Stamford Care Home

21 Watermill Lane, Edmonton, London N18 1SH
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9.5 69 Reviews
  • Stamford Care Home, London
At Stamford, the team are trained in nursing and residential care, dementia care, palliative, post operative convalescence and respite care. They are also experienced in tailoring support for adults with challenging behaviour, including for younger adults with a physical disability. Advanced bookings are available.

Spacious bedrooms and living areas are ideal for residents with a disability, en-suite and decorated to achieve a relaxing atmosphere. There are call systems and TV points in bedrooms which clients are welcome to personalise.

Diet is assessed shortly after arrival and meals are made from freshly-sourced produce. There are hot and cold alternatives available and a choice of dining with other residents or in the privacy of bedrooms.

There is a real sense of community at Stamford. Games, reminiscence sessions and trips to the parks are included in a varied activities programme, with the home committed to supporting personal interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Stamford Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joyce Chisanga (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)

Visiting

  • We’re next to the North Middlesex University Hospital and less than a mile walk from Silver Street Station, with services running from Central London, Enfield Town and Cheshunt.

Parking

  • On-site parking available.

Stamford Care Home Reviews (69)

Total of 69, showing 41-60
9.5

Stamford Care Home has a Review Score of 9.5 (9.498) out of 10, based on 20 reviews in the last 2 years. Over all time Stamford Care Home has 69 reviews.

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Review from Ian M (Brother of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my brother as regularly as possible and whenever I visit, he is always clean and well presented. The staff are always friendly and I am confident my brother is well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience. We appreciate your comments about our home and will share them with the home’s manager. The Bupa Customer Care Team

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Review from E L (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think everything they're doing for my mum or for other residents is OK. They're looking after them nicely. They're providing good care.

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Review from Jean G (Sister of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased the way the staff care for my brother here. He still doesn't like being here but is settling down slowly. He gets fed very well and especially likes the fish and chips on Fridays.
Overall, I am very happy with Stamford and deep down I know he is being very well cared for because he cannot
look after himself.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from C S (Stepson of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level and quality of care my stepfather receives here. His health has improved loads.


The staff are very attentive and always seem to be present.

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Review from A P (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff. I've seen dad improve dramatically under the care of the staff. We are very grateful.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for taking the time to leave a review. We are very pleased to hear you enjoyed your experience with us and hope your dad is doing better now!

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Review from Timothy O (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after well, kept clean and safe at all times.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for taking the time to leave you feedback Timorthy. We are very pleased to hear your mum enjoyed the experience. The Bupa Customer Care Team

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Review from Robin C (Stepson of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found staff very friendly and accommodating food is good and plenty of it.
No complaints at all.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from T H (Brother of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice modern building with good facilities. Excellent staff.

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Review from Philippos P (Son of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very helpful.

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Review from G A (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff need to listen to the residents regarding how they feel healthwise.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Francis A (Nephew of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They take great care of my family member. They are friendly and I would recommend this care home to other people. Also, the food and activities are great!

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home, we are pleased to hear that you have had a positive experience when visiting. We appreciate your comments on the staff and glad you are happy with the care given to your family member. We will share your comments with the care homes manager, The Bupa Customer Care Team.

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Review from Stanley M (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after and been well fed. Take me out and I wish my wife was here to see how good I am looking.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home, we are pleased to hear that you are being well cared for. We appreciate your comments on the home and care you are receiving and will share this with the care homes manager. The Bupa Customer Care Team.

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Review from Brian C (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since March 2018. The staff are very helpful in all matters. My father has lost his mobility due to an extensive stay in hospital and unfortunately, the staff at the home are unable to assist. He is only moved by hoist, which isn't helping him to regain strength. He has
private physio but I would like the staff to assist him rather than continual hoist. I appreciate the home's policy. I cannot fault the care home at all.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home, we are pleased to hear the staff are being helpful and that you are happy with the care. We appreciate all your feedback and will share this with the homes manager to help continually improve their service. The Bupa Customer Care Team.

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Review from G H (Son of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good experience for my mother and us. You could have more staff to help as sometimes short staffed.
More specialist help required I.e cutting toenails (has been over 3 months) and teeth when required is drawn out.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of the care home, we are pleased to hear that you have had good experiences here. All of your comments are important to us and we will share your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from Mary D (Wife of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, a good experience so far. Staff need to be more friendlier and welcoming. Personal cleanliness could be improved. Male patients need to be shaved and mobility enhanced. Needs more interaction between staff and resident.

Reply from Jayne Duck, Customer Services Administrator at Stamford Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Ismi D (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for nearly two years, he is settled and looks happy.


The staff are always accommodating to our requests and take note of the situations that need addressing.

Reply from Jayne Duck, Customer Services Administrator at Stamford Care Home

Thank you for your review and kind words. I'm so pleased to hear that your farther is settled and happy in our care.

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Review from C S (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Dad I find this home very clean and tidy and the staff are always friendly. He always seems happy.

Reply from Jayne Duck, customer services administrator at Stamford Care Home

Thank you for your review and kind words. I'm so pleased to hear that your dad is happy in our care.

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Review from Jacqui G (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and inviting, the staff are caring, knowledgeable, respectful and aware of resident and family needs. I would like to thank all the staff who supported my dad and his family through a hard time. Our dad lost his fight to live with people who cared - our special thanks go out to one
member of staff who found time to explain how dad was on a daily basis.
Big thank you goes out to the staff of OAKWOOD WARD from his family.

Reply from Jayne Duck, Customer services administrator at Stamford Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is so nice to hear how well cared for your dad was while in our care.

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Review from Alice M (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, polite and respectful, which includes the managers, nurses carers, reception and caterers, however, the ratio of staff to residents needs to be increased.
The selection of food is balanced and varied, however, I would prefer water or milk for refreshment instead of juice daily.
The care home smells fresher than in the past, and the dining and living areas are clean, bright and homely. Overall, I am happy with the care provided for my husband.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important, We will discuss your feedback with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team.

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Review from C K (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walk into the care home I'm always greeted with a smile.
The office staff will always answer any questions and will point me in another direction if need be.
All the carers are very courteous and polite. The caring is always the same whether they are busy or what.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Stamford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.498 for Stamford Care Home is calculated as follows: ( (129 Excellents x 5) + (97 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 237 Ratings = 4.498

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stamford Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Stamford is aurpose-built home that has been carefully designed to support residents with a wide range of care needs. That includes nursing care for those living with dementia, as well as support for people with a physical or learning disability.

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Awards / Recognitions (7)

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