Abbey House Nursing Home

2 Abbey Hill, Netley Abbey, Southampton SO31 5FB
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9.9 55 Reviews
  • Abbey House Nursing Home, Southampton
Abbey House is set in beautiful grounds adjacent to Netley Abbey, against a backdrop of ancient woodland. The home is set within easy walking distance to Southampton Water and Netley Victoria Country Park. The period building and spacious grounds provide residents with the atmosphere and tranquillity of a country home.

Abbey House is a care home with nursing accommodation, offering a secure, relaxed and homely environment for both long and short stays. Care is provided to a standard of excellence which embraces the fundamental principles of good practice. Staff are responsive to individual needs and provide the appropriate degree of care to assure the highest possible quality of life within the home.

The home offers a range of accommodation options in en-suite, single, companion and garden view rooms, which are set over three floors and are accessible by three passenger lifts. The home also benefits from three lounges, an additional sun lounge and an elegant dining room.

All bedrooms are decorated to a high standard and have a nurse call point. Residents are encouraged to bring in their own furniture if they wish, as well as personal effects, to create a home-from-home.

Abbey House is registered with The Cinnamon Trust making it a pet-friendly home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Millennium Care Homes Ltd

Person in charge

  • Angie Lush (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (7)

Abbey House Nursing Home Reviews (55)

9.9

Abbey House Nursing Home has a Review Score of 9.9 (9.897) out of 10, based on 14 reviews in the last 2 years.
Over all time Abbey House Nursing Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbey House Nursing Home
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Total of 55, showing 21-40
Review from Liz K (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into the home in December 2023 and received care and attention from all members of staff. They were friendly, kind and helpful and not just to my dad but to us as well, the staff treated my dad as a human being and took the time to talk to him, not talk at him or over him, nothing was too
much trouble for them. The food was great, always a choice, plenty of activities if you were up for it. If you are looking for a home/staff that goes the extra mile, choose this one, I would certainly recommend it, a very big thank you to all the staff.
Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you for your lovely review and kind words about our wonderful team, it really does mean a lot to us to get such great feedback.

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Review from R C (Son of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is lovely and has wonderful grounds that the residents can enjoy. It is very well-staffed and all can be rewarded for their care and help. They go over and beyond to make your visit an enjoyable experience. Maintaining a very high level of covid protection which is good to see and shows
how they care for their residents and staff. Excellent work.
Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your kind words about our wonderful team and for recognising our covid policy at Abbey House. We have always gone to great measures to keep our wonderful residents and staff safe, thank you once again for your understanding.

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Review from G H (Respite Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing but positive things to say about my rehabilitation experience. Staff were extremely helpful and attentive and nothing was too much trouble. Regularly checking in if you have not been needing assistance. Staff have a positive attitude and encourage service users when exercising. Food and beverages
are very nice although portions are small but adequate.
Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

Thank you for your kind words, it means a lot to our staff to know that we are doing a good job.

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Review from C S (Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here following a three week stay in hospital. I did not feel at all well initially but the staff could not have been more helpful or friendly. Everyone wanted to make my stay as good as possible. The food served here is very good indeed. The room lacked a TV at first but a new one was ordered
and installed as soon as possible. Management staff were helpful to family members. I have no issues.
Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

It is good to hear that you had no issues during your stay at Abbey House, thank you so much for your kind words.

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Review from M H (Wife of Resident) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was transferred here from the hospital and when I heard of it I was not in favour as it's about 35 miles from our home. When my daughter and I arrived we were asked to see my husband in the pod, which was a room that was quite cold and quite bleak. Once we were allowed to go into his room
that was a great improvement. The staff were very helpful and kept me informed about my husband's progress which I appreciated living so far away. Altogether it was a much easier experience than I had expected. All thanks to the staff.
Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you very much for your feedback. It is good to know that our staff made things easier for you and kept you informed with your husband's progress.

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Review from Sandy L (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were very friendly and helpful. The room was warm, tidy and clean and Mum was getting looked after very well. The staff were often coming in to offer cups of tea and today she had a scone with jam and cream! She has enjoyed the company and the food. During a 2 week stay, for rehab after
a hospital, she has recovered very well; the visiting physios and occupational therapists have been good too. A manager gave visitors a warm welcome and we were happy they are still very careful with infection control. We felt it was a safe environment.
Reply from Julie Lodwidge, recruitment manager at Abbey House Nursing Home

Thank you for taking the time to leave such a lovely review for us. Glad your Mum was happy with everything, and thank you for appreciating the fact that we are still careful with infection control.

