Kents Hill Care Home

50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.6 45 Reviews
  • Kents Hill Care Home, Milton Keynes
Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort.

The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies.

The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed.

The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all.

Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

In October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1299
  • Self-Funded Residential Dementia Care: from £1349
  • Self-Funded Nursing Care: from £1499
  • Self-Funded Nursing Dementia Care: from £1549

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Kents Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alan Haywood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Kents Hill Care Home Reviews (45)

9.6

Kents Hill Care Home has a Review Score of 9.6 (9.605) out of 10, based on 17 reviews in the last 2 years.
Over all time Kents Hill Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kents Hill Care Home
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Total of 45, showing 21-40
Review from A J (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most welcoming, caring and warm atmosphere. All staff show so much respect and care to patients and visitors.
My mum is always clean and happy. Everyone speaks to her whenever they pass her and this is lovely to see. A very inclusive and calm environment.
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Review from C B (Daughter of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly, professional and care so much for the residents and their relatives. Staff always go the extra mile in kind, thoughtful ways, paying attention to detail. A fabulous home, giving peace of mind to our family for our ninety year old Father's care.
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Review from John P (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving your vulnerable parent into a care home is a stressful exercise so we were delighted to find that Kents Hill is an excellent care home and the staff are exemplary. They are welcoming, caring, respectful and highly professional. Mum is happier at Kents Hill than she has been for years and we are
delighted with our choice. Thank you to all at Kents Hill for your dedication and your care.
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Review from Emma J (Granddaughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The place is so clean and all the staff are so friendly, it’s more like a hotel than a care home. The rooms are decorated lovely with carpet and there is no clinical feel about it at all. It’s so relaxing and both my nan and grandad have been here and, honestly, I wouldn’t trust anyone else to give
my nan a lovely stay for the last few months of her life. Another good point is that the staff will always make sure to have a catch-up with you about your family residents' progress and information on what’s happening with them. I honestly couldn’t recommend this place enough, always leave feeling my nan is safe and extremely well looked after which is more than a relief. Thank you so much.
Reply from Anu Godagama, Manager at Kents Hill Care Home

Thank you so much for taking the time to review our home. I am so pleased that you are so happy with the care and environment that we are providing for your family. I will pass all your lovely comments on to the team here. Thank you again.

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Review from Debbie C (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Kents Hill Care Home management and staff enough for their dedication, professionalism and attentiveness, which made the hard decision to place my mum in a care home so much easier.
It is wonderful to see the positive interaction between all the staff and the residents and the fondness
and friendliness shown so often.
The weekly activities programme is great for Mum's stimulation and the mere fact that the families are informed of these in a weekly newsletter, via email, is another indication of the care home's very special caring role. There are even activities at the weekends.
I feel very fortunate to have my mind at rest knowing that my mum is cared for in the best possible way. Also that I am only a short walk away from her for my visits.
Reply from Anu Godagama, Manager at Kents Hill Care Home

Thank you so much for taking the time to review the home and for your comments. I am so happy that you have found Kents Hill such a good place for people to live and I will pass the comments on to my team.
Looking forward to seeing you soon and thank you again, Anu.

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Review from Jacqui D (Daughter of Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad was only in Kents Hill Care Home for three days as he sadly passed away. In his time there, he received the most wonderful, genuine care full of love and respect. All the staff he came into contact with were wonderful. One lady was just perfect, so loving and gentle with him. She cared with
her whole being, she even mothered my sister and I. We will be eternally grateful that our dad spent his last days in her care.
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Review from Kay W (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad celebrated his 100th birthday recently at Kents Hill Care Home, where he has been a resident for over 8 years. The management and staff provided us with a function room for the family to celebrate, with balloons and decorations, food and hot drinks and even a birthday cake lovingly made by one
of the care home chefs. At least 3 members of staff came in on their day off to make it a really special day, just another example of staff going above and beyond their duties that we’ve witnessed in the last 8 years. My family and I were so very grateful to be able to spend this special time with Dad.
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Review from S L (Wife of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and professional team in a clean and pleasant environment. Everyone I have met has been kind and helpful.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your feedback, very much appreciated. This has been passed on.

