






Grays Court is an eighty-seven capacity care home that is ideal for a wide range of personalised care needs, making an excellent contribution to the lives of older people in Thurrock.
Together with professional care, the home maintains a programme of activities to support personal interests and good physical health. Care plans are regularly assessed for developments and a highly-skilled team are experienced in dementia care.
The mission of all Minster Care...
Care Provided by Grays Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 87 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Grays Court for full pricing details and T&Cs.
Contact Grays Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Pauline Kelly(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (83)
- Couples/Companion Rooms (2)
Visiting
- Please call the home for more information
Grays Court Reviews (41)
Grays Court has a Review Score of 9.5 (9.481) out of 10, based on 17 reviews in the last 2 years.
Over all time Grays Court has 41 reviews.
i would like personally like to thank the nurse that looked after grandad Mihaela and Helen as i know my grandad absolutely adored you both.
thank you for supporting us a family as well, with CHC process everything.
Thank you for your kind words regarding the care afforded towards your grandad during his time spent in the nursing unit here at Grays Court, it was our pleasure to take care of him and we always appreciate feedback thank you for taking the time to complete a review.
I went into respite care to recover and rest after surgery. My husband is disabled and I am his carer so he had to join me. I was extremely tired and slept a lot and was not "with it" some of the time. The staff was wonderful, they made me feel safe and cared for and they cared for my husband. The unit had a happy athmosphere thanks to the staff.
Thank you for your positive feedback it was our pleasure to look after the both of you during your recovery post operation, we were delighted to be of assistance at this time and grateful you chose Grays Court.
My Dad has been at the home for nearly a year, he is happy at the home and enjoys the activities. The staff are always helpful and treat Dad with dignity. The home could do with a freshen up paint work etc., but the care that my Dad gets is very good.
Thank you for your positive feedback we are always looking for ways to improve our service it is a pleasure to look after your father, I can confirm there is a decoration programme in place.
My mum has been here since August 2022, She had a fall and is bedbound, but the staff always come over to give her meals, to chat, to clean her and make her comfortable She started to knit, she watches TV and read. All staff are fantastic with her. I do recomend this place without hesitation and are very grateful for the caring of my mother. Thank you,
Thank you for your kind feedback regarding the care your mother is receiving in Grays Court, it is our pleasure to be looking after mum within our nursing unit of the service we always look for feedback to enhance our service.
My mum has bean at Grays Court for 15 months and we can't thank all of the staff enough for the consistently exceptional care she has had throughout. My mum has been bedbound for several years and is in the late stages of dementia. All the staff are so kind and attentive and despite my mum not being aware of much I know she is content and very comfortable in her lovely room. The home cooked food is of a very high standard and always goes down well. Visiting my mum at this stage of life isn't easy for me and my brother but as soon as we arrive the staff are so welcoming and jolly in this wonderful home from home setting that despite the difficult circumstances the visits are always enjoyable. Helen, Mikhaela and the team are spot on with the nursing care, my mum has had no issues and is kept extremely comfortable, with regular communication updates. Having previously worked in the NHS I have visited many nursing homes, we are so grateful mum is at Grays Court getting the best care.
Thank you for your positive feedback regarding the care afforded for your mother who is with us on our nursing unit under the care of the trained nurses team and health care assistance it is our pleasure to look after your mum here at Grays Court.
First things from management, head nurses, carers, maintenance, cleaning staff and reception all first class at what they do. The home is very friendly and professional all the nurses are informative with anything that involves my wife and always update me, I find everyone approachable from management through to cleaning staff. If I've ever had a problem and there haven't been many in for the four years my wife has been here it always gets handled in a positive and caring way. The biggest compliment I can pay to everyone in what undoubtably is the most traumatic time in our lives is I'm quite happy to come here and that down to everyone who works here.
Thank you for your kind review of the care afforded to your wife who is in our nursing unit of the service, we always look for feedback to improve our service. We are pleased you entrust your wife into our care and communicate with all department.
My Dad will end his days here and that gives myself sister and family comfort.
Thank you for your kind review of the care afforded to your Dad who is cared for on the nursing unit under the care of our team of trained nurses and care assistance we always appreciate feedback. It is our pleasure to take care of your father here at Grays Court.
My mother has been here a year now. She arrived in a poor state from the Hospital, she now has no bed sores, due to the excellent care given. She is content here and the staff are very attentive, Grays Court is very forthcoming with information and has an open door policy. Communication is good in all aspects.
We thank you for your kind words, we appreciate all feedback so we can improve on our service we thank you for your time to complete a review for Grays Court as we are pleased to be able to care for your loved one.
Grays Court has always provided a holistic approach to the care of my mum. They also provide the support and understanding to my father who like the rest of us of struggle at times. Most of all they are adhering to my mothers wishes. Have always showed me respect and support.
