Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH
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9.8 67 Reviews
  • Highclere Care Home, Milton Keynes
Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people.

Each member of the care team at Highclere Care Home is on hand to help you or your loved one settle into life at the home. They understand that moving to a residential setting can be challenging, and they work with you to make the transition as easy as possible for both residents and their loved ones. They pride themselves on delivering the kindest possible care to all residents, meaning that you can be sure that you'll receive the highest quality support from every member of the team.

With sitting rooms, space for residents to pursue their hobbies and interests and a delightful dining room, the purpose-built and recently refurbished care home has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some green-fingered residents.

Highclere also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the Highclere.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287

These prices are only a guideline, please contact Highclere Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gigi Jacob (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (40)

Highclere Care Home Reviews (67)

Total of 67, showing 61-67
9.8

Highclere Care Home has a Review Score of 9.8 (9.804) out of 10, based on 21 reviews in the last 2 years. Over all time Highclere Care Home has 67 reviews.

Overall Experience

  • 49
  • 17
  • 1
  • 0
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Date Published

67
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46

Review from J S (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Highclere in August 2017 as she was becoming less able to manage (especially overnight) in her own home.
Aged 97, she was fiercely independent and did not relish giving up her house.
The staff at Highclere at all levels, from housekeeping up to manager made her welcome - and also welcomed
me into their 'family'.
Unfortunately, she recently passed away following a chest infection. My only regret is that we did not access Highclere sooner.
My thanks to them all.

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Review from Margaret B (Respite Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a friend's recommendation, I came to Highclere for two weeks to convalesce after a heart operation and it was an excellent choice. I had none of the responsibility I should have had if I had come home; the staff took care of everything and I am now back to thinking for myself - no one to dole out
the medication!

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Review from Zoe R (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my father was only at Highclere Care Home for a very short time, but the staff made a very difficult time much more bearable. Everyone was so kind, caring and helpful, both to my dad and to us. I thoroughly recommend it, and only wish that he'd been able to transfer there earlier.

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Review from Carol-Anne (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother used to be a Senior Nurse looking after others in Hospitals, Nursing Homes, Residential Homes and Care Homes. She was a compassionate, dedicated loving Nurse. Well-known. Always smiling, laughing and singing - she LOVED singing. We were a musical family and she would invite me to come in and
we would sing to the residents. She was an inspiration.


Sadly, now she is in need of 24-hour care due to a neurological degenerative disease. I have found BUPA Highclere's environment, administrative, nursing and support staff are as dedicated as she used to be when she worked. As I daughter, I am comforted to know that she is in capable, professional hands. She is respected, protected and safe.


We never know when we would need specialised care, but if that time should come, consider BUPA Highclere. My mother deserves the best. Doesn't your loved one?


I love you so much mum!


Thank you Highclere!

Reply from Rose Pickering, Customer Service Administrator at Highclere Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sarah H (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Highclere initially for a months respite care after coming out of hospital, but she liked it so much that she has stayed permanently. The nurses and care staff are very attentive and friendly and nothing is too much trouble. If Mum has had an issue, it was always dealt with quickly and
to her satisfaction. She is very happy here and she is looked after well. They are very attentive to her medical needs.
The home is always clean and tidy and doesn't have that "nursing home" smell. The food is tailored to the resident's needs and there are always drinks available for visitors if required. I have visited at various times of the day and there is always staff around. It is the little things that I am impressed with - like arranging an opticians appointment and taking Mum to her appointment at the hospital.
I would recommend Highclere to friends and family for either nursing or residential care.

Reply from Rose Pickering, Customer Service Administrator at Highclere Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from K W (Wife of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm friendly atmosphere. Continuity of staff who were interested in us and were understanding and helpful. They were attentive to my husband's needs and willing to listen and act on my concerns for his care. It was small which gave it a family atmosphere. It was clean with a pleasant atmosphere.

Reply from Rachel Elliott, Customer Service Administrator at Highclere Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R J (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted from hospital care in Dec 2015. During hospitalisation (hip broken) she lost all mobility and is bedridden. Discharge pediatrician forecast 3 months to live due to poor health and weight loss. 6 months on and increased weight her main issue remains lack of mobility. Lack of district
resource means no attention to regaining mobility. Apart from moments of dementia she is well settled.

Reply from Emily Wilson, Customer Service Administrator at Highclere Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Highclere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Highclere Care Home is calculated as follows: ( (203 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 245 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highclere Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Gigi Jacob

Job Title: Home Manager

Joined: 2019

Introducing Gigi Jacob
Home Manager at Highclere, Milton Keynes


What does ‘kindness’ mean to you?


“It’s a feeling. Feeling happy, feeling valued and respected, feeling as if you can be yourself. Kindness enables everyone to feel appreciated and understood, which in turn makes them feel safe and secure – a part of the family.”


As a Registered Nurse, Gigi has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Highclere since August 2019, Gigi closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Gigi remarked:


“To be able to lead the team in a positive way and also support our Residents and their families.”


Outside of work, Gigi enjoys many hobbies and activities, but most of all she enjoys travelling and tries to visit as many places on her bucket list as possible.


If you would like to find out more information about Highclere, Gigi would be pleased to welcome you for an informal discussion, over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highclere Care Home to verify any information. View our terms and conditions. Highclere Care Home has an Enhanced Service - more info.