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- Whitefarm Lodge care home







Whitefarm Lodge is situated in Whitton, near Twickenham. The team at the purpose-built care home delivers residential and nursing care for older people, as well as specialist care for those who are living with dementia.
The home has comfortable lounges, a hair and beauty salon and areas for activities, as well as a namaste room. Residents are supported to help around the home if they wish. Some like to help in...
Care Provided by Whitefarm Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Whitefarm Lodge for full pricing details and T&Cs.
Contact Whitefarm Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Shane Cosgrove(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- on-site
Whitefarm Lodge Reviews (23)
Whitefarm Lodge has a Review Score of 8.6 (8.552) out of 10, based on 4 reviews in the last 2 years.
Over all time Whitefarm Lodge has 23 reviews.
Whitefarm Lodge is home to my very distantly related cousin and of all the care homes I have had occasion to visit over the last 50 years Whitefarm Lodge is the nicest, kindest, most caring and best run. Thank you.
Kind Regards
Shane
Manager
You feel reassured that the residents are being well looked after and treated as an individual.
The staff are welcoming and so helpful and always speak to the residents with care and concern.
The Manager is visible and it's lovely to see him getting 'hands on' with some of the activities.
Activity in whatever form is vital to those even with dementia and it's good to see such a variety of activities
Having the decor refreshed and updated has helped tremendously too.
One suggestion, but appreciate it's difficult with ratios is either in summer more access to outside, or allowing their visitor to perhaps take people out in a wheelchair?
Thank you so much for taking the time to share your thoughtful feedback. We are delighted to hear that you have had such a positive experience at Whitefarm Lodge and that you’ve noticed the warmth and care that our staff put into everything they do. It’s wonderful to know that both the staff and...
Every member of staff is wonderful and very helpful.
The family are very happy with the move from hospital and it is likely to be a long term colusion
Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team
The Care this facility provides to my mother is outstanding. Having worked in a health care setting for decades I know what constituents a good working environment. Since my mum has been in the home near on 7 years, other than an occasional new face the same team members and manager have remained. This shows good management and staff wellbeing must be a consideration as it shows in their work. They look after my mum exceptionally well and I never worry when I leave her. Top tier
Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team
I am happy to convey a positive experience and left the home reassured that my mother was in safe hands.
The home is clean, warm and secure and staffed by some truly lovely people. Those I engaged with were softly spoken, smart, clean and compassionate.
Upon arrival, I was made welcome and the staff member immediately recognised my mother’s name. This is despite her having only been there for a week.
The home was peaceful and the residents I saw all looked at peace and relaxed.
I took my mother into the garden. She loved the plants and seemed proud of her new home.
My mother’s room was freshly cleaned and had plenty of daylight.
The lunchtime menu looked good and had sensible choices.
My mother soon told me how she enjoyed having porridge for breakfast.
I was fortunate enough to meet the manager.
His persona helps explain why the staff are happy and why Whitefarm Lodge wholly deserves this positive review.
My Nan lived in Whitefarm Lodge from December 2022 to June 2023 and they were some of the best years of her entire life, we had our relative back. The care team empowered her, she was happy and engaged in activities.
The team always kept in contact with me and had a great deal of empathy. When we visited we were always spoken to, they took the time to engage with us as a family. We were always offered refreshments and biscuits when visiting. I can not recommend this care home enough it completely changed my views of care homes.
I have been visiting regularly now for over two months and have always been impressed with the reception I get from all the staff it makes me so confident that my loved one is being taken care of. I receive regular updates on what's been going on and have been very impressed with how hard everyone works to make the home a safe and clean environment for their residents.
I have found the carers and nursing staff caring and professional in their work. My husband knows who the carers are and was and knows that he feels safe around personal care and transfers from bed to chair. Nursing staff maintain regular checks and monitoring, and his medication is given at regular times, particularly at supper time when I'm visiting. On a slightly more negative note, I feel lately that staff are under more pressure to complete their tasks, seems less staff. The nursing staff helping in the kitchen as the dishwasher is out of action.
Thank you for your lovely review and comments about our team, which I know they’ll be incredibly happy to hear. Just to reassure you, we always make sure that we have the right numbers of colleagues on hand, to ensure that we always deliver the safe, high-quality care that we’re known for. When you...
