Grays Court

We were kept fully informed and when my father passed away the staff helped us deal with the practical matters, making it easier to cope with our loss. Many thanks.

My lovely 92-year-old father spent 10 days at Grays Court nursing home after being in hospital. The difference in care was wonderful. Dad was receiving end-of-life care the staff were all so caring, kind and professional. They treated Dad with dignity and made our family feel supported the whole time. Nothing was too much trouble for them and they treated all the residents with respect. What was a sad period became bearable and we thank them all.

Everything is good, had no problems.

I have no issues with the staff or facilities.

Mum has settled down really well and the care home takes very good care of her. She is always well-maintained and clean and she is being fed well. She is very happy at this care home.

My mum is well looked after and in just a short amount of time her well-being has improved. The staff are lovely and helpful.

We have found the care home to be open and friendly with a fantastic atmosphere. Have been assisted with all queries and questions concerning my mum's care and wellbeing. Responses to medical concerns have been immediate and kept informed of all treatments. The staff's behaviour and attitude

Mum was transferred to Grays Court in September 2021 from the hospital. The staff have treated Mum with dignity and respect at all times. The staff are cheerful and always helpful. Mum is very happy with her care and loves the staff. My late dad was also a resident here and I can not thank all the staff enough for the great care they gave him.

We are very happy with the care my mum receives. The staff are very easy to communicate with and always contacted me if there are any problems. From the reception staff to carers and management, all cared for the clients in their unity.

My dad has been a resident at Grays Court for the last six years, and if it was not for the hard work, care and dedication of the nurses and staff, he would not be alive today. Since being at Grays Court, he has had two spells in hospital, and both times, the hospital has said there is nothing more that can do for him and sent him back to Grays Court to die. Both times, the nurses and staff have nursed him back to health, for which we are forever grateful. I cannot recommend Grays Court and the staff highly enough.

My father has been at Grays Court for the last two years, following the progression of vascular dementia. Over that period, he has been looked after with care and compassion, treated as a member of the Grays Court family and loved by all of the staff, despite the challenges faced.

I find the staff are all very helpful; they keep me informed at all times about her (Mum's health). Mum seems very settled now. I can't fault the staff; they go above and beyond.

I am very happy with every aspect of this care home. My mum always tells me she is happy. The carers always have time for the residents, which is really nice to see. They are constantly offering drinks and snacks, so I know my mum is well fed, and she always looks clean. I am so pleased she is in this care home and so happy.

After a difficult settling in, the staff did very well to help her feel at home, despite her deteriorating mental health.

Mum has only been at Grays Court for a few days, but we have found it to be a very caring, calm and happy environment. She has been welcomed like a member of the family from day one and very well looked after by the staff, who treat her with kindness and respect and always go over and above to help everyone, residents and relatives alike. It feels very homely.

Mum has now been a resident for over two years. She has always been treated well with lots of love from staff (a few special ones) and laughs. During Mum's stay, she has had a couple of hospital stays and has been very unwell. I was immediately informed by staff/management, which enabled me to be with Mum. I have nothing negative to say and, in fact, have recommended the home recently to friends.

He has been very well looked after since he came here in January 2021, since he was diagnosed with Alzheimer's. The staff here are kind and helpful to him. All the staff are very kind and helpful whenever I visit.

Anything that needs to be done is done efficiently.

Grays Court carehome staff provide excellent care for the residents and families. My mum is so well cared for and she is safe and happy. The staff are always friendly and helpful. They know the residents so well, you can tell it is much more than a job to them. Their manager leads by example and is a great role model as a leader who knows her staff and residents. She always have time to discuss queries, knows what is going on and helps in any way she can.

I was reasonably satisfied with this care home. But the room smelled of urine, I sprayed it with an odour eliminator but it didn't make much difference. The staff were very helpful and one particular lady, who I thank very much, was diligent and my dad was prescribed antibiotics by a doctor. My dad told me he did nothing but sit and watch TV for the whole two weeks he was there so some sort of mental stimulant or exercise would have been beneficial. It would probably help the other residents who live there on a permanent basis. But I thank you all for keeping my dad safe while I had a much needed break.