Abbey House Nursing Home

2 Abbey Hill, Netley Abbey, Southampton SO31 5FB
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9.9 55 Reviews
  • Abbey House Nursing Home, Southampton
Abbey House is set in beautiful grounds adjacent to Netley Abbey, against a backdrop of ancient woodland. The home is set within easy walking distance to Southampton Water and Netley Victoria Country Park. The period building and spacious grounds provide residents with the atmosphere and tranquillity of a country home.

Abbey House is a care home with nursing accommodation, offering a secure, relaxed and homely environment for both long and short stays. Care is provided to a standard of excellence which embraces the fundamental principles of good practice. Staff are responsive to individual needs and provide the appropriate degree of care to assure the highest possible quality of life within the home.

The home offers a range of accommodation options in en-suite, single, companion and garden view rooms, which are set over three floors and are accessible by three passenger lifts. The home also benefits from three lounges, an additional sun lounge and an elegant dining room.

All bedrooms are decorated to a high standard and have a nurse call point. Residents are encouraged to bring in their own furniture if they wish, as well as personal effects, to create a home-from-home.

Abbey House is registered with The Cinnamon Trust making it a pet-friendly home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Millennium Care Homes Ltd

Person in charge

  • Angie Lush (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (7)

Abbey House Nursing Home Reviews (55)

9.9

Abbey House Nursing Home has a Review Score of 9.9 (9.897) out of 10, based on 14 reviews in the last 2 years.
Over all time Abbey House Nursing Home has 55 reviews.

Overall Experience
  • 49
  • 6
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Date Published
  • 55
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  • 8
  • 14
  • 41
Reviewer Connection to Abbey House Nursing Home
  • 20
  • 19
  • 6
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  • 1
  • 1
  • 1
  • 1
Total of 55, showing 41-55
Review from J B (Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very clean and the staff very good.
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Review from Jean A (Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent 5 weeks at Abbey House Netley. I have found staff friendly and reassuring and efficient. Food very good. In general, very good care for which I thank them.
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Review from Heather C (Daughter of Resident) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum needed to go into, the only place I felt comfortable with was Abbey House. I have known about the type of care they provide through my own line of work and this felt like the right decision.
All of the staff have made my mum feel very welcome and relaxed. This brings much comfort and peace
of mind to me and my family. We are always met with a smile and
a cheerful word or two.
A big thank you to you all.
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Review from Chris B (Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class. No complaints. Staff and management excellent. The only problem was not with the care home but they were stuck in the middle of liaison between Adult Services (Council) Occupational Health, External Care Provider on returning home, and the Re-enablement Team. The food choice could be a
bit limited but was good quality and plentiful. Could get a hot drink/snack all hours of the day and night - better than most hotels!
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Review from B M (Respite Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at all levels have been very caring at all levels and the service and care have been excellent. Due to personal problems, I have found them most supportive.
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Review from P M (Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been made so much easier by the care and attention of a kind and caring staff.
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Review from Ian M (Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 3 weeks here I feel that I can write with a degree of care. The word 'outstanding' sums up my deliberations. Wonderful, sympathetic care from everybody. Such friendliness throughout. Nothing appears to be too much trouble - kindness personified. Food outstanding. Totally satisfied. I will never
forget the care, love and support I have received here.
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Review from I V (Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day I was moved to Netley I have been treated very well. All of the staff are a happy crew and nothing is too much trouble. In person, I have thanked them all for the help I receive.
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Review from Jean P (Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to Covid-19 there are some options I cannot comment on. Overall since coming here from hospital I have been looked after well and the physio team have helped me a lot.
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Review from R S (Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never met a more caring and helpful nursing and caring people ever. It will be a pleasure staying here.
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Review from B B (Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very good to me all the time. Well done.
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Review from M F (Respite Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for all care and love shown to me since I have been here. I call you all 'Angels on legs' and which I shall remember for the rest of my life. I have made many friendships too. So thank you one and all for my recovery and return to health. God bless you all.
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Review from John G (Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff and management are excellent and professional. Within two days of being admitted, I was able to begin walking after a serious back injury. I do not think I would have progressed as quickly had I remained in hospital. Well done to everyone at Abbey Care.
Reply from Mike Price, Business Manager at Abbey House Nursing Home

Thank you for your wonderful comments and we are glad you had a swift recovery.

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Review from J S (Respite Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very pleasant. All the girls were as nice as 'could be'. I couldn't find anything wrong. They were all very caring and most helpful and the food was lovely. Thanks.
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Review from A W (Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Abbey House rehab has been good. No complaints. The staff carers have been good and understanding to me.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Abbey House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Abbey House Nursing Home is calculated as follows: ( (150 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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