Haven Lodge

Reckitt Close, Holland Road, Clacton-on-Sea CO15 6PG

Haven Lodge is a nursing home owned by Care UK and based in Clacton-on-Sea, where the home's residents enjoy always being close to a seaview as part of a quiet residential community.

Amongst the 50 elderly residents that are cared for in this homely facility are many with dementia, with a separate wing dedicated to improving the lifestyle and mental well-being of those unfortunate to have such conditions.

Relatives enjoy the peace of mind that comes with having their relatives looked after by a concerned and caring team, whose emphasis is always on the personal dignity and independence that can come with person-centred care.

Group: Care UK Nursing & Residential Care Services

Person in charge: Dave Connelly (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 42

Shared Rooms: 4

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Haven Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Haven Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.806 for Haven Lodge is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.9 Points relating to the number of positive Reviews for Haven Lodge is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300 , then divided by 2 = 0.150

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Haven Lodge has a Review Score of 6.7 (6.706) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haven Lodge?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haven Lodge

  • Daughter of Resident/Service User
    3

Mum was nursed and cared for during the last six years of her life by the staff at Haven Lodge. The hard work and dedication to achieve a safe and comfortable environment for all those vulnerable people in their care give peace of mind to families who have to take responsibility for their loved one's last years. From a friendly welcome to a busy and efficient laundry and a kitchen producing excellent, well-balanced menus and special diets are catered for too. 24-hour nursing covers the health and comfort of all, and carers give personal care whenever required. General housekeeping covers the continuous job of keeping all areas clean and all sections are overseen by management based at Haven Lodge. They know their residents and do an excellent on the spot job.

How likely would you be to recommend Haven Lodge? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

When my husband and I went to visit this home it felt so right for my mum.
Since my mum has been living here her health has improved. The staff treat her with dignity and love. She is now one of the care homes family. The best home ever, staff are amazing and the food is beautiful. The event's organiser is also amazing.
Nothing is too much trouble, a real diamond of a care home.

How likely would you be to recommend Haven Lodge? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I cannot fault the care my mum received Haven Lodge. They all go above and beyond their care and kindness to my mum. I visit daily and am also welcomed with open arms always offered a drink and cake. I am always advised of any information I need to be aware of concerning the care and any pain relief she may have needed during my absense. I cannot wish her in better care than at Haven Lodge.

How likely would you be to recommend Haven Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Average Rating:   5 out of 5

Submit a Review for Haven Lodge

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Haven Lodge