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- The White House Nursing Home







The White House Nursing Home is an award-winning Gold Standard Framework accredited home rated as Outstanding by the Care Quality Commission since March 2018, providing recognised standards of care in homely environment.
The Home is registered to care for a range of nursing needs and provides exceptional standards of personalised care 24 hours a day, 365 days a year.
Comprising 30 beautifully and individually decorated bedrooms equipped with high spec facilities including...
Care Provided by The White House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees do not include personal expenses such as hairdressing, chiropody and appointment escorts
The price(s) shown are provided by the care home. Contact The White House Nursing Home for full pricing details and T&Cs.
Contact The White House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- The White House Nursing Home
- Private Owned
Person in charge
- Ajitha Pillai(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
- Number of floors: 3
Room Information
- Single Rooms (36)
The White House Nursing Home Reviews (50)
The White House Nursing Home has a Review Score of 9.6 (9.648) out of 10, based on 10 reviews in the last 2 years.
Over all time The White House Nursing Home has 50 reviews.
I will always remember him smiling and laughing and i thank you from the bottom of my heart
Your home is outstanding and sets the bar high in Kingston and I will always recommend.
Thank you very much for your kind and positive feedback, and for taking the time to write such a thoughtful review. We feel truly fortunate to have had the opportunity to know your parents and to provide care for them. Your support throughout this process has been invaluable to our...
Our uncle became a resident in April 2023, until he passed away in December 2024. The care my uncle received throughout this time at The White House was excellent. All the staff are very caring and professional. The end of life care he received by the care team was professional. We were all able to visit him every day at any time and were always made welcome. We have no hesitation in recommending this nursing home.
Thank you so much for your kind and supportive words about our care - it means a great deal to us to hear your words of praise about our team's care. It was a privilege to look after your uncle and be part of his journey. With very best wishes
Mum moved into The White House Nursing Home in November 2022. We had searched high and low for a suitable residence for her, we read so many CQC reports and visited many different places. My siblings and I all felt very strongly that TWH was the right place for Mum. We were not disappointed! Mum received the most amazing love, attention and care from the wonderful staff. She participated in the activities and outings and really made the most of the experience. She made friends and said she felt 'safe and protected'. If ever we had a query or concern, it was dealt with immediately with the utmost attention and efficiency. The Manager is exceptional. Very sadly, Mum's condition deteriorated and she died in April 2025 but TWH provided the best end of life care to her, and to us, in her final months. We were virtually living at TWH in the last week and were treated like family members ourselves. All the staff work so hard to look after their people in their care.
Thank you very much for your kind and thoughtful feedback regarding the Team's hard work and dedication in caring for your Mum. Your Mum was a remarkable individual, full of humour, kindness, and, above all, a genuine concern for others. We cherished every moment spent with her and will hold those...
Under the calm, professional supervision of the manager, this home is nothing short of exceptional. All the staff were professional and caring where nothing was too much trouble when assisting both residents and visitors.
My mother was comfortable and content thanks to these amazing staff and their outstanding care.
Thank you to everyone involved.
I would certainly recommend The White House Care Home.
Thank you so much for your lovely feedback about the care mum received. We are truly humbled to hear that you found our services positive and appreciate you taking the time to share your experience with us.You Mum was a lovely person with so much kindness and care for others. She always checked if...
My father became a resident in December 2023 until his sad demise in December 2024. The care that Dad received throughout his time at the home was excellent. All the staff were always caring and professional. All activities that Dad became involved in he enjoyed be it in the home or the various day trips. When the family visited we were always made to feel welcome. I cannot thank them enough for the excellent care that Dad received.
Thank you Julie for your thoughtful and lovely comments. The team had the privilege of getting to know your father during his stay with us. We were so happy with the way he settled in and enjoyed all the activities on offer especially the golf trip. He particularly loved the animal visits and bird...
The White House is a caring and dignified environment for all its residents. Led by the manager, the team are always willing to attend to any needs of the residents and their families without hesitation. I would highly recommend this nursing home.
Dear Jackie. We are very grateful for your heart warming and extremely kind words for the team. Thank you for the support and trust you showed in us with your sister's care which provided us with the motivation to ensure we always did the best for her. You both were part of The White House family...
Thank you The White House Nursing Home for all of your support and care.
Dear Susan, we are so grateful for your kind words. We built a lovely relationship with him during his short stay with us. You were always very supportive and kind to the team who all did their best to make his last days as comfortable as possible. It was an honour to care for him and be a small part of your lives. With very best wishes
The staff treated my Mum like family and my Mum thought of the nursing home as her home. We were allowed to make her room to suit her, own TV, own furniture. Mum was never lovely although bedbound as all the staff would go and interact with her, they knew instantly when something wasn't right and called the Ambulance and us. Mum raved about the food, as guests we were offered food/drink regularly, and was always good. If I needed a nursing home, I would want to be here.
Thank you so much for your kind words. The White House Team was very close to your mum and she cared for us all as much as we cared for her. The team all miss her love, care and support. Please stay in touch. With Best wishes.
Mum moved to The White House Nursing Home from hospital and all the staff worked very hard to welcome her and encourage her to join in with the activities she could manage, to eat and drink enough and to make her comfortable in spite of her frailty. The end-of-life care they provided was caring and professional. We were able to visit every day at any time and were always made welcome. The bedroom was small but the level of care provided was excellent.
Dear Sarah. Thank you for your time to write this lovely review about the care and support you received from the Home and staff. We are truly grateful for the kind words you have shared and are happy to know that we have met your expectations. It was an honour to take care of your Mum and get to know her and her family. With our very best wishes.
She suffered from Alzheimer's and vascular dementia.
The whole team, from the cleaning staff to management and owners were absolutely wonderful.
It felt like a real home and whilst there were obviously rules, everyone made an effort to be as flexible and as considerate both to the resident and their loved ones.
This all helped to make the experience of having to see your loved one, in my case my wife, be admitted to a nursing home. However, when there is no option of caring for her any longer yourself in the family home, it was so reassuring to see her settle so easily into The White House.
In her last days, she was made very comfortable and suffered no signs of pain or stress. We were allowed 24-hour access and could have stayed overnight if that was needed.
I have nothing but praise for all the team, for the loving care they gave my wife.
Yes CQC rate them Outstanding!
Thank you with all my heart.
