was sitting in the lounge, was nicely groomed and hair done. Was immediately offered a cup of tea. The staff were very pleasant and treated residents with care and dignity. The overall impression was really pleasing. Admin was very helpful and happy. Genuine nice and relaxing-friendly home.
Thank you for your kind words about our staff and home. We employ a culture in which all visitors are part of our family here and treated as so. Creating a calm and friendly environment ensures our residents feel relaxed and comfortable in their home.
The staff are exceptional, nothing is too much trouble and the other residents are so lovely. The food is good, so much better than we had contemplated. All in all a...
The staff are exceptional, nothing is too much trouble and the other residents are so lovely. The food is good, so much better than we had contemplated. All in all a fine home from home.
Great, comfortable home from home, better than I thought it would be. Highly recommend it to anyone thinking of coming here.
Great, comfortable home from home, better than I thought it would be. Highly recommend it to anyone thinking of coming here.
My dear friend and spiritual brother moved into the Surbiton Care Home somewhat reluctantly at first, afraid of losing his independence, but was soon won over by the friendliness and high level of care he experienced. Each time I visited I was welcomed warmly by staff. You can tell the care is good...
My dear friend and spiritual brother moved into the Surbiton Care Home somewhat reluctantly at first, afraid of losing his independence, but was soon won over by the friendliness and high level of care he experienced. Each time I visited I was welcomed warmly by staff. You can tell the care is good because the residents are cheerful.
Thank you for the kind things you said about our team. I am very proud of the team here and you are right the staff are happy and that does make our residents happy. We all like coming to Surbiton. To us, it is not a job we are coming to our friend's home.
Since moving into Surbiton Care Home. Mum's life has been transformed in so many ways. The care, devotion and support she receives each and every day is truly exemplary. She is happy and secure in ever way and we as her family couldn't be happier to see her move into such a positive phase of her...
I have no hesitation but to highly recommend Surbiton Care Home in every way.
Hello. Thank you for the review of our home. Your mum has settled in very well and has made many friends here. Being small means that we can offer family orientated care, and loved ones can still feel they are part of a family atmosphere.
Since my friend has moved into Surbiton Care Home I am so pleased with the change in her. She is so happy now and being cared for so well. Every time I see her she is all smiles and praising all the staff. I'm so grateful that she has moved into such a lovely place and is so well looked after.
Since my friend has moved into Surbiton Care Home I am so pleased with the change in her. She is so happy now and being cared for so well. Every time I see her she is all smiles and praising all the staff. I'm so grateful that she has moved into such a lovely place and is so well looked after.
Thank you for the lovely review. Having the support of our residents' family and friends is very important to us here at Surbiton. Your relationship with us is just as special as the relationship we have with your loved ones.
Since coming here, my life has been transformed in so many positive ways. The care I receive is second to none and I am so happy here and feel so secure. The food is excellent and the staff are amazing. Nothing is too much trouble for them. It is a home from home in every way and I am so grateful...
Since coming here, my life has been transformed in so many positive ways. The care I receive is second to none and I am so happy here and feel so secure. The food is excellent and the staff are amazing. Nothing is too much trouble for them. It is a home from home in every way and I am so grateful to be here.
Thank you for your very kind words and we are so happy and proud to know how you feel about living here. We feel honoured that we are in our residents' home and that you are part of our family here. We strive to make sure that all the residents' needs are met both physically and mentally and will go the extra mile for the happiness of the people we care for. Happy staff make happy residents.
My mother has been at Surbiton Care Home for just under a month and the difference in her is wonderful. She is less anxious, more engaging and very happy. Surbiton Care Home says she has come home and doesn't want to leave. That is all we need for her. She is loved and so very well looked after....
My mother has been at Surbiton Care Home for just under a month and the difference in her is wonderful. She is less anxious, more engaging and very happy. Surbiton Care Home says she has come home and doesn't want to leave. That is all we need for her. She is loved and so very well looked after. All the staff are just wonderful. Thank you Surbiton Care Home for all you do.
Thank you so very much for your great feedback. It makes us feel so proud when we hear our residents and their families are so happy at Surbiton as this is exactly what all the staff here wish for, for all our residents to feel safe, loved and cared for. Moving into a care home is a new chapter in...
Thank you so very much for your great feedback. It makes us feel so proud when we hear our residents and their families are so happy at Surbiton as this is exactly what all the staff here wish for, for all our residents to feel safe, loved and cared for. Moving into a care home is a new chapter in their lives and this can be daunting for everyone. Surbiton Care makes sure everyone becomes part of our little family here at Surbiton.
Surbiton Care Home is a small, friendly and homely care home. My mother is treated with kindness and respect. She is happy and content living there. The management and staff listen and do their best to resolve any issues. My mother says the food is delicious and particularly enjoys the homemade...
Surbiton Care Home is a small, friendly and homely care home. My mother is treated with kindness and respect. She is happy and content living there. The management and staff listen and do their best to resolve any issues. My mother says the food is delicious and particularly enjoys the homemade cakes. The room is kept clean and tidy. My mother always looks nicely dressed and presented.
