Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 140 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1650
  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1650 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Purley Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Georgina Gamble (Interim General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (20)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (18)

Visiting

  • Welcome visitors and well behaved pets at all times.

Parking

  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)

Purley Gardens Care Home - Avery Collection Reviews (140)

9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years.
Over all time Purley Gardens Care Home - Avery Collection has 140 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Purley Gardens Care Home - Avery Collection
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Total of 140, showing 1-20
Review from Graham P (Son-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has settled in very well and she is flourishing at Purley Gardens. The care she receives is of a very high standard. I am full of admiration for the dedication, kindness and professionalism of the staff members. They are always cheerful and helpful. 5 stars from me!
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Review from A M (Son-in-law of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law needed 24 hour support and I looked at several homes. Purley Gardens felt like the place where he would be most comfortable and so it transpired once the move was completed. The staff were very friendly and caring. My only regret was that I wasn't able to move him there sooner.
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Review from Farah E (Niece of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been attentive and always kind with present and potential future needs always considered. Communication has been good with any wrinkles ironed out quickly. Staff have been kind and attentive following my relative passing away. I am so pleased he was able to spend his final months in this
beautiful place.
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Review from Bernard J (Son-in-law of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I visited my father in law yesterday and at one stage he rang for assistance to help him to the toilet. Someone came after a few minutes and advised him that help was on the way. After twenty five minutes my wife went outside to get help which was shortly given. This is certainly not the first time
and I have seen some people wait for up to 40 mins for help to the toilet. Surely this is totally unacceptable. The table and chairs have been removed from a lovely spot in the area where the managers office is where the residents can look out to the flowers etc. This was brought to the attention of two managers and staff and we have fobbed of with various excuses.
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Review from Alan G (Husband of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the care etc very good for which we are very happy.
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Review from P C (Husband of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is unable to walk or help herself, so is of high maintenance, the nursing staff look after her daily caring for all her needs, nothing is off to much trouble for them. We found all staff, whether catering nursing, management etc are all first class. The home is beautifully clean, with nice feel.
I would have no hesitation in recommending Purley Gardens to anybody who is need of care either for short or long stay.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind review - we are so pleased that your wife has settled in so well and has become a lovely part of our community. Our teams will really appreciate the positive feedback - thank you!

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Review from M L (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Purley Gardens initially for four weeks respite care. It was decided that after that stay it would be advisable for him to become a permanent resident as I was unable to give him the care at home that he received in Purley Gardens.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review. It has been a pleasure welcoming you both to our community and we are so pleased that your husband has settled in so well.

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Review from S P (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had a short respite stay at Purley Gardens following a period in hospital. The care provided by all the staff at Purley Gardens was excellent and the improvement in my mother's overall health and well being was clear to see. I had peace of mind knowing that my mother was safe and was receiving
all the care that she needed. Thank you Purley Gardens.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your positive review - we are so pleased that your Mum benefited from her respite stay with us.

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Review from Juliet R (Niece of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was very well looked after in her final years and days by staff who were very caring and kind. I always had peace of mind that she was in safe hands. The staff always kept me updated on everything that was happening.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your lovely review. We are so pleased to have been a positive force for your aunt in her final years.

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Review from Guy S (Resident) assisted by family/friend published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel I have been well cared for and looked after. They have got me from bed bound to walking carefully and regularly social independence.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

What a lovely review - the team will be delighted and thank you for taking the time to share your thoughts.

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Review from James A (Ex Family Member) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has the 'wow factor', the staff are amazing, my ex-wife has settled in so well and her condition has improved. The family hope that you are pleased too.
We wish you all a happy New Year and the home prospers, as it deserves to.
Again, a big thank you to all the staff.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your wonderful review - we will ensure we share this with the team!

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Review from C S (Daughter of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's first stay and for respite.
All staff very welcoming to both Mum and family, whenever you visited. Communal areas are bright, room just decorated, spotlessly clean. The staff are very caring, nothing is too much trouble. Food very nice but not to Mum's liking, who is very fussy and a traditionalist.
Good range of activities, was even taken out in the minibus. Mum would never choose to go to a nursing home but on leaving she said she would be happy to go back when necessary.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review - we are so pleased your mum enjoyed her stay with us. We look forward to welcoming her back again!

