Sunrise of Purley, Purley, London
Sunrise of Purley, Purley, London
Sunrise of Purley, Purley, London

Sunrise of Purley offers high-quality personalised dementia care, assisted living services and residential care in the Surrey area. Their beautiful community is set among peaceful, landscaped gardens, and offers excellent transport links to London, the south coast and the M25. Residents and their families can also enjoy the many shops and amenities nearby.

Group: Sunrise Senior Living

Person in charge: Jacqui Ritchie (General Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 119 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 79

Shared Rooms: 20

Rooms with ensuite WC: 99

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Purley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Sunrise of Purley has a Review Score of 9.4 (9.368)

The Review Score of 9.4 (maximum of 10) for Sunrise of Purley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Sunrise of Purley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Sunrise of Purley is calculated as follows: ( (217 Excellents x 5) + (106 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 360 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.882 Points relating to the number of positive Reviews for Sunrise of Purley is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.8 positive Reviews (119 registered maximum number of service users ÷ 5). 21 Reviews ÷ 23.8 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Purley?

  • Extremely LIKELY
    22
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Purley

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    9
  • Cousin of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Without respite care, my stepmother would have died at home.
Sunrise have managed her pain, treated her bed sores, cared 24/7 and restored her.
She has a healthy appetite, smiles and wants to stay permanently (which she is).

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Purley responded to this review on 07 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

My parents have been residents for about 6 months and my father recently died. I cannot fault the end of life care that he received, or the care Sunrise showed to the rest of our family during a difficult time.

How likely would you be to recommend Sunrise of Purley? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Lewis Sluman, Digital Marketing Executive at Sunrise of Purley responded to this review on 04 Oct 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Purley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

My mother is fairly new to Sunrise of Purley, but the move has been very good. The staff are all very friendly and helpful. The care provided is exactly what my mother needs

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Purley responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

The care provided is excellent. More effort should be given to some residents to encourage them to take part in the activities as otherwise they just don't and sleep. Some need to be lead. More outings should be arranged.

How likely would you be to recommend Sunrise of Purley? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Lewis Sluman, Digital Marketing Executive at Sunrise of Purley responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Purley Team

The nursing home needs more staff.
I go to visit my aunt every Sunday and every time she needs a carer/staff member (she is in a wheelchair), she is waiting too long.

How likely would you be to recommend Sunrise of Purley? Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Lewis Sluman, Digital Marketing Executive at Sunrise of Purley responded to this review on 07 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Purley Team

My parents have been in Sunrise of Purley for 8 months. They are now much happier than previously when sitting at home watching tv all day. My dad said he'd only move out of the family home if his lifestyle could be improved. His decision was easy when he visited Sunrise of Purley. The care staff are excellent.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lewis Sluman, Digital Marketing Executive at Sunrise of Purley responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.

My dear mum was a resident for ten months and all our family are very grateful to the staff for the excellent care that Mum received every day. The Sunrise has excellent facilities and offers a wide range of activities, as well as excellent meals and menu choices. We would like to thank all the staff for their kindness, hard work, dedication and professionalism. Mum received wonderful help in a very caring environment.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

I have had the most pleasant and amazing time of my life here.
Everybody, and I mean everybody, has been so very, very friendly and willing to accept me into their company.
Everywhere is spotless and the care is second to none.
If ever I have to come into a home, later on, there is only one place I will come to, here at Sunrise without a doubt.
Thank you all for being such a brilliant find.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

The staff at Sunrise are lovely and very friendly. They desperately need more carers as they are short staffed. Some of the carers are more efficient that others, sometimes my mother has to wait a long time for a carer in the morning so is quite late for breakfast.
The dining room food is very erratic, sometimes its good and other times it awful and not edible. One of the chefs needs more training.
The neck alarms are not much good when used and nobody comes.

How likely would you be to recommend Sunrise of Purley? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Very Poor

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 26 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I'll be passing your feedback on to the rest of the team.
The Sunrise of Purley Team

This is a caring and efficient organisation and I am reassured that my relative is in the best hands.
When we realised my aunt needed care I looked at several homes and Sunrise of Purley seemed the best choice for her as it provides ongoing nursing care if needed. We were treated with sensitivity and what seemed like a genuine interest in the well-being of my aunt.
Since she has been there, her health has improved and her demeanour is more positive. There are lots of activities to engage with (or not if the mood doesn't take!) and the food is delicious. We were concerned that a maiden aunt who had lived alone for so long would take a long time to settle. The staff put our minds at rest and did all they could to make the transition as easy as possible.
We are delighted with the care home and wouldn't hesitate to recommend it.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

The Director of Community Relations was extremely professional and very informative. It was because of her that I made the decision to place my cousin in Sunrise. She is a credit to your company. My cousin is very happy with Sunrise.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

The staff at Sunrise Purley are lovely. They really look after and care for my mum, who has been there for about 5 years now.

This is the best place she could be.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Our biggest concern is that the management does not respond quickly enough to our emails regarding our concerns in regard to our mother and we always have to chase them on several occasions.

