Birchy Hill Care Home

My husband passed away in December having spent nearly 4-years here. I cannot fault the care he received whilst there. The staff were so kind to him and indeed to me and all his visitors always ready with a cup of tea! The food was very good. My husband was elsewhere for two months, and the difference in care and staff here was so much better. All staff that I met were wonderfully friendly helpful, and most importantly, caring. I wouldn’t hesitate to recommend this home. All I can say is a big thank you.

The whole experience of dealing with Birchy Hill has been exceptional in every aspect.

Thank you, management and staff for caring for my wife. I can't call them carers, there more like a family to both my wife and myself. When I visit, the staff in upper cherry court treat her and call her grandma, which is very touching. She is always well groomed with clean clothes when I visit. Thank you all for all your hard work.

Having asked my neighbour (an expert professional in this Nursing and Care Home field) where she would send her mother, should she be in need of Dementia and serious elderly health care, she told me that her absolute first choice would be Birchy Hill. This was because in her opinion the Management and Staff were, and had been for many years, the most caring and competent of any she had come across in this area. She was absolutely right. My brother and I cannot be more happy with our mother’s care both physical and emotional. We would recommend Birchy Hill to all.

In the years that my mother has lived at Birchy Hill, she has always been treated as an individual, with dignity and respect. The home is immaculately clean, never any bad odours. Staff are routinely trained and genuinely care for the residents. We are happy and confident that mum is in the best place for her

My aunt entered Birchy Hill in October 2017. Unfortunately, she passed away in April of this year. Throughout the whole of her stay in the nursing home, she was so well looked after. All staff were kind, gentle, understanding and patient. Some members of staff became very close to her, and I felt so contented that she was looked after as though she were a member of a large family. The director is extremely kind, very competent, and is highly thought of also by his staff. The atmosphere in the home is gentle and welcoming; the location is excellent, the terrace and gardens pleasant to walk in or sit and observe. I was always kept up to date with my aunt's condition; if there were a problem, I was immediately informed. Upon my aunt's demise, the staff acted with sympathy and efficiency, organising her going to the appointed funeral directors. I thank all the staff from the bottom of my heart and will remain a friend for life.

My father is in Cedars at Birchy Hill. My brother and I are so happy that Dad is getting this care. He has made friends as well with the staff and residents. The staff at Birchy Hill are excellent and so caring. With the covid19 outbreak, we have not been able to see Dad until a couple of weeks ago. The staff have pulled all the stops out caring for our Dad. I would recommend Birchy Hill Care Home to anybody. The support, management, staff, food and facilities are excellent.

I would definitely have no hesitation in recommending Birchy Hill Care Home.

Throughout the ten months my mother spent at Birchy Hill, we were impressed with the care she received. The staff were kind and compassionate and this ensured my mother settled very quickly. The staff were also very welcoming to us, were always ready to listen to any concerns and were open and honest. We feel that we definitely made the right decision in choosing Birchy Hill and feel that Mum had the best care there and would have no hesitation in recommending it to others.

I visit my father regularly and have always found him clean, comfortable and well cared for. I receive a warm welcome from all the caring staff and I feel my father is in a safe and caring environment. The care my father receives has made him feel calm and secure and he does not complain about his care. I and my family, who also visit when they can, live in Kent, feel that our Dad is getting the best care he can.

The Chef, had a meeting with us to discuss Mum's food preferences etc. There are a variety of wonderful activities that take place for the residents and family to attend if they wish. Importantly, the level of care provided by the Management, Nursing and Caring staff is excellent and responsive. Housekeeping does a brilliant job with the laundry and keeping the Home and rooms clean.

I wouldn’t hesitate to recommend Birchy Hill Care Home. Though it was a very nice home in terms of decor and gardens, I think it was wonderful because of the care and consideration that all of the staff gave - no matter what their job.

My mum was in Birchy Hill Care Home for 10 months. It was the 5th care home she stayed in, 2 were for respite. Birchy Hill was the best Care Home she stayed in. From the manager to the cleaner, they were, without exception, the best I have come across. The atmosphere in the home was always very friendly, staff never passed without speaking to you. When visiting you felt so at home, nothing appeared to be too much trouble and a cup of tea or coffee was always offered.

I always found my mother well cared for, she was clean, in clean clothes and well groomed. The staff always took the trouble to put on her earrings, bracelets etc. to match her clothes. Her room and the rest of the care home was always spotless. The care staff were the most caring, considerate, kind and efficient that we have ever met. This was the only care home my mother never complained to me about. I would recommend this care home without hesitation. A great place with great people!