Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 140 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1650
  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1650 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Purley Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Georgina Gamble (Interim General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (20)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (18)

Visiting

  • Welcome visitors and well behaved pets at all times.

Parking

  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)

Purley Gardens Care Home - Avery Collection Reviews (140)

9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years.
Over all time Purley Gardens Care Home - Avery Collection has 140 reviews.

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Reviewer Connection to Purley Gardens Care Home - Avery Collection
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Total of 140, showing 41-60
Review from S W (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my mother has received over nearly three years in this Signature home have been excellent. The programme of activities means there is always a source of interest and stimulation - it also encourages social interaction. The staff team at Signature are so very customer focused - always
listening to residents and finding ways to keep them happy. They also encourage friends and family to participate, and there is a real community spirit. Most staff go above and beyond in their work, and both my mother and I really appreciate their dedication - and sense of fun!
Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

The team at Signature at Purley would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from A J (Grandson of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has a fun time and was never sad there. Mu grandad loved the fish and chips on Fridays and loved the bowls on the carpet and gentleman club.
Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

We are happy to hear that your grandfather enjoys this aspect of our home, and your kind words will be passed on to the team. We are thrilled to hear that our activities are a stand-out factor for your grandfather; there's always something new to do too.

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Review from S H (Friend of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely friendly and old neighbour has had some bad news recently. Found out terminal cancer. After some looking around, she decided on Signature at Purley. And the best decision she ever made. Her room is beautiful, she enjoys a wide range of activities and nursing care is excellent.
Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

We are glad to hear that your neighbour's having a positive experience at Signature, and we're thankful for your kind comments.

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Review from Zoe V (Granddaughter of Resident) published on 2 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place. All the staff are amazing! Clean, modern and spacious. Good food. Very attentive. Thank you!
Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

That's wonderful to hear. Signature at Purley aims to stay attentive to their residents' needs for comfort and well-being.

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Review from I S (Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident of months, I arrived at Signature in a low state of health. Undergoing two weeks of investigations, an operation to put a feeding tube into my stomach. I had been diagnosed with terminal lung cancer and breast cancer. I was given a short time to live. With the care and kindness of the
staff at Signature and the hospital, I am stronger and able to cope with the palliative care treatment. Enjoy all the benefits of Signature, which is now my home.
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Review from T H (Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. The staff are very kind and helpful. The food is nice, and we have lots of things to do. At the moment, we have ducklings. Come here if you are lonely at home or not feeling well. All the staff will take care of you.
Reply from Grace Kinuthia, Admin at Purley Gardens Care Home - Avery Collection

We are so glad to hear about your positive experience with Signature and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Susan S (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Signature at Purley is a wonderful care home, and all the staff are absolutely excellent in every way - going above and beyond and always with a smile and a greeting. The facilities are amazing, and the dining room always looks so lovely with the white tablecloths and pretty serviettes in glasses. It
always looks hotel quality, which is quite something for a care home. The care and respect given to the residents are outstanding, and if there is any little niggle, it is dealt with promptly. The nurses there are so very caring and wonderful, and you really feel that they do care very, very much for their patients. Mum is really happy there, and we feel she could not be in a better place or looked after and cared for any better elsewhere. Thank you to everyone who works there - we know how hard you work!
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Review from C G (Son of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are amazing! They take time to be friends with my mother and deal and help with her needs efficiently and with a smile. My mother is very happy there - what more could I want!
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Review from K J (Daughter-in-law of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was in Purley for his end of life care. He was very well looked after with great dignity and compassion in a room surrounded by his personal possessions, which made it familiar to him. We were all made very welcome, and staff also made sure we were ok if upset. It is a beautiful care
home.
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Review from E M (Granddaughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at several other homes in the area, we chose this one as it was the best one we saw and felt like the right fit for my nan. We are now certain we made the right choice as she has settled in nicely and is well taken care of. The staff are lovely, and the food is good too; she even got a
personalised cake and a tea party for her birthday, which really made her day.
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Review from S M (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came straight to Signature at Purley from the hospital to be nearer her family towards the end. The whole moving in process handled by one lady was seamless - there were even little touches like flowers and her favourite chocolates to welcome her. The care she received was superb. Nothing was too
much trouble for the staff. As for the nurses, their kindness meant the world to my brother and I. She’d previously been at Purley with our Dad for respite, and we had no hesitation deciding where her final days should be. A great number of staff remembered her from her previous stay and went out of their way to come and say hello. Because of her frailty, she didn’t want to do any of the activities (which looked great), but another lady still went to see her for a chat. Sunrise at Purley is highly recommended.
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Review from Stuart P (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last year my father got very ill very quickly and moved into the home for what became end of life care. This was obviously a very difficult time for him and our family. The care and support we received from the carers, nurses, management and support team were phenomenal. They helped in so many ways.
The clinical services provided to my father were excellent, especially compared to the difficult stay he’d had in the hospital prior to moving in.
My family and I highly recommend Signature in Purley. A lovely place with lovely, very kind people.
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Review from Myrtle B (Respite Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Signature at Purley for respite care after having a hip replacement operation. The care and kindness shown to me were excellent, maintaining my dignity. They got me well again. The food is excellent, with big portions and a varied menu. I will certainly come again if I need to.
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Review from Rachel J (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the staff and all at Signature for looking after our father so well in his final weeks in palliative care. The staff and management were wonderful and couldn’t do enough for us in such a difficult time as a family. They took such care to get to know us and keep us updated and were
such support at such a difficult time. One lady was an amazing point of contact throughout in getting him admitted as soon as possible and always responding promptly to any questions or queries.
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Review from N D (Friend of Resident) published on 30 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good staff. Welcoming and friendly. Really great food! Lots of activities and themed weeks for all residents. The accommodation is clean and kept neat at all times.
Staff are really helpful and informative.
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Review from Jane F (Daughter of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well looked after, thank you to all the staff.
Very good facilities in her accommodation.
I am always met by friendly faces.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

The team here at Sunrise of Purley would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from L M (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good that activities have started again, but look forward to the assisted baking/cooking beginning. Congratulations on the last year with very few Covid cases. Sometimes find we go round in circles when asking for answers to particular concerns - we get there in the end.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team.

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Review from M G (Daughter-in-law of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and friendly carers, etc always very attentive. Reception staff always lovely. Mum mother-in-law is very happy at Sunrise of Purley.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Michael M (Son of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Sunrise of Purley for the past three years, and she has been very well looked after by the whole team. The care team under the direction of the wonderful assisted living coordinator do an extraordinary job with care and attention to my mother's needs. The activities
team are wonderfully creative and bring joy and happiness in everything they do. The food and beverage offer could be improved with more thought and attention to the quality of new ingredients purchased and dishes offered.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our team here at Sunrise of Purley are so grateful for your comments. Our activities coordinator and the team, work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Sue B (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived for four happy years at Sunrise - she was so, so well cared for. In the last few weeks of her life, Mum received outstanding end of life care.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Purley – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home, and this extended to family members and friends.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (315 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 379 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”

Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.

Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.

Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.

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