The Crossways Nursing Home

My husband who has complex needs, has been Crossways for 11 days. I had heard good reports and was happy for him to be there. The staff have made my very anxious husband so comfortable and the care and kindness he is receiving is heartwarming. Nothing is too much trouble including drinks for visitors. My husband is making good progress and I feel I can relax a little knowing they have his best interests at heart in all they do.

A most caring and warm atmosphere. Excellent in all departments. Particularly wonderful staff. Very good management.

Crossways Nursing Home offers its residents a safe and very caring environment. The staff is all extremely friendly and nothing is too much trouble. They regularly go the extra mile for both residents and their visitors. The food provided was excellent and a good choice. My husband was here for 11 weeks and received an extremely high level of care. I would not hesitate to recommend Crossways. Many thanks!

It is a lovely home, a very friendly and warm feeling. Well done.

I like how I am looked after, the care staff are very good, and they treat me well. I have allocated carers who are excellent and they bring me hot drinks, cakes and what I like. I have lived here for two years. I have a nice room with a little fridge and a nice TV, and my room is clean. The staff assist me to hospital when I need it, and give me my pills.

All the staff were polite, personal, caring, and confidential. I am very happy. They were respectful to my 'end of life' family member and extended this respect to myself and my wife. A very comfortable home with happy and great staff. Thank you.

Thank you so so much.

Not easy looking after dementia patients, but I can't fault my husband's treatment. I'm always kept informed of changes in him. Can't thank you all enough for caring for him. Thank you.

I was very apprehensive about using a nursing home, especially in the current circumstances with the Covid pandemic and the impact this has on all services. I was very impressed with the flexibility for my mother and myself to visit my father, particularly towards the end of life, where allowances were made for those last three visits, which are so important and can not be done again. Everyone we met was kinds, professional and caring.

The care my mother received over the last twelve months is more than she could have wished for - excellent food, care and company. The staff were always so friendly towards us. We could not have given the same care as the care home. Mum always said she wished she felt better and could appreciate food and care. The home and care had kept Mum going another year. Thank you.

All staff found to be kind and considerate to my 100-year-old plus aunt. Nice room, mice outlook over the garden, with an activities room, which guests and visitors would use. Visitors made welcome, and I could, until covid-19, visit any time I chose during the day. A possible drawback, my aunt's room did not have an en-site facility.

My stepfather has been at Crossways Nursing Home for a period of years, having suffered a massive stroke that left him unable to speak or do anything for himself. I want to congratulate the staff for the wonderful way in which they have cared for my stepfather over the years. What's particularly prompted me to write this review, is to note how fabulously the home has coped during this awful last 12 months of Covid. For the home to stay mostly Covid-free during that time, and to protect its vulnerable residents so well, must have taken enormous dedication and care by all the staff. Thank you - you are all wonderful!

From the moment my father arrived at the home, he was treated with dignity and respect. The care provided was superb and the atmosphere is so friendly and welcoming. We cannot thank the staff enough for their attention to detail and creating such a pleasant environment.

I believe she enjoyed her time there as she seemed very happy.

I would be very happy to recommend this nursing home.

Very pleased with staff and management, my mother was very poorly when she arrived at Crossways but with the help from the staff and management, made a good recovery. I would like to thank the management and staff for their help and patience.

Crossways is a very bright, light, cheerful and very caring home. The residents and staff are like an extended family. There is a great understanding of residents needs and the staff smile and laugh all the time.

The welcome for my visitors is also warm and there is a well-equipped activities room and a lovely garden where I have enjoyed sitting with my daughter during the recent sunny weather. I would highly recommend Crossways to anyone considering a care home for themselves or for a relative.

I like visiting here as there is a very homely atmosphere and as my husband cannot talk it is so nice that staff members often pop in and have a chat with me. I cannot fault his care and the staff are very kind to him. He seems very contented here and that gives me peace of mind and if I ask for something to be done it is always done willingly and promptly.

Thank you. It was hard having our mom, gran, great grandmom go from being; active, driving and caring for others to having to be cared for so quickly. It is a scary process and hard to see your loved one on the rollercoaster of emotions and physically deteriorate. I had the pleasure of spending six weeks daily with my mom and getting to know each and every staff member, night and day. The staff who are at this home are wonderful, you would not expect anything better. They treat each person as if it was their own family and loved one with dignity, respect, care, treatments and kindness. The manager and team are a role model for other homes and show what they do and it shows through their care. Thank you.