Wessex Lodge Nursing Home

Newbury Road, Whitchurch RG28 7DX
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9.7 46 Reviews
  • Wessex Lodge Nursing Home, Whitchurch
Wessex Lodge is a purpose built care home with 40 single rooms, all with en-suite. The home provides high quality nursing care around the clock through its team of registered nurses. The majority of a person's care needs can be met at Wessex Lodge, from basic nursing through to end of life care.

The home offers a stimulating activity programme that caters to the residents' individual preferences, all religious and cultural needs can also be met at Wessex Lodge.

This homely accommodation is fitted with modern care technology and staffed by experienced professionals, combining skilled care with a service that suits personal interests, a range of activities and one-to-one sessions.

Up to 40 older people are welcome in total, with a friendly team of carers doing all they can to make sure individuals feel comfortable and respected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle Hart (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Wessex Lodge Nursing Home Reviews (46)

9.7

Wessex Lodge Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 11 reviews in the last 2 years.
Over all time Wessex Lodge Nursing Home has 46 reviews.

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Reviewer Connection to Wessex Lodge Nursing Home
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Review from Alice M (Respite Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time at Wessex Lodge immensely. The staff, in particular, are very helpful, almost always at hand at the end of a bell. In a way, I'm sorry to be leaving but I need to go home before I forget what it looks like. If it is every necessary I wouldn't hesitate to come back for a bit of
pampering. Many thanks to everyone, not least the tea person who arrives twice a day.
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Review from T G (Husband of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to Wessex Lodge on 29th December 2017. She had a rapid decline into dementia after suffering a brain injury in July last year. All things considered, it was a very traumatic period.
Wessex Lodge was recommended by many in the community for placement. Having been married for 59
years, the arrangement was a very difficult decision to make. All I can say is Wessex Lodge meets all requirements in the transition.
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Review from Brian D (Son-in-law of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very high standard of care. All the staff were excellent and cared for dad very well. Dad received personal care right until the end. We would definitely recommend this care home to anyone.
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Review from S S (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home promotes a very warm, friendly and relaxed environment providing a high level of care service. The staff are always polite and makes sure my mum's needs are met, seeking medical assistance when needed. We as the residents family have enjoyed events arranged by the home which gave us great memories
and a lot of fun.
The home is run by an excellent and approachable registered manager. I have had to put my views across sometimes and these have been acted upon to improve the experience of the care provided.
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Review from Jonathan M (Son of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For six months, my mother was a resident of this home. Throughout her time there, she was treated with compassion and a level of care that I considered to be outstanding. The staff at the home, from most senior to most junior, really took the trouble to get to know her and in her last weeks of life,
took particular care to ensure her end of life was comfortable, calm and peaceful.
I commend the home on their outstanding level of care.
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Review from Susan B (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and has been a resident in Wessex Lodge for two years now. It is a happy and welcoming place where the staff are kind and caring. As a daughter I feel that my mother is happy, well looked after and I am kept well informed.
There is a good program of activities with visits from
entertainers to encourage movement and singing.
The lounge is comfortable and homely and decorated with many of the crafts the residents have created.
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Review from Norman N (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the friendly staff. I can find nothing wrong with Wessex Lodge.
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Review from M S (Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The matron, deputy matron and nurses oversee the day to day running over the home which is very good. The carers see to our family needs and are also very good. The chef and his team of helpers are also very good. The domestic staff are also very good. The auxiliary staff are very professional. I have
always been very well cared for. The food has always been well done and a good variety. There are activities and days out.
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Review from Hannah H (Wife of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is comfortable, warm and well staffed. Standards are high as reflected in CQC's inspection this year. Each resident is cared for according to their needs. The meals are well planned and delicious with plenty of choices. Activities and outings are well planned as are the parties and
celebrations where families can come together.
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Review from Barbara R (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved in on the 19th of September following a bleed on the brain. She has settled in find and is always dressed nicely. The staff I have encountered when visiting are always friendly and helpful.
Mum appears to be happy and comfortable in the home. Meals always smell delicious. The place
is warm and has a nice feel about it. Residents are always doing something to occupy themselves. Halloween was brilliant, all had their faces made up and staff were dressed up.
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Review from Muriel N (Daughter of Resident) assisted by family/friend published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Wessex Care Home, I had a stroke and sometimes I cannot say what I want but everyone is very patient with me.
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Review from Connie S (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble, the staff and carers are lovely. I have no worries about my mum being here as they look after her very well.
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Review from Sidney R (Husband of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after for all my wife's needs.
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Review from Freda S (Wife of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful staff make this a good place to be.
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Review from S M (Daughter of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted for end of life care in October 2016. All the staff, from cleaners and laundry workers right up to the Manager were committed and very caring. Nothing was too much trouble. I felt my father was in very good hands and feel lucky that this nursing home was on our doorstep.
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Review from Marion H (Partner of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a happy home, the staff are willing and pleasant. The food is very good. My friend and partner is happy. Most importantly he is "safe" and well cared for!!
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Review from Janice G (Daughter of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming nursing home. High standard of cleanliness with comfortable furnishing. Staff were very professional and caring. they looked after mum with compassion her needs were met all times. Staff informed the family immediately if there were any concerns with mums health. Visitors
of all ages were welcomed by all the staff. Would highly recommend this nursing home.
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Review from Karen L (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at the nursing home are very good although the home is under resourced and rely on agency staff too much. The regular staff I cannot compliment enough, they are thoughtful and very helpful. The agency staff do not care and they give this impression. The general quality of the food is poor.
Residents pay enough so the food should be of much better quality and more variety. No consideration appears to be given to peoples diet requirements. The home needs a good overhaul to smarten it up.
Reply from Jamie Braganza, Director at Wessex Lodge Nursing Home

On occasions, all homes have to resort to the use of agency staff to support their regular team, these occasions are kept to the absolute minimum and where it is unavoidable we ensure that we use reputable agencies that can provide us with well trained and experienced staff. We do provide a varied and nutritionally balanced diet that has been developed to meet the needs and preferences of the residents at the home, we would always respond to any concerns raised quickly and look to adapt our provision to an individual’s particular preferences and tastes, however if we are unaware of these concerns we cannot take any action.
We would always choose to address any issues that arise during a stay at the home immediately if they are raised with us, however we are very grateful to see that overall the reviewer would recommend Wessex Lodge Nursing Home to others for future stays.

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Review from Pat D (Wife of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband stayed for a week of respite care. Room was pleasant, a good size and clean. Everything he needed was at hand, staff were friendly and helpful and appeared to have attended well to his care needs. He is at high risk of falling and attention was paid to this risk and to falls during his stay.
Clothes all clean at the end of the week and next stay booked.
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Review from Roland Y (Relative of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Level of care and attention meets the needs of the resident in a more than adequate way.
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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Wessex Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.654 for Wessex Lodge Nursing Home is calculated as follows: ( (90 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 130 Ratings = 4.654
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wessex Lodge Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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