Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 140 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1650
  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1650 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Purley Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Georgina Gamble (Interim General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (20)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (18)

Visiting

  • Welcome visitors and well behaved pets at all times.

Parking

  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)

Purley Gardens Care Home - Avery Collection Reviews (140)

9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years.
Over all time Purley Gardens Care Home - Avery Collection has 140 reviews.

Overall Experience
  • 116
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Date Published
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Reviewer Connection to Purley Gardens Care Home - Avery Collection
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Total of 140, showing 121-140
Review from D M (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear mum was a resident for ten months and all our family are very grateful to the staff for the excellent care that Mum received every day. The Sunrise has excellent facilities and offers a wide range of activities, as well as excellent meals and menu choices. We would like to thank all the staff
for their kindness, hard work, dedication and professionalism. Mum received wonderful help in a very caring environment.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

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Review from Dinah E (Respite Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the most pleasant and amazing time of my life here.
Everybody, and I mean everybody, has been so very, very friendly and willing to accept me into their company.
Everywhere is spotless and the care is second to none.
If ever I have to come into a home, later on, there is only one place
I will come to, here at Sunrise without a doubt.
Thank you all for being such a brilliant find.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

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  • Treated with Dignity
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Review from K G (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Sunrise are lovely and very friendly. They desperately need more carers as they are short staffed. Some of the carers are more efficient that others, sometimes my mother has to wait a long time for a carer in the morning so is quite late for breakfast.
The dining room food is very erratic,
sometimes its good and other times it awful and not edible. One of the chefs needs more training.
The neck alarms are not much good when used and nobody comes.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I'll be passing your feedback on to the rest of the team.
The Sunrise of Purley Team

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  • Treated with Dignity
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Review from Gill B (Cousin of Resident) published on 9 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Director of Community Relations was extremely professional and very informative. It was because of her that I made the decision to place my cousin in Sunrise. She is a credit to your company. My cousin is very happy with Sunrise.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne Z (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our biggest concern is that the management does not respond quickly enough to our emails regarding our concerns in regard to our mother and we always have to chase them on several occasions.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Purley Team

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  • Treated with Dignity
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Review from Howard W (Son of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Sunrise of Purley since mid-December 2016 and we are all very pleased. She is still having difficulty settling in but we are confident that they are doing all they can to help. She is very independent.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Safety / Security
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Review from G G (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since May 2016 and she has been totally looked after and cared for. The building and facilities are excellent and the staff are very professional, very caring and genuinely have the interests of each resident at heart.


From the reception staff to all who interact with

you, to the nurses and cleaners, the staff that do personal care (nail care and hair), the catering staff and also the laundry lady. They are all just wonderful and I hope our children will put us at Sunrise Purley when we are old.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved here last year and has settled very well. She has a nice room and was able to bring all her own furniture, pictures etc so that it feels familiar. She has Alzheimer's but is able to live normally here, as all the daily chores are done for her. She enjoys socialising in the Bistro with
her friends and loves going out on the minibus for trips. The driver is so friendly and caring to the residents, and takes them to different places for coffee at least twice a week.The family can visit at any time and even have meals with her if they want to. The food is excellent and a lot of activities are organised for those who want it. My mum has her hair done every week and her nails too if she wants (extra cost). I have found the staff, in general, to be helpful and caring, and we haven't had any reason to complain. I viewed a couple of other homes before choosing this one and as my mum seems very happy here, I know it was the right choice.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan H (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very happy here. The activities provided are great and there is always something to do. I really enjoy the food and my family are able to join me for lunch or dinner. The staff are kind and caring, I don't worry about a thing. My room is very nice and I have a view of the garden. The housekeepers
keep everything spotless. I have lived here for nearly 2 years now and I am very happy.
Reply from Marketing Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael & Pat B (Resident) published on 14 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very unsure that Sunrise of Purley was going to be better than being at home, but we couldn't have been more wrong! We have such fun every day and really enjoy living here, We have everything we need and more. We have made lots of friends and spend a lot of our day in the coffee shop chatting
and eating too much!
Amazing personalised service, the chef met with us and asked if there was anything, in particular, we would like to eat, we love Lamb shanks. Less than 24 hours later he came to our suite to inform us that lamb shank was on the menu for that day's lunch. I would recommend this home to anyone, truly is 6*. I and My wife are so happy.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Peter S (Nephew of Resident) published on 16 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise of Purley is a high-quality care home. The facilities and services are first class, but more important is the training and professionalism of all the staff ... from the leadership through to the reception and care staff, catering and cleaning crew.


It is clear the home takes the health and

wellbeing of all its residents very seriously, creating a secure, informal and friendly environment for all.


