Lakeside Care Centre, Aylesbury, Buckinghamshire
Lakeside Care Centre, Aylesbury, Buckinghamshire
Lakeside Care Centre, Aylesbury, Buckinghamshire

Lakeside Care Home, in Aylesbury, offer a high standard of nursing and residential care, with a capacity of fifty-nine and years of carer experience available.

The landscaped gardens and patio are popular with residents, as is a flexible activities programme that works to ensure a good physical and mental health amongst occupants, together with making their daily lives an enjoyable experience.

The home aims to keep up to date with modern care standards and technology, while striving to prove its efficient outlook in line with regulator's requirements.

Owner: Barbara (Aylesbury) Ltd

Person in charge: Valerie O'Brien (General Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, Polish, Romanian

Single Rooms: 49

Shared Rooms: 2

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lakeside Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Lakeside Care Centre has a Review Score of 9.4 (9.373)

The Review Score of 9.4 (maximum of 10) for Lakeside Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Lakeside Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.807 for Lakeside Care Centre is calculated as follows: ( (139 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.566 Points relating to the number of positive Reviews for Lakeside Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.6 Target = 0.566

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lakeside Care Centre?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lakeside Care Centre

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

If you've got to be in a place like this, it's a nice one, said my mother in law!
She likes sitting by the window looking out into the car park - so she can see who's coming and going.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Val O'Brien, Manager at Lakeside Care Centre responded to this review on 16 Nov 2017:

Thank you for this kind review.

My sister looked after better than she had done for years. I couldn't be happier with the kindness and care shown.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Val O'Brien, Manager at Lakeside Care Centre responded to this review on 22 Sep 2017:

Thank you for such a lovely, kind review. The staff will appreciate your comments.

All the staff at Lakeside played a fantastic part in making the final months of my mum's life happy and contented. Lakeside is an excellent environment. The frail and elderly feel safe and cared for. The home is very clean, well staffed and welcoming to visitors. The care and attention was impeccable. My mum deserved the very best and she certainly received it.
They gave me the reassurance and compassion needed during her end of life care.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Val O'Brien, Manager at Lakeside Care Centre responded to this review on 17 Aug 2017:

Thank you, S C for such a lovely review which I will pass on to the staff. I am pleased we were able to give mum and all the family a standard of care you had wished, for such a lovely lady.

My mum was placed at Lakeside for end of life care. The room was perfect with a lakeside view and was clean and tastefully decorated. We were able to personalise the room. The staff, from the moment we stepped into Lakeside, were polite, attentive and knowledgeable of my mum's conditions, they were just so lovely. I was so confident of the care Lakeside offered, I felt able enough to trust them with the care of my mum, usually hard for me as I have been her carer for 6 years.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Val O'Brien, Manager at Lakeside Care Centre responded to this review on 08 Dec 2016:

Dear Jeanette, thank you for this lovely review I am so pleased you felt at ease with us looking after your mum, I will let all the staff see your comments.

My nanny spent about a week in the care home before she sadly passed away on Wednesday 23rd November. The care she received was wonderful. The carers treated her like she was their own family. They came and checked on her regularly and made sure she was comfortable. Thank you for your care and support.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Val O'Brien, Manager at Lakeside Care Centre responded to this review on 08 Dec 2016:

Dear Chloe, Thank you for such a lovely review even though your nanny was here such I short time. I am pleased you felt the care and support was wonderful. I will pass your comments onto the staff. Our thoughts are with you and the family.

A friendly, well run care home, which is looking after my mother with care, respect and dignity. We as a family feel confident mum is in the best place to help her in her later years when she can't look after herself anymore.
The manager was also very helpful in assisting us with the procedure/system of how to get mum into the care home.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Valerie O'Brien, Manager at Lakeside Care Centre responded to this review on 30 Nov 2016:

Dear Steve
Thank you for the kind review I will pass your review and comments to the staff.

I have felt safe here, I was made to feel so welcome. Staff and management so lovely and helpful. I have never felt so happy, I love the views. I felt very secure, staff are all happy.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very daunting at first, but after a few days everyone was friendly and made me very welcome. Staff, carers, nurses were very kind and dedicated. Their attention was very caring, nothing was too much trouble, helping as much as possible. Very hard work. What they achieve is amazing.

