Kingfishers Care Home

Fieldhead Gardens, Bourne End SL8 5RA
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9.7 64 Reviews
  • Kingfishers Care Home, Bourne End
Kingfishers is a beautifully located care home in the scenic town of Bourne End in the county of Buckinghamshire.

They offer long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia.

The home has an excellent team of Activity Coordinators who ensure that each resident has a good variety of activities to support them, give them a real sense of involvement, and enhance their daily health and wellbeing. With the home's mobile friendly vehicle, the sky is your limit. The Team would love to be part of your journey in exploring what the local area has to offer.

The Chefs at Kingfishers take special care in providing a varied seasonal menu using fresh produce daily and taking into consideration each resident's individual dietary requirements and preferences.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care meeting all your needs.

The Team really do go the extra mile which isn't just providing quality care, its providing a comfortable and meaningful way of life. The manager and the Team always have the door open, so why not pop in for a cup of tea and get a real sense of feeling of the home yourself.

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Care Provided by Kingfishers Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sonya Virdee (Home Manager)
  • Admission Criteria
    • No
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingfishers Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Please contact the home for more information
  • (these prices are only a guideline, please contact Kingfishers Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24/7 365 of the year. They have an open visitor policy which enables visitors to see loved ones at a time convenient for both parties.


  • Parking

  • The home has free parking spaces located at the front of the house


Kingfishers Care Home Reviews (64)

Total of 64, showing 41-60
9.7

Kingfishers Care Home has a Review Score of 9.7 (9.658) out of 10, based on 24 reviews in the last 2 years. Over all time Kingfishers Care Home has 64 reviews.

Overall Experience

  • 54
  • 7
  • 2
  • 0
  • 1

Date Published

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Review from L S (Grandson of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to say how amazing the whole of Kingfishers have been during this uncertain time. I for one am so amazed at how hard you have all worked throughout the whole pandemic and continue to do so. I would like to give a special thank you to your clinical team who are working to give my
grandmother the best possible end of life care. It’s heartwarming knowing she’s got so many loving people around her when we can’t be right there with her. I’d like to say as well whenever I call to check on how she’s doing it’s lovely to hear so many happy voices in the background. On that note, I would like to say your Care Home Assistant Practitioner always sounds very happy and positive when we cross paths over the phone and she always answers any questions I may have with such compassion and reassurance; you have a true gem in your team. Thank you again for all your hard work.

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Review from Nicola S (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the word go, even when I turned up on spec to make the initial inquiry for my mother to be admitted, everyone has been so welcoming and kind to us all. The odd qualm raised by us over my mother's care, which is as much to do with her coming to terms with losing her independence, is dealt with
unobtrusively but efficiently. All the staff from the nurses UP to the ancillary workers are always so cheerful and have been very sympathetic to both my mother's and family needs. Even though Mum has only been a resident for 9 months, they have a real soft spot for her
Through their diligence, care and love they have up to now kept the residents safe and generally happy throughout the lockdown period, although Mum has found this difficult. I am however very concerned that the Home has found it very difficult to source the tests necessary to meet the Government's targets of once a week for staff, and residents once a month. So after 5 months, only 1 test has been done.

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Review from Mary J (Wife of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming, even during lockdown and window visiting. My husband is clearly happy with them and I have been sent letters and cards which he has signed (as well as able), maintaining contact with me and the family, very kindly done.

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Review from Darren T (Son of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in this home for palliative care for 6 weeks until his passing. Being during the COVID time we were only able to visit once, but the staff ensured he was able to talk to us every day and kept us up to date with all developments in his health and well being. They answered and questions
and enquiries promptly and efficiently. Every single staff member we came in contact with was kind, compassionate and just lovely. I would not hesitate to recommend this care home to anyone, truly magnificent.

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Review from Jo P (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only here for a short time I cannot fault the care she received. The staff went over and above anything I expected and the general standard is amazing. I would not hesitate to recommend Kingfishers - a big thank you to everyone!

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your lovely comments will be shared with our team and are very much appreciated. Please come and see us soon.
Very best wishes, Jenny


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Review from Jackie Y (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful. The rooms clean and the food is exceptional. My mother has been treated with kindness and respect in lovely surroundings.

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Review from Olivia H (Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been happy here.

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Review from Mary I (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have now used Kingfishers Nursing Home. Mum had end of life care, she was treated with the utmost respect. My dad was always made to feel welcome when he went to visit her. My dad is now there after suffering a fall, his room is spotless with a great view of the garden, he is very happy
and for us as a family, we know he is safe, clean and he has company as loneliness is terrible. I can’t wish for better for my dad.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. Your lovely comments will be shared with our caring team, we feel very lucky to have your wonderful dad with us. Warm regards, Jenny.