We found the attitude of Sunrise extremely helpful whilst we were deciding on which care home might be appropriate for our elderly Aunt. We decided to have a 'trial' period for respite care to see if our Aunt would benefit and be happy with the care and community this home provides. The senior managers were helpful in 'on boarding' her to make her feel welcome, and kept us fully informed through the trial period. Our Aunt had no hesitation in deciding to become a permanent resident.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Josephine J (Friend of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm pleased that my friend is staying here, all carers seemed really nice and helpful. The dining area is very pleasant and a good choice of food and drinks. Lots of activities and entertainment, there's a nice place to sit and have a coffee for visitors. Overall a nice place.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Helen R (Cousin of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sunrise of Purley have supported me brilliantly from the first distressing dilemma I had of finding immediate respite/palliative care for my cousin who was elderly and suffering from terminal cancer. The deputy manager and all the care/nursing staff were so kind and supportive of my cousin's every need
and were consistently compassionate towards me throughout such a sad and stressful experience. Truly, I cannot recommend Sunrise of Purley enough as they could not have been a more comfortable and caring home for my cousin.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Huw J (Son of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sunrise has been excellent in the care for our mother. Mum has dementia and all staff have helped her settle following the recent death of our father. Mum regards everyone at Sunrise friends, she feels reassured and no longer suffers from stress; all her meals are prepared, her washing and ironing done,
no worry about cleaning or day-to-day chores. Sunrise a very caring home.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kaye Q (Daughter of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here in the Reminiscence unit since May. My mother is very happy here and regards it as her home now. We particularly like the fact that the staff make me welcome at meal times. I can share a meal with my mother as we have always done.
Shortly after my mother arrived
at Sunrise two cats Bob and Stan also arrived. They were a great addition to the Reminiscence family, and they gave my mother a lot of pleasure. Sadly they have now left Sunrise - I am not sure why.
Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Karl S (Son of Resident) published on 4 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in this care home for approximately 8 weeks now and I can honestly say that he couldn't be in better hands.


The staff are both caring and attentive and have treated Dad with extreme dignity throughout.


My father's care is under constant review and his every need is met on request.


I

would have no hesitation in recommending this home.
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Review from R S (Daughter of Resident) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy in Sunrise of Purley. The staff are very kind and her room is very nice always kept clean, her washing done regularly. She has reached a 100 years and the home made a great day for her on her birthday. The management are always available to listen to any problems. He daily needs
are looked after. However it is very expensive approx £1500 a week considering she needs very little nursing care, is able to move around on her own, only needs assistance dressing and undressing. The downside of Sunrise of Purley is the great turn-over of staff, agency staff that appear to have no training!! and the fact that we as a family have to regularly chase the nursing staff for medications and ointments.
Reply from UK Marketing, Marketing Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

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  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Value for Money
Review from Alison S (Daughter of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, carers, nurses, dining room, admin and cleaners were caring, patient, polite and very respectful of the residents dignity and wishes . I witnessed dining staff treating dementia residents with love, patience and respect. The activities are plentiful with something to suit all tastes every
day. The surroundings are beautiful and very well maintained. All the residents were treated as individuals with individual needs. The whole place has a welcoming and care atmosphere. The food is restaurant quality with good choices. I would recommend Sunrise whole heartedly.
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Review from Brian L (Friend of Resident) published on 12 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
A close friend of 40 years standing was taken into Mayday in September 2015.


He could no longer take care of himself and I was absolutely amazed when I visited Sunrise at Purley. I can only describe it as a five star hotel which was hosting a convention of very engaged over sixties.


A charming

young lady showed us the type of accommodation my friend could expect and liaised with Mayday to bring him to Purley when he no longer needed a hospital bed.


On his first evening I joined him and another friend who is resident in Sunrise for a very acceptable evening meal accompanied by some equally tempting wine. My friend and I dined out nearly every week and, for us, it was another convivial evening.


My friend became quite animated and the next day I discovered that he had attended breakfast, lunch and dinner at the communal, waitress served, tables. The following day I discovered that he had attended a 'tea dance' although he confessed that he did not dance. (I also discovered that he had had his hair cut and his nails manicured in-house for the occasion).


In the background my friend had some pretty unfortunate medical problems and the attention he received from his nursing staff and his carers was beyond criticism.


His room was homely and although his bed looked like a perfectly normal bed it had all the controls of a full hospital bed.


The entire facility and the staff were welcoming - to the extent that my wife has asked me to send her there if she ever has a problem.


All told a very good experience.

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Review from Genevieve H (Daughter of Resident) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident for 6 months and in that time, she has become much more stable and I have noticed such an massive difference in her general mood and health. Sunrise are fantastic, especially the lady who organises lovely activities. My Mum has a better social life than me! The staff are caring
and understanding. I have no hesitation in recommending them as they understand Dementia and the care they provide is individually tailored to my Mum and what she enjoys. The food is fantastic and her bedroom is always spotless.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (315 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 379 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”

Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.

Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.

Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.

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