Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 140 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1650
  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1650 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Purley Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Georgina Gamble (Interim General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (20)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (18)

Visiting

  • Welcome visitors and well behaved pets at all times.

Parking

  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)

Purley Gardens Care Home - Avery Collection Reviews (140)

9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years.
Over all time Purley Gardens Care Home - Avery Collection has 140 reviews.

Overall Experience
  • 116
  • 21
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Date Published
  • 140
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  • 32
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Reviewer Connection to Purley Gardens Care Home - Avery Collection
  • 34
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  • 25
  • 10
  • 6
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Total of 140, showing 61-80
Review from Heather L (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and welcoming. They keep me updated by email as well.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from A S (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run, well-resoureced care home. Staffed with friendly, efficient and attentive staff.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Purley, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from J T (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from L B (Granddaughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited in Covid-19 times - excellent to see my grandmother for the first time since March. Temperature taken, sanitised, mask on, gloves on and forms filled out - very organised and a lovely visit. Thank you.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from A D (Friend of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home seems clean and the staff has been courteous.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Marion M (Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is OK.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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  • Treated with Dignity
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Review from Elizabeth F (Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are not only easy-going but also charming and helpful towards all visitors.
I have been here long enough to feel part of a family!
I have learned enough but also enough to develop. I would be very sad to leave them.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice place, like a hotel. Helpful staff. Do make a visit - you will be very pleased.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A T (Sister-in-law of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Coronavirus, it hasn't been possible to visit since March. All telephone calls made have been reassuring and I felt here that my sister-in-law was being well cared for. My visit today showed that more than adequate precautions were being taken to prevent any spread of this disease by allowing
outsiders back into the home.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Geraldine D (Cousin of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience was very good regarding the hygiene measures taken and information is given before I was allowed to visit my cousin. Staff were very friendly and welcoming. My concerns were regarding her move to a different room as some of her belongings are still missing. The staff are trying to locate
them. The room was clean and tidy.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian F (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During this difficult time in the midst of Covid-19, I have been very impressed with the care my mother has had. I have also been given access to talk to my mother on Facetime and on a landline, over the last 3 months. Provision was made for a walk past and wave last month carefully socially distancing,
with care and attention in order to keep their mental wellbeing. Well done all the staff in Sunrise Senior Living.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul T (Son of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review as being the son of a resident at Sunrise Purley. Although I am making this review mainly about the care home during the current Covid-19 crisis, it should also be known how happy my family is with the care our Mother is getting.
Under normal circumstances, it was always a
pleasure to go to see Mum either in her room or anywhere in the home or garden. Without a doubt, the place is beautiful and extremely well run by all of the staff.
On Monday 20th July having booked with a member of staff, I was for the first time able to go to visit Mum in person. Not wishing to "mess things up" I arrived early and was greeted cheerfully by a lady who directed me through a thorough sanitary procedure before allowing me to visit Mum, stressing the need still for Social Distancing.
I was able to see Mum properly for the first time since March, and it was wonderful. Mum is 101 years old, and couldn't be in better hands. To all the staff, keep up the excellent work, and be safe.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tomas K (Son of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although it took my father some time to settle into his new environment (after nine years previously in a different home), he has now done so and seems very comfortable. Although he prefers to stay in his room he knows that whatever he needs is available.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Sunrise of Purley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well now.

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Review from Tony J (Grandson of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The residents are really well looked after and cared for. The staff took the time to address the needs of my resident in care. The activities that the team put on were very entertaining and, very obviously, well planned. I haven’t seen my relative look so happy and contented. Keep up the good work,
very impressed.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our activities team here at Sunrise of Purley have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Angie N (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
At the start of the Covid-19 pandemic, communication was clear and decisions were quickly made to ensure the safety of the community. As it became apparent that visits would be unsafe for some time, other options such as video calls, printing photos, letters and sharing videos were arranged. In accordance
with government guidelines, restrictions were gradually reduced. The staff were always helpful and some went out of their way to provide my mum with some normality in a very difficult situation.
Generally, due to distance, I can only see mum about once a month. Whenever I have visited she always has activities to do and good food to eat. She likes to point out that the staff are very kind and the place is ‘very clean’. More recently I have noticed an effort to provide chairs and sofas that can be cleaned more easily which is a positive change. Also, there seems to be a better system now for ensuring that mum wears her own clothes, glasses and her jewellery is safe.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Purley, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from David P (Friend of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff. They always greet you with a smile and have something cheerful to say. High standard of accommodation, attractive gardens and excellent dining and recreation facilities. Activities team top performers!
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our team here at Sunrise of Purley are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Liz G (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Sunrise Purley have been wonderful with my 93-year-old Mother. The care and service provided have always been amazing and I can't imagine my Mum being anywhere else. All throughout the COVID-19 pandemic, it is clear that all the staff have done a fantastic job of staying safe, keeping
the residents safe and maintaining exceptional care.
Thank you with all my heart to each and every member of staff.
Keep well and safe not only for the residents but for yourself and your families too. With best wishes.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally C (Friend of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very pleased with the level of service provided to residents. In particular, staff are very caring and treat residents with the respect and dignity they deserve.
The meal choices in the dining room are very good and residents needs are always met efficiently.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Purley we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I joined my husband for 2 weeks to help him settle in after being discharged after 10 weeks in hospital having had his left leg amputated. He is well cared for and generally satisfied, but is very bored because of his restricted life in a wheelchair, and find his inability to get out and about very
frustrating.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Anthony S (Son of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Sunrise of Purley for about 6 months now. We had been caring for him at home but this was no longer possible after he suffered a stroke. He now has vascular dementia and is 92 years old. When he was first admitted he went to the standard centre on the first floor but after a further
assessment, we agreed he needed significant nursing care so he moved up to reminiscence on the second floor. The nurses there are extremely well trained and attentive and always ring me if there is a problem. The food, accommodation and standard of care are very high with plenty of staff always on hand to attend to his needs. Sunrise of Purley is not cheap - the fees are in the upper bracket - but you get what you pay for. If like me you want your elderly and infirm relatives to enjoy the highest possible standards of comfort and care in their final years then this is the place for you.
Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Sunrise of Purley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process is as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father has settled in well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (315 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 379 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”

Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.

Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.

Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.

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