Birchy Hill Care Home

Sway, Lymington SO41 6BJ
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9.9 51 Reviews
  • Birchy Hill Care Home, Lymington
Birchy Hill care home provides residential, nursing and dementia care for up to 70 older people.

The home is in the New Forest, on the South Coast, where residents can regularly see deer, birds and even horses roaming the forest. It is just five miles from the seafront. Outside is an expansive garden with walkways and a sensory area. There is also a patio area where residents can sit and enjoy the views and surrounding wildlife.

The brightly decorated home features various lounges and dining areas, two large conservatories and quiet places including a spiritual room and a library. Bedrooms are mostly single with some double options available for couples. Communal areas also benefit from CCTV.

Residents are actively involved in choosing activities. These include a wide range of hobbies, group activities and outings, from quiz nights to boat trips.

Food is freshly prepared in the kitchen with residents' preferences and dietary needs catered for. Families and friends are welcome to dine with their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1500
  • Self-Funded Nursing Dementia Care: £1448 – £1500

These prices are only a guideline, please contact Birchy Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mark Yon (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (70)

Birchy Hill Care Home Reviews (51)

9.9

Birchy Hill Care Home has a Review Score of 9.9 (9.898) out of 10, based on 29 reviews in the last 2 years.
Over all time Birchy Hill Care Home has 51 reviews.

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Reviewer Connection to Birchy Hill Care Home
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Total of 51, showing 41-51
Review from Peter W (Husband of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you, management and staff for caring for my wife. I can't call them carers, there more like a family to both my wife and myself. When I visit, the staff in upper cherry court treat her and call her grandma, which is very touching. She is always well groomed with clean clothes when I visit. Thank
you all for all your hard work.
Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for taking the time to review our lovely home. I will make sure the team are informed of your praise for them, which I am sure will be well recieved.

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Review from Pamela B (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having asked my neighbour (an expert professional in this Nursing and Care Home field) where she would send her mother, should she be in need of Dementia and serious elderly health care, she told me that her absolute first choice would be Birchy Hill. This was because in her opinion the Management and
Staff were, and had been for many years, the most caring and competent of any she had come across in this area. She was absolutely right. My brother and I cannot be more happy with our mother’s care both physical and emotional. We would recommend Birchy Hill to all.
Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you so much for your review. There's a lovely atmosphere at Birchy Hill and it's great to know that it's well known for its high standards.

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Review from P H (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the years that my mother has lived at Birchy Hill, she has always been treated as an individual, with dignity and respect. The home is immaculately clean, never any bad odours. Staff are routinely trained and genuinely care for the residents. We are happy and confident that mum is in the best place
for her
Reply from Sharron Evans, PA to Operations Director at Birchy Hill Care Home

Thank you so much for taking the time to send such a lovely review. We think Birchy Hill is a great place, with a great team, we are glad that you have found it so too.

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Review from Clive M S (Nephew of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt entered Birchy Hill in October 2017. Unfortunately, she passed away in April of this year. Throughout the whole of her stay in the nursing home, she was so well looked after. All staff were kind, gentle, understanding and patient. Some members of staff became very close to her, and I felt so
contented that she was looked after as though she were a member of a large family. The director is extremely kind, very competent, and is highly thought of also by his staff. The atmosphere in the home is gentle and welcoming; the location is excellent, the terrace and gardens pleasant to walk in or sit and observe. I was always kept up to date with my aunt's condition; if there were a problem, I was immediately informed. Upon my aunt's demise, the staff acted with sympathy and efficiency, organising her going to the appointed funeral directors. I thank all the staff from the bottom of my heart and will remain a friend for life.
Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home, the team really appreciate your kind words.

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Review from Ann L (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in Cedars at Birchy Hill. My brother and I are so happy that Dad is getting this care. He has made friends as well with the staff and residents. The staff at Birchy Hill are excellent and so caring. With the covid19 outbreak, we have not been able to see Dad until a couple of weeks ago.
The staff have pulled all the stops out caring for our Dad. I would recommend Birchy Hill Care Home to anybody. The support, management, staff, food and facilities are excellent.
Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home, especially under such trying times.

