Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH
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9.8 67 Reviews
  • Highclere Care Home, Milton Keynes
Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people.

Each member of the care team at Highclere Care Home is on hand to help you or your loved one settle into life at the home. They understand that moving to a residential setting can be challenging, and they work with you to make the transition as easy as possible for both residents and their loved ones. They pride themselves on delivering the kindest possible care to all residents, meaning that you can be sure that you'll receive the highest quality support from every member of the team.

With sitting rooms, space for residents to pursue their hobbies and interests and a delightful dining room, the purpose-built and recently refurbished care home has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some green-fingered residents.

Highclere also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the Highclere.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287

These prices are only a guideline, please contact Highclere Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gigi Jacob (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (40)

Highclere Care Home Reviews (67)

Total of 67, showing 41-60
9.8

Highclere Care Home has a Review Score of 9.8 (9.804) out of 10, based on 21 reviews in the last 2 years. Over all time Highclere Care Home has 67 reviews.

Overall Experience

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Date Published

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Review from Andrew S (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has never been a year like this in living memory and I have been very pleased that the care given by the Highclere Care Home staff has kept its residents safe and free from infection.

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Review from Alison A (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well cared for, always happy and caring staff taking excellent care whilst we cannot get to see her. Looking forward to coming back inside the home.

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Review from J B (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the care home is friendly and the staff are relaxed and caring. I feel the communication between management, staff and relatives is poor. These have been difficult times for everyone and when phone calls go unanswered and booked slots for calls go without acknowledgement, it can be difficult.
Having only one mobile for video calls is also very poor. Staff not having the vaccine has also led to a Covid outbreak in the home - this is not acceptable.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Highclere Care Home

Thank you for your kind words about the staff and the care in the home and also for raising your issue with us regarding communication and concern over the Covid pandemic in the home and staff vaccinations. We understand that it has been a very difficult time for Relatives and Residents and our Management and staff have been under considerable pressure to ensure that the safety of both Residents and staff has been the priority. We are sorry that this situation has impacted you when you have been trying to contact the home. We are currently trying a pilot of an online visiting booking system, which should aid in booking your visiting slot. Regarding staff vaccinations, we can assure you that at the time of this response 80% of staff at the home have had their vaccine. We are continuing to encourage all colleagues to have their vaccination to ensure everyone is protected.

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Review from Mary W (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the Covid outbreak, over the past 12 months, we have found it very stressful as communication has been poor. Booked calls/video calls have not always happened and when calling on the mobile it has been difficult to get through and then get told they are waiting for a doctor to call! Only having
one mobile for the whole home has been an issue. Most of the staff have been brilliant but there seems to be a huge turnover in management.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Highclere Care Home

Thank you for your kind words about the staff in the home and also for raising your issue with us regarding communication during the Covid outbreak and turnover of management in the home. We understand that it has been a very difficult time for Relatives and Residents during Covid and our management and staff have been under considerable pressure to ensure that the safety of both Residents and staff has been the priority. We are sorry that this situation has impacted you and we have spoken with the IT department who is looking to rectify the issue with the telephones. The new CEO has committed to lead the sector with staff retention levels of 85%+ by investing and providing a rewarding place to work for our staff and management.

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Review from Sue F (Stepdaughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our stepmother quickly settled into Highclere and soon became used to living there. Everyone on the staff was extremely kind and made her feel comfortable right from the start. It was a great relief to know that she was safe, secure and being cared for properly.

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Review from R J (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff/carers at Highclere treated Mum in her final days with kindness, dignity and love.
It made a hard time, the death of a beloved mother, much more bearable. Thank you to you all.

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Review from G C (Son of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highclere looked after Mum superbly for over 5-years before her recent death. I always knew she was safe, and being well care for, which was a great comfort. I cannot commend all the staff highly enough. I couldn't have wished for a better home for her.

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Review from Keith H (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Highclere Care Home for the wonderful care given to my dad during his short stay. He was only there for two months before he passed, without question the last weeks of his life were the best he could have possibly hoped for. He adored all the staff, he loved his
room which he personalised with his own furniture, and he loved being able to get outside into the lovely gardens. He also enjoyed the food and for a long time, put weight on. He was really well cared for; on behalf of the family, thank you.

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Review from Michael M (Nephew of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and extremely caring. I feel my auntie is very well cared for.

