Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH
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9.8 67 Reviews
  • Highclere Care Home, Milton Keynes
Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people.

Each member of the care team at Highclere Care Home is on hand to help you or your loved one settle into life at the home. They understand that moving to a residential setting can be challenging, and they work with you to make the transition as easy as possible for both residents and their loved ones. They pride themselves on delivering the kindest possible care to all residents, meaning that you can be sure that you'll receive the highest quality support from every member of the team.

With sitting rooms, space for residents to pursue their hobbies and interests and a delightful dining room, the purpose-built and recently refurbished care home has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some green-fingered residents.

Highclere also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the Highclere.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287

These prices are only a guideline, please contact Highclere Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gigi Jacob (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (40)

Highclere Care Home Reviews (67)

Total of 67, showing 21-40
9.8

Highclere Care Home has a Review Score of 9.8 (9.804) out of 10, based on 21 reviews in the last 2 years. Over all time Highclere Care Home has 67 reviews.

Overall Experience

  • 49
  • 17
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Date Published

67
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Review from Beryl S (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Highclere for over 5 years. During that time, she has received excellent care for the vast majority of the time, enjoyed the activities provided, and been treated with dignity and respect. Added to that, the carers and nurses genuinely care for the people they are looking
after. It is not just a job for them. She died this month, July. I was quite overwhelmed by the genuine concern and support shown to her and the family. There was nothing I could say to the staff or management that was not taken into serious consideration. It felt like we were a team together, as one of the nurses said to me and it was true. My only reservation is the cleanliness of her bedroom at times. Overall, we are hugely appreciative of the staff and management at Highclere and would recommend it to any of our friends.

Reply from Clare Sheehan, Careline Advisor at Highclere Care Home

We would like to extend our heartfelt appreciation for taking the time to share your feedback following your recent visit to our nursing home. We are genuinely delighted to learn about your positive experience with our nursing home and the care provided to your loved one.
Your insights are invaluable in helping us maintain and improve the quality of care we provide to our residents.

Please know that we take your feedback seriously and have already taken steps to reinforce our cleaning procedures. We are committed to learning from this experience to provide an improved and consistently exceptional environment for both residents and their families.

Your feedback is a driving force behind our continuous improvement, and we value your understanding and support. If you have any further concerns or suggestions you'd like to discuss, please don't hesitate to reach out to us directly. We are dedicated to ensuring the highest level of care and comfort for all who are part of our community.

Once again, thank you for your feedback and for entrusting us with the care of your loved one.

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Review from Edward M (Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well treated by all here and would be happy to recommend it to everyone.

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Review from J B (Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't know what to expect but was pleasantly surprised.
The accommodation was not suited to my condition (dislocated left shoulder). The grab handle and toilet roll were on my left-hand side. My bed was difficult to get out of. I would have preferred the hand basin in the bathroom, so I could wash
my hands after using the toilet.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Highclere Care Home

‘Thank you for taking the time to review your stay at Highclere Care Home. We thank you for your generous scoring; however, we are sorry that you did not feel your room was suited to your needs. At Highclere Care Home, we strive for all of our clients to have a comfortable stay and work closely with our visiting physio team to provide the correct equipment. We will share this feedback with our colleagues and the physiotherapy team to ensure that we continuously improve the service we offer, including comfortable environments.

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Review from Vivienne P (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, Dad was only at Highclere Care Home for three weeks but I could not have wished for anywhere better. The care he received was second to none. There were nurses and attendance 24 hours a day. Everyone was so friendly, caring and professional. The home had a lovely atmosphere. The rooms were spacious,
encouraging you to bring in all your home comforts. I would not hesitate to recommend Highclere to anyone.

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Review from S F (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into your nursing home for the last seven weeks of his life. Your nursing staff were excellent. Very caring, professional and always kept me up to date with his health. The care staff were helpful and friendly and treated him with dignity and the right amount of personal friendliness.
All in all, it was a very positive experience, under difficult circumstances. My father said he was in the best place and felt cared for.

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Review from Paul C (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion are 100%. The staff listen to you - you are treated with dignity. The cleanliness is outstanding. If you have a problem, they will do their best to help. I will recommend anybody to Highclere Care Home for care and or treatment.

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Review from John F (Husband of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has suffered with advancing dementia for several years but I was in hospital when she was admitted to Highclere Care Home. I therefore didn't have much control over events. I found my fears groundless, however, when I saw her. She was treated with consideration and kindness and couldn't have
been better looked after anywhere. Thank you Highclere.

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Review from Chris P (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only there for 6 days, but in that time he was very happy.