Thank you so much for sharing your experience and kind words about our care. It is heart-warming to receive such positive feedback. Your support immensely helped us to care for and understand your wife and we will really miss your visits and chats. Your inspiring words will motivate the team and enable them to continue with their outstanding work. With our very best wishes Ajitha
When we were told my father would require nursing care we were quite nervous as we didn't know what to expect. However our experience of The White House was very positive. Our dad settled down well and was well looked after in the two years he was a resident. The manager and nursing staff were always on hand to answer any questions or concerns, and to ensure my father received the right medical care. All the staff, from the chefs to the carers to the activity coordinators to the cleaners, were all very friendly, kind and felt like our extended family. The White House always had a fun and exciting range of activities and outings for residents, and my dad particularly enjoyed music time and bingo. Above all, we always felt that Dad was well looked after and respected. We also felt very welcome when visiting Dad, and well supported when he passed away recently. We will always be thankful to The White House staff for their love and kindness.
Thank you so much for taking your time to share such kind and warm words. We are very grateful for the lovely comments about our care and the entire team. We all had such a wonderful relationship with the whole family and the connection we had and respect you gave us always made us feel part of the...
My mum moved into The White House on 5th November 2021, from day 1 I knew this small independent-run care/nursing home was the right choice for Mum as well as myself. Every one of the staff from management to careers, chefs, cleaners and admin staff are very hardworking, supportive and friendly people. You are made to feel like this is your home as well as your loved one's home. The home is always fresh and clean with no off-putting smells. All food is home-cooked and beautifully presented, very nutritious. Everyone is encouraged to join in the activities with lots of support and encouragement given. Excursions are in abundance, residents get opportunities to go to garden centres, parks, seaside and many lovely places of interest. Myself and family are indebted to everyone at The White House for the outstanding care and support shown and given to Mum from day one until her passing on 20th March 2024. We have no hesitation in recommending this lovely caring nursing home.
Thank you so much for taking the time to share such a detailed and positive experience with us. We are really grateful for such a lovely and kind review of our care. As a family you were all extremely supportive and warm with the staff. Your mum had such a big, kind and wonderful personality and...
I’d like to thank all the staff at The White House for the wonderful kindness and care they provided to my mum for five years. The White House has a happy and supportive atmosphere and Mum always enjoyed being involved in all the crafts and activities provided for the residents. Mum passed away in March and I will always be grateful for the way she was cared for by the always helpful staff with such sympathy and consideration to the end. I am so glad that we found a place for Mum where she could be so well looked after and happy in her final years.
Dear Kevin, thank you very much for the kind words and reflection on our care provided to your mum. We will always remember her passion for jewellery and hats which we encouraged through craft sessions. We feel honoured to be part of your mum's life and aspired to give her the best compassionate...
My father's care at The White House was exceptional. He was treated like family with kindness, compassion and dignity. Standards for everything were high but it's the staff that makes The White House such a special place.
We are filled with gratitude for the support and love given by you to the whole team. Your dad was and incredible man with so much with humour and warmth. His memories will remain with us always.
With our very best wishes, the TWHNH team.
The staff engaged my mother in many activities, despite her limitations. She really enjoyed the homemade food, particularly the afternoon cakes. The nursing care she received and the consideration shown to both her and me were outstanding. They controlled her pain throughout and her passing was as comfortable as possible. To the very end, she was not simply a patient but an individual in their care.
I could not fault their nursing and complete care, in all aspects, and I say that from having been a nurse myself.
Thank you so much for your thoughtful and kind words. It was wonderful to get to know your mum. Our priority was to ensure Mum was comfortable and the team was very focused on doing this as successfully as possible - it really was a privilege to care for her. As a nurse, yourself, who knows so much...
I stayed here for 2 weeks following an operation. I cannot praise the staff enough for their friendliness, professionalism and kindness. Nothing was too much trouble. The food was excellent and there were activities every weekday to keep the residents motivated. This is truly a homely environment and I would not hesitate to recommend this to anyone in the future. Thank you to the whole team.
We hope you stay healthy and fit.
With all our very best wishes
The White House Care Home was the best thing that happened to my wife and I for the end of her long and fruitful life. From the very first moment we talked to the manager, to the last my wife's day on September, 29 both of us had nothing but words of praise for the care, treatment, staff, cleanliness, food, activities, organisation of this all and for me, most importantly, feeling as members of a family, not customers. Thank you all once again for helping the last days of my wife's life, be spent with ease and dignity.
We are very fortunate to have known you as you always understood the team and recognised...
The White House Nursing Home took my mother with just a few days notice when the hospital she had been in for nine weeks wanted to release her. Within a day my mother, who had been lying on her back for nine weeks, was up and enjoying her life at this great little nursing home. The support and communication we got from this home was amazing. The manager was always available on the phone and the staff were so kind, considerate and helpful. The staff here pushed my mother to do as much for herself as she could, they liaised with the hospital brilliantly and took so much weight off from our minds. We needed to move our mother nearer to her family on the South Coast, but left this amazing care home with reluctance after nine weeks. We would have had no hesitation in keeping her in this home. Finding a nursing home remotely as good as this home was not easy. The staff here are amazing.
Thank you so much for your thoughtful reflection on our care. We truly appreciate it. It was lovely to get to know your mum well in such a short period of time.
We were fortunate to care for her and to give her a quality respite stay at The White House.
She will be sorely missed but...
The White House Nursing Home provided care for my mother from April 2022 through to her passing in early January 2023. The care provided was exemplary in all aspects. The staff were caring, attentive and supportive of all her needs. I cannot thank them enough for the support they showed to me as well, at the end of her life. I would highly recommend The White House to anyone.
Her birthday celebration on the top floor lounge was one of the most memorable events for her and all of us here - it was wonderful to see how much she enjoyed her special celebration and...
The staff were considerate, caring and respectful to my dear friend. They provided excellent personal care and home-cooked meals. Communication was very good too. I would recommend The White House for excellent person-centred care.
Thank you for your kind and thoughtful words. We are so pleased that your friend had a good rehabilitation experience with us and is able to become more independent. It was a team effort to ensure her time with us was of good quality and that she benefitted from exposure to new activities and...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The White House Nursing Home.
There are no upcoming events for The White House Nursing Home.
Awards / Recognitions (14)
- 17 May 2024Recipient: The White House Nursing Home
- 22 Feb 2024Recipient: The White House Nursing Home
- 31 Jan 2024Recipient: The White House Nursing Home
Meet the Team (7)

