






Harwood House Luxury Care is a highly praised 31 room care home with nursing in a beautiful property in Cookham Dean, Maidenhead, with magnificent views over Windsor and the Thames Valley. Their philosophy of luxury care colours everything they do, from the way the home looks and feels, to the way they organise the care they provide.
In 2010 Harwood House completed a £2m development programme designed to create an environment...
Care Provided by Harwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Our fees are dependent upon the room selected and are inclusive of all charges except hairdresser, chiropody, newspapers and physio therapy fees.
Contact Harwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Harwood House Ltd
- Private Owned
Person in charge
- Rebecca Laing(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (35)
Visiting
- Visitors are welcome by appointment
Parking
- Parking available on site
Harwood House Reviews (51)
Harwood House has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Harwood House has 51 reviews.
The staff are consistently friendly to visitors and kind and caring to residents. This includes reception, the manager, the kitchen staff as well as the carers and activity providers. The atmosphere is welcoming and the premises well maintained. Cleanliness is faultless. The nursing staff are always approachable and willing and able to answer questions regarding medical care. I have never had any reason to doubt that the best care is provided.
Thank you, and we appreciate your kind comments, it proves that what we do is so worthwhile and appreciated. We continue to try to be the best and to enhance the day to day lives of our Harwood family, their happiness, safety and care are always paramount to all of the team
My Dad was a resident of Harwood House for two weeks respite care following a fall. He was very fragile following a short stay in hospital and struggling to cope due to fatigue, loss of mobility and concussion. We will forever be grateful to the team at Harwood House for the exemplary level of care Dad received. As an independent soul, he preferred to stay in his room a majority of the time but there was no pressure on him to 'join in' and care was on hand to ensure he took medication, exercised and ate. Thankfully, and partially due to the excellent physio treatment arranged for him during his stay, his physical strength improved such that he could return to his home environment. Without doubt, it was the exceptional care and safe environment that enabled him to recuperate quickly. The whole team were fantastic and just so kind to my Dad ensuring he was monitored without smothering him. Everyone we spoke with was extremely responsive and helpful. Thank you.
The care home is in lovely surroundings and has been peaceful and quiet when I've visited. The food has been well prepared and Mum has enjoyed each one of her stays.
Thank you very much for your kind support and care.
Thank you very much for your review, it is greatly appreciated and we are glad that your mum enjoys the care and community of our nursing home, we strive to maintain high standards and also to ensure everyone is happy and safe, kind regards Cindy Tabram Deputy Manager
The staff were very helpful, the food was excellent and nothing was too much trouble. I was relaxed and happy and soon responded to their care.
After three weeks I was well enough to return home and manage on my own.
I should like to thank the matron and staff for all their help, I would have no hesitation in returning at any time.
Thank you for your kind words and it was a pleasure to look after you and get you back on your feet, we are here whenever you need our help, kindest regards from all the Team.
We would like to express our thanks to all the staff of Harwood House for the love and care given to my friend in the time that he was with you. We were so very sorry to lose him but know that the great care that he was given and being in such lovely surroundings must have helped him to reach the great age he did. Thank you all so much.
On behalf of the all the staff of Harwood House thank you for taking the time to acknowledge the love and great care given to your friend in the time he was with us at Harwood House. We were delighted to look after him in our "lovely surroundings", helping him to reach the great age that he did.
A beautiful nursing home in a beautiful setting. The staff are some of the most caring, loving people. The home is clean, well maintained and a cheerful place for all the residents. Anyone looking for somewhere for their loved ones should really consider Harwood House.
Patsi Thank you your kind comments and taking the time to write a review. I am delighted that you found the team at Harwood House caring and loving and the beautiful property clean and well maintained. We believe that it is a special place and the residents are special people.
It was a very difficult decision to make choosing the right home for her to spend her final years but once I had visited Harwood House I knew she would be very happy there.
The home has incredibly high standards and always feels very homely.