How likely would you be to recommend Sunrise of Purley? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 28 Apr 2017:

Thank you for taking the time to review Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Purley Team

General quality of home good but lots of detail could be improved; Garden is a mess; decoration is patchy; room not cleaned every day and relatives have to do this. Staff generally friendly and helpful. Care plans never updated.

How likely would you be to recommend Sunrise of Purley? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 28 Apr 2017:

Thank you for taking the time to review Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Purley Team

My mother has been at Sunrise of Purley since mid-December 2016 and we are all very pleased. She is still having difficulty settling in but we are confident that they are doing all they can to help. She is very independent.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

My mum has been a resident since May 2016 and she has been totally looked after and cared for. The building and facilities are excellent and the staff are very professional, very caring and genuinely have the interests of each resident at heart.

From the reception staff to all who interact with you, to the nurses and cleaners, the staff that do personal care (nail care and hair), the catering staff and also the laundry lady. They are all just wonderful and I hope our children will put us at Sunrise Purley when we are old.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

My mother moved here last year and has settled very well. She has a nice room and was able to bring all her own furniture, pictures etc so that it feels familiar. She has Alzheimer's but is able to live normally here, as all the daily chores are done for her. She enjoys socialising in the Bistro with her friends and loves going out on the minibus for trips. The driver is so friendly and caring to the residents, and takes them to different places for coffee at least twice a week.The family can visit at any time and even have meals with her if they want to. The food is excellent and a lot of activities are organised for those who want it. My mum has her hair done every week and her nails too if she wants (extra cost). I have found the staff, in general, to be helpful and caring, and we haven't had any reason to complain. I viewed a couple of other homes before choosing this one and as my mum seems very happy here, I know it was the right choice.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

I feel very happy here. The activities provided are great and there is always something to do. I really enjoy the food and my family are able to join me for lunch or dinner. The staff are kind and caring, I don't worry about a thing. My room is very nice and I have a view of the garden. The housekeepers keep everything spotless. I have lived here for nearly 2 years now and I am very happy.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing Manager at Sunrise of Purley responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

We were very unsure that Sunrise of Purley was going to be better than being at home, but we couldn't have been more wrong! We have such fun every day and really enjoy living here, We have everything we need and more. We have made lots of friends and spend a lot of our day in the coffee shop chatting and eating too much!
Amazing personalised service, the chef met with us and asked if there was anything, in particular, we would like to eat, we love Lamb shanks. Less than 24 hours later he came to our suite to inform us that lamb shank was on the menu for that day's lunch. I would recommend this home to anyone, truly is 6*. I and My wife are so happy.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Sunrise of Purley is a high-quality care home. The facilities and services are first class, but more important is the training and professionalism of all the staff ... from the leadership through to the reception and care staff, catering and cleaning crew.

It is clear the home takes the health and wellbeing of all its residents very seriously, creating a secure, informal and friendly environment for all.

We found the attitude of Sunrise extremely helpful whilst we were deciding on which care home might be appropriate for our elderly Aunt. We decided to have a 'trial' period for respite care to see if our Aunt would benefit and be happy with the care and community this home provides. The senior managers were helpful in 'on boarding' her to make her feel welcome, and kept us fully informed through the trial period. Our Aunt had no hesitation in deciding to become a permanent resident.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

I'm pleased that my friend is staying here, all carers seemed really nice and helpful. The dining area is very pleasant and a good choice of food and drinks. Lots of activities and entertainment, there's a nice place to sit and have a coffee for visitors. Overall a nice place.

How likely would you be to recommend Sunrise of Purley? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Sunrise of Purley have supported me brilliantly from the first distressing dilemma I had of finding immediate respite/palliative care for my cousin who was elderly and suffering from terminal cancer. The deputy manager and all the care/nursing staff were so kind and supportive of my cousin's every need and were consistently compassionate towards me throughout such a sad and stressful experience. Truly, I cannot recommend Sunrise of Purley enough as they could not have been a more comfortable and caring home for my cousin.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Sunrise has been excellent in the care for our mother. Mum has dementia and all staff have helped her settle following the recent death of our father. Mum regards everyone at Sunrise friends, she feels reassured and no longer suffers from stress; all her meals are prepared, her washing and ironing done, no worry about cleaning or day-to-day chores. Sunrise a very caring home.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

My mother has been a resident here in the Reminiscence unit since May. My mother is very happy here and regards it as her home now. We particularly like the fact that the staff make me welcome at meal times. I can share a meal with my mother as we have always done.
Shortly after my mother arrived at Sunrise two cats Bob and Stan also arrived. They were a great addition to the Reminiscence family, and they gave my mother a lot of pleasure. Sadly they have now left Sunrise - I am not sure why.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Purley responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.

My parents have been in Sunrise of Purley now for 7 1/2 years. Would have to say in general the home is exceptionally good. The staff employed are wonderful and caring it's a vocation/passion for them. Activities provided are very good and varied and much thought goes into the process. The food in the restaurant is exceptional and they have wonderful long-serving chef's and first class management.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been in this care home for approximately 8 weeks now and I can honestly say that he couldn't be in better hands.

The staff are both caring and attentive and have treated Dad with extreme dignity throughout.

My father's care is under constant review and his every need is met on request.

