Church Road, Old Windsor, Windsor SL4 2JW
Owner: Windsor Care Ltd
Person in charge: Kaye van der Sloot (Manager)
Local Authority / Social Services: Windsor and Maidenhead Royal Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French, Hindi, Hungarian, Polish
Single Rooms: 61
Shared Rooms: 2
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Home is set in 6 acre grounds running alongside the
On Site Parking
Latest Care Quality Commission* Report on The Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Manor has a Review Score of 1.2 (1.167)
The Review Score of 1.2 (maximum of 10) for The Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.167 for The Manor is calculated as follows: ( (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for The Manor is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 0 Reviews ÷ 13 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Lisa H (Granddaughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
Unfortunately I cannot recommend this care home, which is a shame.
This opinion is based on my personal experiences of having a close relative reside at The Manor Care home for just over 18 months.
How likely would you be to recommend The Manor? Extremely Unlikely
Overall Standard: Very Poor
Care / Support: Very Poor
Cleanliness: Very Poor
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Staff: Very Poor
Management: Very Poor
Safety / Security: Very Poor
Rooms: Very Poor
Value for Money: Very Poor