Carleen

38 Portchester Road, Fareham PO16 8PT
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9.4 35 Reviews
  • Carleen, Fareham
Carleen is a care home from Numada Healthcare, a family-run business that believes in quality care training and a personal touch. The home welcomes short and long-term needs and carers are experienced in many specialist and complex health issues. The home itself has a charming interior, ideal for a relaxing lifestyle, though there is much to experience and be involved with.
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Care Provided by Carleen

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £2000
  • RESPITE Self-Funded Nursing Care: £1400 – £2000

Standard fees are not inclusive of funded nursing care.
Standard fees do not cover, dry cleaning, hairdressing, footcare, dentists or opticians fees. It also does not include: Private phone installation and calls, Newspapers, Labelling system for clothing, Toiletries, One to one support to attend external appointments (unless specified in your agreed contract), One to one support to attend external activities (unless specified in your agreed contract)

The price(s) shown are provided by the care home. Contact Carleen for full pricing details and T&Cs.

Contact Carleen to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Carleen to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suman Mathew (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • The home have an open visiting policy and welcome visitors at anytime.


    There are no restrictions on when and how often residents can receive visitors, the team just ask that visitors are respectful of times when residents maybe receiving personal care.


    Visitors are welcome during mealtimes and are welcome to have a meal with loved ones, please inform the chef in advance so that this can be arranged.


    Residents have the right to refuse to see a visitor, and this right will be respected and upheld by the person in charge.


    If necessary and the resident would like the team to, the person in charge will inform the visitors of residents wishes.

Parking

  • Limited parking is available on site with free street parking nearby

Carleen Reviews (35)