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Review from Paul B (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Highclere Care Home for respite care due to having a fall and fracturing her pelvic bone in two places. The staff have been absolutely wonderful to her. Mum is hard of hearing and being 102 years old I was concerned as to how she would be cared for. I had no need to worry, all the
staff involved caring for Mum have treated her with the utmost respect and kindness. Mum did not want to leave when it was time for her to leave. That's how good it is.

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Review from gaynor b (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to pass on my mother’s thanks for her treatment while recently at Highclere.
She, unfortunately, had a nasty fall and had to be transferred there after being in hospital before being able to go home.
She is 96 and has Leukaemia so rather frail but still bright as a button!
She told me
all the staff - nurses, carers, cooks, physiotherapists and cleaners were all lovely and very helpful and kind!
So although she is very pleased to be back home - her stay was made as pleasant as possible by the staff
Thank you again.

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Review from Sarah W (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Highclere Care Home for palliative care after a short stay in hospital. Sadly she passed away only two weeks later but the care she received was exceptional. All the staff were compassionate, kind, professional and efficient. Everything was always so neat, tidy and clean and the food
looked and smelt wonderful. It was an extremely difficult time but they showed the family so much support and care too. Thank you so much to all at Highclere.

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Review from J G (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely competent and caring and kind. The home is very well run. A great deal of thought has gone into making the residents feel at home and providing them with interesting and stimulating activities. My mother has particularly enjoyed pet visits. eg. the shetland ponies.

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Review from J P (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 91 came to Highclere Care Home for rehabilitation post 6 weeks in hospital a year ago. Highclere offers excellent care and was so good she has remained here, On research of care homes in Milton Keynes it is one the best. Excellent manager nurses and staff. Very good Covid protocols,
compact size with 40 residents. Would highly recommend.

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Review from John H (Respite Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent food, great variation. Looked forward to mealtimes. Soups were very good.
Professional carers who looked after all my needs. Top class! I still miss them, their aim was to supply quality care and support. Thank you fo4r looking after me.

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Review from Gillian T (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Highclere for two and a half years and passed away in January 2022. I always found the staff and management very helpful. My mother received the best of care. The staff treated her with dignity and respect.

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Review from Peter B (Respite Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I left the hospital and came to Highclere for rehab, I was at first apprehensive but was made so welcome on my arrival. The nursing and care staff were amazing, very caring and knowledgeable. I felt very secure in my welfare. The food was excellent with a varied menu. To summarise, nothing was too much
trouble, I would not hesitate to be a resident if the opportunity arose.

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Review from Stephen W (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Difficult to review due to Covid restrictions, as contact is limited to 30 minutes a visit and not in the home. Some concerns that the balance between Covid protection and the mental well-being of residents is inappropriate.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Highclere Care Home

Thank you for your feedback, as you are aware our staff have continued to work very hard throughout this pandemic to ensure that the risk of Covid-19 outbreak at Highclere is kept to a minimum by adhering to our prevention and protection plan. This is why we have not had a major outbreak in the home. Balancing and mitigating the risk of infection and allowing unrestricted visits has meant that in order to allow as many visits as possible we have had to limit the time each visitor is allowed. We are now allowing indoor visits including room visits, please speak to our home manager if you require a room visit.

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Review from Menna O (Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault any of the treatment I have received. I have been extremely well looked after and encouraged to make progress. Every member of staff I have encountered has been kind, courteous and has had my wellbeing at the fore.

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Review from A G (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother knew she was at the end of her days but was still articulate and inquisitive. It was important that people talked to her about her life and family and not just asked how she was. This happened and was appreciated by her and me. Medical care is very good from genuinely caring staff. Letter
of thanks already sent to the manager.

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Review from Amanda W (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best thing about the home is the kind and sensitive care given by the staff, who are always cheerful. They have been professional and dedicated, particularly through the challenges of Covid.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Highclere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Highclere Care Home is calculated as follows: ( (203 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 245 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highclere Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Gigi Jacob

Job Title: Home Manager

Joined: 2019

Introducing Gigi Jacob
Home Manager at Highclere, Milton Keynes


What does ‘kindness’ mean to you?


“It’s a feeling. Feeling happy, feeling valued and respected, feeling as if you can be yourself. Kindness enables everyone to feel appreciated and understood, which in turn makes them feel safe and secure – a part of the family.”


As a Registered Nurse, Gigi has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Highclere since August 2019, Gigi closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Gigi remarked:


“To be able to lead the team in a positive way and also support our Residents and their families.”


Outside of work, Gigi enjoys many hobbies and activities, but most of all she enjoys travelling and tries to visit as many places on her bucket list as possible.


If you would like to find out more information about Highclere, Gigi would be pleased to welcome you for an informal discussion, over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highclere Care Home to verify any information. View our terms and conditions. Highclere Care Home has an Enhanced Service - more info.