Thank you for your kind words. We're grateful for your trust in Grays Court and are committed to providing compassionate care for your mum. Your feedback means a lot to us.
The nurses do a fantastic job. If there are ever any issues they let me know straight away. My mother is very well looked after and I'm very pleased that she is in such a wonderful, caring nursing home.
Thank you for the positive feedback, we are always checking feedback to see how we can enhance our service, we are pleased to be looking after you mother here at Grays Court.
My mum's getting the best care here. We can't fault the care and attention she receives and as a family, we commented only yesterday that the meds review she's had here to make sure they're at the right levels is better than she ever had from her own GP. Everyone just seems to make time here to make sure everything's right - and that residents are happy. The food is also delicious and those who need help with it get help. You're also made to feel very welcome as a visitor at any time, by all staff! My mum doesn't always take part in activities but there's a lovely activities manager, who encourages everyone to take part if they're able, which means residents if they are able to join in are rarely bored.
Thank you for your positive feedback about the care provided for your mum here at Grays Court, it is our pleasure to look after her at this time, all feedback is welcome so we can improve our service.
Grays court has been great in looking after my nan. The staff are incredibly kind, attentive, and always go the extra mile to make her feel comfortable. The home is very welcoming and full of engaging activities. It gives my family great peace of mind knowing she's in such safe and caring hands.
We thank you for your positive feedback, we are pleased to have the opportunity to look after your loved one, we take all feedback seriously and take on board feedback in any way we can make improvements to our service.
It's hard to write a review when all you want is for your mum to be at home well and with her husband (dad). All we have asked for is that Mum is looked after with compassion and dignity which the nursing staff and carers have done.
Thank you for your kind words regarding the care provided to your mum, we totally understand you would rather have mum home with you both but offer our support in any way we can, it is a pleasure to look after your mum and see your dad daily.
I have nothing but praise for the ladies with the care they give to my mum. They both go above and beyond for Mum and our family, I cannot thank them enough. Although this review is dated March 2024 Mum is a long-term resident and the ladies still continue to give the highest level of care. She is always there for me personally with any questions and help that I need even on her days off and recently gave up time on her day off to come and have a review meeting with the social worker for Mum.
Thank you for your positive feedback about the caring staff here at Grays Court, we welcome feedback which helps us to strive to offer a better service as we know there is always room for improvement.
The home is clean and very well run, they look after my grandmother with love and care like they are a relation of theirs. They are professional in dealing with the situations that my gran has been in i.e. bad health and hospital visits. The communication between our family and the home cannot be faulted, with continued updates on health and well-being of my gran. The two ladies are absolutely amazing at what they do for my grandmother they have gone above and beyond! Cannot fault the service that they give! 5-star.
Thank you for your kind review, we are very pleased to have the opportunity to care for your nan here at Grays Court. All the team are grateful for your positive feedback.
This care home has cared above and beyond for my father. They are friendly and welcoming and try to facilitate all that they can including video calls for when I'm unable to visit. Highly recommended. One nurse is outstanding at her job as she doesn't ever moan and is always tremendously helpful. Thank you.
Thank you for your positive feedback regarding the care of your loved one in our care, we continue to strive to enhance our service and your feedback is very helpful and appreciated.
The staff are the single most important asset to any care home. And at Grays Court all of the staff, reception, cleaners, carers, nurses are professional, caring, calm and approachable. I know that they are doing their best and I can raise any questions with them. Mum is pretty ill but she is warm safe and as far as is possible out of pain. Thank you.
Thank you for your kind words. We appreciate your feedback. We are pleased to have the opportunity to care for your mum here at Grays Court.
My mum was discharged to Grays Court following two stays in hospital. It's still early days but she seems to be settled and happy. All the staff are fabulous, very kind and patient and my mum is always well-fed, clean and happy. So far, very pleased with Grays Court.
Kind regards.
Absolutely brilliant - not only looked after mum but also the rest of the family. The home had Mum for six years and made her and us happy and content with the care she received. The home was very caring on all sides of Mum's illness. The home was clean, and the care was faultless. We all agree it was made to feel like Mum's home and also made my dad so welcome.
Kind regards.
Although my husband's stay in Grays Court was only for a short time he was cared for very well with much kindness and dignity. All the staff were excellent and very kind to myself and my family when we visited. Thanks to them all.
Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Grays Court.
There are no upcoming events for Grays Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Grays Court.
Accreditations
There are no accreditations posted yet for Grays Court.
Meet the Team (1)

I am the manager of Grays Court care home I have been involved with the service since its opening some 20 plus years ago.
Frequently Asked Questions about Grays Court
What types of Care is Grays Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Grays Court have?
There are 83 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Grays Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Grays Court to the centre of Grays?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grays Court to verify any information. View our terms and conditions. Grays Court has an Enhanced Service -more info.