9.4

Carleen has a Review Score of 9.4 (9.438) out of 10, based on 7 reviews in the last 2 years.
Over all time Carleen has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carleen
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Total of 35, showing 1-20
Review from Sharon S (Friend of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came into Carleen Nursing Home a while ago, he as settled in very well,this is down to the very caring nurses and carers at the home, they have made him feel at home,he as a lovely room , hes very conten and always as a smile on his face.
The nurses always keep myself and his wife upto date
on what's happening regarding his care, care staff always very friendly when I visit I would recommend this home to my family and friend
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Review from Jackie D (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away recently. Carleen had become her home for the last 2 years of her life.
The care, compassion and kindness she was shown during her twilight years was amazing. Every member of the team contributed to making her feel cherished and safe which were so important to her. Each resident
becomes part of their wider family.
The care they deliver goes way beyond the resident . From, my perspective and what I have witnessed at Carleen, often people who are coming to the end of their life are surrounded by loving family and friends whose grief probably started way before the moment of death. We were helped immeasurably by their presence and involvement. Being responsible for your parent is at times overwhelming but we never felt that we were alone. The reassurance that came from a feeling of working together, a collaboration of care all focused and wrapped around my mum is something we are so grateful for and will always remember
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Review from Becky M (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to Anija and her team at Carleen. My father spent 9 months with Carleen and I can only say amazing things about them. I can honestly say that I felt my father was 100% safe and looked after in their care. The cleanliness, attention to detail and care was second
to none. The staff were always so well mannered, attentive and caring. I can't recommend this place enough if you want to feel that your family member is being looked after in an empathetic and caring way. Thank you for everything over the last 9 months, I will always remember your care for my father fondly xxxx
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Review from Lindsey P (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in The Carleen for nearly a year. When she arrived, we were all shell-shocked from her rapid decline in health, and having to navigate the hospital and social care systems. The staff at The Carleen welcomed all of us with open arms and we've settled and healed a lot, with the great support
of everyone at this incredible home. Mum is so well cared for, the staff are exceptional and frequently go above and beyond to look after not just her, but us family members too. We can all relax, knowing she's safe, comfortable, happy and very well cared for when we're not there. The Carleen is such a special place, there's no institutional feeling, it's like a lovely family home. We really enjoy going there and are always welcome. I'm beyond grateful for everyone at The Carleen. They have made a difficult situation, not only bearable, but great, for all of us - especially my Mum. Thank you to the whole team for everything you do.
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Review from Nicola P (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say what a wonderful place the Carleen Nursing Home is. Though my Dad was only there for two weeks the staff were amazing, giving him dignity and respectful care that you also extended to our family during his last days. For which we will be forever grateful. Thank you.
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Review from Lynda T (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Carleen Nursing home in August 2024, after a long stay in hospital.
This was something that mum was always dreading, having to leave her home and life she knew, but due to her complex medical and mobility issues, sadly, it had to be.
From the moment mum moved in, she was greeted with
smiling faces, respect and kindness, as were the rest of the family.
Mum has adjusted so well into the home, she is included in daily activities in the lounge and making new friends with residents and the amazing staff,who she adores.
It was mum's birthday recently and the staff gave her such a lovely day, which was very unexpected and appreciated. Mum now sees Carleen as her home and I wouldn't want her to be anywhere else, a wonderful place!
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Review from Angela U (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot explain how truly grateful I am to all the staff at Carleen. My mother moved to Carleen in February. The kindness and care given by the staff to Mum is exceptional. Unfortunately Mum has dementia, which has made Mum aggressive verbally and physically. The staff's care always has mum best interest.
I hear the way they talk to the residents. With care and compassion. For the first time in 5 years, I feel relaxed and have no worries about Mum. I don't feel the guilt because I know she's being cared for.
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Review from Angela E (Ex Family Member) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just experienced the saddest of times, my ex-husband was admitted to Carleen Care Home for end-of-life care at 63 years old, so he wasn't the normal age of residents. He had his own room with no en-suite and to be honest, it was quite tatty, but this was irrelevant to him and to us and anyone
who visited. He received the best of care, he was there for almost 6 weeks before he died surrounded by his children. We were all treated with the utmost respect during these very difficult final few hours. We can’t thank the carers (especially the nurse in charge) who were all so kind to us. Thank you so much for your exceptional care and kindness.
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Review from Jordon B (Husband of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife moved into the home in March 2021. She is well settled and feels like it’s her home, she is very happy and has built some great friendships within the home with staff and service users. The staff are very attentive and her needs are very well attended to. As her husband, I’m kept well informed
of any changes or needs, the communication from care staff and nurses is outstanding. There are more expensive homes in and around the area but the level of care and attention is not there. The home holds events where all the families and friends can attend. Carleen’s mission statement is a true reflection of the care my wife receives.
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Review from Fred H (Mother of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dearest mum went into Carleen Care Home in 2019 with dementia. The nurses carers and cleaners always made my mum feel like it was her home and family. I as a son was very close to my mum and felt comfortable with the loving care she received, I cannot recommend Carleen enough and a big big thank
you. Mum passed away in January 2024.
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Review from Glen B (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged from hospital into a care home which my brother and I deemed unsuitable and therefore we decided to move her. We visited many care homes but were immediately impressed by the friendliness and professionalism of the staff at Carleen. There are care homes with more extensive and
modern facilities but with my mum having severe dementia the main priority was to get her into the care of staff who really cared and this is what Carleen delivered. Being a nursing home it really helped to have medical staff who were fully alert to my mother's needs, able to liaise effectively with the GP/hospital and accompany her to appointments. Carleen staff were always quick to keep us informed of any issue or potential issue. All staff regardless of role or rank were always very welcoming of visitors. My brother and I are very grateful that Carleen made my mum's last 15 months so peaceful and comfortable. The quality of the staff alone gives me no hesitation in recommending Carleen.
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Review from Allan B (Son-in-law of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my mother-in-law passed away in October, having been in Carleen for about 18 months, but I am pleased and relieved that she was in Carleen when the end came. We'd been through the mill with social services insisting that she was capable of 'independent living' (never the case) resulting in her