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Review from P L (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last 7-months of Covid restrictions, it is reassuring to know mum is being well cared for in a safe environment. It is so hard not having the freedom to visit her in her room anymore. The staff at Kents Hill are warm and friendly, and I often drop off letters and little treats for mum, and
they give me updates on how she is. I truly appreciate everything they do to ensure the happiness and well being of everyone in their care and working selflessly in these difficult times.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your review; it means a lot.

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Review from Simon B (Son of Resident) published on 13 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a Resident for almost 2 years now and was on a lot of different medication. Her condition was in decline and she needed her food to be pulped up and she could only drink through a straw. She could hardly walk and communication was difficult. One of the Senior Care Staff noticed this
and researched the medication Mum was on and then suggested to the GP that they might try reducing some of her tablets. The GP agreed and this was done. It wasn't long before improvements started to materialise. It's now a few months later and Mum is a different person. She is walking, talking, doesn't need her food to be pulped and doesn't need a straw to drink. Her mind is now active and we have our Mum back! She talks to us just like she used to, is bright and alert and is even encouraging other residents to exercise. She is now able to read books again, which she does rather than sleeping all of the time. We are so grateful to have our Mum's health improve so drastically. Thank you!
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Review from Paula F (Daughter of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose this home for my dad, as it is Morden with a friendly cozy feel. The rooms are a reasonable size, there is access to a lovely garden patio area, small lounge dining areas, a small shop and coffee shop on site. There are lots of activities available if the residents would like to take part in
which they are encouraged to do. There are regular visits from local schools and the community which the residents seem to enjoy and nothing seems too much for the staff. We found the perfect place for dad knowing he would be happy, safe and well cared for.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you for your kind words; these have been passed onto the team at Kents Hill Care Home.

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Review from D L (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the time came when my Mother in Law needed to go into residential care I researched several care homes in the area and when my wife and I came to look at Kents Hill Care Home we knew straight away it was the one we wanted her to be. It is clean and bright and doesn't have the "feel" of a care home.
The staff are all friendly, helpful and informative and my Mother in Law has settled in well. She enjoys the activities put on by the entertainment staff and there are several carers who look after her on a daily basis she is very fond of.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your feedback; this will be passed onto the staff with Thanks.

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Review from Pauline (Daughter of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is a resident in the care home, she has some lovely carers, and there are a few who go well out of their way to look after her. A few small niggles from me are:- There used to be soft drinks available in the lounge, and for some reason that no longer happens. There is an assistant bell on the
wall, in the lounge, but as my mum is in a wheelchair if she needs assistance she cannot use it. I was told that there would always be a carer in the lounge, but this doesn’t happen at all. There just seems a shortage of staff, especially at the weekends. No one to man the phones or answer the door. But apart from that, I love the place and the staff. My mum is looked after well and that is all which matters.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thanks very much for taking the time to write a review. We value and appreciate all feedback received. Please feel free to come into the home at any time to have chat; we have an open-door policy and we look forward to seeing you soon.

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Review from Ian G (Son of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally very good. Would like to see better attention to personal care sometimes (e.g. bathing) and the shutdown for Norovirus was very long. Staff are very helpful and dedicated; the home seems well-run and our interactions are very positive.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thanks very much for taking the time to write a review. We value and appreciate all feedback received. Please feel free to come into the home at any time to have chat; we have an open-door policy and we look forward to seeing you soon.

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Review from R R (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was recommended Kents Hill Care Home, where my father was due to come. On my show round, I gained a great insight into the home. It felt like we were apart of the family, and we were devasted when he passed away. Being in the home, everyone was always friendly and welcoming. Residents always looked
happy, comfortable, and there was always a selection of activities being held. There was always a fresh home-cooked smell throughout.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your kind words, these are greatly received.

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Review from Mary (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has always been treated with dignity and respect during her slow and agonising decline into dementia. Many of the residents have had to leave lifelong friends in order to move to the home and so it’s essential that they feel comfortable and entertained. The staff do their best to keep the
residents amused and happy and are friendly and welcoming to visitors.
Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Many thanks for your review, your kind words have been passed onto the team.

