Wessex Lodge Nursing Home

Newbury Road, Whitchurch RG28 7DX

Wessex Lodge is a purpose built care home with 40 single rooms, all with en-suite. The home provides high quality nursing care around the clock through its team of registered nurses. The majority of a person's care needs can be met at Wessex Lodge, from basic nursing through to end of life care.

The home offers a stimulating activity programme that caters to the residents' individual preferences, all religious and cultural needs can also be met at Wessex Lodge.

This homely accommodation is fitted with modern care technology and staffed by experienced professionals, combining skilled care with a service that suits personal interests, a range of activities and one-to-one sessions.

Up to 40 older people are welcome in total, with a friendly team of carers doing all they can to make sure individuals feel comfortable and respected.

Group: Hestia Care Ltd

Person in charge: Priscilla Dhlamini (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: We are unable to accept people displaying challenging behaviour or who have dementia as their primary need. Ages 50+.

Languages Spoken by Staff (other than English): Arabic, Bulgarian, Hindi, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 40

Weekly Charges Guide: Nursing Care Single from £850 (These prices are only a guideline, please contact Wessex Lodge Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Wessex Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Wessex Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Wessex Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Wessex Lodge Nursing Home is calculated as follows: ( (192 Excellents x 5) + (94 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 298 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wessex Lodge Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Wessex Lodge Nursing Home has a Review Score of 9.6 (9.594) from 25 Reviews


Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wessex Lodge Nursing Home?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wessex Lodge Nursing Home

  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

My wife was admitted to Wessex Lodge on 29th December 2017. She had a rapid decline into dementia after suffering a brain injury in July last year. All things considered, it was a very traumatic period.
Wessex Lodge was recommended by many in the community for placement. Having been married for 59 years, the arrangement was a very difficult decision to make. All I can say is Wessex Lodge meets all requirements in the transition.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

A very high standard of care. All the staff were excellent and cared for dad very well. Dad received personal care right until the end. We would definitely recommend this care home to anyone.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The home promotes a very warm, friendly and relaxed environment providing a high level of care service. The staff are always polite and makes sure my mum's needs are met, seeking medical assistance when needed. We as the residents family have enjoyed events arranged by the home which gave us great memories and a lot of fun.
The home is run by an excellent and approachable registered manager. I have had to put my views across sometimes and these have been acted upon to improve the experience of the care provided.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

For six months, my mother was a resident of this home. Throughout her time there, she was treated with compassion and a level of care that I considered to be outstanding. The staff at the home, from most senior to most junior, really took the trouble to get to know her and in her last weeks of life, took particular care to ensure her end of life was comfortable, calm and peaceful.
I commend the home on their outstanding level of care.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has dementia and has been a resident in Wessex Lodge for two years now. It is a happy and welcoming place where the staff are kind and caring. As a daughter I feel that my mother is happy, well looked after and I am kept well informed.
There is a good program of activities with visits from entertainers to encourage movement and singing.
The lounge is comfortable and homely and decorated with many of the crafts the residents have created.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very pleased with all the friendly staff. I can find nothing wrong with Wessex Lodge.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The nursing home is comfortable, warm and well staffed. Standards are high as reflected in CQC's inspection this year. Each resident is cared for according to their needs. The meals are well planned and delicious with plenty of choices. Activities and outings are well planned as are the parties and celebrations where families can come together.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The matron, deputy matron and nurses oversee the day to day running over the home which is very good. The carers see to our family needs and are also very good. The chef and his team of helpers are also very good. The domestic staff are also very good. The auxiliary staff are very professional. I have always been very well cared for. The food has always been well done and a good variety. There are activities and days out.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy at Wessex Care Home, I had a stroke and sometimes I cannot say what I want but everyone is very patient with me.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother moved in on the 19th of September following a bleed on the brain. She has settled in find and is always dressed nicely. The staff I have encountered when visiting are always friendly and helpful.
Mum appears to be happy and comfortable in the home. Meals always smell delicious. The place is warm and has a nice feel about it. Residents are always doing something to occupy themselves. Halloween was brilliant, all had their faces made up and staff were dressed up.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Nothing is too much trouble, the staff and carers are lovely. I have no worries about my mum being here as they look after her very well.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Well looked after for all my wife's needs.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Helpful staff make this a good place to be.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father was admitted for end of life care in October 2016. All the staff, from cleaners and laundry workers right up to the Manager were committed and very caring. Nothing was too much trouble. I felt my father was in very good hands and feel lucky that this nursing home was on our doorstep.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home is a happy home, the staff are willing and pleasant. The food is very good. My friend and partner is happy. Most importantly he is "safe" and well cared for!!

