Haven Lodge

Reckitt Close, Holland Road, Clacton-on-Sea CO15 6PG
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9.7 36 Reviews
  • Haven Lodge, Clacton-on-Sea
Based in a quiet cul-de-sac in Clacton-on-Sea, Haven Lodge care home brings residents beautiful sea views and high-quality care. The light and spacious home provides nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The skilled team at Haven Lodge takes pride in their person-centred approach to care, taking time to get to know each and every resident. From mealtimes to activities, everything is designed around residents’ individual preferences and needs.

Relatives can enjoy the peace of mind that comes with having their loved one looked after by a concerned and caring team, whose emphasis is always on the personal dignity and independence that comes with person-centred care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1846
  • RESPITE Self-Funded Nursing Care: from £1846

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Haven Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Stefano Vivoli (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Haven Lodge Reviews (36)

Total of 36, showing 1-20
9.7

Haven Lodge has a Review Score of 9.7 (9.723) out of 10, based on 17 reviews in the last 2 years. Over all time Haven Lodge has 36 reviews.

Overall Experience

  • 28
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Date Published

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Review from Caroline A (Daughter of Resident) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum remarked today how lovely the dinner was, which a staff member had prepared. She doesn't have a great appetite so I was pleased to hear her say she had eaten most of her dinner.
The staff here are lovely, so kind and caring. The home is always spotlessly clean. We are blessed to have been recommended
this care home by Social Services

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Review from S H (Daughter of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are really friendly, and happy, I know my mum is in a safe place, but sometimes I've been to see her and she's still in her night clothes, I know she can be stubborn, and try,s to dress herself, but I think they can at least help her or make sure she is dressed, some of the food is
not to her taste, but not to bad.

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you for sharing your thoughts regarding Haven Lodge. We greatly appreciate your kind words regarding our staff and home.
In regard to your mother's clothing, our staff always do their best to support residents with their clothing and personal care, and we encourage you to speak to staff if you have any concerns as they will be able to advise you of any factors which may have affected this support being provided.
Furthermore, we pride ourselves in providing a wide variety of meal choices on our menu to ensure that all residents can choose meals which they enjoy. We encourage you to speak with the Home Manager directly if you feel there is a lack of meal choices that your mother enjoys as discussions can be held to implement new meals based upon your feedback.
Once again, thank you for sharing your feedback regarding Haven Lodge. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review from C T (Daughter of Resident) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after she has vascular dementia and her mood swings are up and down, it gives us great peace of mind knowing how much care she is shown, if ever there is a problem we are notified straight away
So long as mum is happy in her world and cared for we couldn't wish for more

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you for taking the time to leave us feedback about your experience.


At Haven Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care. We are so happy you are happy.

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Review from Susan H (Friend of Resident) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care given to my friend in the care home.. she has been there several years now and has had to be in bed all the time and needs help with feeding and drinking.. .. she has got quite stiff with arthritis but is always treated with respect and care.. I have been impressed
with the way she is cared for

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you very much for taking the time to leave us feedback about your experience.


At Haven Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Shelagh W (Wife of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven Lodge made the last few days of my darling husbands life so very comfortable and peaceful. All the staff covered my husband and our family in love, patience and understanding. Feeding both our bodies and our souls. Nothing was too much trouble. Always with kindness. There are not enough words
to describe the care we all received. Our never ending and grateful thanks to everyone

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you for your lovely review. We appreciate your kind feedback and we are so pleased we could be there at your time of need. You are welcome to the home anytime.

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Review from Sarah K (Daughter of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home. My dad was moved here from hospital and sadly was only resident for a few days before passing away. But in that time both he, and his family were shown care, compassion, respect and given the dignity that everyone deserves. Nothing was to much trouble. The staff helped us smile,
cry, and generally cope with what was happening. We were kept informed and supported by a team of true professionals. Thank you.

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Review from Chris R (Daughter of Resident) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July 2024. Our family visit daily and are welcomed at the home at any time. All the staff, from the Nursing Home Manager, the Nurses, the Carers, the Lifestyles Team, the team that prepare and cook the meals, the Maintenance and Cleaning staff as well as the Laundry staff
always greet us and chat with us. I am very impressed with their professionalism as well as their understanding of the residents' needs.

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Review from Z T (Daughter of Resident) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very attentive nothing seems too much trouble they are taking very good care of my dad. Good food choice catering for all tastes. Lovely tranquil grounds to sit out in. Seems to have lots of activities

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Review from Kevin S (Son of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my father received during the latter stages of his dementia care. He stayed there for 4 and a half months before his passing. No issues with the staff or management and if there was minor problems they got rectified immediately. Very grateful for the care he received.

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Review from Alan D (Cousin of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say a big thank you to the manager and all the staff at Haven Lodge for the amazing job they do nothing is ever too much trouble for them and I am so pleased we moved my cousin to Haven Lodge back in June 2024. Thank you.

