Grays Court

Church Street, Grays RM17 6EG
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9.5 34 Reviews
  • Grays Court, Grays
Grays Court is an eighty-seven capacity care home that is ideal for a wide range of personalised care needs, making an excellent contribution to the lives of older people in Thurrock.

Together with professional care, the home maintains a programme of activities to support personal interests and good physical health. Care plans are regularly assessed for developments and a highly-skilled team are experienced in dementia care.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pauline Kelly (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • Please call the home for more information

Grays Court Reviews (34)

9.5

Grays Court has a Review Score of 9.5 (9.473) out of 10, based on 15 reviews in the last 2 years.
Over all time Grays Court has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grays Court
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Total of 34, showing 1-20
Review from Marion F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here a year now. She arrived in a poor state from the Hospital, she now has no bed sores, due to the excellent care given. She is content here and the staff are very attentive, Grays Court is very forthcoming with information and has an open door policy. Communication is good in all
aspects.
Reply from Pauline Kelly, Manager at Grays Court

We thank you for your kind words, we appreciate all feedback so we can improve on our service we thank you for your time to complete a review for Grays Court as we are pleased to be able to care for your loved one.

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Review from M M (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grays Court has always provided a holistic approach to the care of my mum. They also provide the support and understanding to my father who like the rest of us of struggle at times. Most of all they are adhering to my mothers wishes. Have always showed me respect and support.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for your kind words. We're grateful for your trust in Grays Court and are committed to providing compassionate care for your mum. Your feedback means a lot to us.

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Review from Penny G (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in Grays Court for some time now. She is 94 and on the nursing care side as she is unable to look after herself. All of the staff are great with her, even when she's not engaging with them, they all make sure she is ok.
The nurses do a fantastic job. If there are ever any issues
they let me know straight away. My mother is very well looked after and I'm very pleased that she is in such a wonderful, caring nursing home.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for the positive feedback, we are always checking feedback to see how we can enhance our service, we are pleased to be looking after you mother here at Grays Court.

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Review from Kim A (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's getting the best care here. We can't fault the care and attention she receives and as a family, we commented only yesterday that the meds review she's had here to make sure they're at the right levels is better than she ever had from her own GP. Everyone just seems to make time here to make
sure everything's right - and that residents are happy. The food is also delicious and those who need help with it get help. You're also made to feel very welcome as a visitor at any time, by all staff! My mum doesn't always take part in activities but there's a lovely activities manager, who encourages everyone to take part if they're able, which means residents if they are able to join in are rarely bored.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for your positive feedback about the care provided for your mum here at Grays Court, it is our pleasure to look after her at this time, all feedback is welcome so we can improve our service.

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Review from E H (Grandson of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grays court has been great in looking after my nan. The staff are incredibly kind, attentive, and always go the extra mile to make her feel comfortable. The home is very welcoming and full of engaging activities. It gives my family great peace of mind knowing she's in such safe and caring hands.
Reply from Pauline Kelly, Manager at Grays Court

We thank you for your positive feedback, we are pleased to have the opportunity to look after your loved one, we take all feedback seriously and take on board feedback in any way we can make improvements to our service.

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Review from Simon W (Son of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's hard to write a review when all you want is for your mum to be at home well and with her husband (dad). All we have asked for is that Mum is looked after with compassion and dignity which the nursing staff and carers have done.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for your kind words regarding the care provided to your mum, we totally understand you would rather have mum home with you both but offer our support in any way we can, it is a pleasure to look after your mum and see your dad daily.

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Review from Debbie N (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the ladies with the care they give to my mum. They both go above and beyond for Mum and our family, I cannot thank them enough. Although this review is dated March 2024 Mum is a long-term resident and the ladies still continue to give the highest level of care. She is
always there for me personally with any questions and help that I need even on her days off and recently gave up time on her day off to come and have a review meeting with the social worker for Mum.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for your positive feedback about the caring staff here at Grays Court, we welcome feedback which helps us to strive to offer a better service as we know there is always room for improvement.

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Review from Ben N (Grandson of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean and very well run, they look after my grandmother with love and care like they are a relation of theirs. They are professional in dealing with the situations that my gran has been in i.e. bad health and hospital visits. The communication between our family and the home cannot be faulted,
with continued updates on health and well-being of my gran. The two ladies are absolutely amazing at what they do for my grandmother they have gone above and beyond! Cannot fault the service that they give! 5-star.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for your kind review, we are very pleased to have the opportunity to care for your nan here at Grays Court. All the team are grateful for your positive feedback.

