Kents Hill Care Home

50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
Review Us
9.6 45 Reviews
  • Kents Hill Care Home, Milton Keynes
Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort.

The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies.

The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed.

The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all.

Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

In October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1299
  • Self-Funded Residential Dementia Care: from £1349
  • Self-Funded Nursing Care: from £1499
  • Self-Funded Nursing Dementia Care: from £1549

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Kents Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alan Haywood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Kents Hill Care Home Reviews (45)

9.6

Kents Hill Care Home has a Review Score of 9.6 (9.605) out of 10, based on 17 reviews in the last 2 years.
Over all time Kents Hill Care Home has 45 reviews.

Overall Experience
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  • 8
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Date Published
  • 45
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Reviewer Connection to Kents Hill Care Home
  • 25
  • 9
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Total of 45, showing 1-20
Review from K P (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have seen a significant improvement in the resources, displays and activities in the "forget me knot" top floor lounge in the past few months. The plant table, laundry and beach areas are attractive. There are far more resources and activities available and being used. There is an increase in staff
engagement with residents. The lounge is now such a stimulating area for residents and guests. Well done. Thank you to the staff and management.
Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for your review, as a team are continuously looking at ways to enhance the experience of everyone living at Kents Hill and feedback is always welcome.

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Review from Angela S (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to Kents Hill at the end of December 2024.
His dementia was becoming worse and he needed round the clock care.
The staff were all very caring, from the lovely ladies on reception who always had time for you and were very compassionate when dad became poorly, to the staff on forget
me not floor were who were always so helpful and caring.
They definitely made the last 6 months of my dad's life as happy as was possible.
Contact with head office not so good, unfortunately. Two emails regarding a refund of care home fees have gone unanswered.
Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for the positive review, and I am sorry that there was an issue with the final invoice, we were not aware of this prior to the review, but I thank you for raising this and confirming that the payment has now been received. This experience has been shared with the relevant department so they can review their process.

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Review from Chris H (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Kents Hill for three months. I can't praise the staff enough for the care they gave to my mum. The room was always clean and had everything she needed. The food was excellent and after a slow start my mum really enjoyed the food.
Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for taking the time to write a review which has been shared with the team, we are pleased that Mums experience at Kents Hill was so positive.

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Review from E P (Wife of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at this care home for over 4 years so I have come to know the staff very well. I feel there is a lighter atmosphere since the new manager arrived. The receptionists are always so kind and welcoming, and everyone - cleaners, laundry people and carers - are so friendly and always happy
to have a little chat. There is a new hospitality lady who always offers me a cold drink which is lovely on a hot day. As my husband is on the nursing floor, I must praise the nurses for their care of him, and they always keep me informed.
Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for taking the time to write a review it really is a team effort at Kent's Hill and we really appreciate that you have recognised this and feel supported by the whole team .

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Review from Martin G (Son of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Mother only spent 8 days in the care of Kents Hill due to the severity of her condition, she could not have been in any better environment. At all times the nursing staff, care assistants, reception, orderlies & cleaning staff were caring & considerate in every aspect. They all afforded
my Mother respect & compassion & the nursing staff provided myself & my sister with regular updates with regards to Mums condition. Knowing how well Mum was being cared for provided us with huge relief in her final days. Everything about the care home is top class, a wonderful Reception area with lovely staff members. Clean & tidy rooms & passage ways, no odours. Compassionate nursing staff & orderlies. An excellent cup of tea served from the trolley an added bonus! I have no hesitation in fully recommending Kents Hill Care Home for your loved one.
Thank you to all of your staff.
Reply from Alan Haywood, Home Manager at Kents Hill Care Home

To make such an impact in such a short space of time is really special and a reflection of how important it is and how hard the team work to make a difference.Thank you so much for taking the time to share your experience at Kents Hill.

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Review from Fiona C (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for just over a year at Kents Hill Care Home. The staff look after her extremely well and are caring and kind. They not only look after her - they also look after her family. They take great care of her husband/my dad when he comes to visit and are empathetic and kind to me
too. I wouldn't hesitate to recommend this care home for friend's 'loved ones'. I can't pinpoint any particular staff member - they are all lovely. Thank you for looking after Mum so well.
Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words. We're truly touched to hear how well your mum and your whole family has been cared for. It means the world to our team to know they've made a positive difference.

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Review from S B (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum been in care home since 2024 and overall myself and my brothers are very happy with the care given to mum. Sadly she doesn't communicate well so she is not using many of the facilities or taking advantage of the activities which look very good. Communication from the nursing staff is always very
good and I'm always updated with any changes. The staff are always very courteous and professional and treat Mum with dignity. Overall I am very happy with the standard of care given and would recommend this care home.
Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words and for taking time to leave a review. We aim to provide compassionate, high-quality care to all the people living with us in Kents Hill. The team will be delighted to hear your kind words about the experience you have as a family, and the care we provide for your Mum.