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Review from anthony h (Brother of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is happy, clean and well cared for. I feel welcome when visiting my sister, often greeted by reception for a chat. All nurses and care staff are friendly and good natured.
I suppose the only negative is that the staff seem very busy. More staff would be beneficial to residents to add a little
extra quality time.

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Review from Mandy J (Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent his last 3 months at Haven Lodge and within this time the staff, whether nursing, carers, activity or housekeeping showed nothing but kindness and respect to my Dad and his family. Nothing seemed too much trouble and the dignity of each individual resident was looked after. We were kept
informed of every change with Dad which was very appreciated. Haven Lodge makes you feel as if you are one big family. You soon realise that family and friends of other residents also support each other. I always felt Dad was in safe hands when we used Haven Lodge for respite, so it was an easy decision that this was where we wanted Dad to be, when caring for him at home was no longer a possibility. Thank you to everyone who looked after Dad for me. I would definitely recommend Haven Lodge.

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Review from Sharon F (Friend of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with a brilliant lifestyle/care team.
The atmosphere is very friendly with a variety of activities taking place on a day-to-day basis.
This care home stands out from all the rest with celebrations for residents and their families all welcome including the recent superb D-Day celebration.

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Review from Jan N (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother entered under covid restrictions, without us even stepping into the home.
When we were allowed in we found the staff to be pleasant, helpful and open to our observations (positive and, occasionally, negative).
The home has benefitted from some TLC over the last few months and it looks better,
the rooms could do with some TLC too.
There's a choice of food which always looks and smells nice.
Our mother, 96 and mobile, doesn't need as much assistance as many residents but she does have dementia. When she gets in a pickle the staff have strategies to help her.
The home has a wonderful lifestyle coach who organises lots of entertainment and activities.
My mother, however, is lonely, the staff are extremely busy and have little time to sit and chat with her (sadly the other residents are not on her wavelength).
We visit regularly and the staff are happy for us to call Mum for a chat.

Reply from Samantha Debenham, Reviews Team at Haven Lodge

Thank you for rating your overall experience 4 stars, we are pleased to read you are happy with our food and lifestyle offering and the dementia approaches our colleagues use. At Haven Lodge we are renovating areas of the home to improve the facilities that we provide residents. We want to reassure you also that our colleagues give equal time to each resident.

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Review from Chriss P (Father of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I visited Haven Lodge to re-connect with my son, I was made to feel welcome, and comfortable by the staff members who all seemed totally engaged in their work and committed to the resident's best care.
And during all subsequent visits, I have found nothing to change that first impression,
in fact, it seems to have become a better environment each time for both us visitors and the residents.
I have now become a regular and when I visit my son I now see familiar faces among both.
The place is always clean, and warm, with a happy ambience and is a credit to all the staff there.
If I have any concerns or queries I have always received the full attention and advice of senior staff, both nursing and management.
We live quite a distance away and get down as often as we can, so it is nice to know my son gets such good care, and I am confident that the staff will inform me of any problems.

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Review from B M (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management give a second-to-none service, all are approachable and will help in any way they can. Activities for residents are excellent and all are encouraged to get involved. A system of video calls to family members of residents who live abroad or are unable to visit for whatever
reason would be a bonus. All in all, a first-class care home.
Well done to all concerned.

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Review from Jean O (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just so pleased with the care and dedication the staff give to my mum.
The food is very good, with staff helping out residents when needed. The overall experience of all our family is excellent we are made welcome and told to treat Haven Lodge just like Mum's home.

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Review from Joanne J (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really made to feel at home and felt confident the resident was well taken care of. The staff were very friendly and helpful and were careful to respect the fact I had a small child with me. Thank you!

Reply from Hannah Atherley, Reviews Team at Haven Lodge

Thank you for rating us 5 stars! Thank you so much for sharing your experience.

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Review from Stephen H (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing care in a well-staffed friendly environment. The individuals’ needs are considered and residents are encouraged to participate in well-run appropriate activities. Management were approachable, listened and acted on concerns and requests.

Reply from Hannah Atherley, Reviews Team at Haven Lodge

Hi Stephen, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from A H (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and nursing my husband receives. The care staff are amazing, the surroundings are light, bright and kept very clean. The management are always available if needs be. This has been the case since my husband arrived here a year ago.

Reply from Caprice Geisha, Reviews Team at Haven Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Haven Lodge Care Home - Care UK Nursing & Residential Care Services we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Haven Lodge is calculated as follows: ( (142 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 188 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Stefano

Stefano Vivoli

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Frequently Asked Questions about Haven Lodge

What types of Care is Haven Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haven Lodge have?

There are 46 Single Rooms.

What are the Facilities & Services at Haven Lodge?

Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haven Lodge to the centre of Clacton-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haven Lodge to verify any information. View our terms and conditions. Haven Lodge has an Enhanced Service - more info.