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Review from Valerie S (Wife of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident in Birchy Hill Care Home Sway Hampshire for just over 2 years. Sadly he passed away in April this year. During his time there, I can only speak very highly of the home. All the staff and carers were polite, kind, compassionate and very dedicated, with a high level of care.
Visitors are always made very welcome to the home with a cup of tea or coffee on arrival.
The food is excellent and relatives are offered a meal if they would like to join their loved ones
There is always a variety of extremely good activities and entertainment which I was able to attend on many occasions.
I couldn't have wished for my husband to have spent his final years in a more caring home.
I would definitely have no hesitation in recommending Birchy Hill Care Home.
Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home, especially at this sad time, we will share this review with the team at Birchy Hill.

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Review from Julie W (Daughter of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the ten months my mother spent at Birchy Hill, we were impressed with the care she received. The staff were kind and compassionate and this ensured my mother settled very quickly. The staff were also very welcoming to us, were always ready to listen to any concerns and were open and honest.
We feel that we definitely made the right decision in choosing Birchy Hill and feel that Mum had the best care there and would have no hesitation in recommending it to others.
Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for your lovely review, I know that we pride ourselves in giving excellent care and I am very pleased you feel so too.

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Review from P C (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my father regularly and have always found him clean, comfortable and well cared for. I receive a warm welcome from all the caring staff and I feel my father is in a safe and caring environment. The care my father receives has made him feel calm and secure and he does not complain about his care.
I and my family, who also visit when they can, live in Kent, feel that our Dad is getting the best care he can.
Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for your kind review, it is nice to know you have faith in our wonderful team at Birchy Hill.

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Review from Steven (Son of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Birchy Hill, for just over 6 months. It is such a great comfort to know she is so well cared for.
In my experience as a regular visitor, all the staff are absolutely amazing, providing excellent care with compassion, respect and kindness.
The Chef, had a meeting with us to
discuss Mum's food preferences etc. There are a variety of wonderful activities that take place for the residents and family to attend if they wish. Importantly, the level of care provided by the Management, Nursing and Caring staff is excellent and responsive. Housekeeping does a brilliant job with the laundry and keeping the Home and rooms clean.
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Review from Tracy B (Daughter of Resident) published on 27 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Birchy Hill Care Home for almost two years. The care that she received in there was second to none. This was her fourth home.
The staff were all so kind and helpful, not just to Mum, but to us too. Mum’s Alzheimer’s was quite severe in the end, but they still treated her with dignity
and respect. She was always clean, had her hair done nicely and jewellery or a scarf put on her - even though she no longer knew. Nothing was too much trouble.
It was always spotlessly clean at the home. It had little touches which had been missing from previous places.
I wouldn’t hesitate to recommend Birchy Hill Care Home. Though it was a very nice home in terms of decor and gardens, I think it was wonderful because of the care and consideration that all of the staff gave - no matter what their job.
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Review from Judith C (Daughter of Resident) published on 17 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Birchy Hill Care Home for 10 months. It was the 5th care home she stayed in, 2 were for respite. Birchy Hill was the best Care Home she stayed in. From the manager to the cleaner, they were, without exception, the best I have come across. The atmosphere in the home was always very friendly,
staff never passed without speaking to you. When visiting you felt so at home, nothing appeared to be too much trouble and a cup of tea or coffee was always offered.


I always found my mother well cared for, she was clean, in clean clothes and well groomed. The staff always took the trouble to put on her earrings, bracelets etc. to match her clothes. Her room and the rest of the care home was always spotless. The care staff were the most caring, considerate, kind and efficient that we have ever met. This was the only care home my mother never complained to me about. I would recommend this care home without hesitation. A great place with great people!

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Birchy Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Birchy Hill Care Home is calculated as follows: ( (309 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 343 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchy Hill Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Mark

Mark Yon

Job Title: Home Manager Joined: 2000

Registered Manager at Birchy Hill Care Home

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchy Hill Care Home to verify any information. View our terms and conditions. Birchy Hill Care Home has an Enhanced Service - more info.