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Review from Paula D (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has cared above and beyond for my father. They are friendly and welcoming and try to facilitate all that they can including video calls for when I'm unable to visit. Highly recommended. One nurse is outstanding at her job as she doesn't ever moan and is always tremendously helpful. Thank
you.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for your positive feedback regarding the care of your loved one in our care, we continue to strive to enhance our service and your feedback is very helpful and appreciated.

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Review from E O (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are the single most important asset to any care home. And at Grays Court all of the staff, reception, cleaners, carers, nurses are professional, caring, calm and approachable. I know that they are doing their best and I can raise any questions with them. Mum is pretty ill but she is warm safe
and as far as is possible out of pain. Thank you.
Reply from Pauline Kelly, Manager at Grays Court

Thank you for your kind words. We appreciate your feedback. We are pleased to have the opportunity to care for your mum here at Grays Court.

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Review from L T (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was discharged to Grays Court following two stays in hospital. It's still early days but she seems to be settled and happy. All the staff are fabulous, very kind and patient and my mum is always well-fed, clean and happy. So far, very pleased with Grays Court.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
Kind regards.

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Review from Nigel A (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant - not only looked after mum but also the rest of the family. The home had Mum for six years and made her and us happy and content with the care she received. The home was very caring on all sides of Mum's illness. The home was clean, and the care was faultless. We all agree it was
made to feel like Mum's home and also made my dad so welcome.
Reply from Rahi Joshi, Marketing Associate at Grays Court

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. It is our pleasure to care for your mum. Thank you for taking the time to share your experience with us.
Kind regards.

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Review from D J (Wife of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband's stay in Grays Court was only for a short time he was cared for very well with much kindness and dignity. All the staff were excellent and very kind to myself and my family when we visited. Thanks to them all.
Reply from Rahi Joshi, Marketing Associate at Grays Court

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your husband's care.
Kind regards.

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Review from Sharon H (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely 92-year-old father spent 10 days at Grays Court nursing home after being in hospital. The difference in care was wonderful. Dad was receiving end-of-life care the staff were all so caring, kind and professional. They treated Dad with dignity and made our family feel supported the whole time.
Nothing was too much trouble for them and they treated all the residents with respect. What was a sad period became bearable and we thank them all.
Reply from Rahi Joshi, Marketing Associate at Grays Court

We are deeply saddened by the loss of your father, and our heartfelt condolences go out to you and your family during this difficult time. It was our pleasure to care for your father. Thank you for your kind words, I will pass your warm sentiments to the home team.
Kind regards.

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Review from Susan K (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently received end-of-life care at Grays Court. From the moment he arrived at the home, he was treated with dignity and kindness. All staff were caring and professional in their approach to my father and us as his family.
We were kept fully informed and when my father passed away the staff
helped us deal with the practical matters, making it easier to cope with our loss. Many thanks.
Reply from Rahi Joshi, Marketing Associate at Grays Court

It was our pleasure to care for your father. Thank you for your kind words, I will pass your warm sentiments to the home team.
Kind regards.

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Review from Mark W (Son of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is good, had no problems.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your thoughts with us.
Kind regards,
Rahi.

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Review from Adrian H (Son of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no issues with the staff or facilities.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your thoughts with us.
Kind regards,
Rahi.

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Review from R M (Son of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled down really well and the care home takes very good care of her. She is always well-maintained and clean and she is being fed well. She is very happy at this care home.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your thoughts with us. We are happy to know that your mum is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,
Rahi.

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Review from Kerry M (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after and in just a short amount of time her well-being has improved. The staff are lovely and helpful.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for your kind review. We are delighted your mum is happy and comfortable with us. I will pass your kind words on to the home team.
Kind regards,
Rahi.

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Review from Mandy W (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care home to be open and friendly with a fantastic atmosphere. Have been assisted with all queries and questions concerning my mum's care and wellbeing. Responses to medical concerns have been immediate and kept informed of all treatments. The staff's behaviour and attitude
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards,
Rahi.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Grays Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Grays Court is calculated as follows: ( (117 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 167 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Grays Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4. 15 Positive Reviews ÷ 17.4 = 0.862
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Pauline Kelly

Job Title: Home Manager Joined: 2011

I am the manager of Grays Court care home I have been involved with the service since its opening some 20 plus years ago.

Frequently Asked Questions about Grays Court

What types of Care is Grays Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grays Court have?

There are 83 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Grays Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Grays Court to the centre of Grays?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grays Court to verify any information. View our terms and conditions. Grays Court has an Enhanced Service - more info.