






Harwood House Luxury Care is a highly praised 31 room care home with nursing in a beautiful property in Cookham Dean, Maidenhead, with magnificent views over Windsor and the Thames Valley. Their philosophy of luxury care colours everything they do, from the way the home looks and feels, to the way they organise the care they provide.
In 2010 Harwood House completed a £2m development programme designed to create an environment...
Care Provided by Harwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Our fees are dependent upon the room selected and are inclusive of all charges except hairdresser, chiropody, newspapers and physio therapy fees.
Contact Harwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Harwood House Ltd
- Private Owned
Person in charge
- Rebecca Laing(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (35)
Visiting
- Visitors are welcome by appointment
Parking
- Parking available on site
Harwood House Reviews (51)
Harwood House has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Harwood House has 51 reviews.
Throughout this year the safety and health of the residents has been the most important factor; we have been able to see Mum whenever possible, which has been so appreciated, and I am looking forward to my Christmas visit. There is a wonderful calendar of events planned for December, as is the case for every month.
Wish occasionally that she could be taken out other than just the garden but as my mother has to be hoisted and cannot really support herself in a wheelchair, this might be difficult.
Activities are therefore limited but she can observe.
My mother’s quality of life at Harwood House is considerably better now than it was when she was living alone in her own home.
I love to come and see my friend. She always looks so happy and the girls are so kind and lovely with her. It's a lovely home and I always tell all my family I would put my mother in Harwood House if we need to. I know she would love it and I know she would be looked after, the staff are excellent and management are the best.
I visit Harwood House on a regular basis and have done for over ten years. I have always been impressed by the very high standards and overall atmosphere that Harwood House is now the 'home' of the residents and that every need must be met on an individual basis.
Thank you for your kind review and for visiting the residents of Harwood House, who call it Home, for over ten years. We are delighted you have continued to enjoy, indeed been impressed, with the very high standards and welcoming atmosphere at Harwood House.
The palliative care my mother received in the last days of her life was exceptional. It was a great comfort to me that she was looked after with such care. All the staff, without exception, were compassionate and concerned and at the same time efficient, calling for the doctor, providing her with medication and looking after her physical needs to keep her clean and comfortable. They all went the extra mile to ease her passing after she had suffered two strokes which may have been caused by her cancer. We visited every day for a period of ten days at all different times and were welcomed, offered drinks and even hugged. The nurses and staff were always available to discuss how my mother was. On the day of her death, my sister and I were phoned as we all live over an hours drive away to come to the home and we were able to spend the last two hours of her life holding and talking to her until she peacefully just stopped breathing. Our grateful thanks to everyone involved in her care.
I regularly observe the delivery of outstanding care and genuine compassion towards the residents. The staff working at Harwood House 'make the difference', my experience is that they all contribute to the effective and safe environment that I trust my mother to be in. The staff tailor their approach to the needs and or capacity of the resident they are assisting. I am aware that the majority of staff are long serving, this allows rapport and trust to be built, ensuring residents are comfortable with those staff caring for them. My mum's quality of life has improved substantially since taking up occupancy at Harwood House. I could not have asked for any better.
Overall I think Harwood House is very worth while including on a short list of care homes worthy of consideration. From the personal experience I have had in them caring for my Aunt and Uncle I would highly recommend the home. The level of care and general facilities are excellent, they really do have the residents welfare at the core of what they do. Please go and see for your self.
Harwood House is without doubt 'gracious living'. It does what it says on the tin and provides residents with a place they can call home. There is no better accolade than to hear your loved one say every time you see them or ring them... "I'm so happy here!" I only wished we lived nearer and could play a more active roll in the life of the Home. It is a great relief that even though we live a distance away, we can totally rely on the staff to provide the best level of care and attention. Thank you.
Harwood House has looked after mum for the last 18 months, showing her the upmost kindness, support and dignity. Everyone who works here is faultless with a few care workers going above and beyond to make mum feel at home. Mum has vascular dementia so life is full of challenges, but these are dealt with in the most professional way. I couldn't recommend then enough. Thank you.
This care home with nursing is like a 5 star hotel and the nursing care is 5 star plus! The attention, kindness, concern and professional approach is first class. The rooms are very homely and have beautiful views and outlook. Lovely gardens to enjoy, especially with friends and family. There are activities going on every day, stimulating, creative and imaginative. Such a warm welcoming environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Harwood House.
There are no upcoming events for Harwood House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Harwood House.
Meet the Team (1)

Morag Forsyth, trained as an SRN (now known as Registered Nurses) in Glasgow. Moving south she joined the staff of Harwood House in December 1989. Today she is our Matron Director. Excellence in nursing is in her DNA; the comfort, safety and well-being of each resident is her priority. With a sense of humour, she cheerfully and efficiently keeps the show on the road supported by a very good team. Morag has seen the house and gardens transformed in the last fifteen years to be the safe and elegant home it is today.
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