Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 140 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1650
  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1700 – £1850
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1650 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1950

These prices are only a guideline, please contact Purley Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Georgina Gamble (Interim General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (20)
  • Single Rooms with Ensuite Wet Room (79)
  • Couples/Companion Rooms with Ensuite Wet Room (18)

Visiting

  • Welcome visitors and well behaved pets at all times.

Parking

  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)

Purley Gardens Care Home - Avery Collection Reviews (140)

9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.786) out of 10, based on 32 reviews in the last 2 years.
Over all time Purley Gardens Care Home - Avery Collection has 140 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Purley Gardens Care Home - Avery Collection
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  • 10
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Total of 140, showing 21-40
Review from Sarah H (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum, aged 84, stayed for Respite Care with Purley Gardens Care Home for just over two weeks in June 2024. We were very impressed with everything at Purley Gardens, all the staff were so friendly and helpful with a positive outlook, creating a wonderful atmosphere for my Mum and the other residents.
Upon my Mum's arrival to stay in Purley Gardens, we were greeted by so many of the staff, who were excited and happy to meet my Mum and the Head Nurse was very thorough, asking lots of questions about my Mum's health. This put us all at ease that she was going to be well looked after. Mum enjoyed all the food and meals whilst she was there, which she said was to an excellent standard and she enjoyed the social aspect of Purley Gardens and made friends with the staff and other residents.
A big thank you to all the staff at Purley Gardens for making my Mum's stay an enjoyable, memorable, and happy time, we are all very grateful indeed.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your lovely review which I will share with the team - they will be so pleased to hear that Mum enjoyed her stay and we would be delighted to welcome her back at Purley Gardens anytime. Warm regards.

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Review from V F (Wife of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall a fantastic place, I feel assured my husband is well cared for.
The home has great food and an excellent range of activities each day which I'm really impressed with.
I'm relieved my husband is here, I don't have to pretend it's ok because it's better than I thought it would be.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your lovely review - we are so pleased that he is settling in well, and it has been lovely getting to know him and his wonderful family and friends.

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Review from Martin S (Nephew of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice room, good food and friendly staff. There is a pleasant atmosphere and plenty of activities to occupy the residents. Well-kept garden to sit outside when the weather permits. I am happy that my uncle is well looked after.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review and we are so pleased that your lovely Uncle is enjoying being with us.

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Review from W E (Wife of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has been so kind, caring and considerate since my husband entered the home. Nothing is too much trouble for them. Also their consideration toward me is marvellous. I cannot praise them enough.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review. We know how much it means to you that your loved one has settled into our home and become a much-loved member of our community (as are you). We really appreciate your feedback which will be passed on to the team - thank you!

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Review from Gabbie H (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Purley Gardens since the end of November. We had heard good things about it and been to visit a few times before deciding it was the right place. The staff and team there are always so friendly, kind and helpful. They’re more than willing to help with any queries, and I really feel
Mum is in the best place there. It’s a great place to visit, always clean, and the food served is excellent. I really recommend it as a home in the Croydon area.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review, Gabbie - it's really helpful for other families seeking care to hear from families and hear about their experiences. We are really enjoying getting to know your lovely Mum and are so pleased that she has settled in very well. Thank you again.

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Review from F A (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care and attention that my father has received during his respite stay at Purley Gardens. The staff are all welcoming and approachable, with nothing being too much trouble. Thank you.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review- we are so pleased that your dad has enjoyed his time with us - he is such a lovely addition to our community and we so enjoy having him with us.

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Review from Richard B (Nephew of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into Purley Gardens back in June 2017. At 99+ and quite frail we wondered how long she might last. With lots of loving care, she sadly passed away on 7th December this year.
Despite changing staff over that time, she was well cared for and I am delighted she could spend her last years
in a lovely room at this very modern care home.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review. Your aunt was a lovely lady who was loved by everyone here and we miss her. We so enjoyed celebrating her 106th birthday with her, what an achievement!

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Review from Steve C (Son of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care was provided to both my parents during their respite time in the home.
The room was ideal, all staff were very efficient and very friendly to all members of the family.
The staff were very caring and could not have asked for better.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review. We were delighted to get to know your mum and dad and their lovely family and we are here for you if you ever need us again. Warmest wishes to you all.

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Review from Brian S (Husband of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a first-class experience with the care home for my darling wife, all the staff have been very caring and of great help to her and to me, once more thank you, keep up the excellent work, I would highly recommend your care home.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Such a lovely review - thank you.
We are so pleased that you are happy with your wife's care and as you know, we adore having her with us!

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Review from C M (Cousin of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in the Purley Gardens Care home for the past 3 and a half years. She has physical needs and Alzheimer’s Syndrome, and from the beginning, she has been shown great kindness by the people who work here.
At the beginning of this year, due to her increasing needs, it was suggested
that she be moved to the Reminiscence department, which specialises in dealing with residents who have dementia. I was worried about the change, but I spoke at length to management and to the staff on the concierge (always so helpful), who suggested a visit.
My mind was immediately put at ease when I met the manager of Reminiscence. She has created a wonderful community, in which everyone who works there goes way beyond what is expected. My cousin has settled in so well and I cannot thank Purley Gardens enough for the exceptional care that has been shown to her.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your wonderful review. We are so pleased that your loved one has settled well in our Rem community, she is so sociable, loves joining in with our musical entertainment and is such a pleasure to have around!