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Review from Sue S (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are all first class. Reception, laundry, cleaning, nursing, caregivers, activities and food preparation staff are all very good.
The food has improved too.
My mother is happy where she is.
Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words and for taking time to leave a review. We aim to provide compassionate, high-quality care to all the people living with us in Kents Hill. We will be sure to share your comments with our staff.

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Review from K P (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father very much enjoys living in Kent's Hill. He has a great relationship with all the staff who are very friendly and caring.
The qualified nurses are excellent and knowledgeable and look after him really well. When we had a meeting with social services, they remarked how impressed they were with
the nurse's in depth knowledge of my father compared to staff in other homes.
Everyone from the cleaners to the receptionists chats to my dad and make him feel special and cared for.
Whenever he has been admitted to hospital he always asks me to take him back to the care home straightaway!
The staff are equally kind to other residents who aren't as articulate as my dad and treat everyone with respect.
I would definitely recommend Kent's Hill
Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for taking the time to leave such a lovely review. It means a great deal to the team to know that you feel confident and reassured about the care your father receives at Kents Hill. We are committed to provide a safe, respectful and supportive environment for all the people in our care, and it is rewarding to hear that our efforts are making a positive difference.

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Review from J B (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at kents hill for nearly two years. The staff are amazing! The compassion, understanding and care provided for my father is excellent. From reception staff right through to the nursing team, carers, kitchen staff cleaners they are all amazing. This care home is spotless,
the quality and choice of food is exceptional. Activities are appropriate for residents and offers a good choice. Communication between staff and myself is very good. I am extremely happy with Kents Hill, highly recommended.
Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for taking the time to leave such a lovely review. Providing compassionate, high-quality care is at the heart of everything we do, and the team will be delighted to hear your kind words about the experience you and your father have at Kents Hill.

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Review from L W (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my dad came to the nursing home, he has been cared for amazingly. Every single person is exceptional with what they do. They really care a lot about the residents. I recommend Kents Hill care home to everyone.
Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for your positive review we really value your feedback and have shared it with the team.

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Review from Dipak J (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living on the dementia floor at Kents Hill Care Home for few months, and our family has been consistently impressed with the quality of care she receives.


The staff are genuinely compassionate and attentive, always ensuring that Mum's individual needs and preferences are respected

and met with dignity.


The home has a warm, welcoming atmosphere and is always clean and well-maintained, which helps Mum feel comfortable and settled. A wide range of activities-from gentle exercises to arts and crafts-keeps residents engaged and supports their overall wellbeing.


Communication with the care team is excellent. They keep us regularly updated on Mum's health and are always quick to respond to any questions or concerns.


We're truly grateful for the high standard of care provided by the entire team at Kents Hill Care Home.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for taking the time to write a review, the whole team are committed and work so hard to make a difference to everyone's experience at Kents Hill.The team will be delighted to know this continues to be recognised.

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Review from Julie G (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I entered reception to view Kent's Hill nursing home I knew this was the right care home for my dad. Such a lovely atmosphere and all of the staff were so kind without exception !
My initial impression was absolutely correct, my dad received the very best of care the whole time he
was there, I absolutely could not fault it.
You cannot buy kindness and each and every member of staff was kindness personified!!
Thank you all I would recommend the home 1000%!!
Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to leave a reivew, we are pleased to hear your dad is happy and we will pass on your comments to the team who will be delighted.

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Review from S S (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found Kents hill staff always friendly , everyone spoke on entering and in corridors. One staff member in particular was amazing , you are very lucky to have her on your staff, she is very 'in tune' and empathetic with relatives and the resident always went the extra mile! Catering staff were polite
and always knocked on door before entering room. Receptionists always greeted us. Clean and comfortable rooms . Would recommend your care home..
Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to review our home. We are delighted to hear you find the team so friendly and that you would recommend Kents Hill care home. We will pass on your comments to the whole team.

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Review from M T (Granddaughter of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan joined Kent's Hill on her journey to end of life.
My nan has continually been made to feel comfortable making fantastic relationships with all of the staff in the home they all treat her with the utmost respect and kindness they value the dignity, she deserves.
As a carer myself for many years,
I was very skeptical about how she was going to be treated and I can't honestly say with my hand on my heart I wouldn't change it for the world all of the staff on the nightingale floor have become an extended family.
Reply from Anu Godagama, Home Manager at Kents Hill Care Home

We appreciate you taking the time to share your positive comments regarding Kents Hill Care home and especially the Nightingale team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Kents Hill, Maria Mallaband Care Group.

