Highclere Care Home

Professional carers who looked after all my needs. Top class! I still miss them, their aim was to supply quality care and support. Thank you fo4r looking after me.

My mother was a resident at Highclere for two and a half years and passed away in January 2022. I always found the staff and management very helpful. My mother received the best of care. The staff treated her with dignity and respect.

I left the hospital and came to Highclere for rehab, I was at first apprehensive but was made so welcome on my arrival. The nursing and care staff were amazing, very caring and knowledgeable. I felt very secure in my welfare. The food was excellent with a varied menu. To summarise, nothing was too much trouble, I would not hesitate to be a resident if the opportunity arose.

Difficult to review due to Covid restrictions, as contact is limited to 30 minutes a visit and not in the home. Some concerns that the balance between Covid protection and the mental well-being of residents is inappropriate.

I cannot fault any of the treatment I have received. I have been extremely well looked after and encouraged to make progress. Every member of staff I have encountered has been kind, courteous and has had my wellbeing at the fore.

My mother knew she was at the end of her days but was still articulate and inquisitive. It was important that people talked to her about her life and family and not just asked how she was. This happened and was appreciated by her and me. Medical care is very good from genuinely caring staff. Letter of thanks already sent to the manager.

The best thing about the home is the kind and sensitive care given by the staff, who are always cheerful. They have been professional and dedicated, particularly through the challenges of Covid.

There has never been a year like this in living memory and I have been very pleased that the care given by the Highclere Care Home staff has kept its residents safe and free from infection.

My mum is very well cared for, always happy and caring staff taking excellent care whilst we cannot get to see her. Looking forward to coming back inside the home.

Although the care home is friendly and the staff are relaxed and caring. I feel the communication between management, staff and relatives is poor. These have been difficult times for everyone and when phone calls go unanswered and booked slots for calls go without acknowledgement, it can be difficult. Having only one mobile for video calls is also very poor. Staff not having the vaccine has also led to a Covid outbreak in the home - this is not acceptable.

During the Covid outbreak, over the past 12 months, we have found it very stressful as communication has been poor. Booked calls/video calls have not always happened and when calling on the mobile it has been difficult to get through and then get told they are waiting for a doctor to call! Only having one mobile for the whole home has been an issue. Most of the staff have been brilliant but there seems to be a huge turnover in management.

Our stepmother quickly settled into Highclere and soon became used to living there. Everyone on the staff was extremely kind and made her feel comfortable right from the start. It was a great relief to know that she was safe, secure and being cared for properly.

It made a hard time, the death of a beloved mother, much more bearable. Thank you to you all.

Highclere looked after Mum superbly for over 5-years before her recent death. I always knew she was safe, and being well care for, which was a great comfort. I cannot commend all the staff highly enough. I couldn't have wished for a better home for her.

I would like to thank all the staff at Highclere Care Home for the wonderful care given to my dad during his short stay. He was only there for two months before he passed, without question the last weeks of his life were the best he could have possibly hoped for. He adored all the staff, he loved his room which he personalised with his own furniture, and he loved being able to get outside into the lovely gardens. He also enjoyed the food and for a long time, put weight on. He was really well cared for; on behalf of the family, thank you.

The staff are excellent and extremely caring. I feel my auntie is very well cared for.

I am so very relieved and happy that my mother is at Highclere Care Home my mother is too. The staff are all wonderful, kind, caring and lovely. To see and hear my mother's pleasure at being here is wonderful. Today we celebrated Mother's Day with high tea all the trimmings just like being at the Ritz. Thank you to the two ladies for their hard work putting it together. It was very much enjoyed.

THANK YOU ALL SO MUCH xx

Very friendly, helpful staff. Mum seems calmer and well cared for. I arrived midweek and during my visit mum had her hair done and we enjoyed a trip to central Milton Keynes together organised by Highclere Care Home.

Since my mother has been in this home I have been overall very pleased with most aspects. She has Alzheimer's and is sometimes very anxious and confused. The staff are very helpful and sympathetic, but sometimes the evening/night staff are agency and not so used to this. Some aspects of the home need looking at re alarm mats at the side of beds and securing bedroom locks.