My mother is very well cared for by delightful nursing staff and carers.
The well-being staff organise a variety of activities for the residents to participate in catering for physical needs, mental and social needs.
It has been extremely difficult for the well-being team with the lockdowns but they have risen to the challenge and been excellent organising video calls with family and friends.
The home has an excellent chef who caters for the residents individual dietary needs.
The admin staff send out regular updates of any changes in the home.
Anne, Thank you for your kind words about the carers, nurses, well-being team, chef and the incredibly high standards the team maintains at Harwood House. We are encouraged that your mother has been happy at Harwood House.
Subsequent experience amply confirmed initial impressions: a glorious location, large and comfortable communal rooms, excellent food, and social contact and activities to provide the stimulation that Mum needed. She came to think of Harwood House as 'my home'.
The staff deserve special praise - never too busy to talk about Mum's progress, right on top of the latest developments while keeping a clear perspective on Mum's long-term decline, and ensuring loving personal relations with residents. They kept the family in close touch during Mum's final weeks.
The management did their best to keep ahead of the unsatisfactory official guidance on Covid-19.
In sum: Expensive, but excellent - Mum could not have been better provided for in her final years.
Harwood House is an exceptional care home. My grandmother has been in there now for 2 years and I cannot fault any aspect of the care home, its staff or its activities/services at all. The staff are wonderful and very attentive and caring and always available whenever needed for updates and information on how Nan is doing. The services/activities provided are very engaging for Nan and the other residents. I know she is very happy and enjoying her time there and is being looked after with the utmost care and attention.
Thank you for your kind words Nik, we strive to do our best and make life enjoyable for our residents and their families
Because I live 12000km away it is great to know that my father is in the best of care. In the years he has been there the staff have been very stable. He is loved, entertained (despite Covid lockdowns) and looked after beautifully. While no one wants to be in a care home if you have to choose one for a relative this is excellent.
Thank you for your kind words it is our pleasure to care for your Dad, and I will pass your thoughts to the staff, your feedback is greatly appreciated.
Harwood House is a beautiful home, the rooms are well equipped and have lovely views of the grounds. The staff are wonderful and nothing is too much trouble.
I have been particularly impressed with the entertainment and enrichment program on offer, so much thought goes into ensuring every resident is looked after to the highest standard. Harwood House offers a premium level of care, with great attention to detail.
I would highly recommend Harwood House to friends and family.
Thank you, Nicola, we endeavour to ensure all our residents are happy, safe and have the best quality of life. Your comments are greatly appreciated
Right from our initial enquiry we have been very impressed by Harwood House. I had been made aware of the place by a friend. We had a very quick response back to our request for a visit while looking for a place for my father - who had become very frail after several falls and consequent hospital stays. We did visit two other places but Harwood House stood out. All of our questions were answered very satisfactorily and we decided on a ground floor room so that my father can look out on the garden as at home. He has only been in three weeks now but nothing has been too much trouble. The level of care in this time has been excellent. Any questions I have are quickly answered and things actioned where necessary. All the staff are very caring and friendly. Having my father settled there has certainly put my mind at rest as I know he is being well cared for.
Dear Janet, thank you for taking the time to review Harwood House. It is lovely to hear that your father has settled well at Harwood House and is enjoying a ground floor room looking out at the garden as at home. It helps that your mind is at rest knowing he is being cared for with excellence. The...
I was quite unwell when I arrived at the Harwood House from hospital. I soon realised the home was a clean, caring and loving home where the staff are both friendly and eager to do their best for you. Although we are still in lockdown the general atmosphere is happy and relaxed. The lovely grounds are being groomed for the summer season and already look good. The facilities at Harwood House are able to cater for all our needs, medical or social. To summarise Harwood is a beautiful, efficiently run care home.
Thank you, Derrick. We are delighted that you are enjoying our clean, caring and loving home and our friendly staff.
