Kents Hill Care Home

My husband has been at this care home for over 4 years so I have come to know the staff very well. I feel there is a lighter atmosphere since the new manager arrived. The receptionists are always so kind and welcoming, and everyone - cleaners, laundry people and carers - are so friendly and always happy to have a little chat. There is a new hospitality lady who always offers me a cold drink which is lovely on a hot day. As my husband is on the nursing floor, I must praise the nurses for their care of him, and they always keep me informed.

Thank you to all of your staff.

My mum has been a resident for just over a year at Kents Hill Care Home. The staff look after her extremely well and are caring and kind. They not only look after her - they also look after her family. They take great care of her husband/my dad when he comes to visit and are empathetic and kind to me too. I wouldn't hesitate to recommend this care home for friend's 'loved ones'. I can't pinpoint any particular staff member - they are all lovely. Thank you for looking after Mum so well.

Mum been in care home since 2024 and overall myself and my brothers are very happy with the care given to mum. Sadly she doesn't communicate well so she is not using many of the facilities or taking advantage of the activities which look very good. Communication from the nursing staff is always very good and I'm always updated with any changes. The staff are always very courteous and professional and treat Mum with dignity. Overall I am very happy with the standard of care given and would recommend this care home.

My mother is happy where she is.

I would definitely recommend Kent's Hill

My father has been a resident at kents hill for nearly two years. The staff are amazing! The compassion, understanding and care provided for my father is excellent. From reception staff right through to the nursing team, carers, kitchen staff cleaners they are all amazing. This care home is spotless, the quality and choice of food is exceptional. Activities are appropriate for residents and offers a good choice. Communication between staff and myself is very good. I am extremely happy with Kents Hill, highly recommended.

Ever since my dad came to the nursing home, he has been cared for amazingly. Every single person is exceptional with what they do. They really care a lot about the residents. I recommend Kents Hill care home to everyone.

My mother has been living on the dementia floor at Kents Hill Care Home for few months, and our family has been consistently impressed with the quality of care she receives.

The staff are genuinely compassionate and attentive, always ensuring that Mum's individual needs and preferences are respected and met with dignity.

The home has a warm, welcoming atmosphere and is always clean and well-maintained, which helps Mum feel comfortable and settled. A wide range of activities-from gentle exercises to arts and crafts-keeps residents engaged and supports their overall wellbeing.

Communication with the care team is excellent. They keep us regularly updated on Mum's health and are always quick to respond to any questions or concerns.

We're truly grateful for the high standard of care provided by the entire team at Kents Hill Care Home.

Thank you all I would recommend the home 1000%!!

I found Kents hill staff always friendly , everyone spoke on entering and in corridors. One staff member in particular was amazing , you are very lucky to have her on your staff, she is very 'in tune' and empathetic with relatives and the resident always went the extra mile! Catering staff were polite and always knocked on door before entering room. Receptionists always greeted us. Clean and comfortable rooms . Would recommend your care home..

As a carer myself for many years, I was very skeptical about how she was going to be treated and I can't honestly say with my hand on my heart I wouldn't change it for the world all of the staff on the nightingale floor have become an extended family.

I am unsure if I would recommend the home. Head office needs to be far more supportive and put some of the vast revenue they take and put back into the maintenance of the grounds and bedrooms. My mother's room needs attention and so does the bathroom. The garden is a mess with dangerous slabs which you have known about for some time. There have been some issues with quality of care and items going missing but have been resolved. Management needs more support from head office. No reply from email to head office!

Very caring staff - kind and gentle. Property - clean, tidy and smells fine. Residents treated with dignity at all times. Rooms adequate, but comfortable.

Always a friendly reception from the staff when I visit my sister at Kents Hill. Rooms and communal spaces are always clean and well kept. Feels like a home from home and the residents feel it is their home. Care is excellent, with just the right mix of professionalism and informality. Would certainly recommend it.

Can’t recommend this amazingly run care home enough.

The reception staff in particular are so so kind and make every effort in treating my mum with respect and patience.

My mum is always clean and happy. Everyone speaks to her whenever they pass her and this is lovely to see. A very inclusive and calm environment.

All staff are friendly, professional and care so much for the residents and their relatives. Staff always go the extra mile in kind, thoughtful ways, paying attention to detail. A fabulous home, giving peace of mind to our family for our ninety year old Father's care.

Moving your vulnerable parent into a care home is a stressful exercise so we were delighted to find that Kents Hill is an excellent care home and the staff are exemplary. They are welcoming, caring, respectful and highly professional. Mum is happier at Kents Hill than she has been for years and we are delighted with our choice. Thank you to all at Kents Hill for your dedication and your care.