Carleen

My mother has recently passed away. She spent the last six and a half years of her life at Carleen and I find it hard to imagine anywhere else where she might have been better looked after. The staff were very professional and caring. Communications always clear, whether face to face or by email. An excellent care home.

The nurses always keep myself and his wife upto date on what's happening regarding his care, care staff always very friendly when I visit I would recommend this home to my family and friend

The care they deliver goes way beyond the resident . From, my perspective and what I have witnessed at Carleen, often people who are coming to the end of their life are surrounded by loving family and friends whose grief probably started way before the moment of death. We were helped immeasurably by their presence and involvement. Being responsible for your parent is at times overwhelming but we never felt that we were alone. The reassurance that came from a feeling of working together, a collaboration of care all focused and wrapped around my mum is something we are so grateful for and will always remember

I would like to say a massive thank you to Anija and her team at Carleen. My father spent 9 months with Carleen and I can only say amazing things about them. I can honestly say that I felt my father was 100% safe and looked after in their care. The cleanliness, attention to detail and care was second to none. The staff were always so well mannered, attentive and caring. I can't recommend this place enough if you want to feel that your family member is being looked after in an empathetic and caring way. Thank you for everything over the last 9 months, I will always remember your care for my father fondly xxxx

My Mum has been in The Carleen for nearly a year. When she arrived, we were all shell-shocked from her rapid decline in health, and having to navigate the hospital and social care systems. The staff at The Carleen welcomed all of us with open arms and we've settled and healed a lot, with the great support of everyone at this incredible home. Mum is so well cared for, the staff are exceptional and frequently go above and beyond to look after not just her, but us family members too. We can all relax, knowing she's safe, comfortable, happy and very well cared for when we're not there. The Carleen is such a special place, there's no institutional feeling, it's like a lovely family home. We really enjoy going there and are always welcome. I'm beyond grateful for everyone at The Carleen. They have made a difficult situation, not only bearable, but great, for all of us - especially my Mum. Thank you to the whole team for everything you do.

I want to say what a wonderful place the Carleen Nursing Home is. Though my Dad was only there for two weeks the staff were amazing, giving him dignity and respectful care that you also extended to our family during his last days. For which we will be forever grateful. Thank you.

It was mum's birthday recently and the staff gave her such a lovely day, which was very unexpected and appreciated. Mum now sees Carleen as her home and I wouldn't want her to be anywhere else, a wonderful place!

I cannot explain how truly grateful I am to all the staff at Carleen. My mother moved to Carleen in February. The kindness and care given by the staff to Mum is exceptional. Unfortunately Mum has dementia, which has made Mum aggressive verbally and physically. The staff's care always has mum best interest. I hear the way they talk to the residents. With care and compassion. For the first time in 5 years, I feel relaxed and have no worries about Mum. I don't feel the guilt because I know she's being cared for.

We have just experienced the saddest of times, my ex-husband was admitted to Carleen Care Home for end-of-life care at 63 years old, so he wasn't the normal age of residents. He had his own room with no en-suite and to be honest, it was quite tatty, but this was irrelevant to him and to us and anyone who visited. He received the best of care, he was there for almost 6 weeks before he died surrounded by his children. We were all treated with the utmost respect during these very difficult final few hours. We can’t thank the carers (especially the nurse in charge) who were all so kind to us. Thank you so much for your exceptional care and kindness.

My wife moved into the home in March 2021. She is well settled and feels like it’s her home, she is very happy and has built some great friendships within the home with staff and service users. The staff are very attentive and her needs are very well attended to. As her husband, I’m kept well informed of any changes or needs, the communication from care staff and nurses is outstanding. There are more expensive homes in and around the area but the level of care and attention is not there. The home holds events where all the families and friends can attend. Carleen’s mission statement is a true reflection of the care my wife receives.

My dearest mum went into Carleen Care Home in 2019 with dementia. The nurses carers and cleaners always made my mum feel like it was her home and family. I as a son was very close to my mum and felt comfortable with the loving care she received, I cannot recommend Carleen enough and a big big thank you. Mum passed away in January 2024.

