Bluebell Nursing & Residential Home

Dear Ian, thank you so much for sharing such a heartfelt and thoughtful review. We are deeply touched by your kind words and truly appreciate the time you've taken to express your experience with us at Bluebell. It means the world to our team to know that we were able to provide comfort and care to your dad during his time with us and that your mother-in-law continues to feel supported and well looked after. Your trust in us and your recommendation mean so much. We are grateful for the opportunity to care for both your dad and mother-in-law and will continue to strive for the high standard of care that you've described. Please don't hesitate to reach out if you ever have any questions or need anything, we're always here for you and your family. Read less

Dear Steven, thank you for your kind review and recommendation! We're thrilled to hear that you're pleased with the care and personal touches we provide at Bluebell. Knowing each resident by name is part of how we create a warm, family-like atmosphere and we're glad it stands out to you. It's also wonderful to know you're happy with the food and daily activities -we believe these make a big difference in our residents' experience. Thank you again for sharing your thoughts! Read less

Dear Vivien, thank you so much for your thoughtful review. We're truly honoured by the trust you've placed in us to care for your husband and it's heartening to know that you're pleased with the attention and support he receives. Our team is dedicated to treating every resident with the utmost care and respect, especially when they have specific needs and your words are a wonderful reminder of why we do what we do. We'll continue to provide the compassionate, attentive care he deserves. Thank you again for sharing your experience. Read less

Dear Angela, we're thrilled to hear that your mum feels happy and at ease here at Bluebell. Our team takes great pride in fostering a warm, friendly environment and it means a lot to us to know that you feel confident in the care she receives. We understand how challenging the decision must have been, especially with the distance and we're grateful for the trust you've placed in us. We'll continue to ensure that Bluebell remains a safe and welcoming place for your mum and all our residents. Thank you again for your kind words! Read less

Thank you so much for your kind words and heartfelt feedback. On behalf of all the staff at Bluebell Court, we are truly touched by your appreciation. It means the world to us to know that we could provide comfort, care and support, not only to your mum but to your entire family during such an important time. We strive to make sure all of our residents feel loved and well-cared for and it's wonderful to hear that reflected in your experience. We are honoured to have been a part of your mum's life and grateful for your trust in us. Read less

Dear Anita, thank you so much for sharing your positive feedback with us. We are delighted to hear about the remarkable improvement your mum has experienced since moving to Bluebell Nursing & Residential Home in May 2024. It's heartwarming to know that she is now more responsive, engaged in activities and enjoying conversations with other residents. Our staff work tirelessly to create a nurturing and supportive environment and your kind words are a testament to their dedication and hard work. We will certainly share your gratitude with the entire team. Seeing our residents thrive and hearing about their progress brings us immense joy. Thank you once again for your thoughtful message. We are committed to continuing to provide the best care possible and ensuring that both our residents and their families are happy and satisfied. Kind regards Ella. Read less

Thank you so much for sharing your experience! We're thrilled to hear that your friend is enjoying their time with us and that you're pleased with the level of care and service provided by our staff. Your recommendation means a lot to us, and we look forward to welcoming more individuals to our home. If there's anything else we can do to enhance your friend's experience, please don't hesitate to let us know! Read less

Dear Jen, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your husband has been receiving excellent care at Bluebell for the past year. Our team strives to create a warm and supportive environment for all our residents, and it's wonderful to know that you've found the staff and management to be helpful and kind. We understand that not all residents may be able to participate in every activity, but we're pleased to offer a variety of options to cater to individual interests and abilities. Ensuring that your husband is treated with dignity is of utmost importance to us, and we appreciate your acknowledgement of our efforts in this regard. Thank you once again for entrusting us with your husband's care. We look forward to continuing to provide excellent care to your husband and supporting your family in any way we can. Read less

Thank you so much for taking the time to share your feedback with us. We are delighted to hear that your experience with Bluebell Nursing Home has been positive and that both you and your family have been satisfied with the care provided to your wife. Your feedback motivates us to continue striving for excellence and to maintain the high standards that we are committed to. Thank you once again for choosing Bluebell Nursing Home for your loved one's care. Read less

Thank you on behalf of our entire team for taking the time to share your appreciation. Ensuring the well-being and happiness of our residents is at the core of everything we do, and knowing that your mother feels valued, respected, and well-looked after brings us immense joy. Your recognition of the accommodations we've made to tailor to your mother's needs, whether it's the bedroom amenities or other adjustments, reaffirms our commitment to personalized care. Maintaining a high standard of cleanliness, modern facilities, delicious meals, and a welcoming atmosphere are paramount to us. Your description of Bluebell as a five-star care home is truly gratifying, and it inspires us to continue striving for excellence in every aspect of our service. We are incredibly grateful for the trust you've placed in us to care for your mother, and we are committed to upholding that trust each and every day. Read less

Thank you so much for your incredibly kind words. Your appreciation means a lot to us and we're truly grateful for the opportunity to care for your mum. Your heartfelt sentiments have been shared with our dedicated team and it has brightened our day. We're here to make this experience as positive and comforting as possible for both you and your mum. Once again, thank you for trusting us with your loved one's care. We sincerely appreciate your kind words and the trust you've placed in our team. Kind regards. Read less

Many thanks for taking time to feedback. We are sorry you feel this way about the care of your aunt. We value feedback and always take steps to action on concerns raised. Whilst we do not agree with some of the concerns you have raised we still respect your views. It is worth noting that we spoke to the NOK of your aunt who has given a different view of the service than yours. We have however taken the following steps to address some of your concerns. We have reviewed our staffing levels and have noted they are adequate to meet the needs of the residents. We have also gained feedback from regular visitors and professionals who have commended the pleasant smell at the home. We have discussed with your aunt’s NOK to bring in pictures/artwork to make the room personalised. Regular checks are being carried out to ensure that residents are being supervised and that people’s belongings do not go missing. I hope the above shows our commitment to take all feedback and concerns raised seriously. Read less