Care Homes Owned by Numada Health Care Ltd

100/100

Nothing is too much trouble and he is settled and happy.The food is varied and well cooked.The care at this lovely home helps me to feel less anxious and guilty that his life has come to this.My family and I including Grandchildren and Great Grandchildren are always made very welcome.Thank you for all your ongoing support.

The nurses always keep myself and his wife upto date on what's happening regarding his care, care staff always very friendly when I visit I would recommend this home to my family and friend

Thanks again to all.

The care they deliver goes way beyond the resident . From, my perspective and what I have witnessed at Carleen, often people who are coming to the end of their life are surrounded by loving family and friends whose grief probably started way before the moment of death. We were helped immeasurably by their presence and involvement. Being responsible for your parent is at times overwhelming but we never felt that we were alone. The reassurance that came from a feeling of working together, a collaboration of care all focused and wrapped around my mum is something we are so grateful for and will always remember

I would like to say a massive thank you to Anija and her team at Carleen. My father spent 9 months with Carleen and I can only say amazing things about them. I can honestly say that I felt my father was 100% safe and looked after in their care. The cleanliness, attention to detail and care was second to none. The staff were always so well mannered, attentive and caring. I can't recommend this place enough if you want to feel that your family member is being looked after in an empathetic and caring way. Thank you for everything over the last 9 months, I will always remember your care for my father fondly xxxx

I am extremely pleased with the wonderful care of my Mum at Thalassa Nursing home. She was always safe, secure and treated with respect and kindness by the whole staff. Alongside this, the support, communication, compassion and understanding of us as a family, especially my father, was above and beyond our expectations. I have recommended Thalassa to other families looking for excellent care for their loved ones. I am already determined that my father will join the Thalassa family when his own needs require professional care. Thank you, everyone, especially two very special members of staff who, without their guidance and positive support, I would not have had the strength and confidence to support both my parents on their rollercoaster dementia journey. Keep being amazing.

My Mum has been in The Carleen for nearly a year. When she arrived, we were all shell-shocked from her rapid decline in health, and having to navigate the hospital and social care systems. The staff at The Carleen welcomed all of us with open arms and we've settled and healed a lot, with the great support of everyone at this incredible home. Mum is so well cared for, the staff are exceptional and frequently go above and beyond to look after not just her, but us family members too. We can all relax, knowing she's safe, comfortable, happy and very well cared for when we're not there. The Carleen is such a special place, there's no institutional feeling, it's like a lovely family home. We really enjoy going there and are always welcome. I'm beyond grateful for everyone at The Carleen. They have made a difficult situation, not only bearable, but great, for all of us - especially my Mum. Thank you to the whole team for everything you do.

I want to say what a wonderful place the Carleen Nursing Home is. Though my Dad was only there for two weeks the staff were amazing, giving him dignity and respectful care that you also extended to our family during his last days. For which we will be forever grateful. Thank you.

The staff and carers are excellent.

It was mum's birthday recently and the staff gave her such a lovely day, which was very unexpected and appreciated. Mum now sees Carleen as her home and I wouldn't want her to be anywhere else, a wonderful place!

I cannot explain how truly grateful I am to all the staff at Carleen. My mother moved to Carleen in February. The kindness and care given by the staff to Mum is exceptional. Unfortunately Mum has dementia, which has made Mum aggressive verbally and physically. The staff's care always has mum best interest. I hear the way they talk to the residents. With care and compassion. For the first time in 5 years, I feel relaxed and have no worries about Mum. I don't feel the guilt because I know she's being cared for.

We have just experienced the saddest of times, my ex-husband was admitted to Carleen Care Home for end-of-life care at 63 years old, so he wasn't the normal age of residents. He had his own room with no en-suite and to be honest, it was quite tatty, but this was irrelevant to him and to us and anyone who visited. He received the best of care, he was there for almost 6 weeks before he died surrounded by his children. We were all treated with the utmost respect during these very difficult final few hours. We can’t thank the carers (especially the nurse in charge) who were all so kind to us. Thank you so much for your exceptional care and kindness.

My wife moved into the home in March 2021. She is well settled and feels like it’s her home, she is very happy and has built some great friendships within the home with staff and service users. The staff are very attentive and her needs are very well attended to. As her husband, I’m kept well informed of any changes or needs, the communication from care staff and nurses is outstanding. There are more expensive homes in and around the area but the level of care and attention is not there. The home holds events where all the families and friends can attend. Carleen’s mission statement is a true reflection of the care my wife receives.

My dearest mum went into Carleen Care Home in 2019 with dementia. The nurses carers and cleaners always made my mum feel like it was her home and family. I as a son was very close to my mum and felt comfortable with the loving care she received, I cannot recommend Carleen enough and a big big thank you. Mum passed away in January 2024.

My mum was discharged from hospital into a care home which my brother and I deemed unsuitable and therefore we decided to move her. We visited many care homes but were immediately impressed by the friendliness and professionalism of the staff at Carleen. There are care homes with more extensive and modern facilities but with my mum having severe dementia the main priority was to get her into the care of staff who really cared and this is what Carleen delivered. Being a nursing home it really helped to have medical staff who were fully alert to my mother's needs, able to liaise effectively with the GP/hospital and accompany her to appointments. Carleen staff were always quick to keep us informed of any issue or potential issue. All staff regardless of role or rank were always very welcoming of visitors. My brother and I are very grateful that Carleen made my mum's last 15 months so peaceful and comfortable. The quality of the staff alone gives me no hesitation in recommending Carleen.

My son, who had severe MS, was a resident in the Thalassa Nursing Home for over 10 years (he recently passed away). During his stay in the Thalassa he was treated in a friendly, compassionate manner and the fact that he survived for over 10 years with this most demanding medical condition is testimony to the standard of the superb care in the Thalassa Nursing Home. There is simply no better Nursing Home in the area.

My wife has been at Thalassa for just over 10 years, in that time mainly due to Covid there have been many changes of personnel. The home has recovered well and the overall care is now excellent in all respects I’m pleased to say. The new manager has brought the facilities and decor up to a much better standard, it feels more comfortable and homely.

The staff overall are very receptive to the needs of the service user and listen to any constructive suggestions I may make. The owners of Thalassa are very approachable and visit the home on a very regular basis so communication is extremely good and they appreciate your input as a regular visitor.

Sadly, my mother-in-law passed away in October, having been in Carleen for about 18 months, but I am pleased and relieved that she was in Carleen when the end came. We'd been through the mill with social services insisting that she was capable of 'independent living' (never the case) resulting in her placement in a variety of completely unsuitable locations with variable quality support. In the last such place, she broke her leg after a fall and the powers that be finally accepted that she would need nursing care. Thank heavens we landed up in Carleen - indeed I wish we'd got her in there much earlier. Carleen is extremely well managed and led, and the staff are incredibly professional, hard-working and courteous and above all, they genuinely seem to care about the residents (two staff members attended the funeral). Rooms are spotlessly clean and relatives are always made welcome. I have absolutely no hesitation in recommending Carleen.

Merlin Park staff treat my mother with care, kindness and respect. They get to know my mom's needs and try to accommodate everything. Whenever I visit is see carers in the main living area talking to or caring for clients It is a really relaxed family feeling in the care home. We as a family are relieved to have my mom in such a lovely care home. Mom tells me they can't do enough for you and the food is also great!