The Lawns Care Home

Lawn Lane, Springfield, Chelmsford CM1 7JB
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9.5 51 Reviews
  • The Lawns Care Home, Chelmsford
Nestled in a quiet residential spot not far from the centre of Chelmsford, the home welcomes anyone in need of nursing, residential, convalescence, respite and palliative care. They also offer support for those living with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

The home offers bright and homely interiors with ensuite bedrooms. Large landscaped gardens, a bright sun loggia and a furnished patio area that provide the ideal setting to relax. Equipped with a 24-hour call system, the highly trained staff and experienced staff are always on hand to provide professional care and support.

Residents can enjoy views of the garden during mealtimes in the dining room. The chef manager ensures that all residents’ nutritional needs are met with appetising meals created by the home’s dedicated chef.

Whether residents wish to continue pursuing a favourite hobby or would like to take part in a new pastime, the activities staff work hard to ensure their needs are met. Activities such as exercise classes and games are regularly organised, and a mobile library and entertainers are often on the events calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Lawns Care Home.
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Care Provided by The Lawns Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christine Jennings (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)

Visiting

  • We’re on the same site as Springfield Private Hospital, so just look out for the signs when approaching Chelmsford. Plenty of buses run to and from the city, too.

Parking

  • On-site parking available.

The Lawns Care Home Reviews (51)

9.5

The Lawns Care Home has a Review Score of 9.5 (9.452) out of 10, based on 15 reviews in the last 2 years.
Over all time The Lawns Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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  • 15
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Reviewer Connection to The Lawns Care Home
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Total of 51, showing 41-51
Review from S D (Sister of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister's care was excellent, she was treated by all staff with sympathy and love, especially when her needs were more pressing.
I feel that in her final years she was comfortable and happy.
Reply from Rose Pickering, Customer Service Administrator at The Lawns Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Catherine (Daughter of Resident) published on 13 April 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
The Home could not act in a way to reduce Mum's anxiety which lead to a significant increase in toilet requests. Response to this was poor and did not promote her dignity. Specifically she at times lacked enough to drink causing exacerbation of known problems. I did not feel happy while she was in their
care because highlighting problems did not solve them. She had to be found another home.
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Review from K B (Daughter-in-law of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law a terminal cancer patient, helped with meds via ice-cream (thank you so much) and pushed for a morphine drip very much needed. Would have liked gentler movements when changing but very kind people all in all. Thank you all for listening and your patience and thinking outside the box.
He was very appreciative of everything, thank you all.
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Review from Helen T (Granddaughter of Resident) published on 27 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent professional care given to my nan, the staff are amazing! Thanks to nurses & HCA's that cared, smiled, respected her dignity and ensured her needs were met, the cleaners & housekeepers who kept the place spotlessly clean & beautifully folded her washing, the kitchen staff who produced wonderful
meals and were always helpful, the welcoming receptionist that smiled, the jolly, helpful maintenance man who was friendly & cared, the events coordinater with such imaginative ideas, the kind talented hairdresser who always made Nan feel good about herself and the organised efficient management team who genuinely cared not only for Nan but for us as a family.
My Nan was so happy in the care of such dedicated and compassionate staff.
We as a family have no hesitation in recommending this beautiful care home, first class service always delivered with a smile :-)
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Review from Deborah W (Daughter-in-law of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law arrived at the lawns in June 2015 following an accident resulting in a broken hip. From the time she arrived she was made to feel welcome and all the staff ensured she was made comfortable and her needs were catered for in an efficient manner. The manager was very helpful in ensuring
that everything was satisfactory and the staff gave every attention to our mothers medical and emotional needs. Unfortunately she passed away and the family were treated with great respect and consideration following an upsetting time for us. I would definitely recommend this nursing home to family and friends. A first class service all round.
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Review from Karon (Daughter of Resident) published on 25 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is just what mum requested. Her own room, beautiful view of the gardens, good food and good care. Just a couple of issues. (Already discussed with staff and manager.) The home is not as peaceful and quiet as advertised. We were told no dementia residents unfortunately mum can hear constant
calling "help me, help me", "I need a nurse". There are residents with dementia issues there, mum gets worried as she cannot get to help them! I am also a little concerned of the ratio of nurses to residents. There appears to be a lack during the day and at night. Mum says it takes a long while for the staff to come when she presses the buzzer. These residents are high dependency and need the right staff numbers to give the adequate care.
Reply from The Lawns Nursing Home, Bupa Care Homes at The Lawns Care Home

We take all comments extremely seriously and are very disappointed to hear your comments. We are pleased that you have addressed this directly with the home manager, if you wish to discuss this further please can you send your details to our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.

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Review from Karon P (Daughter of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Involved in resident and relative meeting. Mum has only been there six weeks she was very frightened, confused and not sure about anything. She now has some confidence back eating and drinking well. Her memory has improved. She now goes to the dining room for lunch and has become
more talkative. Interacts with other house mates and staff. A big thank you to all the staff for their time and support with mum. She needs a lot of encouragement. Beautiful home wonderful food! all the staff courteous and helpful. Well done all! One issue more nurses needed day and night on each floor. Mum says she has to wait quite a while when she uses the nurse call button! There are many patients constantly calling for help.
Reply from The Lawns Nursing Home, Bupa Care Homes at The Lawns Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Peter M (Son-in-law of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lawns has recently undergone a change in management. Since the new manager has taken over there has been a vast improvement across the board but particularly in respect of the activities. Prior to this our ratings would have been somewhat lower but now we (and most importantly, mother who is the
resident) are very pleased with the standard of care, activities and appearance of the home. Staff are excellent, always kind, friendly and take a personal interest in the residents. Mother has been at The Lawns for just over a year now and although we have no other comparisons, from our initial research and visits to other homes, we feel certain that we made the right choice.
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Review from Eileen F (Daughter of Resident) assisted by family/friend published on 31 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to 'The Lawns' in January 2013 following a four week stay in Broomfield hospital. She had pressure sores and a horrific leg injury after several years in a local care home and malnutrition. The steady improvement in her overall condition is entirely due to her care at The Lawns,
the staff from management to carers, nurses and domestic is of the highest standard. Nothing is ever too much trouble and anything which might be a problem is discussed and promptly dealt with. It is a pity that more homes are not of the same high standard.
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Review from Veronica R (Daughter of Resident) published on 28 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my has been excellent and the staff are all vey considerate and never in a hurry to rush away when seeing to mum.
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Review from Paul J (Son of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We all do like the home for mum. The home is well maintained and the gardens are much better than two months ago. The staff are very friendly and kind.
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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for The Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for The Lawns Care Home is calculated as follows: ( (117 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 177 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lawns Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 07 Oct 2025

Nestled in a quiet residential spot not far from the centre of Chelmsford, The Lawns welcomes anyone in need of nursing or residential care. We also offer support for those living with a physical disability.

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Awards / Recognitions (7)

Meet the Team (0)

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