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very friendly and welcoming nursing home. High standard of cleanliness with comfortable furnishing. Staff were very professional and caring. they looked after mum with compassion her needs were met all times. Staff informed the family immediately if there were any concerns with mums health. Visitors of all ages were welcomed by all the staff. Would highly recommend this nursing home.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff at the nursing home are very good although the home is under resourced and rely on agency staff too much. The regular staff I cannot compliment enough, they are thoughtful and very helpful. The agency staff do not care and they give this impression. The general quality of the food is poor. Residents pay enough so the food should be of much better quality and more variety. No consideration appears to be given to peoples diet requirements. The home needs a good overhaul to smarten it up.

How likely would you be to recommend Wessex Lodge Nursing Home? Likely

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Average Rating:   3 out of 5

Jamie Braganza, Director at Wessex Lodge Nursing Home responded to this review on 19 Jul 2016:

On occasions, all homes have to resort to the use of agency staff to support their regular team, these occasions are kept to the absolute minimum and where it is unavoidable we ensure that we use reputable agencies that can provide us with well trained and experienced staff. We do provide a varied and nutritionally balanced diet that has been developed to meet the needs and preferences of the residents at the home, we would always respond to any concerns raised quickly and look to adapt our provision to an individual’s particular preferences and tastes, however if we are unaware of these concerns we cannot take any action.
We would always choose to address any issues that arise during a stay at the home immediately if they are raised with us, however we are very grateful to see that overall the reviewer would recommend Wessex Lodge Nursing Home to others for future stays.

My husband stayed for a week of respite care. Room was pleasant, a good size and clean. Everything he needed was at hand, staff were friendly and helpful and appeared to have attended well to his care needs. He is at high risk of falling and attention was paid to this risk and to falls during his stay. Clothes all clean at the end of the week and next stay booked.

How likely would you be to recommend Wessex Lodge Nursing Home? Likely

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Average Rating:   4.3 out of 5

Level of care and attention meets the needs of the resident in a more than adequate way.

How likely would you be to recommend Wessex Lodge Nursing Home? Likely

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Average Rating:   4.3 out of 5

My friend has been cared for carefully and with great compassion.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

In my opinion and on my mother's behalf she has been treated in the best of care that I have seen over the 3 1/2 years that she has been there. The staff are well trained and treated my mum with the best of respect and still do. Like all homes they are understaffed sometimes, which is a lot to do with funds, and all the paperwork which I know is all relevant, but does mean a lot less care for residents at various times during the day. Overall I would recommend the home to friends and family.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My experience of Wessex Lodge was very good indeed. The atmosphere was always happy which was credit to the staff. My wife was very satisfied with the food especially as she is very fussy about her food at home. My only negative comment would be the fact that her medication was not always delivered correctly time wise. Having said that her regime is very complicated.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jamie Braganza, Director at Wessex Lodge Nursing Home responded to this review on 18 Apr 2016:

Thank you for your very positive review of Wessex Lodge. With reference to your wife’s medication, we sometimes have to change residents medication schedules in order to fit around their personal activities on any particular day. We endeavour to be as flexible as possible when meeting client needs and we always ensure that medications are always given in accordance with pharmacy guidelines and advice.

Having a long association with Wessex Lodge covering many residents I have nothing but praise for this home. The staff at all levels are polite, friendly and caring- the home is always immaculately clean, bright and warm and the residents are settled and content. There is good liaison with local G.P's.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

It has changed my life, with no more worries and being looked after. Wonderful staff.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been at Wessex Lodge for over 2 years and has been well looked after throughout.

How likely would you be to recommend Wessex Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 30 Apr 2018

We have vacancies for residents who require residential or nursing care. Please feel free to contact us for an informal look round our homely and welcoming home and meet with our Manager and staff

Awards / Recognitions

There are currently no awards/recognitions posted yet for Wessex Lodge Nursing Home

Job Vacancies

Staff Profiles

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Priscilla Dhlamini

Job Title: Registered Manager

Joined: 2003

Description:

Priscilla is an experienced general nurse with 27 years of varied experience and numerous skills. Most of Priscilla’s career has been in elderly care which she is very passionate about. Priscilla has worked for Hestia Care for 13 years and started off as a night nurse at Berehill House (next door) and then got promoted to deputy manager in 2010 and moved to Wessex lodge in 2014.She then finally again got promoted to a registered manager in 2015.
In her spare time, Priscilla enjoys reading,shopping and spending time with her family.

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