The Windmill Care Centre

Friendly & courteous staff

Richie is very very nice and helpful lady. She does a lot. For this care home and residence. She is a treasure. Everyone loves her. Bless her. The care for my brother Sanjay is excellent.

My mother is generally very well cared for.

In the last 3 month I have seen a big change for the better under the new manager. Also in activities, and days out and meals out and also much better contact with the clients in the day room. My sister is very content and happy and long may it last.

Today, I attended a resident and family get-together with staff and residents. I could not have been more impressed with input provided by the staff, each member describing their role in the organisation and how they see the care centre moving forward in the future. The new management set-up is most impressive, displaying an in-depth knowledge of the nursing needs of residents and the training arrangements to develop staff skills further, with invitation for family members to come along also.

The staff at Windmill are very kind and caring. The residents all seem happy - and are always clean and tidy. The care team interact well with the residents.

I have no complaints about anything or any body,everything & every body is top class in my opinion,very happy for my mother to be here.she seems very settled & at home,I find the staff very approachable & helpful

When I was told that my wife was to be discharged from hospital to a care home, I felt uncomfortable as I felt I was able to care for my wife at home with the help of visiting carers, I could not have been more wrong. My wife has a pressure sore on the sacrum which appeared in September (now December) before her hospital stay. She requires 24 hour care, regular turning which she has in the home and a nurse on standby which she has. To enable the sore to heal she also requires a special diet which she gets and at the last the sore is healing due entirely to the staff. Everyone from the cleaners, carers, kitchen staff, nurses and management are so friendly, always engaging and smiling, They treat my wife and myself impeccably.

I am not at all unhappy with the treatment I have received since coming to the Windmill. Sometimes there have been problems but they have always been taken care of by the staff professionally. I know that any further treatment will be carried out in the same way. Thank you Windmill.

My grandfather has been in the home 16 months now and despite him being given a diagnosis of 6 months, the staff and home have given him superb care. I have to say the communication has been superb and I really have to mention the deputy manager who at every stage keeps me updated with progress. The staff are welcoming and friendly, it's really like an extension of family. Thanks.

My sister is very relaxed and settled in very well. She loves the food and having all the care done for her. She felt very welcome and happy. The staff are very nice and take good care of her. She also goes well with the other clients.

One last is very knowledgeable and helpful; she is very helpful as are all the staff.

My grandad was taken in as a resident just before Christmas. So far, the staff have been friendly, approachable and caring not only to my grandad but to us as a family. They have made us feel safe by leaving my grandad in their care. Grandad was only in for four days when it was his birthday on Christmas Day. How the staff decorated his room and made him a birthday cake made us as a family feel very touched that they went to this effort for someone so new. My grandad is happy and settled thanks to how the staff have treated him and settled him in. As a family, we cannot express our gratitude enough, and we appreciate everything they do.

Thank you

My mother joined the Windmill Care Home for some respite and it was a very positive experience for her. She made friends and participated in social activities, both inside and outside the facility. Staff were kind, and respectful and encouraged the family to visit during her stay. Should my mother require further respite care we would not hesitate in choosing for her to stay here again. Thank you to all those who helped looking after her. Your hard work and dedication are greatly appreciated.

The team work well to get to know the residents individually so their needs can be met.

I was reluctant to put my mother, who is a dementia sufferer, into a care home. However, my concerns were unfounded as she has received nothing but care and support since she was admitted into The Windmill Care Centre in July 2022. The home is clean and tidy, the food is appetising and more importantly the staff are friendly, caring and professional. My huge thanks to all the staff at The Windmill Care Centre. Thank you for looking after Mom.

Since my sister-in-law has been in the home, we are really pleased with the care and attention she has received. Nothing is too much trouble and the staff are really friendly to us as relatives when we visit.

Before I was transferred in to The Windmill Care Centre from hospital I was told not to go into The Windmill because you are left in your room and not looked after. Also told the staff don't care for the residents. Well I found out after being put in there it's all lies, I was looked after very well and nothing was missed. I felt while I was in there that I was part of a family, well looked after and treated very well. Very good staff.

Management and staff at The Windmill Care Centre gave my mum excellent support and care. The time she spend there she was happy making friends and enjoying life. We'd like to thank everybody for their help and care.