Lakeside Watermead Care Home

My mother in law is well cared for. As her needs increase so does the care she receives, so we have no worries. The care home is maintained to a high standard. The staff are very friendly and we are always made to feel welcome, whatever time of day we visit.

They were very obliging when we had a family wedding this year and they helped my wife put her best clothes on and also provided a carer (at a cost) to accompany her on the day. She thoroughly enjoyed her day out!

She likes sitting by the window looking out into the car park - so she can see who's coming and going.

My sister looked after better than she had done for years. I couldn't be happier with the kindness and care shown.

They gave me the reassurance and compassion needed during her end of life care.

My mum was placed at Lakeside for end of life care. The room was perfect with a lakeside view and was clean and tastefully decorated. We were able to personalise the room. The staff, from the moment we stepped into Lakeside, were polite, attentive and knowledgeable of my mum's conditions, they were just so lovely. I was so confident of the care Lakeside offered, I felt able enough to trust them with the care of my mum, usually hard for me as I have been her carer for 6 years.

My nanny spent about a week in the care home before she sadly passed away on Wednesday 23rd November. The care she received was wonderful. The carers treated her like she was their own family. They came and checked on her regularly and made sure she was comfortable. Thank you for your care and support.

The manager was also very helpful in assisting us with the procedure/system of how to get mum into the care home.

I have felt safe here, I was made to feel so welcome. Staff and management so lovely and helpful. I have never felt so happy, I love the views. I felt very secure, staff are all happy.

Very daunting at first, but after a few days everyone was friendly and made me very welcome. Staff, carers, nurses were very kind and dedicated. Their attention was very caring, nothing was too much trouble, helping as much as possible. Very hard work. What they achieve is amazing.

My mother was transferred to lakeside because of her failing mobility, health and weight. She was 97 and needed more intensive care generally. In the 6 months she was there she gained weight and seemed very happy. Mum passed away at the home 20-2-16, with the family around her for the last 36 hours. The care and dignity mum and the family were shown was outstanding. Nothing was to much trouble. Lakeside is a place where, after visiting your loved one, you come away feeling content and confident you are leaving them in good hands.

On my first visit I was immediately impressed with the quality of welcome and readiness to be helpful without intrusion. Staff smiled as I passed them wherever they were working and readily responded if I had a query. All visits were the same. It was always a pleasure to visit my friend. I like the way that the majority of staff responded to my friends and her needs efficiently and respectfully. I also found management equally ready to respond to requests for information or action and felt that they genuinely were doing the best they could under any circumstances to deal with the situation in hand. This is a human nursing home.

Mum has recently moved to Lakeside where she is extremely happy and content. She has a lovely comfortable room which has stunning views across the lake. She also has her own toilet/shower room attached. The family of staff are amazing, from the manager to the cleaners, chef and carers, everyone finding the time to make mum's stay as pleasant as possible - even calling the doctor in promptly when mum was poorly. Both mum and the other residents are looked after and supported well depending on their individual needs; the staff being good listeners, caring, friendly, patient and kind. There always seems to be different activities happening in the main lounge; it is a happy place. It is reassuring to know that mum is being so well looked after during her time here. If I become too old/infirm and unable to look after myself, then this is the type of nursing home that I would like to end up in. I would definitely recommend this home to others.

The facilities are excellent as are the staff. From the nursing team, carers and housekeeping team. The activities are greatly welcomed. Thank you everyone.

I experienced constant attention from the moment I arrived from the professional nurses and management teams and the friendly and courteous carers. Carers who occasionally had to accept rudeness from some frustrated residents were particularly impressive. The food was particularly good, varied and cooked to the highest standard and seemingly endless offering of drinks throughout the day. The care home was really well established in a very nice area and built to a high standard and kept up to date in functionality, equipment and cleanliness. It was very difficult if not impossible to fault anything to everyone concerned.

The staff here are wonderfully attentive, caring and treat my mother with such kindness and dignity. The food is excellent and varied and just the right amount for a smaller appetite. My mother's room is lovely, with a view of the lake, although (sadly) she takes little interest in what she can see. It is managed extremely well and communication appears a strength.