Kents Hill Care Home

The place is so clean and all the staff are so friendly, it’s more like a hotel than a care home. The rooms are decorated lovely with carpet and there is no clinical feel about it at all. It’s so relaxing and both my nan and grandad have been here and, honestly, I wouldn’t trust anyone else to give my nan a lovely stay for the last few months of her life. Another good point is that the staff will always make sure to have a catch-up with you about your family residents' progress and information on what’s happening with them. I honestly couldn’t recommend this place enough, always leave feeling my nan is safe and extremely well looked after which is more than a relief. Thank you so much.

I feel very fortunate to have my mind at rest knowing that my mum is cared for in the best possible way. Also that I am only a short walk away from her for my visits.

Our dad was only in Kents Hill Care Home for three days as he sadly passed away. In his time there, he received the most wonderful, genuine care full of love and respect. All the staff he came into contact with were wonderful. One lady was just perfect, so loving and gentle with him. She cared with her whole being, she even mothered my sister and I. We will be eternally grateful that our dad spent his last days in her care.

My dad celebrated his 100th birthday recently at Kents Hill Care Home, where he has been a resident for over 8 years. The management and staff provided us with a function room for the family to celebrate, with balloons and decorations, food and hot drinks and even a birthday cake lovingly made by one of the care home chefs. At least 3 members of staff came in on their day off to make it a really special day, just another example of staff going above and beyond their duties that we’ve witnessed in the last 8 years. My family and I were so very grateful to be able to spend this special time with Dad.

Caring and professional team in a clean and pleasant environment. Everyone I have met has been kind and helpful.

During the last 7-months of Covid restrictions, it is reassuring to know mum is being well cared for in a safe environment. It is so hard not having the freedom to visit her in her room anymore. The staff at Kents Hill are warm and friendly, and I often drop off letters and little treats for mum, and they give me updates on how she is. I truly appreciate everything they do to ensure the happiness and well being of everyone in their care and working selflessly in these difficult times.

My Mother has been a Resident for almost 2 years now and was on a lot of different medication. Her condition was in decline and she needed her food to be pulped up and she could only drink through a straw. She could hardly walk and communication was difficult. One of the Senior Care Staff noticed this and researched the medication Mum was on and then suggested to the GP that they might try reducing some of her tablets. The GP agreed and this was done. It wasn't long before improvements started to materialise. It's now a few months later and Mum is a different person. She is walking, talking, doesn't need her food to be pulped and doesn't need a straw to drink. Her mind is now active and we have our Mum back! She talks to us just like she used to, is bright and alert and is even encouraging other residents to exercise. She is now able to read books again, which she does rather than sleeping all of the time. We are so grateful to have our Mum's health improve so drastically. Thank you!

We chose this home for my dad, as it is Morden with a friendly cozy feel. The rooms are a reasonable size, there is access to a lovely garden patio area, small lounge dining areas, a small shop and coffee shop on site. There are lots of activities available if the residents would like to take part in which they are encouraged to do. There are regular visits from local schools and the community which the residents seem to enjoy and nothing seems too much for the staff. We found the perfect place for dad knowing he would be happy, safe and well cared for.

When the time came when my Mother in Law needed to go into residential care I researched several care homes in the area and when my wife and I came to look at Kents Hill Care Home we knew straight away it was the one we wanted her to be. It is clean and bright and doesn't have the "feel" of a care home. The staff are all friendly, helpful and informative and my Mother in Law has settled in well. She enjoys the activities put on by the entertainment staff and there are several carers who look after her on a daily basis she is very fond of.

Generally very good. Would like to see better attention to personal care sometimes (e.g. bathing) and the shutdown for Norovirus was very long. Staff are very helpful and dedicated; the home seems well-run and our interactions are very positive.

My mum is a resident in the care home, she has some lovely carers, and there are a few who go well out of their way to look after her. A few small niggles from me are:- There used to be soft drinks available in the lounge, and for some reason that no longer happens. There is an assistant bell on the wall, in the lounge, but as my mum is in a wheelchair if she needs assistance she cannot use it. I was told that there would always be a carer in the lounge, but this doesn’t happen at all. There just seems a shortage of staff, especially at the weekends. No one to man the phones or answer the door. But apart from that, I love the place and the staff. My mum is looked after well and that is all which matters.

I was recommended Kents Hill Care Home, where my father was due to come. On my show round, I gained a great insight into the home. It felt like we were apart of the family, and we were devasted when he passed away. Being in the home, everyone was always friendly and welcoming. Residents always looked happy, comfortable, and there was always a selection of activities being held. There was always a fresh home-cooked smell throughout.

My Mother has always been treated with dignity and respect during her slow and agonising decline into dementia. Many of the residents have had to leave lifelong friends in order to move to the home and so it’s essential that they feel comfortable and entertained. The staff do their best to keep the residents amused and happy and are friendly and welcoming to visitors.

Lovely room. Caring staff. She is joining in activities with other residents and eating well. My husband and I are very pleased at how quickly she has settled into her new home.

A very happy stay, caring and cheerful staff who always answered bells quickly.

My aunt has been at Kents Hill for a couple of years now and I would just like to say a HUGE thank you to every single member of staff that help to care for her and the other residents. You are all truly angels sent from heaven. My aunt has severe dementia which manifests itself in anger and frustration. She fights, screams, kicks and shouts and, more often than not, gives the wonderful carers a really really hard time. THANK YOU! You know who you are. It can't be easy and all too often people focus on the negative acts within dementia care homes but having been given a gentle hug and words of reassurance from one of your carers when I left my aunt's room in tears on Saturday following a short visit I just wanted to take some time out to focus on the positive. You are all doing an amazing job; honestly, I can't thank you enough.

So pleased with mum's care.

I feel mum was able to be independent when she could and if she was poorly she was looked after by the nursing team and carers. The GP and ambulances were called if and when needed and I was updated when necessary. Sadly mum has passed away now, she was well looked after and didn't want to go into hospital, she didn't make it back to the home and I know she was sad about that. Mum was treated with dignity at all times even when her dementia days got the better of her.

My previously independent Mother has recently become too frail to live by herself although mentally she is very alert. She has been in Kents Hill Nursing Home for the past 6 weeks. My Mother would be the first to complain but she has nothing but praise for the way she has been treated and listened to. All her needs are being addressed by the friendly helpful Team of Carers. She compares her stay to a 5-star hotel! The food is of an extremely high standard and freshly cooked. The activities coordinator provides daily activities which she can join in. The relief to know my Mother is being looked after and to such a high standard has made such a difference to our family. Thank you all so much. I would highly recommend Kents Hill.

She was dreading it, but very happy to report she not only survived but was extremely impressed with everything, from facilities to food and particularly staff who were exceptional, looking after her every need and always with a smile.