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Review from Neil H (Son-in-law of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an extended period my mother-in-law spent in hospital we reviewed and visited a number of local care homes to try and find the best we could for her. I think I can honestly say that Purley Gardens was head and shoulders above the others. Even at the initial visit, we were struck by the friendliness
of the staff, the general atmosphere of the care home and how much time we were afforded by the Client Liaison Manager. We were given a choice of rooms and the one chosen is a very good size with a view of the garden. Everyone we have encountered has been friendly and helpful. Also in making all the initial arrangements we have found the staff to be highly responsive which is very important. Most significantly my mother-in-law is doing very well in their care and her general health seems to be improving - she loves the food and seems to be flourishing and very happy.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your positive review Neil, we are delighted that your lovely mother-in-law has settled into our community so well and is thriving. We are enjoying getting to know her. I will pass on your comments to the team who will be so pleased to see your review. Thank you again.

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Review from Lisa F (Daughter-in-law of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Avery in Purley twice in the past 18 months for respite care for my mother-in-law. The care from the staff is excellent, always very kind to her and lovely that she was remembered from her previous visit. Always difficult putting a member of the family in for respite care but the team at
Purley Gardens help with the transition and make everything as easy as possible.
Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely review - it's good to know that your mother-in-law has had a comfortable stay with us and we look forward to seeing her again in the future. We will make sure the team see your comments as it really makes a difference to know that they have had a positive impact on someone's stay with us. Please give our love and best wishes to your mother-in-law.

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Review from P C (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for very well in reminiscence. She was always clean, dressed nicely and treated with dignity. When she passed away on 12/7/23, the staff were so wonderful to me and gave me a lot of support.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind words, we will miss your mum very much.

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Review from John N (Son of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Signature with dementia for 15 years, and believe, was the longest resident living in the Purley home. Would have to say she has been looked after with compassion, care, love and kindness by the wonderful staff in Rem, also thanks to all the amazing team working on the 2nd floor.
Have
no hesitation in recommending this excellent care home to families and friends who desire a first-class environment for their loved ones. Also, thanks must go to the deputy managers for all their consistent kindness and support over the years.
After Mum's recent passing, we had a wake in the activities lounge - which have to say, far exceeded our expectations. The food prepared by the chef was utterly delicious, and the two staff assisting with functioning this event were amazing and went well above and beyond the call of duty to make this an amazing celebration for Mum's life.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear of your positive experience and are thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Our team here at Signature Purley are so grateful for your comments and your mum will be missed by everyone.

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Review from A B (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, speedy and kind help with installing my own furniture in my room and putting my pictures up on the wall. It feels much more like home and makes a real difference.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives.

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Review from Louise B (Daughter-in-law of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law was hospitalised following a hip and thigh break and became more immobile and confused. She moved into a beautiful room with all her furniture and belongings that instantly made her feel at home. With an amazing team and incredible care and services at a reasonable price compared to many
other homes we looked at, my husband, family and I could not be more grateful and relieved!
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

The team here at Signature at Purley would like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from David H (Son of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Signature Purley for over two and a half years. The care given over this time was very good. Members of staff went out of their way to look after her and help her, not just carers and medical personnel, but administrators also. Sadly my mother passed away recently, but the end-of-life
care she received was exceptional, and the staff showed how much they cared.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thanks for such a lovely review and for choosing Signature at Purley; your mum will always be remembered fondly.

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Review from R T (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a very poor experience at another nursing home where my mum was extremely unhappy, and there were safeguarding issues, my mum moved to Signature at Purley. The staff were extremely helpful and welcoming, and there was an immediate change in my mum. I was able to spend more quality time with
my mum and participate in weekly entertainment etc. Staff were quick to adapt things to ensure my mum was as happy as possible and kept me fully updated with significant events. Mum was well cared for, food was excellent and plentiful, visitors were made to feel welcome, and the laundry lady took pride in her work and was helpful. All staff should be proud of themselves for providing such wonderful care to their customers. 2022 was a very difficult year for me, and I am so glad that I made the decision to move Mum to Signature at Purley. Sadly my mum passed in July after five weeks at Purley, and I will always be grateful to all staff that I was able to spend five weeks of quality time with Mum. Thank you.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thanks for your kind words and lovely feedback. Although your Mum's stay was fairly short, she made a big impression and will always be remembered fondly.

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Review from Charlotte L (Niece of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been very impressed with the level of care provided by all staff in reminiscence. The nurses are excellent and thorough in providing updates from a medical perspective. The carers are lovely and supportive, and it is so reassuring to know that they have the resident's best interests at
heart at all times.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Hi Charlotte, thanks for your lovely words; we really appreciate your feedback.

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Review from J H (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for over five years now, and I am very happy. Lots of things to do every day in activities. I like flower arranging and tai-chi the best.
Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for the lovely review; it's a pleasure having you with us.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (315 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 379 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”

Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.

Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.

Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.

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