
All the staff were compassionate, kind, professional and efficientSarah W(Daughter of Resident/Service User)



All the staff were compassionate, kind, professional and efficientSarah W(Daughter of Resident/Service User)



Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people.
Each member of the care team at Highclere Care Home is on hand to help you or your loved one settle into life at the home. They understand that moving to a residential setting can be challenging, and they work with you to...
Care Provided by Highclere Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highclere Care Home for full pricing details and T&Cs.
Contact Highclere Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Gigi Jacob (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (21)
Highclere Care Home Reviews (74)
Highclere Care Home has a Review Score of 9.7 (9.721) out of 10, based on 18 reviews in the last 2 years.
Over all time Highclere Care Home has 74 reviews.
The Wifi needs to be consistent as mum keeps contact with family on it, one is in Australia.
Very caring staff and a well-managed home.
I always feel happy to leave my husband in their care.
The level of help and general support since my mother came to Highclere in April has been outstanding. The change in her was amazing and this was due to the attentiveness from the staff.
She hated her previous care home and wanted to leave however here, she has been settled and comfortable. While her time here will be short due to her condition her last months will have been made as comfortable and easy as possible, both for my mother, and us her children.
Thank you to all her staff who look after her.
Clean and very friendly (all staff). Rooms well laid out. Patient happy in Highclere Care Home.
Some young carers do not appear properly trained. Do they listen properly?
However, most staff are friendly, kind and very helpful.
I am looked after very well.
We are very grateful for your comments and feedback regarding the new uniforms and the Care Staff. We are continually supporting our team to develop their skills and are pleased that you feel well looked after.
Food not as good as it used to be.
Thank you for your comments regarding the Home. I have asked the Chef Manager to come and see you to discuss your food concerns and we are currently awaiting the start of a new Chef at the Home. We hope that you will enjoy the changes we will make. Please do not hesitate to let us know if you have...
At last, my dad is in a safe comfortable place, The food is excellent and dad enjoys it. The carers are exactly that, caring and kind, we have sat in the garden today which is lovely to have that option.
Aged 97, she was fiercely independent and did not relish giving up her house.
The staff at Highclere at all levels, from housekeeping up to manager made her welcome - and also welcomed me into their 'family'.
Unfortunately, she recently passed away following a chest infection. My only regret is that we did not access Highclere sooner.
My thanks to them all.
On a friend's recommendation, I came to Highclere for two weeks to convalesce after a heart operation and it was an excellent choice. I had none of the responsibility I should have had if I had come home; the staff took care of everything and I am now back to thinking for myself - no one to dole out the medication!
Sadly, my father was only at Highclere Care Home for a very short time, but the staff made a very difficult time much more bearable. Everyone was so kind, caring and helpful, both to my dad and to us. I thoroughly recommend it, and only wish that he'd been able to transfer there earlier.
My mother used to be a Senior Nurse looking after others in Hospitals, Nursing Homes, Residential Homes and Care Homes. She was a compassionate, dedicated loving Nurse. Well-known. Always smiling, laughing and singing - she LOVED singing. We were a musical family and she would invite me to come in and we would sing to the residents. She was an inspiration.
Sadly, now she is in need of 24-hour care due to a neurological degenerative disease. I have found BUPA Highclere's environment, administrative, nursing and support staff are as dedicated as she used to be when she worked. As I daughter, I am comforted to know that she is in capable, professional hands. She is respected, protected and safe.
We never know when we would need specialised care, but if that time should come, consider BUPA Highclere. My mother deserves the best. Doesn't your loved one?
I love you so much mum!
Thank you Highclere!
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The home is always clean and tidy and doesn't have that "nursing home" smell. The food is tailored to the resident's needs and there are always drinks available for visitors if required. I have visited at various times of the day and there is always staff around. It is the little things that I am impressed with - like arranging an opticians appointment and taking Mum to her appointment at the hospital.
I would recommend Highclere to friends and family for either nursing or residential care.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
A warm friendly atmosphere. Continuity of staff who were interested in us and were understanding and helpful. They were attentive to my husband's needs and willing to listen and act on my concerns for his care. It was small which gave it a family atmosphere. It was clean with a pleasant atmosphere.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My mother was admitted from hospital care in Dec 2015. During hospitalisation (hip broken) she lost all mobility and is bedridden. Discharge pediatrician forecast 3 months to live due to poor health and weight loss. 6 months on and increased weight her main issue remains lack of mobility. Lack of district resource means no attention to regaining mobility. Apart from moments of dementia she is well settled.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 19 Nov 2025
Residents at HC-One’s Highclere Care Home in Milton Keynes, Buckinghamshire, came together to honour Remembrance Day with a poignant visit to the Armistice Day service at Campbell Park. The service...
- 19 Nov 2025
Residents, relatives, and friends of HC-One’s Highclere Care Home in Milton Keynes, Buckinghamshire, recently came together for a spectacular Cheese, Wine & Fireworks Night that lit up the autumn evening....
- 19 Sep 2025
HC-One’s Highclere Care Home in Downs Barn, Milton Keynes, Buckinghamshire, was visited on Monday 21st July by MP for Milton Keynes, Emily Darlington. Residents and colleagues of the HC-One owned...
There are no upcoming events for Highclere Care Home.
Accreditations
There are no accreditations posted yet for Highclere Care Home.
Meet the Team (1)

Home Manager at Highclere, Milton Keynes
What does ‘kindness’ mean to you?
“It’s a feeling. Feeling happy, feeling valued and respected, feeling as if you can be yourself. Kindness enables everyone to feel appreciated and understood, which in turn makes them feel safe and secure – a part of the family.”
As a Registered Nurse, Gigi has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Highclere since August 2019, Gigi closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Gigi remarked:
“To be able to lead the team in a positive way and also support our Residents and their families.”
Outside of work, Gigi enjoys many hobbies and activities, but most of all she enjoys travelling and tries to visit as many places on her bucket list as possible.
If you would like to find out more information about Highclere, Gigi would be pleased to welcome you for an informal discussion, over the phone.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highclere Care Home to verify any information. View our terms and conditions. Highclere Care Home has an Enhanced Service -more info.