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Review from Janis E (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff - kind and gentle. Property - clean, tidy and smells fine. Residents treated with dignity at all times. Rooms adequate, but comfortable.
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Review from S M (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am unsure if I would recommend the home. Head office needs to be far more supportive and put some of the vast revenue they take and put back into the maintenance of the grounds and bedrooms. My mother's room needs attention and so does the bathroom. The garden is a mess with dangerous slabs which
you have known about for some time. There have been some issues with quality of care and items going missing but have been resolved. Management needs more support from head office. No reply from email to head office!
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Review from Peter G (Brother of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a friendly reception from the staff when I visit my sister at Kents Hill. Rooms and communal spaces are always clean and well kept. Feels like a home from home and the residents feel it is their home. Care is excellent, with just the right mix of professionalism and informality. Would certainly
recommend it.
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Review from Katie B (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is so happy at Kents Hill and I can see why. Every member of staff is positive, smiley and always willing to talk. The home is exceptionally clean and decorated modernly - from the inviting reception to the cosy dining area. Entertainment is always available and the staff work tirelessly to
ensure the residents are engaged and happy. The coronation and jubilee parties were so well organised and it was so lovely to be invited to eat, drink and celebrate with all the residents.
Can’t recommend this amazingly run care home enough.
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Review from Alex J (Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
100% recommend Kents Hill Care Home. It is home to my mum and my family. Every member of staff have welcomed us with open arms and support!
The reception staff in particular are so so kind and make every effort in treating my mum with respect and patience.
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Kents Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Kents Hill Care Home is calculated as follows: ( (136 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kents Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (8)

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Alan Haywood

Job Title: Home Manager

Hello, my name is Alan and I am the Home Manager here at Kents Hill.

Cristina

Cristina Kerekes

Job Title: Deputy Manager Joined: 2017

Cristina joined Kents Hill Care Home in 2017 as a Staff Nurse and was rapidly promoted to the role of Deputy Manager shortly afterwards, due to her hard work and dedication.

Marinette

Marinette Walpole

Job Title: Registered Nurse Joined: 2018

My name is Marinette Walpole and I have been a nurse for 25 years. I love everything about being a Nurse and bring compassion and dedication to my profession. I love working alongside our residents and look forward to the challenges that my role brings every day.


During my spare time, I enjoy pottering around my garden, preparing and cooking food and of course, spending time with family and friends

Doru

Doru Zaha

Job Title: Staff Nurse Joined: 2019

Doru joined Kents Hill Care in 2019 as a Staff Nurse on the Nursing Floor

Alexandra

Alexandra Mora

Job Title: Care Practitioner Joined: 2016

Hello, I am Alexandra Mora, a Care Practitioner at Kents Hill. I joined the home in 2016 and have grown within the team. I strive for excellence and enjoy reading and developing my knowledge in medical industry, enabling me to develop my skills. When I am not interacting with residents and expanding my knowledge medically, I enjoy pursuing my interest in architecture, visiting and learning about the history behind buildings, as well as visiting historical sites.

Susanna

Susanna Adjei

Job Title: Care Practitioner Joined: 2017

Hello, I’m Susanna a Care Practitioner and spend my time at Kents Hill assisting the nurses, our carers, residents and families, providing first class care with a personal touch.


I thrive on caring for our lovely residents. I enjoy the passion that comes from my role. I cannot wait to expand my knowledge to maximise my potential and over time, obtain my degree in nursing.

Natalie

Natalie Gay

Job Title: Care Practitioner Joined: 2018

I’m Natalie, a Care Practitioner at Kents Hill Care Home. I came to the home in 2018 and became a Team Leader shortly after I joined. I have always had a career in care, as I have a passion to ensure the elder generation receive the best possible care and treatment, so enhancing their quality of life. I have always aspired to be the best version of myself and working in care brings this out in me.

Sharon

Sharon Eckersley

Job Title: Head of Housekeeping Joined: 2002

I’m Sharon, I started at Kents Hill Care Home 18 years ago and haven’t looked back since. I joined the Care Home as a Domestic Assistant and gradually worked up to becoming the Laundry Manager. I have a keen eye for detail and strive for perfection of cleanliness. I thoroughly enjoy my job role, especially being able to interact with all the residents on a daily basis. Since becoming the Laundry Manager and Head of Housekeeping, I have built up a strong, admirable, hardworking committed team.

Frequently Asked Questions about Kents Hill Care Home

What types of Care is Kents Hill Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kents Hill Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Kents Hill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kents Hill Care Home to the centre of Milton Keynes?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

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