Harwood House

As daily visitors our entire family were always made welcome, looked after and kept informed of any developments. When one of our son's flew in from Switzerland, as Grandma was nearing the end, the chef kindly made him breakfast as he had not eaten for 24 hours. This thoughtful attitude was reflected throughout the home from the most senior management to the, usually unseen, catering and cleaning staff. Highly recommended.

The staff are consistently friendly to visitors and kind and caring to residents. This includes reception, the manager, the kitchen staff as well as the carers and activity providers. The atmosphere is welcoming and the premises well maintained. Cleanliness is faultless. The nursing staff are always approachable and willing and able to answer questions regarding medical care. I have never had any reason to doubt that the best care is provided.

My Dad was a resident of Harwood House for two weeks respite care following a fall. He was very fragile following a short stay in hospital and struggling to cope due to fatigue, loss of mobility and concussion. We will forever be grateful to the team at Harwood House for the exemplary level of care Dad received. As an independent soul, he preferred to stay in his room a majority of the time but there was no pressure on him to 'join in' and care was on hand to ensure he took medication, exercised and ate. Thankfully, and partially due to the excellent physio treatment arranged for him during his stay, his physical strength improved such that he could return to his home environment. Without doubt, it was the exceptional care and safe environment that enabled him to recuperate quickly. The whole team were fantastic and just so kind to my Dad ensuring he was monitored without smothering him. Everyone we spoke with was extremely responsive and helpful. Thank you.

Thank you very much for your kind support and care.

I should like to thank the matron and staff for all their help, I would have no hesitation in returning at any time.

We would like to express our thanks to all the staff of Harwood House for the love and care given to my friend in the time that he was with you. We were so very sorry to lose him but know that the great care that he was given and being in such lovely surroundings must have helped him to reach the great age he did. Thank you all so much.

A beautiful nursing home in a beautiful setting. The staff are some of the most caring, loving people. The home is clean, well maintained and a cheerful place for all the residents. Anyone looking for somewhere for their loved ones should really consider Harwood House.

The admin staff send out regular updates of any changes in the home.

In sum: Expensive, but excellent - Mum could not have been better provided for in her final years.

Harwood House is an exceptional care home. My grandmother has been in there now for 2 years and I cannot fault any aspect of the care home, its staff or its activities/services at all. The staff are wonderful and very attentive and caring and always available whenever needed for updates and information on how Nan is doing. The services/activities provided are very engaging for Nan and the other residents. I know she is very happy and enjoying her time there and is being looked after with the utmost care and attention.

Because I live 12000km away it is great to know that my father is in the best of care. In the years he has been there the staff have been very stable. He is loved, entertained (despite Covid lockdowns) and looked after beautifully. While no one wants to be in a care home if you have to choose one for a relative this is excellent.

I would highly recommend Harwood House to friends and family.

Right from our initial enquiry we have been very impressed by Harwood House. I had been made aware of the place by a friend. We had a very quick response back to our request for a visit while looking for a place for my father - who had become very frail after several falls and consequent hospital stays. We did visit two other places but Harwood House stood out. All of our questions were answered very satisfactorily and we decided on a ground floor room so that my father can look out on the garden as at home. He has only been in three weeks now but nothing has been too much trouble. The level of care in this time has been excellent. Any questions I have are quickly answered and things actioned where necessary. All the staff are very caring and friendly. Having my father settled there has certainly put my mind at rest as I know he is being well cared for.

I was quite unwell when I arrived at the Harwood House from hospital. I soon realised the home was a clean, caring and loving home where the staff are both friendly and eager to do their best for you. Although we are still in lockdown the general atmosphere is happy and relaxed. The lovely grounds are being groomed for the summer season and already look good. The facilities at Harwood House are able to cater for all our needs, medical or social. To summarise Harwood is a beautiful, efficiently run care home.

I feel very reassured that my loved one is getting the best care.

The nursing home is set in the most beautiful location. The rooms are very well equipped and cater for most nursing needs. The staff are very professional and are very willing and ready to talk to relatives at any time of day or night. They are all very kind and patient with the residents. Although my relative was not at the nursing home for long I would not hesitate to recommend it.

The staff, care provision, accommodation and daily activities - all in such a stunning setting - make Harwood House the first choice for care for our family.

My father spent the last two years of his life in the care of Harwood House. We had looked at a number of residential care homes before making our final decision - but we knew as soon as we visited Harwood that we had found his new home. Dad was suffering from the early stages of dementia and so the transition from his home of 30 plus years could have been both difficult and painful but this was not the case. From the moment Dad arrived, he felt that he was "home from home" and our family all felt a tremendous sense of relief that Dad was safe and happy. Harwood House is a very special nursing home. There was always some activity or another, visits to local tourist attractions or boat trips on the Thames - the residents were as active as they wanted to be. But what stood out the most and what I was most impressed with was the staff - kind, courteous and respectful to everyone, all the time. Harwood House is a beautiful building but the staff make it a wonderful home.

My relative has been in Harwood House for almost a year. Having visited the Home, I should like to say how impressed I have been with every aspect of it. The Home is situated in beautiful surroundings with immaculate and colourful gardens. Every thought is for the wellbeing of the residents. The rooms are very well equipped and the public areas are excellent. Nothing is too much trouble for the staff who are most welcoming to the visitors. The menus have multiple choices so that all tastes are catered for.

The kindness we felt then was amazing not just to the patient but also to us. When, earlier this year, a friend needed long term care I had no doubt which care home I thought best but we also did look at others. Some I would not even take her into. No one could have known what a year of Covid 19 would mean to care homes but through all of this, it has always been fun to visit Harwood House whenever possible. The excellent en suite accommodation and the caring and efficient staff are welcoming and friendly. The food is great and the residents' tastes are individually catered for. The nursing care if required is kind and efficient. My friend has now been there for almost a year and neither she nor I have any regrets.