I would highly recommend it for anyone looking for a home from home for their loved ones.
The setting is beautiful, and the gardens are stunning, with lovely views. The garden is very well looked after.
They have varied activities every day, tailored to the interests of the residents, and trips out when allowed.
All the meals are freshly cooked by the Chef who consults with the residents when menu planning.
I feel very reassured that my loved one is getting the best care.
Thank you for the lovely review, we endeavour to always make our Harwood family happy and well cared for.
The nursing home is set in the most beautiful location. The rooms are very well equipped and cater for most nursing needs. The staff are very professional and are very willing and ready to talk to relatives at any time of day or night. They are all very kind and patient with the residents. Although my relative was not at the nursing home for long I would not hesitate to recommend it.
Many thanks for your lovely comments, we try hard to make a difference to the lives of our Harwood Family.
The staff, care provision, accommodation and daily activities - all in such a stunning setting - make Harwood House the first choice for care for our family.
Thank you for the lovely review of our home.
My father spent the last two years of his life in the care of Harwood House. We had looked at a number of residential care homes before making our final decision - but we knew as soon as we visited Harwood that we had found his new home. Dad was suffering from the early stages of dementia and so the transition from his home of 30 plus years could have been both difficult and painful but this was not the case. From the moment Dad arrived, he felt that he was "home from home" and our family all felt a tremendous sense of relief that Dad was safe and happy. Harwood House is a very special nursing home. There was always some activity or another, visits to local tourist attractions or boat trips on the Thames - the residents were as active as they wanted to be. But what stood out the most and what I was most impressed with was the staff - kind, courteous and respectful to everyone, all the time. Harwood House is a beautiful building but the staff make it a wonderful home.
Many thanks John for your wonderful review, it was a privilege to look after your dear father.
My relative has been in Harwood House for almost a year. Having visited the Home, I should like to say how impressed I have been with every aspect of it. The Home is situated in beautiful surroundings with immaculate and colourful gardens. Every thought is for the wellbeing of the residents. The rooms are very well equipped and the public areas are excellent. Nothing is too much trouble for the staff who are most welcoming to the visitors. The menus have multiple choices so that all tastes are catered for.
The kindness we felt then was amazing not just to the patient but also to us. When, earlier this year, a friend needed long term care I had no doubt which care home I thought best but we also did look at others. Some I would not even take her into. No one could have known what a year of Covid 19 would mean to care homes but through all of this, it has always been fun to visit Harwood House whenever possible. The excellent en suite accommodation and the caring and efficient staff are welcoming and friendly. The food is great and the residents' tastes are individually catered for. The nursing care if required is kind and efficient. My friend has now been there for almost a year and neither she nor I have any regrets.
My mother has lived at Harwood House for 6 years following a diagnosis of dementia. From the outset, we were extremely impressed with the building and grounds. Harwood is a large period property with modern extensions situated in an enviable position. The landscaped gardens with views to Windsor and beyond are a real bonus. Many rooms have access to the terraces which was of great benefit to Mum when she was mobile. The friendly and helpful staff have always provided a high level of care tailored to her needs. Rooms are spacious and standards of cleanliness high. Despite Mum's decline in communication and mobility, she is included in appropriate activities. We were particularly impressed with the lengths staff went to when her 100th birthday had to be 'online' due to current restrictions. The kitchen produced a wonderful cake and her room looked beautiful. We would thoroughly recommend Harwood and are so pleased that a space was available for her when she needed to go into care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Meet the Team (1)

Morag Forsyth, trained as an SRN (now known as Registered Nurses) in Glasgow. Moving south she joined the staff of Harwood House in December 1989. Today she is our Matron Director. Excellence in nursing is in her DNA; the comfort, safety and well-being of each resident is her priority. With a sense of humour, she cheerfully and efficiently keeps the show on the road supported by a very good team. Morag has seen the house and gardens transformed in the last fifteen years to be the safe and elegant home it is today.
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