My mum was discharged from hospital into a care home which my brother and I deemed unsuitable and therefore we decided to move her. We visited many care homes but were immediately impressed by the friendliness and professionalism of the staff at Carleen. There are care homes with more extensive and modern facilities but with my mum having severe dementia the main priority was to get her into the care of staff who really cared and this is what Carleen delivered. Being a nursing home it really helped to have medical staff who were fully alert to my mother's needs, able to liaise effectively with the GP/hospital and accompany her to appointments. Carleen staff were always quick to keep us informed of any issue or potential issue. All staff regardless of role or rank were always very welcoming of visitors. My brother and I are very grateful that Carleen made my mum's last 15 months so peaceful and comfortable. The quality of the staff alone gives me no hesitation in recommending Carleen.

Sadly, my mother-in-law passed away in October, having been in Carleen for about 18 months, but I am pleased and relieved that she was in Carleen when the end came. We'd been through the mill with social services insisting that she was capable of 'independent living' (never the case) resulting in her placement in a variety of completely unsuitable locations with variable quality support. In the last such place, she broke her leg after a fall and the powers that be finally accepted that she would need nursing care. Thank heavens we landed up in Carleen - indeed I wish we'd got her in there much earlier. Carleen is extremely well managed and led, and the staff are incredibly professional, hard-working and courteous and above all, they genuinely seem to care about the residents (two staff members attended the funeral). Rooms are spotlessly clean and relatives are always made welcome. I have absolutely no hesitation in recommending Carleen.

My mother moved into Carleen Nursing home in September 2022 after a 7 month stay in hospital left her requiring a high level of support and care. Carleen is extremely well managed and led, and the staff are incredibly professional, hard working and courteous. Any concerns or queries are dealt with swiftly and nothing is too much trouble. The staff strive to ensure that the residents remain active and a range of activities are offered in order to stimulate them. Occasions such as Christmas, Valentine’s Day and Easter are celebrated enthusiastically and relatives are always welcome to join in with such celebrations. There is an extensive menu on offer for meal times and residents’ individual diets are well catered for. Moving a loved one into a nursing home is a hugely significant and emotional step, and I’m so pleased that we chose Carleen for my mother’s next chapter.

My husband and I are always amazed at how well she's doing now she got the correct care and that's down to the caring staff. Thank you!

My father was given an end-of-life diagnosis in November 2021. He would not get out of bed for his carers in his own home and had almost given up eating. He then needed twenty-four-hour care and was moved into Carleen Care Home. He was given a room which looks onto a small garden, which he loves. The change in him has been incredible since then. He looks forward to getting out of bed and going to the lounge. He now eats his meals, even though they have to be pureed. After lunch, he spends the afternoon in the lounge enjoying the activities that are provided and is often the last one to leave before bedtime. As a family, we cannot thank the manager and staff enough for everything that they have done for him. We would highly recommend Carleen for anyone looking for a caring home for their loved one.

My sister was given an amazing room with her own door into the garden. Our only regret was that my sister wasn't there long enough to experience the care, ambience and wonderful facilities.

Mum was in Carleen Nursing Home for just over two years and was made to feel at home the moment she went in there by a reassuring, happy and smiling carer. All the nurses, carers and staff are extremely professional, very warm and caring, nothing being too much trouble and often going over and above what is expected of them. Mum's Alzheimer's sometimes made her a bit difficult to deal with but she was always treated with the utmost kindness and dignity. She would love it when the staff would pop into her room and have a little chat with her. There are always activities going on, exercise sessions and sometimes musical entertainment. The activity lady in charge is so good, always making everyone feel included and special. The food and laundry services provided are very good and Mum's room was always impeccably clean as were the communal areas of the home. Mum has now sadly passed away but I always knew that she was safe and well cared for in Carleen and that gave me great peace of mind. I am so grateful to the manager and her lovely staff for all they did for Mum. Thank you all so much.

We are very happy that Mum was so well looked after at Carleen during her time there and don’t feel we could have found a better home. We would highly recommend Carleen Care Home to anyone.

I had to place my wife into a nursing home because it was no longer safe for me to look after her at home. She needed 24/7 nursing care. I did this in March 2020, the day before the first lockdown started. I was, therefore, unable to visit her for a long time and so ease her into her new life and surroundings. Despite this difficult start, I always felt that the staff at Carleen were taking good care of her and kept me informed of her situation at all times. My good impressions were more than confirmed when, subsequently, I was able to visit her. Since then, I have found nothing but love and care for her from every member of staff, from administrators, nurses, carers, cleaners and even the lady that delivers her laundry. Everywhere is spotlessly clean, the interior decoration and furnishings are all in excellent order. She has difficulty eating but, with careful selection and preparation of food and drink, and great patience on the part of her carers, she gets just enough.