Haven Lodge

Reckitt Close, Holland Road, Clacton-on-Sea CO15 6PG
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9.8 46 Reviews
  • Haven Lodge, Clacton-on-Sea
Based in a quiet cul-de-sac in Clacton-on-Sea, Haven Lodge care home brings residents beautiful sea views and high-quality care. The light and spacious home provides nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The skilled team at Haven Lodge takes pride in their person-centred approach to care, taking time to get to know each and every resident. From mealtimes to activities, everything is designed around residents’ individual preferences and needs.

Relatives can enjoy the peace of mind that comes with having their loved one looked after by a concerned and caring team, whose emphasis is always on the personal dignity and independence that comes with person-centred care.
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Care Provided by Haven Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1999
  • RESPITE Self-Funded Nursing Care: from £1999

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Haven Lodge to find out the exact price for your requirements.

Contact Haven Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Haven Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stefano Vivoli (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Haven Lodge Reviews (46)

9.8

Haven Lodge has a Review Score of 9.8 (9.773) out of 10, based on 25 reviews in the last 2 years.
Over all time Haven Lodge has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haven Lodge
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  • 5
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Total of 46, showing 21-40
Review from Alan D (Cousin of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to say a big thank you to the manager and all the staff at Haven Lodge for the amazing job they do nothing is ever too much trouble for them and I am so pleased we moved my cousin to Haven Lodge back in June 2024. Thank you.
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Review from anthony h (Brother of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister is happy, clean and well cared for. I feel welcome when visiting my sister, often greeted by reception for a chat. All nurses and care staff are friendly and good natured.
I suppose the only negative is that the staff seem very busy. More staff would be beneficial to residents to add a little
extra quality time.
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Review from Mandy J (Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent his last 3 months at Haven Lodge and within this time the staff, whether nursing, carers, activity or housekeeping showed nothing but kindness and respect to my Dad and his family. Nothing seemed too much trouble and the dignity of each individual resident was looked after. We were kept
informed of every change with Dad which was very appreciated. Haven Lodge makes you feel as if you are one big family. You soon realise that family and friends of other residents also support each other. I always felt Dad was in safe hands when we used Haven Lodge for respite, so it was an easy decision that this was where we wanted Dad to be, when caring for him at home was no longer a possibility. Thank you to everyone who looked after Dad for me. I would definitely recommend Haven Lodge.
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Review from Sharon F (Friend of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home with a brilliant lifestyle/care team.
The atmosphere is very friendly with a variety of activities taking place on a day-to-day basis.
This care home stands out from all the rest with celebrations for residents and their families all welcome including the recent superb D-Day celebration.
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Review from Jan N (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother entered under covid restrictions, without us even stepping into the home.
When we were allowed in we found the staff to be pleasant, helpful and open to our observations (positive and, occasionally, negative).
The home has benefitted from some TLC over the last few months and it looks better,
the rooms could do with some TLC too.
There's a choice of food which always looks and smells nice.
Our mother, 96 and mobile, doesn't need as much assistance as many residents but she does have dementia. When she gets in a pickle the staff have strategies to help her.
The home has a wonderful lifestyle coach who organises lots of entertainment and activities.
My mother, however, is lonely, the staff are extremely busy and have little time to sit and chat with her (sadly the other residents are not on her wavelength).
We visit regularly and the staff are happy for us to call Mum for a chat.
Reply from Samantha Debenham, Reviews Team at Haven LodgeThank you for rating your overall experience 4 stars, we are pleased to read you are happy with our food and lifestyle offering and the dementia approaches our colleagues use. At Haven Lodge we are renovating areas of the home to improve the facilities that we provide residents. We want to reassure you also that our colleagues give equal time to each resident.
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Review from B M (Son of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and management give a second-to-none service, all are approachable and will help in any way they can. Activities for residents are excellent and all are encouraged to get involved. A system of video calls to family members of residents who live abroad or are unable to visit for whatever
reason would be a bonus. All in all, a first-class care home.
Well done to all concerned.
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Review from Jean O (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just so pleased with the care and dedication the staff give to my mum.
The food is very good, with staff helping out residents when needed. The overall experience of all our family is excellent we are made welcome and told to treat Haven Lodge just like Mum's home.
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Review from Joanne J (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really made to feel at home and felt confident the resident was well taken care of. The staff were very friendly and helpful and were careful to respect the fact I had a small child with me. Thank you!
Reply from Hannah Atherley, Reviews Team at Haven LodgeThank you for rating us 5 stars! Thank you so much for sharing your experience.
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Review from Stephen H (Son of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursing care in a well-staffed friendly environment. The individuals’ needs are considered and residents are encouraged to participate in well-run appropriate activities. Management were approachable, listened and acted on concerns and requests.
Reply from Hannah Atherley, Reviews Team at Haven LodgeHi Stephen, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from A H (Wife of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and nursing my husband receives. The care staff are amazing, the surroundings are light, bright and kept very clean. The management are always available if needs be. This has been the case since my husband arrived here a year ago.
Reply from Caprice Geisha, Reviews Team at Haven LodgeHi, thank you very much for taking the time to leave us feedback about your experience. At Haven Lodge Care Home - Care UK Nursing & Residential Care Services we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from M B (Husband of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all work. The people at the home, thank you.
Reply from Caprice Geisha, Reviews Team at Haven LodgeHi, thank you very much for taking the time to leave us feedback about your experience. At Haven Lodge Care Home - Care UK Nursing & Residential Care Services we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Joanna E (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is fantastic. The care given to my mum is amazing and I cannot praise them enough. My mum is so happy and content in Haven Lodge. Both my sister and myself are so grateful to the staff and management.
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Review from Sylvia D (Wife of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sons and I could not have wished for my husband to be in a more kind, caring place we knew he was safe and very well looked after.
I thank everyone from the bottom of my heart.
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Review from John D (Husband of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the home is safe and the staff are helpful and keep me informed on how my wife is doing. Having not been at the home long I am happy my wife is being well looked after.
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Review from Michael B (Husband of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am welcomed in the home. Everyone is helpful and I am kept up to date with my wife's progress.
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Review from J C (Sister of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very helpful and very thorough when I arrived at my visit with PPE and keeping me informed of any changes in the visiting programme and also good information on the patient's health.
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Review from Barbara A (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband receives from every member of staff with his meals, cleanliness and support.
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Review from S T (Sister-in-law of Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very nice nursing home. Staff are very helpful and friendly. My sister-in-law is very happy there. Very well looked after.
I do not have to worry about her, if there is a problem I know the staff will phone me.
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Review from J F (Next of Kin) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault this home. Staff are brilliant with patients. I have no comments to make. Absolutely amazing home.
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Review from Maureen G (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Haven Lodge is calculated as follows: ( (220 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 277 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haven Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

Stefano

Stefano Vivoli

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haven Lodge to verify any information. View our terms and conditions. Haven Lodge has an Enhanced Service - more info.