Stamford Care Home

21 Watermill Lane, Edmonton, London N18 1SH
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9.5 71 Reviews
  • Stamford Care Home, London
At Stamford, the team are trained in nursing and residential care, dementia care, palliative, post operative convalescence and respite care. They are also experienced in tailoring support for adults with challenging behaviour, including for younger adults with a physical disability. Advanced bookings are available.

Spacious bedrooms and living areas are ideal for residents with a disability, en-suite and decorated to achieve a relaxing atmosphere. There are call systems and TV points in bedrooms which clients are welcome to personalise.

Diet is assessed shortly after arrival and meals are made from freshly-sourced produce. There are hot and cold alternatives available and a choice of dining with other residents or in the privacy of bedrooms.

There is a real sense of community at Stamford. Games, reminiscence sessions and trips to the parks are included in a varied activities programme, with the home committed to supporting personal interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Stamford Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joyce Chisanga (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)

Visiting

  • We’re next to the North Middlesex University Hospital and less than a mile walk from Silver Street Station, with services running from Central London, Enfield Town and Cheshunt.

Parking

  • On-site parking available.

Stamford Care Home Reviews (71)

Total of 71, showing 61-71
9.5

Stamford Care Home has a Review Score of 9.5 (9.477) out of 10, based on 22 reviews in the last 2 years. Over all time Stamford Care Home has 71 reviews.

Overall Experience

  • 43
  • 25
  • 3
  • 0
  • 0

Date Published

71
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Review from Alice M (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, polite and respectful, which includes the managers, nurses carers, reception and caterers, however, the ratio of staff to residents needs to be increased.
The selection of food is balanced and varied, however, I would prefer water or milk for refreshment instead of juice daily.
The care home smells fresher than in the past, and the dining and living areas are clean, bright and homely. Overall, I am happy with the care provided for my husband.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important, We will discuss your feedback with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team.

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Review from C K (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walk into the care home I'm always greeted with a smile.
The office staff will always answer any questions and will point me in another direction if need be.
All the carers are very courteous and polite. The caring is always the same whether they are busy or what.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Connie D (Sister of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister received excellent care and was very happy in Stamford Care Home. Thank you so much.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about the service your sister received and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Rosemary D (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved here from another home in February last year. She is much happier here "so much to do", she said. Stamford Care Home is a vast improvement on the previous home in my opinion. The staff are cheerful and welcoming when I visit, but everyone is most kind. Very good facilities well kept
and very clean. Reception staff are very knowledgeable and understandable when discussing various points. All in all, a very well run care home. Many thanks.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that your mother is happy at the home, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Alice C (Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a pleasant trip to Enfield Town with the activities team.
It's comfortable and staff are good.

Reply from Emily Wilson, Customer Service Administrator at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Maria P (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, office and nursing are very helpful, efficient and friendly.

Reply from Emily Wilson, Customer Service Administrator at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alan P (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and are helpful and constructive and considering the work they have to do, they always have a cheery smile for all.
One doesn't find many care homes with such a relaxed and helpful staff.
The care is excellent and the food likewise.
All in all an excellent facility.

Reply from Jamie Barrett, National Development Manager at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from I D (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come I always see staff happy, smiley and always willing to help.

Reply from Jamie, National Development Manager at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Facilities

Care / Support

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Treated with Dignity

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Review from Audrey W (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely, welcoming, food more than good. All rooms have a television. Staff are wonderful.

Reply from Jamie, National Development Manager at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Facilities

Care / Support

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Treated with Dignity

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Review from Sharon L (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Stamford my worries have decreased 100%. I have seen my mum become the person she once was; happy, bubbly, smiling, content and socialising. When my mum's happy, I'm happy.
Stamford have been amazing, supportive, helpful, kind, caring and always there to assist my mum and family.
The care mum gets here is amazing. Without them, life would have been awful. They have saved my sanity, taken away my stress and made mum happy.

Reply from Jamie, National Development Manager at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Facilities

Care / Support

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Treated with Dignity

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Review from M C (Sister of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Stamford is a very caring nursing home but I wish that more stimulation could be provided for the residents. They do offer some sessions but in my view, there should be many more. For example, music is very popular and there should be sessions at least twice if not 3 times a week.

Reply from Rose Pickering, Customer Service Administrator at Stamford Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Stamford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.477 for Stamford Care Home is calculated as follows: ( (140 Excellents x 5) + (104 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 260 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stamford Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Stamford is aurpose-built home that has been carefully designed to support residents with a wide range of care needs. That includes nursing care for those living with dementia, as well as support for people with a physical or learning disability.

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