Grays Court

Church Street, Grays RM17 6EG
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9.5 34 Reviews
  • Grays Court, Grays
Grays Court is an eighty-seven capacity care home that is ideal for a wide range of personalised care needs, making an excellent contribution to the lives of older people in Thurrock.

Together with professional care, the home maintains a programme of activities to support personal interests and good physical health. Care plans are regularly assessed for developments and a highly-skilled team are experienced in dementia care.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pauline Kelly (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • Please call the home for more information

Grays Court Reviews (34)

9.5

Grays Court has a Review Score of 9.5 (9.473) out of 10, based on 15 reviews in the last 2 years.
Over all time Grays Court has 34 reviews.

Overall Experience
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Date Published
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Total of 34, showing 21-34
Review from M J (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred to Grays Court in September 2021 from the hospital. The staff have treated Mum with dignity and respect at all times. The staff are cheerful and always helpful. Mum is very happy with her care and loves the staff. My late dad was also a resident here and I can not thank all the staff
enough for the great care they gave him.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for your kind response. We are delighted to know your mum was well cared for and comfortable with us. I will pass your kind sentiments to the home team.
Kind regards
Rahi

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Review from Sharon H (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care my mum receives. The staff are very easy to communicate with and always contacted me if there are any problems. From the reception staff to carers and management, all cared for the clients in their unity.
Reply from Joanna Kemp, Manager at Grays Court

Thank you for your review. We are pleased to hear that you are happy with the level of care that your mother receives, and your positive comments will be passed on to the team. Once again, thank you.

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Review from K B (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Grays Court for the last six years, and if it was not for the hard work, care and dedication of the nurses and staff, he would not be alive today. Since being at Grays Court, he has had two spells in hospital, and both times, the hospital has said there is nothing more
that can do for him and sent him back to Grays Court to die. Both times, the nurses and staff have nursed him back to health, for which we are forever grateful. I cannot recommend Grays Court and the staff highly enough.
Reply from Joanna Kemp, Manager at Grays Court

Thank you for your review. We are pleased to hear that you were happy with the care that your father received at Grays Court. Our team pride themselves on delivering high quality and is exceptionally dedicated. Once again, many thanks.

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Review from A T (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Grays Court for the last two years, following the progression of vascular dementia. Over that period, he has been looked after with care and compassion, treated as a member of the Grays Court family and loved by all of the staff, despite the challenges faced.
Reply from Joanna Kemp, Manager at Grays Court

Thank you for your lovely review. We are really grateful for your kind words and will continue to work hard to give your father the best care possible.

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Review from Lynne W (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff are all very helpful; they keep me informed at all times about her (Mum's health). Mum seems very settled now. I can't fault the staff; they go above and beyond.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from Marina M (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with every aspect of this care home. My mum always tells me she is happy. The carers always have time for the residents, which is really nice to see. They are constantly offering drinks and snacks, so I know my mum is well fed, and she always looks clean. I am so pleased she is in this
care home and so happy.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan. We ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards.

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Review from Malcolm A (Brother of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Grays Court are very professional, compassionate and caring. They constantly keep me in touch with news and updates.
Her room is comfortable and after.
After a difficult settling in, the staff did very well to help her feel at home, despite her deteriorating mental health.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your sister is at ease with us. I'll forward your warm sentiments to our home team.

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Review from Linda T (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been at Grays Court for a few days, but we have found it to be a very caring, calm and happy environment. She has been welcomed like a member of the family from day one and very well looked after by the staff, who treat her with kindness and respect and always go over and above to help
everyone, residents and relatives alike. It feels very homely.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan. We ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards.

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Review from Wendy S (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been a resident for over two years. She has always been treated well with lots of love from staff (a few special ones) and laughs. During Mum's stay, she has had a couple of hospital stays and has been very unwell. I was immediately informed by staff/management, which enabled me to be with
Mum. I have nothing negative to say and, in fact, have recommended the home recently to friends.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your experience with us. We are happy to know your mom is well-cared for and comfortable with us. Our team works hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards.

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Review from Barbara T (Wife of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has been very well looked after since he came here in January 2021, since he was diagnosed with Alzheimer's. The staff here are kind and helpful to him. All the staff are very kind and helpful whenever I visit.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your thoughts with us. We are delighted to know your husband is comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards.

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Review from S Y (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff looking after my relative kind and caring.
Anything that needs to be done is done efficiently.
Reply from Rahi Joshi, Marketing Associate at Grays Court

Thank you for sharing your experience with us. We are delighted to know your relative is settled and happy with her tailored care plan; we ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards.

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Review from Alyson D (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grays Court carehome staff provide excellent care for the residents and families. My mum is so well cared for and she is safe and happy. The staff are always friendly and helpful. They know the residents so well, you can tell it is much more than a job to them. Their manager leads by example and is
a great role model as a leader who knows her staff and residents. She always have time to discuss queries, knows what is going on and helps in any way she can.
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Review from Brenda (Daughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
I was reasonably satisfied with this care home. But the room smelled of urine, I sprayed it with an odour eliminator but it didn't make much difference. The staff were very helpful and one particular lady, who I thank very much, was diligent and my dad was prescribed antibiotics by a doctor. My dad
told me he did nothing but sit and watch TV for the whole two weeks he was there so some sort of mental stimulant or exercise would have been beneficial. It would probably help the other residents who live there on a permanent basis. But I thank you all for keeping my dad safe while I had a much needed break.
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Review from Tony (Son of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father spent the last year of his life, being looked after by the excellent staff at Grays Court in the Thames Suite. It was a privilege to get to know the overworked, and probably underpaid staff. They were some of the kindest people I have ever met and nothing seemed to be too much trouble for
them, in doing what is clearly a very difficult job. Grays Court isn't the prettiest looking building, but its what goes on inside that matters, and I certainly couldn't fault anything there. In short, if you are looking for a friendly, caring and down to earth nice place for one of your loved ones, look no further than Grays Court.
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Grays Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Grays Court is calculated as follows: ( (117 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 167 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Grays Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4. 15 Positive Reviews ÷ 17.4 = 0.862
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Pauline Kelly

Job Title: Home Manager Joined: 2011

I am the manager of Grays Court care home I have been involved with the service since its opening some 20 plus years ago.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grays Court to verify any information. View our terms and conditions. Grays Court has an Enhanced Service - more info.