Langley Lodge

39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ
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9.9 66 Reviews
  • Langley Lodge, Westcliff-on-Sea
Langley Lodge provides accommodation for those who are in need of residential, nursing, palliative or respite care in a friendly, homely and supportive environment.

The fully trained and supportive staff, pride themselves on the delivery of the highest standard of personalised care, promoting resident independence and respecting their dignity at all times.

Langley Lodge is situated in a pleasant area of Westcliff-on-Sea and enjoys views of the Thames Estuary.

The onsite cook provides home cooked meals and is happy to cater for all tastes and dietary requirements.

With the activities co-ordinator on hand and with regular visiting entertainment, residents are able to stay active and entertained as much as they wish.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1550
  • Self-Funded Residential Dementia Care: £1350 – £1550
  • Self-Funded Nursing Care: £1500 – £1750
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1600

Please note that our fees do not include Hairdressing, opticians, chiropody etc

These prices are only a guideline, please contact Langley Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • NAH Care LTD

Person in charge

  • Vicky Raven (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (5)

Langley Lodge Reviews (66)

9.9

Langley Lodge has a Review Score of 9.9 (9.882) out of 10, based on 17 reviews in the last 2 years.
Over all time Langley Lodge has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Langley Lodge
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Review from Maria P (Daughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father were both residents at Langley Lodge and were able to share a large sunny bedroom, which was ideal for them. The care here was excellent, the staff genuinely caring and warm. The qualified nursing staff are very experienced and the nursing care was outstanding, particularly at end
of life.
The home is very well managed, a social worker who came to assess my mother’s care commented on the high quality of record-keeping and monitoring, and we found the staff very responsive to any concerns raised, we never felt brushed off or ignored.
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Review from K L (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly care staff. Well maintained and a clean care home. Helped my mother through her final months very well.
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Review from Ester B (Daughter of Resident) published on 4 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Langley for the last 18months of her life. As a medical professional, I have been in and around many clinical care settings and I am very happy with the quality of care my mum received. It was a home, not a care facility and the staff looked after my mum and our family with
a warm embrace.


She had complex medical needs and at times required skilled nursing care to look after her. This care was consistently tailored to her as an individual and always respectful to her preferences, especially at end of life. The staff were responsive to communication and always open to discussion and feedback. Maintaining dignity was very important to Mum and the staff always had time to make sure her hair was brushed and her earrings were different every day.


Our family is very grateful for the love, care and respect given to Mum at Langley in the last stage of her life.

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Review from P B (Son of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Langley Lodge provided fantastic care for my mother throughout her time in the home.
Right up to her last days, she was treated with dignity and care. Any request that was made was considered and completed where possible, without hesitation where appropriate.
I would highly recommend this care facility.
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Review from Kevin R (Son of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in remission from renal failure and transferred from a hospice to Langley Lodge. The management were very open about the home, associated fees and we were shown available bedrooms, communal lounge/kitchen etc. Mum had a single room with a view to the sea. Staff were attentive to her needs
and requirements and friendly towards the family. The nursing team understood her condition and requirements. Staff were very caring towards the family when mum passed away and overall Langley Lodge was a good choice of nursing home for mum's last weeks.
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Review from Andrew M (Friend of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This lady friend was unmarried and has no family to support her when Parkinson's began to set in slowly. She was still active but eventually found she needed care and was recommended to Langly Lodge by her solicitor who had had a relative cared for there. There were several other homes in the area but
the official care home survey gave Langly Lodge a high rating on all account. From our experience, this friend was treated with kindness and allowed to fo out with a member of staff to local clubs and her regular church attendance. The management protected her from visitors they felt were a possible problem and she was given a comfortable room to live in and was able to eat her meals on her own, which she preferred. In all respects, she was happy and spent her last years in a very friendly and caring environment. I would be happy to be a client.
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Review from K F (Son of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly caring staff. My Mum was happy there and felt secure. Nothing seemed to be too much trouble. Langley Lodge made the last 5 months of my Mum's life the best they could be.
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Review from S D (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Dad had a bad experience in a different care home and so we were very fussy as to where we placed him and we were recommended to Langley Lodge. As soon as we walked through the door we knew we wanted our Dad to live there. He had Parkinsons and Dementia and we can't recommend Langley Lodge enough
for their care and attention in looking after Dad. On many visits, we found staff members just sitting, talking to him and making him smile. Such a personal care is given by all, including the management team. Such a happy vibe and nothing was too much trouble for any of the staff. We would highly recommend this care home to any family.
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Review from A S (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring and friendly team who worked hard to offer individualised care. Worked with us as a family and allowed us to contribute to dad's care and in care planning. Some cleanliness and maintenance issues. Dad quickly relaxed and I am sure his last few months were happier and more comfortable thanks
to the care he received.
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Review from Gemma S (Daughter of Resident) published on 5 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the kind and caring staff of this care home enough for their professional, diligent and kind approach in supporting our Mum in the last two weeks of her life. Aside from the excellent nursing care and liaison with community services, all members of staff showed Mum unbounded respect
and support, affording her a level of independence which would have been impossible in a hospital environment.
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Review from C B (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am secure in the knowledge that my mother is well looked after and cared for. There is a friendly atmosphere where we always feel welcomed and part of the family. It definitely is my mother's home, not just somewhere that she resides.
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Review from Elsie L (Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were very kind.
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Review from Susan M (Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the staff excellent, caring and cheerful always. In hindsight, perhaps a care home would have been better than a nursing home as most patients were bed-bound. As I improved I would have liked more activities and social interaction. Staff were always cheerful and chatty however.
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Review from Laura B (Niece of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been attending/visiting Langley Lodge from earlier this year. The home is kept lovely and clean. The staff are very helpful. My uncle is well cared for.
We would, without doubt, recommend this nursing home.
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Review from S G (Son of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be hard to fault Langley Lodge in any way. They cared for my mother with great compassion and dignity. Excellent!
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Review from Sandy S (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very pleased with Langley Lodge, the carers were all so kind and thoughtful, nothing was too much trouble.
Dad was looked after with the utmost dignity and consideration.
He settled in quickly and enjoyed the activities that were provided.
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Review from Melanie M (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are delighted that we have found Langley Lodge for my fathers care. The staff are of high quality which is all down to the management and training they provide a really caring and very proficient service. This has made it so much easier for my father to leave his home and he is very happy. So keep
up the good work. Thank you.
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Review from Ian P (Son of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner and I cannot thank Langley Lodge enough for their kindness and compassion shown to my Dad, particularly in his final hours.
He was treated with respect and dignity, and we knew we had made the right decision in his placement here from day one.
The staff are wonderful, from the management
team through to the care staff and kitchen staff! They were always warm and welcoming.
Thank you all.
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Review from Christine C (Wife of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Langley Lodge at the beginning of February 2017. He was very well cared for by all staff up until he passed away in May 2017. His stay there was very comfortable and he often described the nurses as his friends. He loves the food and often told me he loved the nurses. They
were very helpful with me also and communicated with me all the time.
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Review from H C (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly, caring staff. Good management. Amazing effort with a choice of foods offered. Kindness and respect shown at all times.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Langley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Langley Lodge is calculated as follows: ( (168 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 186 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Langley Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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