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Review from Jane R (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very relieved and happy that my mother is at Highclere Care Home my mother is too. The staff are all wonderful, kind, caring and lovely. To see and hear my mother's pleasure at being here is wonderful. Today we celebrated Mother's Day with high tea all the trimmings just like being at the Ritz.
Thank you to the two ladies for their hard work putting it together. It was very much enjoyed.

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Review from Deborah (Daughter of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to Highclere having spent 53 days in hospital for end of life palliative care.
Mum was treated very well, with compassion and dignity from the moment she arrived to the time she passed away.
The staff took great care of our mum and my sister, niece and myself who spent 24 hours with
mum (doing shifts so she wouldn't ever be on her own).
When it came to end of life, we were all given the support that we needed and the staff were absolutely amazing.
On behalf of our mum and family, I would like to thank all the staff for making our time at Highclere comfortable and welcoming and the loss of mum that much easier.
THANK YOU ALL SO MUCH xx

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Review from Ann B (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff. Mum seems calmer and well cared for. I arrived midweek and during my visit mum had her hair done and we enjoyed a trip to central Milton Keynes together organised by Highclere Care Home.

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Review from V C (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been in this home I have been overall very pleased with most aspects. She has Alzheimer's and is sometimes very anxious and confused. The staff are very helpful and sympathetic, but sometimes the evening/night staff are agency and not so used to this. Some aspects of the home need
looking at re alarm mats at the side of beds and securing bedroom locks.

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Review from Diane S (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family couldn't be more happy with our mothers quality of care and attention. All the staff even when they are short of staff they stretch themselves to the limit in all ways, going the extra mile for the residents. We love the staff they make this home a family long may it continue. They deserve
great recognition for all they do.
The Wifi needs to be consistent as mum keeps contact with family on it, one is in Australia.

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Review from Jill M (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had several respite stays at Highclere and I would recommend them to anyone thinking of respite care.
Very caring staff and a well-managed home.
I always feel happy to leave my husband in their care.

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Review from Richard B (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of help and general support since my mother came to Highclere in April has been outstanding. The change in her was amazing and this was due to the attentiveness from the staff.


She hated her previous care home and wanted to leave however here, she has been settled and comfortable. While

her time here will be short due to her condition her last months will have been made as comfortable and easy as possible, both for my mother, and us her children.


Thank you to all her staff who look after her.

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Review from J S (Wife of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and very friendly (all staff). Rooms well laid out. Patient happy in Highclere Care Home.

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Review from A K (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New uniforms - hot, not practical, inappropriate colours.
Some young carers do not appear properly trained. Do they listen properly?
However, most staff are friendly, kind and very helpful.
I am looked after very well.

Reply from Clare Sheehan, Careline Advisor at Highclere Care Home

We are very grateful for your comments and feedback regarding the new uniforms and the Care Staff. We are continually supporting our team to develop their skills and are pleased that you feel well looked after.

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Review from V R (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food not as good as it used to be.

Reply from Clare Sheehan, Careline Advisor at Highclere Care Home

Thank you for your comments regarding the Home. I have asked the Chef Manager to come and see you to discuss your food concerns and we are currently awaiting the start of a new Chef at the Home. We hope that you will enjoy the changes we will make. Please do not hesitate to let us know if you have any further concerns. Your feedback is very important to us and to the other Residents living in the Home.

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Review from Gill G (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At last, my dad is in a safe comfortable place, The food is excellent and dad enjoys it. The carers are exactly that, caring and kind, we have sat in the garden today which is lovely to have that option.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Highclere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Highclere Care Home is calculated as follows: ( (203 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 245 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highclere Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Gigi Jacob

Job Title: Home Manager

Joined: 2019

Introducing Gigi Jacob
Home Manager at Highclere, Milton Keynes


What does ‘kindness’ mean to you?


“It’s a feeling. Feeling happy, feeling valued and respected, feeling as if you can be yourself. Kindness enables everyone to feel appreciated and understood, which in turn makes them feel safe and secure – a part of the family.”


As a Registered Nurse, Gigi has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Highclere since August 2019, Gigi closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Gigi remarked:


“To be able to lead the team in a positive way and also support our Residents and their families.”


Outside of work, Gigi enjoys many hobbies and activities, but most of all she enjoys travelling and tries to visit as many places on her bucket list as possible.


If you would like to find out more information about Highclere, Gigi would be pleased to welcome you for an informal discussion, over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highclere Care Home to verify any information. View our terms and conditions. Highclere Care Home has an Enhanced Service - more info.