placement in a variety of completely unsuitable locations with variable quality support. In the last such place, she broke her leg after a fall and the powers that be finally accepted that she would need nursing care. Thank heavens we landed up in Carleen - indeed I wish we'd got her in there much earlier. Carleen is extremely well managed and led, and the staff are incredibly professional, hard-working and courteous and above all, they genuinely seem to care about the residents (two staff members attended the funeral). Rooms are spotlessly clean and relatives are always made welcome. I have absolutely no hesitation in recommending Carleen.
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Review from Jo M (Daughter of Resident) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Carleen Nursing home in September 2022 after a 7 month stay in hospital left her requiring a high level of support and care. Carleen is extremely well managed and led, and the staff are incredibly professional, hard working and courteous. Any concerns or queries are dealt with swiftly
and nothing is too much trouble. The staff strive to ensure that the residents remain active and a range of activities are offered in order to stimulate them. Occasions such as Christmas, Valentine’s Day and Easter are celebrated enthusiastically and relatives are always welcome to join in with such celebrations. There is an extensive menu on offer for meal times and residents’ individual diets are well catered for. Moving a loved one into a nursing home is a hugely significant and emotional step, and I’m so pleased that we chose Carleen for my mother’s next chapter.
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Review from Paula R (Daughter-in-law of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother-in-law from another home after poor care. She couldn't stand, she was hunched over, couldn't move her arms after breaking one in a fall, meaning she couldn't feed herself, this she found degrading. Since moving her to Carleen Care Home that has all changed within a month. They do
armchair exercises everyday (residents chose) this has made such an improvement to her, she's now feeding herself and sitting upright. The staff do regular physio with her legs to a point she's trying to stand.
The staff are so attentive to all residents that the can spot the slightest change like water infection and medication is given within hours not days.
She lost a lot of weight due to poor food in the other place but that's changed, she loves the food so much she sometimes gets two puddings and has gained weight. The chef definitely knows his stuff!
My husband and I are always amazed at how well she's doing now she got the correct care and that's down to the caring staff. Thank you!
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Review from Ray K (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was given an end-of-life diagnosis in November 2021. He would not get out of bed for his carers in his own home and had almost given up eating. He then needed twenty-four-hour care and was moved into Carleen Care Home. He was given a room which looks onto a small garden, which he loves. The
change in him has been incredible since then. He looks forward to getting out of bed and going to the lounge. He now eats his meals, even though they have to be pureed. After lunch, he spends the afternoon in the lounge enjoying the activities that are provided and is often the last one to leave before bedtime. As a family, we cannot thank the manager and staff enough for everything that they have done for him. We would highly recommend Carleen for anyone looking for a caring home for their loved one.
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Review from Nicholas R (Sister of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister spent only one night at Carleen Care Home but that was enough fur us to see the genuine kindness and superb care that was provided.
My sister was given an amazing room with her own door into the garden. Our only regret was that my sister wasn't there long enough to experience the care, ambience
and wonderful facilities.
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Review from Jean D (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Carleen Nursing Home for just over two years and was made to feel at home the moment she went in there by a reassuring, happy and smiling carer. All the nurses, carers and staff are extremely professional, very warm and caring, nothing being too much trouble and often going over and above
what is expected of them. Mum's Alzheimer's sometimes made her a bit difficult to deal with but she was always treated with the utmost kindness and dignity. She would love it when the staff would pop into her room and have a little chat with her. There are always activities going on, exercise sessions and sometimes musical entertainment. The activity lady in charge is so good, always making everyone feel included and special. The food and laundry services provided are very good and Mum's room was always impeccably clean as were the communal areas of the home. Mum has now sadly passed away but I always knew that she was safe and well cared for in Carleen and that gave me great peace of mind. I am so grateful to the manager and her lovely staff for all they did for Mum. Thank you all so much.
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Review from Sandra H (Daughter of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed in Carleen Nursing Home for ‘end of life’ care for five weeks (after leaving hospital) and my father and our family cannot speak highly enough of the care she received there.
The nursing staff were wonderful - all very warm, caring professionals who took the greatest care of Mum,
ensuring she was comfortable and treating her with respect, compassion and like the real person she was.
The whole team at Carleen were absolutely lovely - everyone from the nursing staff to the catering, social activities, laundry and cleaning staff were so kind, helpful and a pleasure to deal with.
They all made a difficult, emotional time much easier for us and they were also kind and considerate to my father who visited Mum every day and supported him too.
We are very happy that Mum was so well looked after at Carleen during her time there and don’t feel we could have found a better home. We would highly recommend Carleen Care Home to anyone.
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Review from Reg S (Husband of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to place my wife into a nursing home because it was no longer safe for me to look after her at home. She needed 24/7 nursing care. I did this in March 2020, the day before the first lockdown started. I was, therefore, unable to visit her for a long time and so ease her into her new life and surroundings.
Despite this difficult start, I always felt that the staff at Carleen were taking good care of her and kept me informed of her situation at all times. My good impressions were more than confirmed when, subsequently, I was able to visit her. Since then, I have found nothing but love and care for her from every member of staff, from administrators, nurses, carers, cleaners and even the lady that delivers her laundry. Everywhere is spotlessly clean, the interior decoration and furnishings are all in excellent order. She has difficulty eating but, with careful selection and preparation of food and drink, and great patience on the part of her carers, she gets just enough.
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Review from Susanne C (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred to Carleen Care Home from a hospice on 22/11/21 for end of life care. Ironically while she was at Carleen her health almost seemed to improve, despite her prognosis, and at the end of January she was reunited with my dad and they both now reside in the same care home which
is much closer to their family. However, had circumstances been different I would have loved Mum to have stayed at Carleen where she considered all the staff and carers to be friends. I don’t believe the care she was afforded could have been bettered. The manager runs a wonderful facility with an amazing team of staff. I cannot fault Carleen and I know that my mum was very sorry to leave there.
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Current Review Score: 9.4 (9.438)

Overview of Review Score

The Review Score of 9.4 (9.438) out of 10 for Carleen is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Carleen is calculated as follows: ( (79 Excellents x 5) + (3 Goods x 4) ) ÷ 82 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.475 Points relating to the number of positive Reviews for Carleen is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Carleen

What types of Care is Carleen registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carleen have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Carleen?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carleen to the centre of Fareham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carleen to verify any information. View our terms and conditions. Carleen has an Enhanced Service - more info.