How likely would you be to recommend Lakeside Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Valerie O'Brien, Manager at Lakeside Care Centre responded to this review on 22 Jul 2016:

Thank you for your kind review I am pleased you enjoyed your stay

My mother was transferred to lakeside because of her failing mobility, health and weight. She was 97 and needed more intensive care generally. In the 6 months she was there she gained weight and seemed very happy. Mum passed away at the home 20-2-16, with the family around her for the last 36 hours. The care and dignity mum and the family were shown was outstanding. Nothing was to much trouble. Lakeside is a place where, after visiting your loved one, you come away feeling content and confident you are leaving them in good hands.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On my first visit I was immediately impressed with the quality of welcome and readiness to be helpful without intrusion. Staff smiled as I passed them wherever they were working and readily responded if I had a query. All visits were the same. It was always a pleasure to visit my friend. I like the way that the majority of staff responded to my friends and her needs efficiently and respectfully. I also found management equally ready to respond to requests for information or action and felt that they genuinely were doing the best they could under any circumstances to deal with the situation in hand. This is a human nursing home.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum has recently moved to Lakeside where she is extremely happy and content. She has a lovely comfortable room which has stunning views across the lake. She also has her own toilet/shower room attached. The family of staff are amazing, from the manager to the cleaners, chef and carers, everyone finding the time to make mum's stay as pleasant as possible - even calling the doctor in promptly when mum was poorly. Both mum and the other residents are looked after and supported well depending on their individual needs; the staff being good listeners, caring, friendly, patient and kind. There always seems to be different activities happening in the main lounge; it is a happy place. It is reassuring to know that mum is being so well looked after during her time here. If I become too old/infirm and unable to look after myself, then this is the type of nursing home that I would like to end up in. I would definitely recommend this home to others.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We moved mum to Lakeside recently from another care home. The setting is wonderful and mums room overlooks the lake .
The management set the tone that is cascaded throughout the whole team.
The facilities are excellent as are the staff. From the nursing team, carers and housekeeping team. The activities are greatly welcomed. Thank you everyone.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I experienced constant attention from the moment I arrived from the professional nurses and management teams and the friendly and courteous carers. Carers who occasionally had to accept rudeness from some frustrated residents were particularly impressive. The food was particularly good, varied and cooked to the highest standard and seemingly endless offering of drinks throughout the day. The care home was really well established in a very nice area and built to a high standard and kept up to date in functionality, equipment and cleanliness. It was very difficult if not impossible to fault anything to everyone concerned.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff here are wonderfully attentive, caring and treat my mother with such kindness and dignity. The food is excellent and varied and just the right amount for a smaller appetite. My mother's room is lovely, with a view of the lake, although (sadly) she takes little interest in what she can see. It is managed extremely well and communication appears a strength.

How likely would you be to recommend Lakeside Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

January 2015

Smile for Life accreditation

Recipient: Lakeside Care Centre

Date: Thursday 29 Jan 2015

more details

End of Life Care

Recipient: Lakeside Care Centre

Date: Thursday 29 Jan 2015

more details

Job Vacancies

Staff Profiles

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Valerie O'Brien

Job Title: General Manager

Description:

Registered Nurse; Diploma of Orthopaedic & Tissue Viability; Registered Managers Award; PTTLS (Teaching qualification) and 20 years experience in elderly care and associated roles. Val is committed to maintaining the high quality of care for our residents in accordance with their individual assessed needs.

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Jackie Moore

Job Title: Deputy General Manager

Description:

Registered Nurse; Diploma in End of Life Care; Jackie leads and monitors our team of qualified nursing staff and carers who provide the professional nursing care to our residents.

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Rudylin Demafeliz

Job Title: Administrator

Description:

Rudylin manages the office which is responsible for the efficient running of the administration at Lakeside and provides invaluable support to the Home Manager, the residents and their relatives.

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Darryl Taylor

Job Title: Head Chef

Description:

Darryl acknowledges the importance of mealtimes to our residents and leads our team of skilled chefs in the preparation of nutritional and appetising meals. All meals are freshly cooked in our kitchens from locally sourced suppliers. and the daily menus are planned to ensure that meals are well-balanced and offer a varied diet.

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Tomasz Mozder

Job Title: Head of Housekeeping

Description:

Tomasz leads our housekeeping and domestic staff who maintain the highest standards of cleanliness and supervises a full in-house laundering service, to ensure there is always a supply of clean clothing and linen.

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Tracy Mordue

Job Title: Social & Activities Secretary

Description:

Tracy organises daily entertainment with various activities provided by visiting musicians and entertainers, in-house theatre, cinema and games. Outings are arranged following discussions with residents and their families.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lakeside Care Centre