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Review from Julie C (Daughter-in-law of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum-in-law came to the care home 24th Sept 18 and from day one she was made to feel extremely welcome.
Lovely room. Caring staff. She is joining in activities with other residents and eating well. My husband and I are very pleased at how quickly she has settled into her new home.
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Review from M D (Respite Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very happy stay, caring and cheerful staff who always answered bells quickly.
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Review from Wendi C (Niece of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been at Kents Hill for a couple of years now and I would just like to say a HUGE thank you to every single member of staff that help to care for her and the other residents. You are all truly angels sent from heaven. My aunt has severe dementia which manifests itself in anger and frustration.
She fights, screams, kicks and shouts and, more often than not, gives the wonderful carers a really really hard time. THANK YOU! You know who you are. It can't be easy and all too often people focus on the negative acts within dementia care homes but having been given a gentle hug and words of reassurance from one of your carers when I left my aunt's room in tears on Saturday following a short visit I just wanted to take some time out to focus on the positive. You are all doing an amazing job; honestly, I can't thank you enough.
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Review from Tanya M (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and welcoming.
So pleased with mum's care.
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Kents Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Kents Hill Care Home is calculated as follows: ( (136 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kents Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (8)

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Alan Haywood

Job Title: Home Manager

Hello, my name is Alan and I am the Home Manager here at Kents Hill.

Cristina

Cristina Kerekes

Job Title: Deputy Manager Joined: 2017

Cristina joined Kents Hill Care Home in 2017 as a Staff Nurse and was rapidly promoted to the role of Deputy Manager shortly afterwards, due to her hard work and dedication.

Marinette

Marinette Walpole

Job Title: Registered Nurse Joined: 2018

My name is Marinette Walpole and I have been a nurse for 25 years. I love everything about being a Nurse and bring compassion and dedication to my profession. I love working alongside our residents and look forward to the challenges that my role brings every day.


During my spare time, I enjoy pottering around my garden, preparing and cooking food and of course, spending time with family and friends

Doru

Doru Zaha

Job Title: Staff Nurse Joined: 2019

Doru joined Kents Hill Care in 2019 as a Staff Nurse on the Nursing Floor

Alexandra

Alexandra Mora

Job Title: Care Practitioner Joined: 2016

Hello, I am Alexandra Mora, a Care Practitioner at Kents Hill. I joined the home in 2016 and have grown within the team. I strive for excellence and enjoy reading and developing my knowledge in medical industry, enabling me to develop my skills. When I am not interacting with residents and expanding my knowledge medically, I enjoy pursuing my interest in architecture, visiting and learning about the history behind buildings, as well as visiting historical sites.

Susanna

Susanna Adjei

Job Title: Care Practitioner Joined: 2017

Hello, I’m Susanna a Care Practitioner and spend my time at Kents Hill assisting the nurses, our carers, residents and families, providing first class care with a personal touch.


I thrive on caring for our lovely residents. I enjoy the passion that comes from my role. I cannot wait to expand my knowledge to maximise my potential and over time, obtain my degree in nursing.

Natalie

Natalie Gay

Job Title: Care Practitioner Joined: 2018

I’m Natalie, a Care Practitioner at Kents Hill Care Home. I came to the home in 2018 and became a Team Leader shortly after I joined. I have always had a career in care, as I have a passion to ensure the elder generation receive the best possible care and treatment, so enhancing their quality of life. I have always aspired to be the best version of myself and working in care brings this out in me.

Sharon

Sharon Eckersley

Job Title: Head of Housekeeping Joined: 2002

I’m Sharon, I started at Kents Hill Care Home 18 years ago and haven’t looked back since. I joined the Care Home as a Domestic Assistant and gradually worked up to becoming the Laundry Manager. I have a keen eye for detail and strive for perfection of cleanliness. I thoroughly enjoy my job role, especially being able to interact with all the residents on a daily basis. Since becoming the Laundry Manager and Head of Housekeeping, I have built up a strong, admirable, hardworking committed team.

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