Mother has been a resident in Whitefarm Lodge for a few months now, which was a big step for her as she copes with memory issues, as many do. She has slowly settled and is well cared for. Staff quickly understood Mum's situation and have been kind, gentle and encouraging. The home is clean, bright and calm. The food is good. The rooms are a little small and tired but on the list for redecoration.
Thank you very much for taking the time to write a review for Whitefarm Lodge and for your lovely comments regarding the care given to your mother. We are very pleased that she has settled and that you find the team to be kind and gentle, the food good and home bright and clean. We are sorry to...
Every time I go into the care home they are so helpful. They look after Grandad so well and always make me welcome no matter what they are.
Many thanks, the Care UK team.
My dad has been here for two years. He has had the best care, and the staff are always willing to help us. The staff are very well trained in what they do and always keep us informed of his care. We could not ask for anything else for him.
My review is based on the last two years of visiting Dad. As nothing has changed, the staff are lovely, including the management, dinner ladies and laundry ladies. I see them all, everyone greets me very happily and a professional team that cares for their residents and their families. Thank you everyone at Whitefarm Lodge.
Great to see activities resuming.
Whitefarm Lodge is a place of caring calm. The facilities are well presented and well maintained. Staff are always attentive, supportive, gentle, familiar and caring. Whitefarm Lodge provides a place of security and comfort. Residents are "allowed to be".
My nan has been looked after very well. She is always clean and cared for. Thank you.
I cannot speak highly enough about the quality of care and support my mother received from the wonderful staff at Whitefarm Lodge during her temporary residence there. Without exception, every single member of staff from management down, treated her with such a high level of competence and kindness. This was also extended to me during my visits. I left her every day knowing that she was in the best possible hands which certainly eradicated any concerns I had. The facilities and the food were top quality but it was the staff that really made my mother's stay there a comfortable and enjoyable one. We cannot thank the whole team at Whitefarm Lodge enough for the excellent service provided and would strongly recommend anyone looking for the ideal care facility for their loved ones takes a look at Whitefarm Lodge.
The members of staff are very hardworking and polite, they are very supportive of me and my mom. The nursing home is very clean and well kept. Members of staff are always ready and willing to listen, to whatever I have to say. I am kept up to date with events and any changes that take place. I would be willing to introduce Whitefarm Lodge to anyone who is looking for a lovely place for family.
All the staff have been very helpful in dealing with all the family and liaising with the hospital. Thanks.
The food is cooked freshly with a very varied menu, my mum is pescatarian and has fresh fish most days. Most importantly I cannot express enough how wonderful the staff are here. They are warm and caring and lots of fun, My mum is treated with the utmost dignity and her personal care is second to none. Her needs are taken care of and she looks lovely whenever I see her. My mum is very happy here and as a family, we are so very grateful to everyone here. I have absolute peace of mind now that she is in the best place. I highly recommend Whitefarm Lodge.
Very caring staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitefarm Lodge.
There are no upcoming events for Whitefarm Lodge.
Awards / Recognitions (1)
- 01 Sep 2020Recipient: Whitefarm Lodge
Accreditations
There are no accreditations posted yet for Whitefarm Lodge.
Meet the Team (1)

I have many years’ experience of working in residential care, having worked for Richmond’s social services department from 1994 up until the time I joined Care UK in 2001. I later became manager of Whitefarm Lodge in 2004. The thing I like most about my job is the day-to-day contact with residents. I enjoy being a part of their lives and always make time to sit down for a chat and a good catch up with what everyone’s been up to.
We always support residents in whatever they want to do – and they often achieve fantastic things. For example, residents were concerned about the state of the pavements in the local area. So, over time, they raised awareness of this problem with the council and with the local paper too. Following the newspaper coverage, the council made the repairs that residents had been campaigning for.
Something else that I’m really proud of is the way that a group of residents with dementia worked with children from Grey Court School in Richmond and a nearby art gallery to produce a series of wonderful artworks. The theme of the artworks was ‘reminiscence’ and they included drawings, images, text and other multimedia elements. Both groups got a great deal out of the project, learning more about each other’s lives and understanding their different perspectives – and the artworks were very impressive too.
Frequently Asked Questions about Whitefarm Lodge
What types of Care is Whitefarm Lodge registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whitefarm Lodge have?
There are 60 Single Rooms.
What are the Facilities & Services at Whitefarm Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Whitefarm Lodge to the centre of Twickenham?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitefarm Lodge to verify any information. View our terms and conditions. Whitefarm Lodge has an Enhanced Service -more info.