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Review from Coleen T (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Kingfishers last year. She was only there for a week before she sadly passed away. When it became clear to us as a family that Dad needed long term residential care, it was to be from Kingfishers without a shadow of a doubt. The staff are simply wonderful, they look after their residents
as though they are their own family. The surroundings are just beautiful. When visiting we too are on the receiving end of the Kingfishers love. I only hope that if ever I have to go into care that it is somewhere that upholds the same values as the Kingfisher and Salveo Care teams.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for your wonderful comments. We're so pleased that we were your families first choice of a care home for your dad. We take great pride in ensuring we deliver the best of care for our residents. The team and I look forward to seeing you and your family soon when you next visit your dad. Your comments are very much appreciated and will be shared with our team. Best wishes, Jenny.


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Review from Sophie (Granddaughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this wonderful care home to anyone who is in need for one, the staff are absolutely amazing! So kind, caring and very welcoming. My nan was with them last year and the care they gave her was outstanding from beginning to end, we as a family could not have asked for any better
and now my grandad is with them and he is very very happy there and well looked after. You can ask the staff anything and they will go above and beyond to help in any way they can!
The rooms, facilities and gardens are beautiful, spacious and maintained to a high standard.
It’s a very safe and secure environment which puts our minds at ease!

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for your wonderful comments. We're pleased your grandad is happy and settled in our home, we take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Best wishes, Jenny.


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Review from J W (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is purely the most incredible place, the staff are what makes it so special. My father has been looked after so sensitively with extraordinary care, love, and goes over and above anything that I would expect. A real gem and the best place for my father. A perfect place to be.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for your wonderful comments. We're pleased your father is happy and settled in our home, we take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Best wishes, Jenny.


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Review from Patricia C (Wife of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere greets you when you enter. The staff are so helpful and friendly and nothing is too much trouble. Have eaten in the dining room and the food was excellent.

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Review from Caroline T (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff have been very attentive to Mum’s specific needs and succeeded in motivating her to join in again with the social life and activities at Kingfishers. The family is kept up-to-date by staff, between visits, and always greeted warmly. There is a lovely, caring atmosphere, well-presented
accommodation, thoughtfully-designed activities and delicious meals. Mum is happy there - and we feel she is in the best place.

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Review from M O (Friend of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from kitchen, cleaners to nurses and managers are extremely caring and friendly. The beautiful building and resident rooms are clean and homely. The residents look well cared for and entertained. The gardens are lovely and easily accessible. The food is just WOW!

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Review from Barbara H (Wife of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new owners have taken over the decor and furnishings have been upgraded to a very high standard. The care assistants, for the main, remain which is good for the relatives to get to know them. It is also good for the residents. Kingfishers manage to hang on to the same caring staff which puts
residents at ease. Only knowing the day carers only, cannot comment on night staff.

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Review from Paula T (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the high standard of care given, also the cleanliness of the room including the en suite, the checks made throughout the day and night and for the high standard of accommodation. The extensive renovations inside and out have been done to a high standard. All the staff
are very welcoming, friendly and are always ready to answer any questions you may have. Well done Kingfishers.

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Review from Pauline J (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Kingfishers for nearly 4 years she is very happy and well cared for.
The staff are lovely and the nurses and carers provide mum with excellent care.
Mum enjoys her food especially her Sunday roasts. Mum's room has been refurbished to a high standard. Kingfishers is a very friendly
and happy place and I am glad my mum calls it home. It's also close to the village so we are able to push her out for coffee.

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Review from S F (Son-in-law of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is brilliant. Staff is brilliant. Attention to detail, great food, cups of tea. Cannot fault the room, staff, facilities.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

We appreciate you taking the time to review our home and for your lovely feedback which is greatly received. I will ensure your wonderful comments are shared with our team. Warm regards Care Relations Manager


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Review from J C (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Lovely staff. Superb care. Could not ask for more.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. Your lovely comments will be shared with our caring team and are very much appreciated. Warm regards Care Relations Manager


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Review from Gaynor B (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent over 3 years in Kingfishers and was extremely happy. All the staff were very kind. My father passed away over a year ago and I still pop in to visit some of the residents. I always feel welcomed. I think it is a good sign that a lot of the staff have been here a long time.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for your lovely review and for continuing to visit our residents and staff, we are so grateful that you still come and see us. Look forward to seeing you again soon. Warm wishes Jenny.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Kingfishers Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Kingfishers Care Home is calculated as follows: ( (208 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 275 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.