Langley Lodge

39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ
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9.9 66 Reviews
  • Langley Lodge, Westcliff-on-Sea
Langley Lodge provides accommodation for those who are in need of residential, nursing, palliative or respite care in a friendly, homely and supportive environment.

The fully trained and supportive staff, pride themselves on the delivery of the highest standard of personalised care, promoting resident independence and respecting their dignity at all times.

Langley Lodge is situated in a pleasant area of Westcliff-on-Sea and enjoys views of the Thames Estuary.

The onsite cook provides home cooked meals and is happy to cater for all tastes and dietary requirements.

With the activities co-ordinator on hand and with regular visiting entertainment, residents are able to stay active and entertained as much as they wish.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1550
  • Self-Funded Residential Dementia Care: £1350 – £1550
  • Self-Funded Nursing Care: £1500 – £1750
  • Self-Funded Nursing Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1600

Please note that our fees do not include Hairdressing, opticians, chiropody etc

These prices are only a guideline, please contact Langley Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • NAH Care LTD

Person in charge

  • Vicky Raven (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (5)

Langley Lodge Reviews (66)

9.9

Langley Lodge has a Review Score of 9.9 (9.882) out of 10, based on 17 reviews in the last 2 years.
Over all time Langley Lodge has 66 reviews.

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Reviewer Connection to Langley Lodge
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Review from J D (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in the care of Langley Lodge for a few years now and I've been very happy with the level of care she receives. They keep me well informed of any incidents that have happened. Mom seems very happy there and comfortable with the staff.
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Review from Ryan P (Son of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It takes a special kind of person to work in end-of-life care, Langley Lodge definitely has these throughout the facility. My mother, despite being very ill, felt settled, cared for and supported in the month she was there, nothing was too much trouble. I can't thank the manager and clinical Lead enough
for their care, assistance, guidance and information from admission to mum's final days.
Langley Lodge comes highly recommended to anyone looking to put a loved one in safe hands.
Reply from Vicky Raven, Manager at Langley Lodge

All the staff here at Langley Lodge thank you so much for entrusting us with the role of caring for your wonderful mum in her last few weeks.

