






Birchy Hill care home provides residential, nursing and dementia care for up to 70 older people.
The home is in the New Forest, on the South Coast, where residents can regularly see deer, birds and even horses roaming the forest. It is just five miles from the seafront. Outside is an expansive garden with walkways and a sensory area. There is also a patio area where residents can sit and enjoy...
Care Provided by Birchy Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee's are dependent on needs
The price(s) shown are provided by the care home. Contact Birchy Hill Care Home for full pricing details and T&Cs.
Contact Birchy Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MNS Care plc / Angel Care
- Private Owned
Person in charge
- Mark Yon(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (70)
Birchy Hill Care Home Reviews (53)
Birchy Hill Care Home has a Review Score of 9.9 (9.912) out of 10, based on 25 reviews in the last 2 years.
Over all time Birchy Hill Care Home has 53 reviews.
My mum was very well cared for by all the staff. She was very happy there and that was a great comfort to us. Their kindness and dedication was endless. Thank you to you all for making my mum's final days comfortable.
Thank you for taking the time to review Birchy Hill, especially at this sad time of loss for you, I will make sure your kind words are passed on to the team.
My elderly wife has dementia and has been resident there for five years - she doesn't understand her situation and her words are unclear but she still commonly giggles at any attention - a clear sign she's quite happy at Birchy Hill.
Thank you for your lovely recommendation of Birchy Hill. I agree, the team are amazing and manage to bring the best out in people and to give such great care, no matter what heath conditions they are living with. I will make sure the team are aware of your kind words.
Birchy Hill goes above and beyond with all activities and events, celebrating every day and anniversary there is. A fantastic place.
Thank you for your wonderful review, I agree Birchy Hill is a magical care home, with a team that truly cares for all aspects of the residents.
I go to Birchy Hill Care Home a lot and the staff are always happy, nice, polite and helpful. And I enjoy helping and being Father Christmas at Christmas at Birchy Hill. I can rest easy knowing my best mate is being well looked after as there are a lot of bad care homes around but not Birchy Hill, keep doing what you do and more.
Thank you for your kind words, we will make sure the team know.
Excellent communication from the nurse at Birchy Hill. She has kept me informed about my father's condition even though it was not serious, but the updates are much appreciated. The care staff are all very good and make the care home very comfortable.
Thank you for your wonderful feedback and acknowledgement of the care and support your relative receives. The staff really appreciate being recognised for all the hard work they do.
Following discussion with the home, GP and myself, it was evident Dad’s health was deteriorating. As his daughter and POA, I made the decision for his end-of-life care to be at Birchy Hill.
Dad passed with me at his side. During the transition, the staff did all they could to make Dad comfortable. He was treated with respect and kindness, whilst also looking after me, exhausted and emotional. During this time, I was touched by staff popping in to see how Dad was.
Dad’s care was passed onto the funeral directors with dignity and compassion. He left his home for the last time by the front door, with music playing, and an entrance hall lined by those who had looked after him. One final goodbye.
Dementia is a long, hard and emotional road for all involved. Thank you Birchy Hill for walking the last part of this journey with us, for allowing me to be a daughter again and for some final happy memories with my dad, which I will cherish.
Thank you for this very kind review, especially at this sad time for you. This review has brought tears to my eyes and I thank you for sharing these thoughtful words, I will make sure that the team at Birchy Hill are aware of this review and thanked for their compassion, care and respectfulness.
If you are looking for a top-notch care home where your loved one will be extremely well cared for and entertained then please visit Birchy Hill and see for yourself what it has to offer.
Thank you so much for your lovely review. We think Birchy Hill is special, and we are glad you agree. Our teams work very hard to make sure our residents are well looked after.
In all that time under ever-changing national and world conditions, the quality of the complete staff never waned. She has now passed away, but the family will not forget how competent, friendly, and caring everyone there was and is.
She enjoyed the lovely food, the varied activities and events and the competent personal care given to her all in a safe environment.
Thank you, Birchy Hill staff.
Thank you for your beautiful and heartwarming review; it is much appreciated. It builds staff morale and also helps families looking for care options for their loved ones.
We can't praise them enough for the quality of care provided by them. The staff are friendly, helpful and treat my wife with the dignity and care she needs.
We have no complaints at all.
Thank you so much for this lovely review, we have also passed your thanks on to the team at Birchy Hill.
My father has been well cared for at Birchy Hill Care Home for several years. The dedication of the staff with great calmness, care and dedication is greatly appreciated. My father expresses his happiness despite the challenges his old age brings.
Thank you for your review, we really appreciate you taking the time to do so.
I couldn't wish for a a better place to care for my loved one.
Thank you for reviewing our lovely care home and for your kind words.
Every member of the care team showed immense understanding and professionalism. Dad was always happy, and I felt very welcomed and comfortable during my visits.
The wide range of activities on offer, although not Dad's thing, was highly impressive. There was no end to celebrations and special occasions that were always taking place.