Rahim has been looking after Home's clinical and business administration since 2001, eventually becoming one of the Home's Directors in 2013. He has been instrumental in taking the Home forward through many changes in regulations, always ensuring the quality and health & safety aspects of the Home continue to improve and exceed standard levels. He describes his most important role as the "chief taster" of all the delicious cakes and dishes being produced in the kitchen!

Ajitha Pillai has been the Registered Manager of the Home since 2012. Previous to this, she was one of our Registered Nurse's and her hard work and passion for high quality care saw her quickly progressing to the award-wining Registered Manager she is today.

Salima is the daughter of Mr Manji, the late founder of TWHNH and one of the Home's Directors. She joined the family business in 2013 (a move she wishes she had made a lot sooner!) and is responsible for the finance, HR and marketing operations of the Home

Vincent Doherty manages all the repair and maintenance aspects of the Home. At over 25 years of service (he’s lost count), Vince is the longest-serving member of our staff team.

Shirley O'Dwyer has been looking after the Home service administration aspects since 2015. Shirley is dedicated to researching and implementing different products and systems in order to constantly improve the standards of services, accommodation and supplies in the Home.

Indre has been working at TWH since March 2023, bringing her experience from working at another Care Home in Lithuania. She is qualified as a Social Worker, which helps her to understand the needs of the residents. Indre gets her motivation and finds so much happiness in seeing the residents being engaged and responding. She enjoys finding individual catered activities as it is important to meet everyone’s needs and she is determined to always find an activity for everyone.

Emily graduated with her History degree from the University of Warwick in July 2023, with a background in film and marketing. She joined TWH shortly after graduating and is passionate about making a difference through compassionate care and drawing on her love for writing. Emily is an extremely competent administrator and looks after all the Business and Marketing administration of the Home.
Frequently Asked Questions about The White House Nursing Home
What types of Care is The White House Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The White House Nursing Home have?
There are 36 Single Rooms.
What are the Facilities & Services at The White House Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The White House Nursing Home to the centre of New Malden?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The White House Nursing Home to verify any information. View our terms and conditions. The White House Nursing Home has an Enhanced Service -more info.