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Review from B H (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Langley Lodge deserve the highest recognition for the work they do. My father was admitted for palliative care and as a family, we were overwhelmed by the care and compassion given to my father and to us as a whole family.
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Review from Emma D (Friend of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was moved to Langley Lodge from the hospital. When I went in to see her I was overwhelmed by how well she looked and the overall change it had made. The care staff were very polite, helpful and overall amazing to her. They made her last days amazing and special. They went to high standards
to keep her happy and comfortable and she seemed herself again, she felt like she was home!
I would definitely recommend this home to others trying to find a nice loving home for their friend or loved one to spend their last days in, so thank you again Langley for what you did for my dear friend.
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Review from P S (Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable and clean room.
Good service and food.
Not told when to get up or go to bed.
Staff effective but not intrusive.
Very comfortable here.
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Review from A K (Son of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Langely Lodge made my mum's final two weeks as comfortable as possible. They looked after her really well. Nothing was too much trouble. My parents went into Langley Lodge together; my dad is still a resident (he has dementia), and he is well looked after too. Langley Lodge is one of the
more expensive nursing homes in the area but is rightly highly rated, however.
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Review from C R (Niece of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was in a very bad way when she arrived at Langley Lodge due to being in a previous care home who gave her no care. Since arriving at Langley, she is back to her old self - Happy, Smiling and loving everybody at Langley Lodge. I did not think she would reach her 97th birthday, but thanks to everybody
at Langley she is still going strong. The change in her is remarkable. Due to the wonderful caring staff. Thank you so much.
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Review from Janet S (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was happy and well looked after. We felt secure that she was in safe hands, and she was treated with very special care and attention to all her needs, right up until her end of life. I would happily recommend Langley Lodge for anybody's loved ones. Cannot praise them enough.
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Review from S R (Granddaughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved onto Langley Lodge for palliative care. This was a huge and emotional set for us as a family. However, from the moment she arrived, we knew it was home. The staff were amazing, so caring and attentive. Simply cannot fault the team. They are all amazing and make Langley Lodge a comfortable
and inviting home from home.
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Review from K B (Son of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just fabulous, so professional in their help in moving my mother from one care home to Langley Lodge.
Well done to all!
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Review from Karen N (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very happy staying at Langley Lodge. The home is always clean, and my dad well cared for.
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Review from B K (Son of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In a very difficult situation with Covid-19 on the rampage, the home has communicated any issues during lock-down. Prior to lock-down, my father seemed to be settled. The food looked great and he was getting good care.
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Review from A C (Son of Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Langley Lodge made Mum very welcome, after a difficult transition from the home environment. They continue to provide a great service in a challenging environment. I would have no hesitation in recommending them.
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Review from H R (Wife of Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband very well cared for during his stay at Langley Lodge. All the staff was extremely kind and caring. When my husband passed away everything was done to ease a very difficult time and I certainly remember some happy times there. Thank you.
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Review from David C (Son of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Langley Lodge have been looking after my father for three months. It’s difficult to put into words how wonderful they have been with him since he arrived. When my brother and I first looked at nursing homes, Langley Lodge immediately stood out. As I walked into the home, I felt a lightness
about the place, something I had not felt before at the others we had visited. At Langley, it’s not just the large bright airy communal rooms that are full of light, but the atmosphere as well. There is a subtle happy buzz which is in every corner of this lovely building, and it’s mostly due to the staff. They can’t do enough for their residents. Homecooked food throughout the day follows my father's daily showers. At 90 years of age, he is the happiest I have seen him for years. My father’s problems are physical, so we always know what he is experiencing. He cannot praise the staff enough at Langley and is so grateful he is living there. I highly recommend Langley Lodge.
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Review from Julie C (Daughter-in-law of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After over a month long stay in Hospital, it was clear my father-in-law needed full time nursing care. After visiting several homes in our area, we knew straight away that Langley Lodge would be the right place for him, it just felt right and met all of his requirements. The Management and staff were
so welcoming and answered all of our questions and fears. It took him just a few days to settle in and get into a new routine. He started eating well putting back weight he'd lost in hospital, and began gaining strength and walking again within days of being there, the change in his mental health greatly improved too. My father-in-law shares a large bright room with another gentleman which he's happy with. He gets showered each morning, has breakfast in his room and is able to walk aided to sit in a chair by the window with nice views. The nurses, care workers and Management are wonderful and make his days the best they can be, he wakes each day with a smile, he couldn't be happier.
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Review from Steve C (Son of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Langley Lodge enough! My father is so happy there, he loves it! The staff make him feel special every single day and the care he has received is the highest level possible. The trauma of our father having to go in care and the emotional rollercoaster surrounding it was softened by
the professional and caring attitude that Langley applies every day. As soon as we went in to view we knew the place was perfect. We could not be happier with our choice and my Father is the happiest I've seen him in years.
The carers, nurses, management and caretakers are just wonderful, it's just a brilliant place.
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Review from Leon W (Grandson of Resident) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Langley Lodge took care of my nan in her final few weeks, and I cannot fault any of their care; they made her laugh and smile right until her final day.
They treated her like royalty; as they do with all their residents.
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Review from Lauren B (Granddaughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Langley Lodge made such a sad and heartbreaking time as comfortable and smooth as possible. The staff treated my grandmother as if she were their own. There is truly nowhere else I’d have preferred her to be.
Thank you all so much.
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Review from J B (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was so loved in this place, she had a short illness and withing eight days she passed on peacefully. I could not have asked for more.
Excellent staff who made it so much easier for us as a family.
Five-star service.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Langley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Langley Lodge is calculated as follows: ( (168 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 186 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Langley Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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