Highclere Care Home

My mum was lucky enough to spend her last years at Highclere where she received love and care in abundance. She tried new things, painting and crafts she had never done. She was entertained and her days were filled, not sitting alone in a chair. Thank you from the bottom of my heart.

My 102 year old mother has been a resident at HighClere Care Home for 8 weeks and has settled in well. The staff are very kind, caring, friendly and efficient, and go the "extra mile" when needed. Health problems and general problems are sorted very quickly. The home is clean and well maintained. My mother had a very poor appetite on arrival at the home, but due to the excellent catering provided, she is enjoying her food again. I am blessed that Mum is living in a safe and caring environment, and I feel I now have an extended family.

The staff at Highclere are absolutely excellent. They were so loving and caring. They took the time to really understand my mum and dad, so they knew how to react to them and how to make them as comfortable and happy as possible. The fact that the staff have been there for many years shows that it is a great place to work, and the stability of staff makes for a happier time for residents.

My Mum has been at Highclere for over 5 years now and is so well cared for and happy there I would recommend to anyone. The staff are all brilliant and very kind and caring and I feel so grateful to have found Highclere for my Mum when she needed it.

Overall, a good experience. I would highly recommend this care home to anyone looking for somewhere to place a relative.

Mum was sadly diagnosed with Alzheimer's and needed nursing care. Highclere Care Home was great at meeting all her needs. Staff and management very attentive and caring, approachable and easy to talk to. All at Highclere were great in Mum's last months.

As a frequent visitor to Highclere, I have only good things to say about the staff, their level of care and the way the home is managed. It is the best care home that I have visited, and I have heard similar comments from others.

Highclere is a lovely place for mum to live. The nursing, care and admin staff are so friendly and helpful. The relationship the nursing team has with the local GP practice makes medical care seem less. There are a good range of inteteresting activities and everything is arranged thoughtfully with the care of the residents in mind. The lounge feels more like a small hotel than a care home. The food seems very good and snacks snd drinks are served regularly. I'm very impressed!

Thank you for being there for us all.

The staff looking after my mother are second to none. In just three weeks she has blossomed to her old self and is doing extremely well with the fabulous service she is receiving. She is 94 years old and I could not hope for her to be in a better place. Simply awesome!

My father moved in to Highclere in 2023 and stayed till the end over two years later.

I agree with a lot of the other positive reviews so won't repeat them but will say that I visited several local homes and think I made a good choice.

I think Highclere strikes a very good balance between keeping the residents safe while respecting their dignity and freedoms - it can't always be easy to get it right but it helps that the management is very pragmatic.

Although Highclere is on a residential estate, it is not visible from the garden which has mature trees and a rural feel. Unlike some homes, the garden is always accessible to the residents - something my father took full advantage of.

It is not advertised but the canal is a 10 minute walk away & so during nice weather I could borrow a wheelchair and take my father to watch the boats, wildlife and adjacent sculptures - sometimes we took sandwiches.

I have some very happy memories of my father's time at Highclere.

My mother needed full care and i.e. bedridden for several years, this covered the COVID period. Our family will be forever grateful for the gentle and loving care given by the staff. They became Mum's second family. Their skill and kindness was quite exceptional particularly at the final stages of her life. Thank you all.

What an amazing Mother's Day treat organised today by the staff, for residents and their families - coffee and pastries with a great atmosphere.

The staff were great to organise this for us.

Thank you

Every member of staff within the care home makes time to chat with residents and family, which is always much appreciated.

We can't thank staff enough for their hard work and dedication and would definitely recommend Highclere Care Home.

The staff transformed my Aunties wellbeing during the time she was in their care, almost 2 years. All the staff were friendly and helpful, especially if I was concerned about my Aunty. The communication, regular updates, and phone calls were reassuring. Living in Highclere was such a contrast from her home environment. She blossomed! Her physical and mental state improved dramatically. Good nutritious food, excellent stimulating and fun activities, kindness and excellent nursing care. As I didn't live close enough to pop in. It was a comfort to know my Aunty was in such good hands.

Sadly my dad only spent a few days in the home before being admitted back into hospital where he passed away. I was sure that had my dad got better he would of been very happy and would have settled well there, as during my visits I was very happy with the staff and the general feeling around the place.

Having spent 6 weeks in hospital, I was concerned for the ongoing care of my mum. Her condition had vastly deteriorated and I felt she had been neglected. The care she received at Highclere Care Home was completely opposite. All the staff from the administrative nursing staff, cleaners and kitchen staff showed my mum devoted care and consideration. They also took time to show kindness and consideration to all mum's relatives and friends. I cannot emphasise enough how pleased and thankful we all were with the care given to my mum at Highclere.

We really appreciate all the care, love and support that you give her and our family.

My grandmother came to Highclere just before her 100th birthday, she wasn't best pleased to be leaving her own home but needs must. The staff were all helpful, caring and friendly, whatever time we visited. Always happy to help and talk with us about concerns. In the end nanny adjusted and began to enjoy activities, which she wished she had joined sooner. The lovely staff cared for her and our family till the end of her life.

My father was initially at Highclere for a temporary stay after being in hospital but decided to move in permanently after finding the care he was given was excellent. He never had a bad word to say about the home of the staff. On my visits I always found the staff to be very friendly and caring. My father was looked after very well to the end of Highclere and I would thoroughly recommend it.