Thanks to everyone that played a part in making Dad so happy. I cannot recommend you enough.
Thank you so much for your kind words of praise, and thank you for your recommendation.
Previously our friend had tried three other local residential homes, none of them were as well run or welcoming as Birchy Hill.
We would not hesitate to recommend Birchy Hill to other families who have a loved one they want cared for.
Thank you for taking the time to review Birchy Hill. We really appreciate your comments and will pass them onto the teams.
What a lovely tribute to my dad and a way for him to live on at the home, looking at the garden he enjoyed so much.
Thank you so much for this lovely review, especially considering your lose.
One thing I will say, as someone who understands a bit about care settings, the CQC rating is not the only way to judge somewhere, you can see from the staff and residents what a setting is like. There are also these personal reviews too, like many review sites, this will tell you how others saw each setting. For my dad, he really was comfortable and that is what felt so right about it all. We all have guilt letting someone who has done so much for us be cared for by others but at Birchy Hill are professional, understanding and ready to cope with any eventuality pretty well but with heart and feeling, patience and passion, sympathy and empathy.
My husband has been a resident in Birchy Hill Care Home since August 2022. He relocated to Birchy Hill after experiencing multiple falls in a previous care home and needed additional support and care. Birchy Hill was able to provide that additional support and care. Birchy Hill has managed to create and maintain a care “home” environment where my husband feels valued, included and safe. Staff are well trained, respectful and competent in their various areas of expertise and consistently deliver high standards of care. My husband’s room is bright, comfortable and personalised. A profile or summary of a life well-lived hangs on the wall near his bed so staff are able to better relate and pre-empt memories and conversations with him. As a retired health professional, I have observed a 'culture of care' and mutual support amongst staff and management. I can highly recommend Birchy Hill Care Home.
Thank you for taking the time to review Birchy Hill. We are so pleased your husband is settled here. As you have seen, we aim to make everyone feel as much at home as they can. Your review will boost team morale and also help other people understand what we do here at Birchy Hill. Your comments are much appreciated.
My husband, who has dementia, was transferred from another home who could no longer meet his needs! I initially was concerned about this disruption to his familiar environment, routine and personnel. I needn't have worried. The staff are so experienced and knowledgeable about how to care for his needs. He has been at Birchy Hill Care Home for eight months and there has been a consistency of personnel. They are all gentle, respectful and unhurried. There is a wonderful range of activities and relatives are kept updated by posts via social media. We have been invited to the summer fete, Christmas party and other events.
Thank you so much for your kind review of our lovely care home.
She was welcomed during the first lockdown in the summer of 2020; the restriction of visits etc obviously made it very difficult for me to adjust but with regular updates from the team at Birchyhill my fears and concerns were eased.
The management team led by the Manager and a very caring woman in the office, coordinating the visits when permitted works very well and I find them always trying their utmost to satisfy my small demands.
I am very happy with the set-up at Birchyhill, beautiful grounds, always very clean and presentable and I have no worries with my wife's care.
Due to my wife's condition she can no longer partake in physical activities - in the early days she was often up dancing and singing along with the music(ABBA especially)but she is always included in the activities room enjoying the busy social programme.
Thank you for your review, your comments will really give the staff a boost. It's good to know that their hard work is recognised and appreciated. We are very pleased to have been able to help you and your wife at what is a very difficult time, made even more so by the restrictions we have had to apply to keep residents and staff safe from Covid.
I live in Spain and so cannot visits Dad very often, but each time I have, he has been clean, tidy and happy. I get frequent phone calls to update me on how Dad is going and also I follow him on Facebook. I am more than happy to leave him in Birchy Hills care.
Thank you for taking the time to review Birchy Hill; it is much appreciated. As well as telling other people what you think of our home, these comments are good for staff morale. It is confirmation that the effort they put into their work is noticed and appreciated; many thanks for this.
My husband sadly passed away in December after two years at Birchy Hill. I thank the manager and care staff for everything they did to make his life comfortable and make me feel welcome when visiting. Sadly visits were limited due to Covid, and maybe my husband didn’t recognise me so much, but those visits were very special to me. I made the best choice as a home for him and would recommend this lovely home to anyone. I thank you all again for your loving and caring support during the most difficult times, you have all worked so hard. Take care everyone.
Thank you so much for reviewing our lovely home; thank you also for your understanding regarding visiting arrangements due to Covid-19, I have passed your thanks onto the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Birchy Hill Care Home.
There are no upcoming events for Birchy Hill Care Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: MNS Care plc / Angel Care
Meet the Team (2)

Registered Manager at Birchy Hill Care Home

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.
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