Haven Lodge is a nursing home owned by Care UK and based in Clacton-on-Sea, where the home's residents enjoy always being close to a seaview as part of a quiet residential community.
Amongst the 50 elderly residents that are cared for in this homely facility are many with dementia, with a separate wing dedicated to improving the lifestyle and mental well-being of those unfortunate to have such conditions.
Relatives enjoy the peace of mind that comes with having their relatives looked after by a concerned and caring team, whose emphasis is always on the personal dignity and independence that can come with person-centred care.
Group: Care UK Nursing & Residential Care Services
Person in charge: Dave Connelly (Home Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 42
Shared Rooms: 4
Rooms with ensuite WC: 0
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Haven Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Haven Lodge has a Review Score of 8.6 (8.606)
The Review Score of 8.6 (maximum of 10) for Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Haven Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.806 for Haven Lodge is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.8 Points relating to the number of positive Reviews for Haven Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Doreen R (Daughter of Resident) on Monday 23 January 2017. Relates to January 2017.
Mum was nursed and cared for during the last six years of her life by the staff at Haven Lodge. The hard work and dedication to achieve a safe and comfortable environment for all those vulnerable people in their care give peace of mind to families who have to take responsibility for their loved one's last years. From a friendly welcome to a busy and efficient laundry and a kitchen producing excellent, well-balanced menus and special diets are catered for too. 24-hour nursing covers the health and comfort of all, and carers give personal care whenever required. General housekeeping covers the continuous job of keeping all areas clean and all sections are overseen by management based at Haven Lodge. They know their residents and do an excellent on the spot job.
How likely would you be to recommend Haven Lodge? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Excellent
Review submitted from a Postal Card by Helen D (Daughter of Resident) on Wednesday 4 January 2017. Relates to December 2016.
When my husband and I went to visit this home it felt so right for my mum.
Since my mum has been living here her health has improved. The staff treat her with dignity and love. She is now one of the care homes family. The best home ever, staff are amazing and the food is beautiful. The event's organiser is also amazing.
Nothing is too much trouble, a real diamond of a care home.
How likely would you be to recommend Haven Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J G (Daughter of Resident) on Tuesday 20 December 2016. Relates to November 2016.
I cannot fault the care my mum received Haven Lodge. They all go above and beyond their care and kindness to my mum. I visit daily and am also welcomed with open arms always offered a drink and cake. I am always advised of any information I need to be aware of concerning the care and any pain relief she may have needed during my absense. I cannot wish her in better care than at Haven Lodge.
How likely would you be to recommend Haven Lodge? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2017
Recipient: Care UK Nursing & Residential Care Services
Date: Saturday 01 Apr 2017
December 2016
Recipient: Care UK Nursing & Residential Care Services
Date: Thursday 01 Dec 2016
February 2016
Recipient: Care UK Nursing & Residential Care Services
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Haven Lodge
