Stamford Care Home

21 Watermill Lane, Edmonton, London N18 1SH

At Stamford a professional team are experienced in tailoring support for adults with challenging behaviour, including for younger adults with a physical disability and those diagnosed with dementia. The team are trained in nursing care, dementia care, palliative care, convalescence and respite.

Spacious bedrooms and living areas are ideal for residents with a disability, en-suite and decorated to achieve a relaxing atmosphere. There are call systems and TV points in bedrooms which clients are welcome to personalise.

Diet is assessed shortly after arrival and meals are made from freshly-sourced produce. There are hot and cold alternatives available and a choice of dining with other residents or in the privacy of bedrooms.

Games, reminiscence sessions and trips to the parks are included in a varied activities programme, with the home committed to supporting personal interests.

Group: Bupa Care Homes

Person in charge: Kobe Kwateng (General Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Stroke

Languages Spoken by Staff (other than English): Arabic, Greek, Modern, French, Italian, Maltese, Polish

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Stamford Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Stamford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Stamford Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.554 for Stamford Care Home is calculated as follows: ( (128 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 204 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.333 Points relating to the number of positive Reviews for Stamford Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 6 Reviews ÷ 18 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Stamford Care Home has a Review Score of 8.9 (8.887) from 17 Reviews


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stamford Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stamford Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    3
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Overall, a good experience so far. Staff need to be more friendlier and welcoming. Personal cleanliness could be improved. Male patients need to be shaved and mobility enhanced. Needs more interaction between staff and resident.

How likely would you be to recommend Stamford Care Home? Likely

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Average Rating:   3.6 out of 5

Jayne Duck, Customer Services Administrator at Stamford Care Home responded to this review on 13 Apr 2018:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Stamford Care Home is a good place for residents with special needs.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Stamford Care Home responded to this review on 10 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

My dad has been here for nearly two years, he is settled and looks happy.

The staff are always accommodating to our requests and take note of the situations that need addressing.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Stamford Care Home responded to this review on 10 Apr 2018:

Thank you for your review and kind words. I'm so pleased to hear that your farther is settled and happy in our care.

When I visit Dad I find this home very clean and tidy and the staff are always friendly. He always seems happy.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, customer services administrator at Stamford Care Home responded to this review on 16 Mar 2018:

Thank you for your review and kind words. I'm so pleased to hear that your dad is happy in our care.

The home is clean and inviting, the staff are caring, knowledgeable, respectful and aware of resident and family needs. I would like to thank all the staff who supported my dad and his family through a hard time. Our dad lost his fight to live with people who cared - our special thanks go out to one member of staff who found time to explain how dad was on a daily basis.
Big thank you goes out to the staff of OAKWOOD WARD from his family.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Stamford Care Home responded to this review on 27 Feb 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is so nice to hear how well cared for your dad was while in our care.

The staff are friendly, polite and respectful, which includes the managers, nurses carers, reception and caterers, however, the ratio of staff to residents needs to be increased.
The selection of food is balanced and varied, however, I would prefer water or milk for refreshment instead of juice daily. The care home smells fresher than in the past, and the dining and living areas are clean, bright and homely. Overall, I am happy with the care provided for my husband.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4 out of 5

Simone Berkeley, Customer Service Advisor at Stamford Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. Your comments are extremely important, We will discuss your feedback with the home’s manager to help them continually improve their service.

The Bupa Customer Care Team.

My mother has moved here from another home in February last year. She is much happier here "so much to do", she said. Stamford Care Home is a vast improvement on the previous home in my opinion. The staff are cheerful and welcoming when I visit, but everyone is most kind. Very good facilities well kept and very clean. Reception staff are very knowledgeable and understandable when discussing various points. All in all, a very well run care home. Many thanks.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Simone Berkeley, Customer Service Advisor at Stamford Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that your mother is happy at the home, we appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My sister received excellent care and was very happy in Stamford Care Home. Thank you so much.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Simone Berkeley, Customer Service Advisor at Stamford Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about the service your sister received and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

When I walk into the care home I'm always greeted with a smile.
The office staff will always answer any questions and will point me in another direction if need be.
All the carers are very courteous and polite. The caring is always the same whether they are busy or what.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Stamford Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The staff are excellent and are helpful and constructive and considering the work they have to do, they always have a cheery smile for all.
One doesn't find many care homes with such a relaxed and helpful staff.
The care is excellent and the food likewise.
All in all an excellent facility.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie Barrett, National Development Manager at Stamford Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

It was a pleasant trip to Enfield Town with the activities team.
It's comfortable and staff are good.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Stamford Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

When I come I always see staff happy, smiley and always willing to help.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie, National Development Manager at Stamford Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My brother has been a resident at Stamford Nursing Home for the past 10 months. We find the majority of staff friendly, approachable and caring. The home has been repainted and decorated to a good standard, clean and fresh looking. Manager very approachable and accommodating. Excellent communication, always willing to meet and discuss issues or concerns we might have.

How likely would you be to recommend Stamford Care Home? Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Stamford Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Homely, welcoming, food more than good. All rooms have a television. Staff are wonderful.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie, National Development Manager at Stamford Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

All the staff, office and nursing are very helpful, efficient and friendly.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Emily Wilson, Customer Service Administrator at Stamford Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since my mum has been at Stamford my worries have decreased 100%. I have seen my mum become the person she once was; happy, bubbly, smiling, content and socialising. When my mum's happy, I'm happy.
Stamford have been amazing, supportive, helpful, kind, caring and always there to assist my mum and family. The care mum gets here is amazing. Without them, life would have been awful. They have saved my sanity, taken away my stress and made mum happy.

How likely would you be to recommend Stamford Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jamie, National Development Manager at Stamford Care Home responded to this review on 28 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Stamford is a very caring nursing home but I wish that more stimulation could be provided for the residents. They do offer some sessions but in my view, there should be many more. For example, music is very popular and there should be sessions at least twice if not 3 times a week.

How likely would you be to recommend Stamford Care Home? Likely

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Average Rating:   3.9 out of 5

Rose Pickering, Customer Service Administrator at Stamford Care Home responded to this review on 25 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Bed Vacancies

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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