I would have no hesitation in recommending this home.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is very happy in Sunrise of Purley. The staff are very kind and her room is very nice always kept clean, her washing done regularly. She has reached a 100 years and the home made a great day for her on her birthday. The management are always available to listen to any problems. He daily needs are looked after. However it is very expensive approx £1500 a week considering she needs very little nursing care, is able to move around on her own, only needs assistance dressing and undressing. The downside of Sunrise of Purley is the great turn-over of staff, agency staff that appear to have no training!! and the fact that we as a family have to regularly chase the nursing staff for medications and ointments.

How likely would you be to recommend Sunrise of Purley? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Manager at Sunrise of Purley responded to this review on 12 Apr 2016:

Thank you for taking the time to review Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

All the staff, carers, nurses, dining room, admin and cleaners were caring, patient, polite and very respectful of the residents dignity and wishes . I witnessed dining staff treating dementia residents with love, patience and respect. The activities are plentiful with something to suit all tastes every day. The surroundings are beautiful and very well maintained. All the residents were treated as individuals with individual needs. The whole place has a welcoming and care atmosphere. The food is restaurant quality with good choices. I would recommend Sunrise whole heartedly.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

A close friend of 40 years standing was taken into Mayday in September 2015.

He could no longer take care of himself and I was absolutely amazed when I visited Sunrise at Purley. I can only describe it as a five star hotel which was hosting a convention of very engaged over sixties.

A charming young lady showed us the type of accommodation my friend could expect and liaised with Mayday to bring him to Purley when he no longer needed a hospital bed.

On his first evening I joined him and another friend who is resident in Sunrise for a very acceptable evening meal accompanied by some equally tempting wine. My friend and I dined out nearly every week and, for us, it was another convivial evening.

My friend became quite animated and the next day I discovered that he had attended breakfast, lunch and dinner at the communal, waitress served, tables. The following day I discovered that he had attended a 'tea dance' although he confessed that he did not dance. (I also discovered that he had had his hair cut and his nails manicured in-house for the occasion).

In the background my friend had some pretty unfortunate medical problems and the attention he received from his nursing staff and his carers was beyond criticism.

His room was homely and although his bed looked like a perfectly normal bed it had all the controls of a full hospital bed.

The entire facility and the staff were welcoming - to the extent that my wife has asked me to send her there if she ever has a problem.

All told a very good experience.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been a resident for 6 months and in that time, she has become much more stable and I have noticed such an massive difference in her general mood and health. Sunrise are fantastic, especially the lady who organises lovely activities. My Mum has a better social life than me! The staff are caring and understanding. I have no hesitation in recommending them as they understand Dementia and the care they provide is individually tailored to my Mum and what she enjoys. The food is fantastic and her bedroom is always spotless.

How likely would you be to recommend Sunrise of Purley? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Poor

Submit a Review for Sunrise of Purley

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Dee

Dee Lall

Job Title: Deputy Manager

Description:

“I am a qualified Nurse with over 30 years experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”

Janel

Janel Noe Pagulayan

Job Title: Assisted Living Coordinator

Joined: 2014

Description:

Since qualifying as a Registered Nurse over 25 years ago. I have worked in Middle East, Canada as well as my home country mainly in medical surgical intensive care. On coming to the UK I worked again in intensive care in the NHS before moving to management of elderly care. Sunrise allows me to throw my whole passion and experience into assisting a whole community to live productive lives. High clinical standards, which I enjoy maintaining and improving, are expected. In addition I take a great pride in providing hospitality which is key to my role. I feel able to use my full range of skills in Purley and hope to develop many more.

Lindsay

Lindsay Massey

Job Title: Activities and Volunteers Co-ordinator

Joined: 2010

Description:

I have worked for Sunrise since 2010 and have performed a wide variety of roles within the community. Now, as Activities & Volunteers Coordinator I have so many different things I want to bring to our residents: a Choir, book club, theatre trips, joining the National Trust, a gardening group (with our flower beds being raised) the list is endless. My hobbies are gardening, walking my dog, playing golf, reading and holidays. My family and I have recently purchased a project caravan, which has been a dream for some years. I might even start reading tea leaves!

Tammy

Tammy Symonds

Job Title: Reminiscence Coordinator

Joined: 2005

Description:

I have worked for Sunrise since 2005 across many roles. It is now my pleasure to head a team of care managers who provide quality dementia care within our Reminiscence Neighbourhood. We strive to make each and every day meaningful for our residents in a homely and lively environment

Jane

Jane MacVe

Job Title: Director of Community Relations

Description:

I spent 16 years working in the City for 3 major banks. During this time I had 3 children, all of whom are now grown up. Since joining Sunrise I feel that my family has grown ten fold, I love being around people and making a difference, long may it continue.

Sue

Sue Martin

Job Title: Director of Community Relations

Joined: 2013

Description:

I joined Sunrise in November 2013 and talk to potential residents and their families thinking about moving into Sunrise. I have a 27 year background in financial services advising residents on how to pay for care. It is a joy for me to see the positive difference moving into Sunrise can make to people’s lives and this in turn makes my job so rewarding.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Purley