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Review from M B (Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staying 10 years must be self-explanatory.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely review - as you know, we love having you with us too!

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Review from J B (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Purley Gardens from hospital after a spell in a ward, due to her dementia progressed.
The staff at Purley Gardens were very welcoming and kind and very patient with Mum. She has settled and has made friends. She enjoys the garden and walking her little dog.
Kindness and compassion
are the key! Well done everyone at Purley Gardens.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind review - we are so pleased to hear your feedback and that Mum has settled in so well with us.

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Review from A S (Respite Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Leaving hospital after major surgery (of 23 days) was very happy with the secure "upmarket" atmosphere of Purley Gardens. At first, I needed the security and privacy of my new room, but as I improved I really enjoyed the spacious dining room with the dedicated service of the staff serving the meals.
I was also impressed by how everyone was greeted by name and with a smile. Really refreshing! Very sorry to leave to return to my own home but I know where I would go to relax now!
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

We really enjoyed having you with us and are so pleased you are doing well back at home now. Do pop in for a cuppa anytime! Warm wishes.

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Review from M S (Husband of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received a post-operation (22 days in hospital) in Purley Gardens Home.
The care and attention she received was excellent and put her back on her feet. She ate well, regained confidence, and was well cared for.
The facilities are excellent and equal the staff!
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

We are delighted to hear that your lovely wife enjoyed her stay and felt that it helped her recuperate and recover. We thoroughly enjoyed getting to know her and the family and are here for you if ever needed again. Wishing you both all the best.

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Review from Colin C (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a lovely respite stay at Purley Gardens, where everyone was welcoming, friendly, helpful and caring. The newly refurbished accommodation was clean, bright and tidy. The food was excellent and with plenty of choice for all meals of the day.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely review, Colin. Your mum was a delight and we enjoyed having her with us and look forward to seeing her again.

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Review from M C (Friend of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I make weekly visits to my friend, who has resided with you for approximately two years. Whenever I and my husband visit we are impressed by the friendly feel of the place, it is like entering a very nice hotel! Our friend is well cared for and happy, I often feel that I'd like to move in myself! The
dining room always looks so attractive and I gather that the food is excellent.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

What a lovely review! Thank you so much for sharing your positive experience and we will certainly pass this on to our teams. Kind regards.

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Review from Jane A (Wife of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled well into Purley Gardens and is very well cared for. The staff are lovely and cope really well when my husband is being very difficult. We recently celebrated his 89th Birthday at Purley Gardens. We had the use of a private lounge and spent happy hours celebrating. The Purley
Gardens kitchen baked him a beautiful red velvet cake.
Daisy, our dog, is made welcome and many of the residents are pleased to interact with her.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely feedback - the team will really appreciate hearing this and we are so pleased that your husband has settled in so well.

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Review from S A (Son of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum entered the home's care in September 2016. generally speaking, we were very happy with the care and support she received.
However, there did seem to be a marked drop off during the repeated ownership/management changeovers. Nothing specific but a marked decrease in continuity was noticed by the
family.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review - we really appreciate your feedback and have noted your comments regarding consistency in our service delivery over the past few months. Thank you for entrusting your lovely Mum to us - we miss her and wish you and her family our very best wishes.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (315 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 379 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”

Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.

Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.

Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.

Frequently Asked Questions about Purley Gardens Care Home - Avery Collection

What types of Care is Purley Gardens Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Purley Gardens Care Home - Avery Collection have?

There are 79 Single Rooms and 20 Couples/Companion Rooms.

What are the Facilities & Services at Purley Gardens Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Purley Gardens Care Home - Avery Collection to the centre of Purley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Purley Gardens Care Home - Avery Collection to verify any information. View our terms and conditions. Purley Gardens Care Home - Avery Collection has an Enhanced Service - more info.