Thank you for your lovely review. Your mum is a pleasure to look after and we are glad she is happy here. We pride ourselves on our listening and will always keep you updated when resolving any concerns raised.
There is good and regular communication between the home and relatives of the residents.
There is good and regular communication between the home and relatives of the residents.
Thank you for this lovely review of our care and our staff. All our staff believe that a happy team makes for happy residents and that is what we are all about.
The management and staff, together with the facilities, are first-class, and I am very happy with the way my son is treated.
The management and staff, together with the facilities, are first-class, and I am very happy with the way my son is treated.
Thank you for your review of our staff and our care here at Surbiton. We are proud of the care and attention we give to our residents - nothing is too much trouble for our staff. We know we are going in the right direction when we receive such kind words from the families of the loved ones we support.
Nice atmosphere. Staff were friendly and they had time to chat. I myself have additional needs and the staff acommodated me. Especially the manager, who was very kind and has welcomed me back.
Nice atmosphere. Staff were friendly and they had time to chat. I myself have additional needs and the staff acommodated me. Especially the manager, who was very kind and has welcomed me back.
Thank you for your kind words about Surbiton. We like to ensure that friends and family are as much a part of our home as their loved ones that live here. We look forward to seeing you very soon.
Came in to give my daughter a holiday but liked it so much that I decided to stay, glad I did!
Came in to give my daughter a holiday but liked it so much that I decided to stay, glad I did!
Thank you
I always visit my aunt at Surbiton Care Home and always receive a lovely welcome for myself and other family members. My aunt is relaxed and; looked after so well; she speaks highly of all the staff members, especially the admin lady; she speaks really highly of her - my aunt adores her and says...
I always visit my aunt at Surbiton Care Home and always receive a lovely welcome for myself and other family members. My aunt is relaxed and; looked after so well; she speaks highly of all the staff members, especially the admin lady; she speaks really highly of her - my aunt adores her and says she helps everyone - nothing is ever too much trouble for her and I’ve witnessed this myself, she always takes time out to speak to all residents - such a kind heart, happy and chirpy, always smiling and that’s what residential homes should be like - happy staff = happy residents, and that shines through in Surbiton. I couldn’t imagine my aunt anywhere else, she is so content and happy and very well cared for, and that’s all we ever wanted for her. It was hard enough to see her in care, but this is like home-from-home, lovely meals, just so homely. I would like to say on behalf of my family that we appreciate everything you do for our aunt.
We are so thrilled that you feel that your loved one is well cared for in a homely environment. We want everyone to feel like a family here. Nothing is too much trouble for our staff. Our residents are our extended family.
My dad sadly had to enter dementia care at the end of March, and I chose Surbiton Care home as it was small scale (only 22 rooms) and homely, and the staff are absolutely lovely. It didn't feel sterile and corporate like other settings. There is a real emphasis on getting residents out of their...
My dad sadly had to enter dementia care at the end of March, and I chose Surbiton Care home as it was small scale (only 22 rooms) and homely, and the staff are absolutely lovely. It didn't feel sterile and corporate like other settings. There is a real emphasis on getting residents out of their bedrooms during the day to get them engaged in activities and social interaction. The manager has been amazing, liaising with me daily during my dad's settling-in period, and there is a Whatsapp group for sharing updates and pictures. The food is also very good, and my mum enjoys eating there when she visits my dad. I don't think going into care is ever a "happy" occasion, but the care home has been so supportive of both my dad and family members, and I am really grateful for them helping us all during this time. The garden also is very nice.
After all, we are guests in their home.
We came to look at the home feeling very sad that my mother needed to go into care. Something I found very hard. We met the manager, and she was/is lovely. Looked around the home, and everything was explained very well. Residents were sat in the garden chatting happily. My mother came and, within...
We came to look at the home feeling very sad that my mother needed to go into care. Something I found very hard. We met the manager, and she was/is lovely. Looked around the home, and everything was explained very well. Residents were sat in the garden chatting happily. My mother came and, within 24 hours, wanted to go home, but after a few days said how she felt safe and was enjoying being looked after. After nearly four months, she is so happy there.
I encourage a family atmosphere here, and it shows through everything we do.
Very friendly, excellent staff and accommodation. Foos is prepared to a high standard. Good cleanliness throughout. My father is happy and well looked after.
Very friendly, excellent staff and accommodation. Foos is prepared to a high standard. Good cleanliness throughout. My father is happy and well looked after.
The care for my mother has been exceptional, with the staff going out of their way to make her feel at home. She has been treated with respect and understanding over the difficult transition from her own home. I can' thank you enough for all that you have done for her.
The care for my mother has been exceptional, with the staff going out of their way to make her feel at home. She has been treated with respect and understanding over the difficult transition from her own home. I can' thank you enough for all that you have done for her.
Great to receive such lovely feedback. Really appreciate your time. We all work as a team, and all my residents are very special to me and provide person-centred care and support always. Thank you.
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At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our...
At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.
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