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Review from Karen S (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbey House exemplifies everything that an outstanding care home should be. My mother never wanted to be in a care home, but absolutely loves it. She raves about all the staff and how kind they are. Nothing is too much trouble. They have got to know her as a person and involve relatives and make them
feel part of the home and work in partnership to provide ultimate personalised care. The food, staff, entertainment and all-round provision is superb. The fact that staff say they love their job says it all. It is a very special place.
Reply from Julie Lodwidge, recruitment manager at Abbey House Nursing Home

What lovely words, thank you very much for finding the time to leave such a wonderful review, we are so pleased that Mum has settled in so well and is happy here at Abbey House.

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Review from Susan B (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Abbey House in 2018 after a serious ankle injury. From that time until her demise in early 2023 I have nothing but admiration for every one of the staff, Mum was treated as part of a very caring family and was given not only excellent medical and personal care but was treated with love
and dignity throughout her stay. I was always kept informed of any changes necessary in Mum's care and nothing was too much trouble for the staff.
Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

We are so pleased that you were happy with your wonderful Mum's care at Abbey House. Thank you very much for leaving us such a lovely review.

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Review from Paul B (Son of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish I could give more stars, the care home is brilliant but the staff are better. They not only look after our mother and treated her brilliantly but also helped us. Abbey House is an outstanding care home and will recommend any time. Thank you.
Reply from Julie Lodwidge, Recruitment manager at Abbey House Nursing Home

How kind of you for taking the time to leave us such a lovely review, we will make sure that this is passed on to all of the team.

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Review from Molly W (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbey House nursing home is highly recommended. Management, nurses, carers and the entire support staff have provided a loving and caring experience during a very difficult period in my life. Thank you Abbey House.
Reply from Julie Lodwidge, Recruitment manager at Abbey House Nursing Home

Thank you very much for taking the time to write us such a lovely review, so pleased we were able to support you in this difficult period.

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Review from Angela B (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we needed to find a care home for our father during the Covid lockdown, we spoke to Abbey House because he had been there for respite care twice before and we thought the location and the staff were good. My dad originally lived in a respite room for just over a week before moving into his own
room. He was always adamant that he never wanted to go into a care home and it took a while for him to settle in. He has been there for two years now and has settled in very well. He has made some friends there, the staff are lovely and we feel our dad is well looked after. It is now his home. He even joins in with the entertainment when he can. Although we never had the opportunity to look at other care homes, we are very pleased with Abbey House and feel quite lucky that they were able to accept him during a difficult time. It is close to where my father lived, convenient for visits, not too big and in a beautiful setting. I do not think we could have done any better.
Reply from Julie Lodwidge, Recruitment manager at Abbey House Nursing Home

Thank you for taking the time to add such a lovely review. We are pleased that your Father is happy here with us.

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Review from V S (Niece of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie went to Abbey House initially for rehab and then became a permanent resident. The care and kindness she received were excellent. The staff always did their best and the home was spotless. During the summer months, the garden was an added bonus to be able to sit out for visits. Thank you to
you all.
Reply from Julie Lodwidge, Recruitment manager at Abbey House Nursing Home

Thank you so much for taking the time to leave us a lovely review, we are so happy that you were happy with the care your Aunty received.

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Review from Margaret C (Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. Staff extremely kind. Got me walking again after I cracked a hip.
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Review from John N (Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very careful and competent, always cheerful even when I was not. Thank you for all you do, and, in particular, for the long/permanent residents.
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Review from D C (Respite Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Assistance by the carers was excellent. (Day carers.) Night carers were agency and not always so obliging. Night nurses were excellent. The service given by cleaning staff, tea/coffee services, etc was excellent. Maintenance staff very friendly and obliging.
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Review from Sheila J (Respite Resident) published on 16 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Can't be better. I would stay here again.
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Review from G C (Resident) published on 20 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sent to Abbey House for rehab following surgery to both legs. At Abbey for 3 weeks, bar one day. During my stay staff were always helpful, food excellent. Abbey House highly recommended.
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Review from G R (Daughter of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was adamant he wasn't going into a nursing home. Unfortunately no choice. However, I have the comfort of knowing my father was given the utmost care and consideration. The greatest gift to me was to hear him tell me, despite his reservations, he loved it at Abbey House. He loved the staff
and they loved him. So lucky to have found such a gem of a place and lovely staff. Can't recommend enough based on our family's experience. Wonderful.
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Review from Leonard S (Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say how much I have had so much pleasure and contentment as I have received. You would think that you were in a top hotel. Words fail me to describe how I was treated. Absolutely top class.
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Review from Cheryl L (Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving from hospital to rehab was such a transition, really didn't know what to expect. So many of the staff to say thank you to for getting me mobilised and ready to go home. The care and compassion shown while I've been here has been outstanding. Thank you all from the bottom of my heart.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Abbey House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Abbey House Nursing Home is calculated as follows: ( (150 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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