Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH

Highclere Care Home, Milton Keynes, Buckinghamshire
Highclere Care Home, Milton Keynes, Buckinghamshire
Highclere Care Home, Milton Keynes, Buckinghamshire

A purpose-built nursing home, Highclere offers a range of care and support plans for short or long-term needs. Care plans are tailored to the individual and include nursing care and palliative care as well as dementia, Huntington’s and Parkinson's care.

Residents can choose from well-furnished lounges that each have wide-screen televisions, comfortable furnishings and quality decoration, bright and spacious dining areas and a conservatory ideal for relaxing and entertaining. All bedrooms are fitted with a 24-hour call system while some have en-suite facilities and garden views.

Personal preferences and dietary needs are taken on board to make for a satisfying food menu, supporting sound nutrition throughout each resident’s stay at Highclere.

There are always activities and social events for residents to enjoy, including many that are tailored to individual mobility and personal interests. Friends and family are always welcome to join in the fun.

Group: Bupa Care Homes

Person in charge: Vivien Pereira (Home Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Norwegian, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 22

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highclere Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Highclere Care Home has a Review Score of 7.5 (7.519)

The Review Score of 7.5 (maximum of 10) for Highclere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Highclere Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.394 for Highclere Care Home is calculated as follows: ( (30 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.394

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.125 Points relating to the number of positive Reviews for Highclere Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highclere Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highclere Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2

My mother used to be a Senior Nurse looking after others in Hospitals, Nursing Homes, Residential Homes and Care Homes. She was a compassionate, dedicated loving Nurse. Well-known. Always smiling, laughing and singing - she LOVED singing. We were a musical family and she would invite me to come in and we would sing to the residents. She was an inspiration.

Sadly, now she is in need of 24-hour care due to a neurological degenerative disease. I have found BUPA Highclere's environment, administrative, nursing and support staff are as dedicated as she used to be when she worked. As I daughter, I am comforted to know that she is in capable, professional hands. She is respected, protected and safe.

We never know when we would need specialised care, but if that time should come, consider BUPA Highclere. My mother deserves the best. Doesn't your loved one?

I love you so much mum!

Thank you Highclere!

How likely would you be to recommend Highclere Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Highclere Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Extremely caring and kind staff. I always know mum is safe and well cared for. Staff are also more than happy to discuss any concerns on either side. Facilities were always good but are improving even more at the moment. Cleanliness is excellent and the home never ever smells anything less than fresh. Food is top notch. I really am so glad I chose Highclere Care Home to look after my mum.

How likely would you be to recommend Highclere Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Highclere Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum moved into Highclere initially for a months respite care after coming out of hospital, but she liked it so much that she has stayed permanently. The nurses and care staff are very attentive and friendly and nothing is too much trouble. If Mum has had an issue, it was always dealt with quickly and to her satisfaction. She is very happy here and she is looked after well. They are very attentive to her medical needs.
The home is always clean and tidy and doesn't have that "nursing home" smell. The food is tailored to the resident's needs and there are always drinks available for visitors if required. I have visited at various times of the day and there is always staff around. It is the little things that I am impressed with - like arranging an opticians appointment and taking Mum to her appointment at the hospital.
I would recommend Highclere to friends and family for either nursing or residential care.

How likely would you be to recommend Highclere Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Highclere Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A warm friendly atmosphere. Continuity of staff who were interested in us and were understanding and helpful. They were attentive to my husband's needs and willing to listen and act on my concerns for his care. It was small which gave it a family atmosphere. It was clean with a pleasant atmosphere.

How likely would you be to recommend Highclere Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Highclere Care Home responded to this review on 26 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Overall a good experience. My husband was well looked after and the staff were very friendly. As this was a respite stay for 1 week (and the first time he has used Highclere Care Home) it took a few days for things to settle. I felt there was a lack of communication between the home and us (the family) when we felt there was a problem and also between day and night staff.

How likely would you be to recommend Highclere Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Highclere Care Home responded to this review on 02 Sep 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was admitted from hospital care in Dec 2015. During hospitalisation (hip broken) she lost all mobility and is bedridden. Discharge pediatrician forecast 3 months to live due to poor health and weight loss. 6 months on and increased weight her main issue remains lack of mobility. Lack of district resource means no attention to regaining mobility. Apart from moments of dementia she is well settled.

How likely would you be to recommend Highclere Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Highclere Care Home responded to this review on 05 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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